Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
54
Negative
56
View ratings trends

Instant Feedback

47,555 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user marving160
Oklahoma
1 review
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

Good experience; quick and easy. The Flag Store has a wide variety of products; their site is easy to shop; and their delivery is prompt.

Quality

Date of experience: July 12, 2023

Thumbnail of user elizabetht1656
Arkansas
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

Easy to order and cute as they can be! I needed the flags for table decorations for Italian themed dinner and the flags were perfect.

Date of experience: March 17, 2023

Thumbnail of user johnw7804
Idaho
1 review
0 helpful votes
  • Send Message
December 27th, 2023
Verified purchase

He called immediately upon receiving it. He was excited to receive it. His old flag was showing it age! Thanks for a good product.

Quality

Date of experience: December 26, 2023

Thumbnail of user williams6246
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 21st, 2023
Verified purchase

Great place to shop for all your flag pole needs.The service was fast. So if anyone wants a light for your flag pole this the one to buy.

Reason I chose this business:

Shop there before.

Reason I chose this product:

For all the lights, great product.

Quality

Date of experience: June 21, 2023

Thumbnail of user bruceb1588
Tennessee
1 review
1 helpful vote
  • Send Message
June 29th, 2023
Verified purchase

I ordered the wrong size flag and between the restock and postage fees it would cost more to return it than a replacement flag costs.

Date of experience: May 30, 2023

Thumbnail of user jims329
California
1 review
0 helpful votes
  • Send Message
January 19th, 2018

All the flag are what I expected, except it would be better if the were rolled up and not folded, that way they would not be all wrinkled.

Date of experience: January 19, 2018

Thumbnail of user jeanp663
Ohio
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

It came very quickly and was exactly as it was described on the site. So very happy to have a quality flag to fly again.

Reason I chose this business:

Because of the quality that people wrote about

Reason I chose this product:

Replacing my torn flag

Quality

Date of experience: October 9, 2022

Thumbnail of user johnd911
New York
1 review
0 helpful votes
  • Send Message
December 8th, 2017

Did not receive the order as of today. It has been almost nine days since I placed the order and have not seen it yet!

Date of experience: December 8, 2017

Thumbnail of user cherylr870
Texas
3 reviews
0 helpful votes
  • Send Message
September 14th, 2022
Verified purchase

The website was easy to navigate and the items ordered were shipped quickly, packaged carefully and delivered in the time frame given when I ordered.

Quality

Date of experience: August 15, 2022

Thumbnail of user rogerb949
Washington
2 reviews
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

I purchased a walnut flag pole, stand and eagle for our US Flag. The quality was excellent as was the quickness in processing the order.

Quality

Date of experience: November 14, 2022

Thumbnail of user ravindras18
New York
2 reviews
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

I like ordering my flags from this site, the price is amazing the quality of the flag is strong and not cheap like other people

Date of experience: June 14, 2023

Thumbnail of user raymondt395
Colorado
1 review
0 helpful votes
  • Send Message
April 15th, 2023
Verified purchase

Great experience, friendly staff. United States Flag Store worked with me to upload our tax exempt info to order indoor flag sets.

Service
Quality

Date of experience: March 16, 2023

Thumbnail of user thomasg2230
New York
1 review
0 helpful votes
  • Send Message
June 26th, 2023
Verified purchase

Received the order in a reasonable time frame and it was a quality product that looks great in front of our firehouse.

Reason I chose this business:

Flags made here

Quality

Date of experience: May 27, 2023

Thumbnail of user jackm1637
Florida
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

American Flag was fine, but I was dissapointed marine corps flag did not have wording two sided and same on both sides.

Date of experience: July 21, 2023

Thumbnail of user woodyf10
Vermont
2 reviews
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

Good quality and price action for items purchased. I thought delivery was a little slow but that's probably on the postal service,

Date of experience: February 7, 2024

Thumbnail of user lindae542
New York
1 review
0 helpful votes
  • Send Message
July 19th, 2020
Verified purchase
• Updated review

Excellent products to choose from. I appreciate the labeling that tells me what is Made In America. Website is easy to navigate.

Reason I chose this business:

The Flag Store provides Made In America products. That is very important to me.

Reason I chose this product:

I needed a new 3x5 flag for my house, and the stick flags will be for placing one on each veteran's grave site in our local cemetery.

Value
Shipping
Quality

Date of experience: June 19, 2020

Excellent products to choose from
July 8th, 2020
Verified site experience
• Previous review

Excellent products to choose from. I appreciate the labeling that tells me what is Made In America. Website is easy to navigate.

Date of experience: June 8, 2020

Thumbnail of user dorothyr664
Massachusetts
2 reviews
2 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

I couldn't find a history of my previous purchase and so I ordered the wrong size. It's too small for the pole

Reason I chose this business:

I've purchased many flags from this company. For myself and for gifts.

Reason I chose this product:

The flag i had previously purchased had faded extensively. I thought the fabric I bought this time might not fade as much

Quality

Date of experience: September 21, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. We are unsure of how we received a 1 star rating when you purchased the wrong flag size. For future reference please call our customer service team at 877-732-2458.

Thumbnail of user vexr
Arizona
1 review
0 helpful votes
  • Send Message
February 5th, 2024
Verified purchase

Everything went smooth. I like the order confirmations and they have always shipped exactly what I've ordered.

Reason I chose this business:

Range of products

Quality

Date of experience: February 5, 2024

Thumbnail of user sherlenec5
Oklahoma
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase
• Updated review

I am pleased with flags, service, and the.overall experience.

Reason I chose this business:

Your business is located in the USA

Date of experience: June 3, 2024

Found what I want, and ordering it went quickly
May 23rd, 2024
Verified site experience
• Previous review

Date of experience: May 13, 2024

Thumbnail of user matthewc2307
Arizona
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Seamless. Somewhat fast. Came with support documentation to properly care for flag.

Reason I chose this business:

Reference from another

Date of experience: June 3, 2024

Thumbnail of user rony232
New Jersey
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Very easy to find and purchase the products for which I was shopping.

Reason I chose this business:

Because I have had a good experience in the past.

Date of experience: June 3, 2024

Thumbnail of user tims2135
New York
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

We've been buying these flags for a few years now, very satisfied with the quality and delivery.

Date of experience: June 3, 2024

Thumbnail of user gregm1590
Florida
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Great transaction. Customer service was very knowledgeable.

Service

Date of experience: June 3, 2024

Thumbnail of user terrys2030
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I bought flags not really a experience. Nothing additional to add.

Date of experience: June 3, 2024

Thumbnail of user loisb411
Montana
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Great made in the USA product quickly and well. Most definitely recommend

Reason I chose this business:

A combination of made in the USA products and reviews

Date of experience: June 3, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?