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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
54
Negative
56
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47,535 reviews

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One of the oldest flag retailers online.
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Reviews (7,651)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user carols4036
Ohio
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Easy to order. Appreciate all the available sizes. Arrived quickly and exceeded expectations - very durable.

Date of experience: June 15, 2024

Thumbnail of user robertd4945
New Jersey
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Can be a challenge. Can't get a cart total w/o the tax when checking out but usually comes on the invoice. Which I guess is ok as long as we arent charged.

Tax-exempt status.

Reason I chose this business:

Need American flags for our school district. We buy from you often throughout the school year.

Reason I chose this product:

USA American flags.

Service
Quality

Date of experience: September 5, 2023

Thumbnail of user h.claytong
Connecticut
1 review
3 helpful votes
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June 3rd, 2023
Verified purchase
• Updated review

We ordered what we believed to be flags MADE IN AMERICA, only to discover they were made in CHINA! Your website is misleading and fake! You should be ashamed of yourself to bastardize the AMERICAN name with Chinese counterfeit crap! I jeopardized my life so we have freedom in this country. TOTAL DISRESPECT OF OUR FLAG. You only want profit, not HONOR AND PRIDE!

Only to return your piece of Chinese crap and tell you we feel you are traitors!
you should be ashamed.

Reason I chose this business:

Because you made an extra strong flag supposedly MADE IN THE UNITED STATES! Not a piece of Chinese garbage Your web site implied flags MADE IN THE UNITED STATES.

Reason I chose this product:

Because we thought it was extra strong and believed it was MADE IN THE UNITED STATES

Service

Date of experience: May 4, 2023

Good will look at it in 3weeks
May 17th, 2023
Verified site experience
• Previous review

Date of experience: April 17, 2023

Thumbnail of user kurtf26
Pennsylvania
1 review
0 helpful votes
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June 21st, 2018

The flag is heavy duty with excellent construction. The seams are sewn very well. Colors are brilliant. We will see how it lasts in the Lake Erie winds.

Date of experience: June 21, 2018

Thumbnail of user michaels10597
Texas
1 review
3 helpful votes
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April 9th, 2023
Verified purchase

Delivered quickly and got what I ordered. Good quality, but sad that all of the flags were manufactured in China. Wish they were made in the USA. Thanks.

Date of experience: March 10, 2023

Thumbnail of user patriciag2609
Tennessee
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

This is my second year to order your flags for our neighborhood and will be ordering next year the top. Thank you for good pricing, quality and service.

Reason I chose this product:

Price and quality

Quality

Date of experience: May 4, 2023

Thumbnail of user newh43
Arkansas
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Quick arrival! Not overbearing, just took my order and fulfilled it. I appreciate that.

Date of experience: August 18, 2024

Thumbnail of user sandraballartb
North Carolina
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Quick and easy to select just the right flag for our conditions

Reason I chose this business:

We have purchased from USFS before

Date of experience: August 18, 2024

Thumbnail of user lindag3899
North Carolina
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Wonderful US service. Easy to order on line. Delivered promptly.

Reason I chose this business:

Made in America. Size.

Date of experience: August 18, 2024

Thumbnail of user robertr4024
Pennsylvania
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

The k-2 students were thrilled to recive their flags in honor of an assembly on Gratitude. They proudly waved their flags with big smiles. Great experience!

Reason I chose this business:

Liked the product

Reason I chose this product:

It was the size that I wanted and it was made in the USA.

Quality

Date of experience: December 1, 2022

Thumbnail of user samuelc663
Florida
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

We use these flags on a float for the FDNY 343 firefighters lost on 9/11/2001.
The flags you sloppy are the best quality in the industry and this is why we use them.
Thank you from the Gulfcoast Retired Firefighters Association Inc. Naples, Florida
Never Forget the Brothers. FDNY 343.

Date of experience: May 1, 2023

Thumbnail of user annah1693
Washington
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

The package was smashed and beat up pretty bad, but that is no fault of yours. Even with the deformed bag, the flag was in perfect shape. It looks great in the fourth grade classroom.
Thanks!

Date of experience: September 5, 2023

Thumbnail of user wernera13
Texas
2 reviews
0 helpful votes
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November 22nd, 2019
Verified purchase
• Updated review

Tried to put in 10% off coupon that I received via e-mail. Would not take it.
The plastic part on the flag pole that holds the flag wears out very soon. Did not last 2 months.

