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United States Flag Store has a rating of 4.7 stars from 7,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
47,453 reviews
Ordered flag from Amazon but received from United States Flag Store. But it's a really nice flag and will probably last longer that the ones we have previously purchased.
I didn’t- Amazon did.
Our flag had gotten torn from last 2 hurricanes that came close.
Date of experience: December 5, 2022
The website was easy to navigate, and order process was simple. The installation video on the website does not match the actual installation of the pole that I received. The on-line video shows that the PVC tube being placed has a diameter larger than the pole, and then wood shims are used to close the gap and position the pole once it is inserted into the PVC tube. That was not the case on the pole I received, and there is no way to adjust plumb on the pole of the concrete shifts post installation. Also, the powder coating on the pole is not great. Where the 3 segments join together, the powder coating is not applied right through, and once the pole was assembled, a silver line can be seen at each segment where there is no powder coating. Finally, the flag I ordered for the pole was made in CHINA. Not cool. The material was very rigged, and the colors of the flag were off slightly. Due to the rigid fabric, the fabric did not wave in the wind well. I purchased a second flag, made in the USA, from a local vendor.
Easy shopping
Bought based on the installation video, which was incorrect...this was disappointing
Date of experience: May 31, 2023
Website was easy to navigate and product had a clear description and videos to better understand installation requirements prior to purchasing
Date of experience: May 17, 2023
Very good experience other than my second flag slides down the pole because it's not stincted at the end. At the top of the flag.
Looked up on internet loves the prices
Date of experience: June 3, 2024
Replacement for Wind Broken Bracket
- I have bought over 100 total items
- flag poles 20 ft vertical and 5 foot horizonal
- USA and State Flags
Replacement for Wind Broken Bracket
- I have bought over 100 total items
- flag poles 20 ft vertical and 5 foot horizonal
- USA and State Flags
Replacement for Wind Broken Bracket
- I have bought over 100 total items
- flag poles 20 ft vertical and 5 foot horizonal
- USA and State Flags
Previous experience
Previous ones snapped in half by high wind
Date of experience: August 14, 2023
The pole was fine but one of the rings with eyelit to attached the flag was missing in the shipment. I was able to salvage the ring with eyelet from the old pole.
JUst found on line.
Needede to replace old flag pole
Date of experience: May 15, 2023
I needed an eagle flagpole topper with screw threads, but the website wasn't clear about which topper had screw threads.
Date of experience: May 29, 2024
You have what I want at a good price. However the method of delivery ran way Lake transferring from UPS to the United States Postal Service it arrived a week late.
Look up flag stores online and you had what I wanted
Date of experience: April 6, 2020
Date of experience: March 20, 2020
Flag delivered after advertised "before Memorial Day" promised as I noted in previous review comments.
See previous comments above.
I thought I had purchased flags from your website before.
Date of experience: June 3, 2024
Date of experience: May 16, 2024
Date of experience: July 1, 2020
I had to call the co. Because it wasn't delivered after a few weeks. It then arrived witin a few days. It holds my flag nicely but does NOT prevent it from furlig (rolling up).
Date of experience: June 20, 2023
Items arrived, box ripped and torn. See photo attached of box. I am trying to determine if there are parts missing from the base.
Used before
Needed for my business
Date of experience: June 28, 2023
I was displeased that I paid an extra $28 for accelerated shipping and my flags ended up not arriving until a day after the "free shipping" time.
Internet search
To put on my flag pole.
Date of experience: April 10, 2023
Late. Had trouble last time getting some of my items on time when promised also. Customer service was not at all concerned when I contacted them.
Date of experience: September 8, 2017
This product should not be stuffed into a small envelope. Taking a lot to have it look good for the cost of this item.
Date of experience: January 22, 2024
Shipping was confusing….could not follow the tracking. Took a little longer compared to other purchases before the order all of a sudden appeared
Date of experience: May 5, 2023
They look great, took a little while to receive them and didn't have any tracking updates. But i love them they are so cute
Date of experience: May 7, 2023
I needed a flag holder for my husband's grave. He is a Korean War Veteran and I am so very proud of his service.
I saw it after searching for a flag holder..
I needed a flag holder for my husband's grave.
Date of experience: October 11, 2023
Our solar light on top of flagpole quit working. I thought they would be a lifetime with solar but we hadn't had this pole and light maybe 5 years
Date of experience: September 10, 2023
Thank you for your review Jack. It looks like you just purchased a new light a few days ago and have no history of purchasing another solar light from us.
I shouldn't have to repeat what I've already typed on the review. Poor quality in everything except the actual flag.
I've already typed this information as well. The customer service rep could have cared less about assisting me. I felt that I put her out by calling.
I thought the flags would have been made in the U.S.A.
I needed them.
Date of experience: November 18, 2023
Thank you for your review Teri. We are sorry that you had a poor experience with an agent. Please email us at customerservice@onlinestores.com so the supervisor can review your account.
Site wouldn't allow the promotional 10% off! Site is kind of difficult to find what I was looking for.
Date of experience: July 11, 2022
I was disappointed to find that the product was not made in America. I feel like there has been some false advertising here.
I chose the store thinking all was made in the USA.
Date of experience: December 26, 2023
Thank you for your review. We offer both American made and Imported versions of the flags to meet all the budget needs of our customers. For future reference our Made in America flags have a symbol on the left hand corner of the flag image or under the additional information it lists the country of origin. If you are in need of assistance we have a team of qualified customer service agents at 877-732-2458 M-F 8-5EST.
The quality seems OK and the fabric strong but only time will tell the fade and durability. Also, had not realized it was made in China! Disappointed
Date of experience: March 21, 2023
Flag was ordered 9/6/17 and received 9/13/17. Service was adequate but not as prompt as I expected from reading the website.
Date of experience: September 13, 2017
The order took a long time be shipped and to get here and was difficult to track. The colors are not quite right for the flag. I am disappointed.
Date of experience: April 25, 2023
Product is fine. Took a long time to be delivered
Could have been a post office problem.but some status notifications would have been nice
Previous customer
Previous purchase
Date of experience: April 20, 2023
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.
On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.
The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.
History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek
Thank you for your review Lisa. Please call our customer service team to ensure that you have all of the parts that to your swooper flag bases at 877-732-2458.