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- Backed by the National Science Foundation
- For Business
United States Flag Store has a rating of 4.7 stars from 7,631 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.
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47,491 reviews
Your suggestion to edit my address omitted my apartment number and changed the name of my town! I would have never received my order if I followed this suggestion. You should correct your "intelligent " software.
Date of experience: February 28, 2023
Delivery and customer service were another matter. I attempted to call customer service on 4 different occasions, at different times of day, and each time I got an automated call that said they were experiencing high call volume and there would be a 20 minute wait. As for delivery, I received an email saying that delivery was attempted but could not be made. Doing a search, I found that the flag and pole were at my post office, which is 11 miles away (I live in the country). I had to go to the post office and pick it up, because the mail carrier couldn't fit the 7 foot box in the jeep used to make mail deliveries. I suppose if I had chosen the much more expensive 2 day or next day delivery options, this could have been avoided.
Date of experience: July 13, 2018
Great interaction and technical help to order parts I needed. Missing one small screw for one of the parts, so will word with Flag Store to resolve. Have no worries about them replacing the missing screw.
Date of experience: March 3, 2023
Easy to navigate, love that Made in USA logo. The product arrived quickly, undamaged and was high quality. Engraved perfectly and love that it was ready to install (I didn't need to provide double sided tape!)
Date of experience: June 6, 2023
Very easy to use. Did have some problem putting the brass screw into the hardwood staff. The hole had to be enlarged. Additionally, I was confused with the enclosed loop screw since the tassel did not go into it but was shown just laying over the screw. However, the overall quality was good.
Date of experience: March 6, 2023
Thank you for making such a beautiful frame. I am so pleased that I chose the dark wood frame with the Army emblem. Putting my husband's flag into the frame was emotional for me, but I am very, very proud of how it looks.
Date of experience: October 11, 2023
Received flagpole but the gold ball for the top was damaged from packing. I called and a replacement is being sent. The flag that was included in the order did not come with the pole. I notified company. I hope its a separate order!
Date of experience: December 4, 2017
I have bought flags from you before. We moved and could not take the big glad to our new home. The flag pole would not handle it so I purchase a smaller one from a retail store. It lasted 6 months and was torn to pieces. So I ordered a new one from you. It looks so good and will last a long time, just like the last one I ordered from you. Great material.
Date of experience: January 27, 2023
There were numerous flag material options and it was difficult to decide on the best one for my needs.
Made in the USA.
Date of experience: July 13, 2024
Good descriptions. We'll have to wait to see what arrives.
Date of experience: March 14, 2020
We've purchased the Valley Forge Koralex II flag previously and it is a great flag. Bright color, very tough, weather and fade resistant. Our 5' x 8' flag flies continuously. The only negative is that the price has risen substantially since our last purchase.
We've had good experience with United States Flag Store in the past.
Weather resistance.
Date of experience: January 27, 2023
We had an event coming up for scouts in the area. The flag associated with that area was tattered and not appropriate. We looked for similar sized flags and many places did not have them in stock which i found unusual. We found you sit it was here quick and the scouts put it up for the first time today!
Date of experience: April 29, 2023
You had what we wanted, and ordering was easy. Thank you for the tracking number but it never worked when I clicked on it. Got a message that the tracking number could not be recognized. Was worried about the order, but then it got delivered today.
Date of experience: May 26, 2023
Excellent service and excellent quality. I had no trouble getting my order in and checking out. The quality of the flag is much better than expected. I would recommend the United States Flag Store for all your flag needs.
Date of experience: February 5, 2024
Date of experience: February 15, 2023
I highly recommend this company. I will only order anything to do with the flags from this company. Made in the USA. Anybody I talked to from customer service was very very nice. If you have any questions, they are more than happy to help you.
I ordered the wrong size flag case. The girls were more than happy to help me out. Emailed me a return label and re-ordered a different flag case for me. Did not give me a hard time about anything. I for one will always want to use your company for anything to do with flags And highly recommend.
I thought the prices were very reasonable, and everything is made in USA.
I looked online for flag cases, and most of them were from China. I cannot see putting a veterans flag in something made from China. I only try to buy things from USA.
Date of experience: July 27, 2023
Got the order and was what I wanted so all is good with this order
Made in America
Date of experience: August 2, 2024
Another purchase from USFS. Very good quality to price ratio. Time on the pole will tell the true story. Flags flown 24/7 will not last for years. I'm very happy with my purchases from USFS. Thank you.
Date of experience: August 28, 2023
Ordered a 3x6' fan. The fan that arrived was 8 inches short, and the top seam was not canvas like advertised. Wanted to return and sales people say they don't give refunds. This is incredible- you send me an item that is smaller than advertised and not the quality that was advertised and now you expect me to pa for shipping to return it. That is the worst customer service I have ever experienced.
Tip for consumers:
Correct advertising- same quality and size as the last time I ordered these products from the US Flag Store. Very disappointed in the company, the quality, and the service.
Products used:
I haven't found a replacement yet.
Date of experience: May 29, 2023
Very nice and concise website. Easy check out. I originally placed an order for a different 5' x 8' flag from your website but it stated the material was imported, so I cancelled that order and placed another one with for the flag that said it was American made. It just made more sense, if we're going to purchase an American flag that the flag be American made. Customer Serviced cancelled the order immediately and I was able to make the new purchase.
Date of experience: January 27, 2023
Very nice and concise website. Easy check out.
Date of experience: January 27, 2023
It was easy to place my order and I received it promptly. The flag is beautiful and should last a long time. I recommend this flag company to anyone who is looking to buy a flag.
Found information online about this store.
Date of experience: June 6, 2024
I think that the should have more staples. I'm somewhat afraid that if the wind get strong the flag may tear from the staff. Other than that I'm very satisfied with the product.
Will be ordering from y'all again.
Jack Moore
Date of experience: April 26, 2023
I wanted a better flag because the last one's I've gotten from local retailers didn't hold up well. My neighbor's flag that he'd gotten from you was holding up well so I ordered one and was impressed with the high quality the minute I opened the box.
Date of experience: January 8, 2024
This is the third time I've stated the issues. One flag is shorter than the other. There is an arc in the blue field causing a bunching area in the stripes.
No response. Until this e-mail.
Date of experience: June 6, 2024
Easy order process. I have ordered flag's before and they have been very good quality.
Date of experience: March 4, 2023
This is the second time I have ordered flags for our church from this website. The site is easy to navigate. They have the flags I needed, American, Christian and Alabama. I received my flags quickly and was very satisfied with my whole experience. I also really liked that they except PayPal.
Date of experience: May 1, 2017
These flags are the best yet I've bought. I use them on the motorcycle I ride (100K) and had to replace them many times from different venders. These new ones look and feel great. Their service was excellent too, very fast and complete delivery of my order.
Date of experience: November 7, 2017
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.
On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.
The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.
History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek
Thank you for your continued business Ray!