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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,997
Neutral
54
Negative
54
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47,484 reviews

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One of the oldest flag retailers online.
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Reviews (7,629)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user charlesb2998
Missouri
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

I realized an exceptionally satisfying experience, in every regard, with my purchase of 1 each Valentine's Day and St. Patrick's Day garden flags that were of extraordinary high quality regarding both design and construction. I highly recommend these garden flags!

Reason I chose this business:

I chose the U.S. Flag Store when I found this retailer via a Google search for specific types of garden flags.

Reason I chose this product:

I very much liked the garden flags' design, and they were offered at a reasonable price.

Quality

Date of experience: February 6, 2023

Thumbnail of user thelmap6
Kentucky
1 review
0 helpful votes
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April 18th, 2017

I ordered a Flag and pole to place on the grave of my husband. He was a Disabled American Veteran and died unexpectedly in 2015 just 3 days shy of his 50th birthday. He was a very patriotic soul his entire life and had always expressed that he didn't care how big his grave marker or stone was as long as an American Flag flew over his final resting spot. Thanks to United-states-flag I was able to afford a better quality flag and pole than I expected therefore giving him the memorial he deserves. Delivery was quick and shipping was free. I recommend this company to everyone. Thanks so Much for giving me the opportunity to do this last thing for Bob.

Date of experience: April 18, 2017

Thumbnail of user eaglest1
Texas
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

I needed flags to display in a Christian training school in another nation.
I found your website and was very pleased at the price and the products.
Received my order very quickly. The flags are on their way to Africa.
Thank you for a great experience from beginning to end.

Quality

Date of experience: February 5, 2024

Thumbnail of user douglast528
California
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Ordering is easy and direct. Wait is short. Delivery is prompt and product is excellent. What more needs to be said?

Reason I chose this business:

All the above reasons.

Date of experience: August 18, 2024

Thumbnail of user edwardb1703
Arkansas
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

We have our 6X10 Old glory flying on a 30-foot pole, and it don't take much wind for her to gently wave and we think the largest flag in our country area. Workmanship appears to be very good, with the test of time to tell.

Reason I chose this business:

We liked your presentation and we fully expect the flag to hold up well for we are in tree country so our winds are tempered.

Reason I chose this product:

Old flag needed replaced, and I wanted the larges flag in the area.

Quality

Date of experience: December 28, 2023

Thumbnail of user christineh2077
Pennsylvania
2 reviews
0 helpful votes
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April 21st, 2023
Verified purchase

I am very pleased with my product. It seems to be made of quality materials. However, there was a bit
Of a mix up about my order. I finally had to call customer service to make sure that you had the correct
Information. Once I made contact with them everything seemed to proceed fine.

Once I was able to make contact and explain the situation, I was reassured the the order was in place
and in process.

Reason I chose this business:

The products are made in the US. They had a good price ans selection.

Reason I chose this product:

I wanted a new yard/garden flag to support Ukraine.

Service
Quality

Date of experience: March 22, 2023

Thumbnail of user dond553
Minnesota
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

Would not let me use your coupons. Would have ordered two more flags. Then tried to order two of the same flag to get the 3% discount. That did not work as well. You have problems with your web site. Your products are wonderful. Thanks hope you get it fixed before I order again.

Service
Quality

Date of experience: November 24, 2022

Thumbnail of user karaenm
Ohio
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Proud to be an American and fly our beautiful flag proudly. It's the first thing you can see as you start of the hill where it waves in the breeze with pride.
Always Thank and Salute our veterans and our great county that we live in...

Date of experience: March 1, 2023

Thumbnail of user michaelh5006
New York
3 reviews
0 helpful votes
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December 20th, 2023
Verified purchase

Was easy to shop & place my order but with the quality of their blue line flag it's just ok for now. I expected a better "seams stitched" flag for what I paid but it wasn't. It at least had the grommets. I fly it under an American flag on a 50' pole. I'll give it 3-4 months max before it starts to shred. I'll look elsewhere next time.

Date of experience: December 13, 2023

Thumbnail of user sandrah2338
Minnesota
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

My complaint is about the packaging and shipping container. The shipping box was in very bad condition... ripped and torn. I was relieved that the 3 individual boxes inside were fine. Just thought the company should know. We are enjoying the flag kit.

Date of experience: November 16, 2022

Thumbnail of user dennist530
Iowa
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

I was under the impression that I would receive the 10% discount advertised on your ad; however, I did not. It appeared that I had to have an account with you. I have been ordering with your business for over ten years and assumed I did. I am still confused over what you require. I received my merchandise but in the future will buy local.

Appreciated the timely response but it did not answer my question.

Reason I chose this business:

Previous experience and offers.

Reason I chose this product:

I was familiar with the brand.

Service
Quality

Date of experience: December 22, 2022

Thumbnail of user marthah1324
New Hampshire
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I had to get replacements because the sticks were broken on two of the 6 six flags I ordered. If the six we packaged correctly - in bubble wrap around sticks like the two replacements that came, it would not have been such a fiasco.

