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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,022
Neutral
54
Negative
56
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47,607 reviews

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One of the oldest flag retailers online.
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Reviews (7,664)

Rating

Timeframe

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Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user patk629
Florida
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

We have ordered flags from you now three times. Our climate tends to beat them up. They look great in our yard.

Quality

Date of experience: January 24, 2023

Thumbnail of user anthonya1800
Colorado
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

Easy to set up account and place order. Delivery very timely despite holidays. Product looks great and a fantastic price.

Reason I chose this business:

Wanted to try new supplier

Reason I chose this product:

Fly the American flag 24/7 at my house

Quality

Date of experience: January 3, 2024

Thumbnail of user paulettet76
Wisconsin
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Perfect. Everything came as planned looks great no complaints great job. Can not complain will order again and tell all my friends.

Date of experience: April 29, 2023

Thumbnail of user agnesp120
Illinois
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

You were patient and helpful. As an aged person, I appreciated that courtesy.

Service

Date of experience: June 25, 2024

Satisfctory
May 21st, 2024
Verified site experience
• Previous review

Date of experience: May 11, 2024

Thumbnail of user rogerd820
Indiana
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Pleasant. Will make my future purchases here. I just made another order today 6/25/24

Reason I chose this business:

Researched business.

Date of experience: June 25, 2024

Thumbnail of user warrenj135
Tennessee
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Not good, sticks on stick flags were far shorter than other companies products. 4 3/4 inches shorter as a matter of fact.

No “HONEST” solution has been given to me. No refund, no exchange of flags with longer sticks for stick flags. Just a lot of surveys.

Reason I chose this business:

Being a 24 1/2 year Iraq Veteran, I “thought” I would be dealing with a top quality “AMERICAN” based company.

Reason I chose this product:

Because I “thought” I was getting a top quality product from an “AMERICAN” based company.

Service
Quality

Date of experience: June 30, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Warren. Our description of the product lists that the flags are on a 24 inch stick. We do not offer our state and country flags on 30 inch sticks as they are imported. We have qualified customer service staff available M-F 8-5EST to answer your questions and concerns. 877-732-2458

Thumbnail of user robertj2457
Florida
1 review
0 helpful votes
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November 12th, 2022
Verified purchase
• Updated review

Was hard to find web page, also the Vietnam marker was only available in cheep plastic and not cast bronze or aluminum.

Reason I chose this business:

Made in the USA

Reason I chose this product:

Made in the USA and was the best looking product, Vietnam markers looked cheep and would not show the proper respect that I have for the Veteran it was intended for.

Quality

Date of experience: October 13, 2022

Was hard to find web page, also the Vietnam marker...
October 20th, 2022
Verified site experience
• Previous review

Was hard to find web page, also the Vietnam marker was only available in cheep plastic and not cast bronze.

Date of experience: September 20, 2022

Thumbnail of user annem1895
Massachusetts
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Great quality products. Fast delivery. Will order again!

Date of experience: June 25, 2024

Thumbnail of user joycec1242
Florida
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Took a while to get the discount processed but everything else was totally good.

Be pesky. It took me a while to get satisfaction, but I finally did.

Service

Date of experience: June 25, 2024

Thumbnail of user loganh260
Georgia
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

It took longer than expected but good overall. The customer support was very helpful in figuring out when my order was arriving.

Very good and helpful.

Reason I chose this business:

I needed to buy a good quality flag.

Reason I chose this product:

As a gift for Christmas.

Service
Quality

Date of experience: January 6, 2023

Thumbnail of user lyley9
California
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Ordering was easy and flag is first class. Only negative was how long it took to arrive. Don't know who that's on.

Quality

Date of experience: January 4, 2023

Thumbnail of user ronc459
Illinois
2 reviews
0 helpful votes
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November 4th, 2023
Verified purchase

Great long lasting Flags. I fly mine year round and the tough Tex Flags last 6 months of Chicago weather without fading.

Quality

Date of experience: October 5, 2023

Thumbnail of user alanz207
Ohio
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Please send me another paid receipt, thank you. PS. Love you guys< I commend your shipping for its promise of date received.

Quality

Date of experience: July 3, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Alan. We have sent you over the sales order as well as your sales receipt to the email on file. PS. We appreciate you too!

Thumbnail of user ronnier210
New Mexico
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

The company was helpful and easy to use. Products seem to be of quality work. Only time will tell if they last.

Reason I chose this business:

On line search seem to provide what we were looking for.

Reason I chose this product:

Need quality flags for our Native American Memorial Park in Paguate Village which is part of the Laguna Pueblo.

Quality

Date of experience: May 24, 2023

Thumbnail of user bens1267
North Carolina
2 reviews
0 helpful votes
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April 26th, 2023
Verified purchase

I have been seeking a flagpole mount that would accommodate my 1 1/4" flag pole. While searching online, I found this company

Quality

Date of experience: March 27, 2023

Thumbnail of user d.m.c
Missouri
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

I've used this store before. Am always pleased and trust this site. My husband collects flags - especially from places we have visited.

Quality

Date of experience: November 13, 2022

Thumbnail of user karinh160
Alabama
2 reviews
0 helpful votes
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November 24th, 2023
Verified purchase

Very professional company that stands by their products. I will be getting all of my flags from them from now on.

Reason I chose this business:

Made in the USA

Reason I chose this product:

Quality and workmanship

Quality

Date of experience: November 20, 2023

Thumbnail of user angelas3111
Ohio
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

We placed a flag for each of 350 veterans. These were perfect. Shipping was fast and the flags were high quality.

Date of experience: November 18, 2023

Thumbnail of user kevna
New Jersey
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Using this website was easy and there were many choices to choose from. There are flags of different countries or states.

Reason I chose this business:

I chose this website because they have many choices of flags to display in your vehicle including state flags.

Reason I chose this product:

I chose the products I bought because I have always wanted a mini banner inside my vehicle to display.

Quality

Date of experience: September 22, 2023

Thumbnail of user josephs3944
Hawaii
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Great, prompt shipping. Only issue is that some of the flags didn't quite fit the bases I ordered with them.

Date of experience: December 26, 2023

Thumbnail of user cliftonk25
Michigan
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Very satisfied with product and online service. So, satisfied that I will be ordering another veteran marker for my uncles grave.

Reason I chose this product:

Quality and price

Quality

Date of experience: September 23, 2023

Thumbnail of user russelle231
Illinois
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

After looking on several sites, I choose this one because of the quality and the fact that it is America made!

Quality

Date of experience: September 12, 2023

Thumbnail of user michaela4540
Florida
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Shipping was OK.
I've Ordered this Item by mistake. Shipped back and wait for Refund. Will see how it will go.

It was professional help.

Reason I chose this business:

Internet comments

Reason I chose this product:

Internet comments

Service
Quality

Date of experience: January 12, 2023

Thumbnail of user dannyl80
Washington
2 reviews
0 helpful votes
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August 10th, 2018

American made & quick delivery. The flag is also of good quality. I would purchase a flag from this site again.

Date of experience: August 10, 2018

Thumbnail of user oscarr71
Texas
3 reviews
0 helpful votes
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August 2nd, 2018

Excellent Delivery Time. Great Flags. Too bad that this company is very limited on Military Flags size 2'x3' or 2.5' x4'.

Date of experience: August 2, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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