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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    474
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

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Positive reviews (last 12 months): 94.9%
Positive
1,999
Neutral
54
Negative
54
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47,493 reviews

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One of the oldest flag retailers online.
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Reviews (7,632)

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user sandyp412
Wyoming
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

This is the first time I was unable to navigate the online app to order. I was very happy with the person from On Line Stores. She was able to look up my past orders and complete the transaction efficiently

Reason I chose this business:

Past orders

Reason I chose this product:

Polish heritage

Quality

Date of experience: November 2, 2023

Thumbnail of user mickir15
Texas
1 review
0 helpful votes
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August 16th, 2024
Verified purchase
• Updated review

Everything arrived as described; There are many options to choose from.

Reason I chose this business:

Made in USA

Date of experience: August 6, 2024

Timely shipping
June 15th, 2024
Verified site experience
• Previous review

Date of experience: June 5, 2024

Thumbnail of user john.25
Washington
2 reviews
0 helpful votes
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August 16th, 2024
Verified purchase
• Updated review

These flags will resist fading and wear. Super tough is what they are.

Date of experience: August 6, 2024

Great price and an easy shopping experience
June 16th, 2023
Verified site experience
• Previous review

Date of experience: May 17, 2023

Thumbnail of user privatec18
North Carolina
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

My order needed to be changed and no one contacted me for three days after the order was placed. There must be a method to edit or add to an existing order placed within 5 minutes of the origin order.

Service
Quality

Date of experience: November 7, 2023

Thumbnail of user donnar281
Pennsylvania
2 reviews
0 helpful votes
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August 7th, 2018

I love to fly my flag year round so I needed to find a flag that could stand up to the conditions. I ordered 1 each of the 3 that seemed most likely to be what I needed. Just touching them I knew I found some good quality flags.

Date of experience: August 7, 2018

Thumbnail of user jeanneb520
Pennsylvania
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

This is a great site. Easy to use. Fantastic products. My go to place for flags and the flag holders I have ordered.

Date of experience: June 23, 2024

Thumbnail of user roberte2292
Kentucky
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

I was disappointed in that the flag was stapled to the pole. I wanted to use it on a special car mounted type pole so it needed to be of the type that would slip over a different pole. I hope you know what I mean. And there was not enough to sew into a loop without covering up a few of the stars.

Reason I chose this business:

That is what came up when I googled for the flag

Reason I chose this product:

To display on my car

Quality

Date of experience: September 21, 2023

Thumbnail of user danielb4140
Louisiana
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I highly recommend purchasing products from this company. I will do business with, again.

Date of experience: September 4, 2024

Thumbnail of user dennisa690
Iowa
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

I live on top of a hill where wind can be an issue for a flag that flies 24x7. I have tried several flags but so far this high wind polyester flag seems to be just the ticket. Much tougher that other flags.

Date of experience: May 11, 2023

Thumbnail of user sandrab160
Kansas
3 reviews
0 helpful votes
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April 21st, 2017

I bought a 20ft residential pole from you about 3 weeks ago. I love it. Easy instructions of sitting it in the ground. We also took different size pc pipe and put inside the pole to give it more stability. The flag that came with it was beautiful. We couldn't find a light to shine on at night so we had to order one through you. We got it today. So have to wait 3 days for charging before we can use it. I am sure we will like it also.

Date of experience: April 21, 2017

Thumbnail of user user5215
Yemen
1 review
0 helpful votes
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August 11th, 2021

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's

Date of experience: July 12, 2021

Thumbnail of user rebeccar188
Colorado
2 reviews
0 helpful votes
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June 28th, 2018

I am so pleased with this company. Their service, whether on the phone or via the internet, their service is stellar.

Their delivery is also amazing, which is terrific since their product is wonderful. I hang my flags out all year long.

Date of experience: June 28, 2018

Thumbnail of user tomg1266
California
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

The $100 flag case was not shipped until 3+ days after ordering. It was poorly packed for transit. The air-filled packaging had all deflated, leaving thin films of plastic as the only cushioning around the product. There were scratches on the product. I'm not sure if they were from the poor packaging or were there when the product was shipped. It was a 100th birthday present for an Iwo Jima veteran, so there was no time to complain, return or reorder. He survived Iwo Jima with a few scratches of his own, but the scratches on his present bother me. US Flag was recommended to me but I cannot recommend it again.

Quality

Date of experience: June 24, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Tom. I am sorry that you had this happened to you. I reached out to you via email to offer you cost savings on your damaged product. You advised me that you were not interested in continuing a business relationship with United-States-Flag.com.

Thumbnail of user dorothyf858
Texas
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

The order was originally supposed to be delivered on Wednesday, August 30th, but didn't make it until Thursday, August 31st. However, the flags appear to be excellent quality. Our Cub Scout Pack uses them as part of a service project and fundraiser and places flags for subscribers on major flag holidays. The flags were flown from September 1 - September 11 and held up well. There was no indication of any damage from weather on any of the flags. I am very satisfied with the order.