Thank you

Service
Quality

Date of experience: June 17, 2023

Thumbnail of user michaelb12788
California
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Very easy shopping experience. Great prices! Finding what I was looking for and placing the order was quick, easy, and smooth.

Reason I chose this business:

Better amount/price than competitor.

Date of experience: August 17, 2024

Thumbnail of user timd61
New York
3 reviews
39 helpful votes
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May 31st, 2024
Verified purchase

Great product and quality. The price beats the local retail stores and your choice on flag sizes can not be touched. The bottom line is I am totally satisfied with my purchase.

Date of experience: May 21, 2024

Thumbnail of user thomasb3336
Ohio
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Ordered and had to wait. Was supposed to be in stock. Then put on back order and received after memorial day.

Reason I chose this business:

Had what I wanted.

Date of experience: July 12, 2024

Site added bunches of items I never wanted for some...
May 26th, 2022
Verified site experience
• Previous review

Site added bunches of items I never wanted for some reason.

Date of experience: April 26, 2022

Thumbnail of user lynnettem22
California
2 reviews
0 helpful votes
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December 2nd, 2022
Verified purchase

The flagpole & flag are of excellent quality. Shipping took longer than we're used to, though, and having the flagpole delivered to our door, then finding our flag in our mailbox after sending you an email, saying it hadn't arrived, caused some confusion for awhile. All ended well, though.

They acknowledged our email quickly, but didn't have to follow up, as we located the flag later that day and notified them.

Reason I chose this business:

I would have gone through Amazon, but my husband, who almost never orders online and does not email or text, decided to order it in the middle of the night while I was asleep, leading him to have great difficulty ordering. Also, he believed your company was used by our son previously. He's 81 and did it by himself over 3-4 days, surrounding it by 3 layers of bricks and flowers. It is beautiful!

Service
Quality

Date of experience: November 2, 2022

Thumbnail of user elliotts85
North Carolina
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

The flag was perfect for the church event. We needed small Israeli flags to give out for pictures for a missionary who will show them to his mission board. Thank you so much for having what we needed and prompt in delivery!

Date of experience: January 23, 2024

Thumbnail of user christophere506
South Dakota
2 reviews
0 helpful votes
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October 12th, 2022
Verified purchase

I ordered these particular flags because I fly them behind my Harley-Davidson. They can with stand the traveling I do for a while longer then the regular flags. These flags that I fly have a special meaning to me as I am a disabled Marine veteran, always live by the code of honor courage and commitment. They move with every breath of a fallen soldier, so I will honor them by flying them proudly.

Reason I chose this business:

Because United States flag store is the only one that I have found that carries the super knit lasting four times long flag.

Reason I chose this product:

For the durability to withstand the wind when traveling at 70+ mph.

Quality

Date of experience: September 12, 2022

Thumbnail of user kristinag88
Florida
1 review
0 helpful votes
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June 23rd, 2020
Verified purchase
• Updated review

Very easy process and very glad that you have PayPal! I have ordered a total of 48 flags over the past year and plan on ordering another two-dozen for the 4th of July. I have given a dozen each to my neighbors and now our street has dozens of flags proudly waving for Memorial Day Weekend.

Reason I chose this business:

Past positive experience.

Reason I chose this product:

Fair price, good product.

Value
Shipping
Quality

Date of experience: May 24, 2020

Very easy process and very glad that you have PayPal!
June 12th, 2020
Verified site experience
• Previous review

Date of experience: May 12, 2020

Thumbnail of user williamk2499
Maryland
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

First time ordering very pleased. After receiving the flag in the mail my wife asked me if I knew it was made in China? I said no. When I realized "Made in China" I was very disappointed and wished I had not ordered from your company. I will not order any "American" products from you again

Quality

Date of experience: September 23, 2023

Thumbnail of user renaes72
Louisiana
2 reviews
8 helpful votes
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June 23rd, 2023
Verified purchase

Was looking for a flag pole holder I could use on a chain link fence & found what I was looking for right away. I would love to get the order in before the 4th of July but if not, that's OK. Site is easy to navigate, good descriptions & good prices. I was very pleased.

Quality

Date of experience: June 22, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Renae. Our standard shipping for retail orders is that it ships out in 3-5 business days and transit is 3-10 days and the times are approx.

Thumbnail of user cheshireh1
Rhode Island
1 review
1 helpful vote
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August 20th, 2024
Verified purchase

It only took a matter of minutes to search, find, and purchase!

Date of experience: August 10, 2024

Thumbnail of user gavinm242
Ohio
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Easy shopping and nice product to purchase. I recommend using this site.

Date of experience: September 11, 2024

Thumbnail of user jamesw7084
Arkansas
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Durable,fast Friendly service, a must in these days, great price

Date of experience: August 10, 2024

Thumbnail of user michaelt513
Florida
2 reviews
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

Flags are very well constructed. Will last a long period of time.

Date of experience: August 10, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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