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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,017
Neutral
54
Negative
56
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47,546 reviews

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One of the oldest flag retailers online.
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Reviews (7,655)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user sandrad2546
New Hampshire
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

Took 12 days froom PA to NH. DId call Customer Service and they were very easy to deal with. They also had the right answer and the flag arrived 3 days later..

Service
Quality

Date of experience: December 29, 2023

Thumbnail of user danielr3025
Florida
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

I really liked the flags in their separate plastic bag with the name of the country. I was disappointed that some flags were just thrown in the box and not placed in separate bags.

Date of experience: November 27, 2023

Thumbnail of user danielles1103
Danielle P. – United States Flag Store Rep

Thank you for your feedback so we can do better next time.

Thumbnail of user nancyd2074
Arkansas
2 reviews
0 helpful votes
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April 20th, 2023
Verified purchase

Our old flag from Annin lasted longer than any other we had bought. It may cost more but it last 5 times longer than other brands. It's so worth the money.

Quality

Date of experience: March 21, 2023

Thumbnail of user dennisb1542
Pennsylvania
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Ordering was a breeze! Thank you! The website could not be easier to order from. My order was completed and shipped on the same day and was easy to track.

Quality

Date of experience: August 4, 2023

Thumbnail of user carlp409
Kansas
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Great and easy order fast shipping USA made I have ordered several flags some retirements at McConnell AFB KS some for-flag cases and yes some for the caskets of my family Veteran's also for the VFW in Otsego MI.

Reason I chose this business:

MADE IN THE USA

Reason I chose this product:

MADE IN THE USA

Quality

Date of experience: September 19, 2022

Thumbnail of user joannec1052
California
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Good quality but the finial, which is one of the parts of the flag that make it look stately, was made smaller than years past. Disappointing that it was changed

Reason I chose this business:

They have the type of flag i wanted

Reason I chose this product:

For its size and quality

Quality

Date of experience: June 6, 2023

Thumbnail of user michaels12225
Minnesota
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

They want to change the state seal and flag, so I went looking to buy the old flag and seal in one package. I received exactly what I ordered.

Thank you

Date of experience: December 13, 2023

Thumbnail of user dariuss85
Pennsylvania
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I was impressed with the flag and the rotating pole brackets that I got. I use the flag on my pickup and they work well.

Date of experience: June 2, 2024

Thumbnail of user steveng1718
New York
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

I needed to create a new account and order small flags and was having a problem. The representative I spoke to was very helpful, and professional making the process simple. Thank you.

Reason I chose this product:

The person who used to handle flag purchases recommended them to me for the purpose that we use them.

Quality

Date of experience: December 21, 2022

Thumbnail of user marcc580
Connecticut
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Ordered this product online and the website was easy to use, and was impressed with United Flag store products. I was updated with shipping and delivery info.

Reason I chose this business:

United States Flag store had a worthy selection of products.

Reason I chose this product:

I needed to replace a Broken flag holder at my Father's Grave side. It looks perfect,was sturdy and easy to install.

Quality

Date of experience: September 19, 2023

Thumbnail of user gailp56
Pennsylvania
1 review
0 helpful votes
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February 4th, 2018

Thank you for your quick and fast response. The poles and hardware was strong and I put them up already. Hope to have them by Superbowl Sunday and I did. Thank you.

Date of experience: February 4, 2018

Thumbnail of user samr1004
Texas
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

A flag I ordered was missing a top grommet and I was shipped a brand new flag. Awesome. They didn't put up a fuss and were extremely quick in sending out the replacement. Thanks!

Date of experience: November 15, 2023

Thumbnail of user carlsonf4
Pennsylvania
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I received my order quickly and well packaged. I'm please and will order more in the future.

Date of experience: July 8, 2024

Thumbnail of user romainp13
Wisconsin
2 reviews
1 helpful vote
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June 30th, 2024
Verified purchase

Difficult to shop, ensuring that the flag and pole I ordered was made in the United States of America not China

There was confusion between your products made in the United States of America in the products that you import.

Reason I chose this business:

The name implies that you have no import product.

Service

Date of experience: June 20, 2024

Thumbnail of user tedd238
Texas
2 reviews
0 helpful votes
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January 16th, 2024
Verified purchase

The flag was given to my grandson for a Christmas gift, and he couldn't be more pleased with the flag. He hung it up in his room and is really excited how it looks.

Date of experience: January 9, 2024

Thumbnail of user thomasp274
California
1 review
0 helpful votes
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September 22nd, 2018

I ordered one flag and no problem. I ordered another one and 10 days later not 1 email. I've written 4 emails and not 1 response. Can't get a hold of anyone. Very bad customer service.

Date of experience: September 22, 2018

Thumbnail of user kevinh3049
Montana
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Good quality material that holds up in a windy area, easy to order and quick to receive our flag. Thank you

Reason I chose this business:

Easy to order online and convenient.

Date of experience: April 25, 2024

Thumbnail of user lg522
Michigan
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

On NH NH or bit rotorua u do Un hill to b to uh oh tv you Mail is here l it k luv lol till I'll hr tn

Date of experience: June 20, 2024

Thumbnail of user kareng2550
Washington
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Ordered a parade harness. I am on the West Coast and delivery took a while. The item was packaged well and was of good quality. Overall a good experience.

Date of experience: January 20, 2023

Thumbnail of user bobm1588
South Carolina
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

This is my second flag mount/ flag for my bike, the price is high but the quality makes it worth the price so I have no problem paying it, highly recommend

Date of experience: October 27, 2023

Thumbnail of user melindas491
Missouri
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

The item was out of stock, but we were notified it was back in stock quicker than expected, which was great! The item arrived quickly and we have already assembled it and are using it.

Reason I chose this business:

Quality and reasonably priced items.

Reason I chose this product:

Use in our board room

Quality

Date of experience: August 30, 2023

Thumbnail of user lindab784
Minnesota
1 review
0 helpful votes
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June 5th, 2018

I ordered small flags for my grandchildren. The quality of the flags was very good; The delivery time was satisfactory and the price was fair. I would use this company again

Date of experience: June 5, 2018

Thumbnail of user brucem1241
New Jersey
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

A beautiful flag, only problem I have is the lack of a constant supply of a breeze. To many trees blocking the wind. The flag we purchased is an excellent outdoor flag. Not your problem!

Date of experience: August 17, 2023

Thumbnail of user trajanm1
Arizona
1 review
0 helpful votes
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August 7th, 2023
Verified purchase
• Updated review

Very easy to use the website, and customer service was very friendly and helpful. We added the pole top light to our flag display, and it works great! Easy to install.

Quality

Date of experience: August 4, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Trajam!

Very easy and informative
November 8th, 2019
Verified site experience
• Previous review

Date of experience: November 5, 2019

Thumbnail of user richardds
Florida
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

See called and you shipped the right one our mistake on the flag on the flag order the exchanged flag was here in 3 days thank you PS you should have your flag that we returned by now

wrong order

Reason I chose this business:

We have bought from you before

Reason I chose this product:

3 tour duty in the service

Service
Quality

Date of experience: July 7, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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