Reason I chose this business:

Thought I was buying a good product that would last

Reason I chose this product:

Looks like you were a good company so I thought I would try buying from you

Value
Shipping
Quality

Date of experience: November 19, 2019

Tryed to put in 10% off coupon that I received via...
November 12th, 2019
Verified site experience
• Previous review

Tryed to put in 10% off coupon that I received via e-mail. Would not take it.

Date of experience: November 9, 2019

Thumbnail of user jamesb9607
Texas
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Order was received as placed in a very timely manor, this was the second order I have placed with the US Flag Store. I would highly recommend it to friends and my family.

Reason I chose this business:

They had the size that I was looking for. I felt the price was more than acceptable

Date of experience: April 8, 2024

Thumbnail of user waynes1022
North Carolina
1 review
1 helpful vote
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May 10th, 2023
• Updated review

After leaving my review I was contacted by the company and they sent the clasp out to me. In my opinion it should not have come down to this. It should of been a simple matter.

Date of experience: April 9, 2023

Didn't receive whole order
April 6th, 2023
• Previous review

I ordered a flag and 4 clasps, I only received 3 clasps. I notified the company and for a $2.50 clasp they want package pictures and evidence. I didn't keep the shipping bag they came in. Ridiculous. I'll just go buy one at my local flag store.

Tip for consumers:
Keep all your packages in case something is missing

Products used:
3 clasps and Valley Forge American flag

Service
Value
Shipping
Quality

Date of experience: March 7, 2023

Thumbnail of user rj439
Indiana
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Flag holder is fine
Called customer service to resolve my problem with brass plate
They wanted a picture of brass plate instead of sending me a new one that was spelled correctly

Didn't not resolve my issues just gave me a refund

Reason I chose this business:

Advertising

Reason I chose this product:

Fathers burial flag

Service
Quality

Date of experience: December 22, 2023

Thumbnail of user rogerm1384
Louisiana
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

Flags arrived on time and quality was as advertised. The Price is reasonable for the quality.

Date of experience: July 16, 2024

Fast delivery good product
October 10th, 2023
Verified purchase
• Previous review

Easy to order, fast delivery and good product. Also Made in America at a decent price.

Reason I chose this business:

Made in American and quality product.

Quality

Date of experience: October 10, 2023

Thumbnail of user jamesw6991
New Jersey
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Great experience and I really like the products; I have ordered from US Flag Store previously and will continue to place orders with them.

Reason I chose this business:

From previous experience

Date of experience: July 5, 2024

Thumbnail of user laurelg74
Alaska
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Ordered two Alaska flags and received three New York flags. Also took close to a month to receive the first order.

Date of experience: June 6, 2024

Thumbnail of user pamelac176
Massachusetts
1 review
0 helpful votes
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May 23rd, 2018

Small Union Jack Flag. I was very impressed & will definitely order again soon. Thank u so much. Your packing was also great. I wish I would have known about u sooner.

Date of experience: May 23, 2018

Thumbnail of user marcm592
Tennessee
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

Very easy purchase online, tracking was spot on and delivered in a timely manner. Product quality is second to none and will order again and recommend to our friends, family and neighbors.

Quality

Date of experience: April 21, 2023

Thumbnail of user stevenb3070
Georgia
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

I ordered a pleated flag which arrived screwed up in a tight bag, creased and wrinkled so badly it was not used over Memorial Day. Bad way to treat a pleated flag

Date of experience: June 1, 2023

Thumbnail of user kenh1158
California
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

It was easy to navigate, and I don't like being required to write 53 or any number of letters. Really, do you want feedback or not>? Flags are good. Service was good

Quality

Date of experience: August 2, 2023

Thumbnail of user edwards1870
New York
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Have no qualms. Let us see that there is no damage and all material of high quality for the gift to a church that supports Vets In Need in a huge way.

Service
Quality

Date of experience: May 23, 2023

Thumbnail of user dennisr900
New York
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Maybe I missed it in your product description but I assumed that flags coming from United States Flag Store would be made in the United States and not China. Also the "RED" stripes on the flag are more maroon than RED.This is the last order from this customer.

Quality

Date of experience: May 14, 2023

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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