Date of experience: September 11, 2023

Thumbnail of user joans1202
Tennessee
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Very well made material is a little heavier than my old one. I only had it a week but it just survived a very severe storm. We had last night very happy with it. No damage to it whatsoever. It looks great

Reason I chose this business:

Good reviews on your products

Reason I chose this product:

It looked very well made.

Quality

Date of experience: March 25, 2023

Thumbnail of user jamest3026
Texas
1 review
1 helpful vote
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February 28th, 2023
Verified purchase

Our church received the flag we ordered and it and the components were in place. Everything looked good and the flag was very impressive. My only regret is that the pole itself was not as smooth as I would have liked it. I don't think the wood of the pole was sanded enough before spraying with the finish, therefore to the touch it is a bit rough. Visually, it looks alright, however. The cotton cloth of the flag was thick and professional looking. The Federal base and the 8" eagle made it a winner!

Date of experience: January 29, 2023

Thumbnail of user johnh8950
Oregon
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

I received the flags I ordered for the windows from my truck. The flags are very strong in the stems unlike some of the other manufacturers that they break off right away with any kind of wind these flags are durable at 65 miles an hour with no problems great product.

Date of experience: August 3, 2023

Thumbnail of user charlenem418
Pennsylvania
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I was shopping for U.S.A. made flags. Our flags should only be made in the U.S.A. I received my order and the box has printed in bold letters, made in Vietnam. I was very disappointed to see that 1. False advertising 2. Our distributors have to rely on other countries for our U.S. Flags. 3. I ordered through you because I wanted only U.S. made flags.

Reason I chose this business:

Thought I was getting U.S. made products. If the box is wrong by stating made in 'Vietnam', you need to address that. I gave you 3 stars, I should have given you 1 star but I didn't want to be too harsh. I would have given you 5 stars if they had been made in the USA.

Reason I chose this product:

I'm in charge of our community decorations. I'm a veteran, I now have over 700 stick flags to display in our community for our special days, Memorial Day, Flag Day, Independence Day and Veterans Day.

Quality

Date of experience: August 8, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Charlene. I have sent you an email regarding this matter.

Thumbnail of user williams6296
Kentucky
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Product description was sketchy. I had to order and put hands on to understand all aspects of what I was getting. Turned out OK but the customer should not have to guess about features of the product.

Reason I chose this business:

Only source I could find of all fiberglass feather flag poles

Reason I chose this product:

Made of fiberglass

Quality

Date of experience: July 8, 2023

Thumbnail of user ariks1
Minnesota
1 review
0 helpful votes
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March 13th, 2017

I received my order in the estimated shipping time, and I am satisfied with the quality of flags I received. One of the flags seems to have had a few printing errors and is a bit dirty as well, but what do you really expect for a six dollar flag.

Date of experience: March 13, 2017

Thumbnail of user rodneys449
Canada
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

The flag showed up on time and was exactly what I was expecting. An added bonus was the staff of the United States Flag Store calling me to make sure that it was me that had placed the order, due to the billing and shipping addresses being different. I appreciated the extra due diligence to make sure everything was on the up-and-up. Highly recommend and would use again.

Service
Value
Shipping
Quality

Date of experience: April 19, 2023

Thumbnail of user dirank
Florida
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

My handkerchief is made of better material. The flag hangs in my shop next to the USA flag and the Union Jack flag and I can see through the new Armenian flag. Oh well life goes on. $2.95 flag ok but $4.95 to ship.?

Date of experience: April 27, 2023

Thumbnail of user boba435
Indiana
1 review
0 helpful votes
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September 30th, 2020
Verified purchase
• Updated review

Great flag stand for the price. It was shipped and received before date that was promised. I'd been looking for a flag stand to display larger flags. I searched for weeks and ordered two that were 3 times the price, only to find out they were out of stock. I guess a lot of places don't have them because of COVID-19. I was thrilled to find this one, especially at the price. And it seems to be really good quality.

Reason I chose this business:

Because they had it available.

Reason I chose this product:

To display large flags.

Value
Shipping
Quality

Date of experience: August 31, 2020

GOOD
September 30th, 2020
Verified site experience
• Previous review

Date of experience: August 20, 2020

Thumbnail of user riannam8
New York
2 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase

I searched online for a new flag to replace the old one that had provided us with many beautiful years of service but had become too faded and frayed (now honorably looked after by local VFW). I wanted a flag made in the USA, found this outfit and decided to try it. The price was higher than for "US Flags" made in China or elsewhere outside US but what was most important to me was both US-made and high quality. The new flag came... it's very high quality -- gorgeous deep colors and excellent construction. Looks gorgeous out on the flagpole.

Date of experience: September 30, 2023

Thumbnail of user michaelr6614
New Jersey
1 review
0 helpful votes
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January 8th, 2024
Verified purchase
• Updated review

Our boy scout troop purchased a new American Flag and pole w/ eagle for the altar of our church. We also have a Papal Flag that did not have a pole or cross on top. Through you, I ordered an 8' pole and cross. When the order arrived, i found that the quality of your pole was better than the one that the scouts had purchased. I then purchased another 8' pole from you...

Date of experience: January 8, 2024

Quality is excellent
January 5th, 2024
Verified site experience
• Previous review

Date of experience: December 29, 2023

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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