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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,016
Neutral
54
Negative
56
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47,549 reviews

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One of the oldest flag retailers online.
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Reviews (7,655)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user cheriw41
Virginia
1 review
0 helpful votes
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July 17th, 2020
Verified purchase
• Updated review

I was so thankful to see my order come so quickly. Everything was above my expectations. Thank you so much!

Reason I chose this business:

I found you all on Google

Reason I chose this product:

It was needed for my husband's route 66 theme birthday party.

Value
Shipping
Quality

Date of experience: June 17, 2020

Easy as one, two, and three!
July 7th, 2020
Verified site experience
• Previous review

Date of experience: June 7, 2020

Thumbnail of user michelez93
Ohio
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Had to return it as it was unusable due to the fact that the glass was out of the frame. Poor workmanship,

Date of experience: July 1, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Michele. We are sorry that the product was damaged when it reached you. It looks like we have a return in process we are waiting for the damaged piece to be received back to us via the USPS label that was sent to you.

Thumbnail of user sharonh355
Indiana
1 review
0 helpful votes
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December 3rd, 2018

Pleased with this order as i have been with every order i get from you will order again when i need something

Date of experience: December 3, 2018

Thumbnail of user karlar199
Missouri
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

It was excellent and we understand the delays. Website was easy to search and find what we was looking for

Reason I chose this business:

Your of flag we was looking for

Reason I chose this product:

We had been looking for the flag

Quality

Date of experience: September 19, 2022

Thumbnail of user rosemarym414
Kentucky
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Straightforward and easy. The product descriptions were detailed and thorough, and the ordering process was pretty direct.

Quality

Date of experience: April 17, 2023

Thumbnail of user marym7626
North Carolina
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

I purchased the Nevada flag and
Hung it on my door.
Thanks so much to this company for
Making everything happen!

Date of experience: December 26, 2023

Thumbnail of user catherined114
Pennsylvania
1 review
0 helpful votes
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May 26th, 2018

It took awhile for the flag to come, but was worth the wait. The flag is beautifully made! I cant wait to display it.

Date of experience: May 26, 2018

Thumbnail of user annc1318
Massachusetts
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

The selection was good, the descriptions helpful, shipping was quick and I was able to purchase the sturdy flag I needed.

Reason I chose this business:

Web search.

Reason I chose this product:

Needed a sturdy flag.

Quality

Date of experience: March 7, 2023

Thumbnail of user vickyc201
New Hampshire
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

I actually ordered the wrong size flag, larger than the one we were replacing! The larger flag looks amazing!

Date of experience: October 27, 2022

Thumbnail of user myrap61
Rhode Island
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

The items were easy to order and a great selection. Also, the items were received in a timely manner.

Date of experience: April 26, 2023

Thumbnail of user barbiej2
Tennessee
1 review
0 helpful votes
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November 30th, 2017

I am very excited this came. The transaction was very smooth... no hassle... very professional. Very happy I found the website.

Date of experience: November 30, 2017

Thumbnail of user bonniec622
Maryland
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

The spinning on the flagpole is perfect. Not only do the grommets keep spinning, the entire section of the pole spins.

Date of experience: May 3, 2023

Thumbnail of user richardk2705
New York
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

I am very happy with the purchase of the flag, the service was great and the delivery was good and timely.

Date of experience: November 7, 2023

Thumbnail of user morgans410
Texas
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

The flags came nicely packaged, and the delivery was fast. Also, the quality of the material and the colors were perfect!

Reason I chose this business:

A friend said United States Flag Store was good.

Reason I chose this product:

We're going there on our vacation!

Quality

Date of experience: June 19, 2023

Thumbnail of user maryf2581
New Mexico
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Was happy with the "I stand with Ukraine" flag but was disappointed, thought i was going to get the stand to fly the flag on...

Reason I chose this business:

Nice assortment of flags

Reason I chose this product:

Because I support the Ukraine in spite of what Putin is visiting upon them...

Quality

Date of experience: October 24, 2022

Thumbnail of user joanner503
Washington
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

We find a flag that we are looking for. I saw a very good review. We can not find a good flag close to home.

Service
Quality

Date of experience: August 15, 2023

Thumbnail of user peterv1020
Virginia
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Quick fulfillment. The flag looks very good. The pole seems okay. The clips that attach the flag to the pole are flimsy.

Date of experience: July 6, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Peter. We do sell replacement parts for the rings that came with your spinner pole. Our customer service team is available to assist you M-F 8-5EST at 877-732-2458.

Thumbnail of user lindag3258
Washington
5 reviews
1 helpful vote
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July 4th, 2023
Verified purchase

The flags that were delivered were not the same as the flags shown on the website. I had to go to a local store to get the right ones.

Date of experience: June 4, 2023

Thumbnail of user annm2390
New York
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

I had selected a flag with grommets and it was the wrong flag. I returned it. I called and ordered the correct flag.

The clerk knew I wanted to insert a flag into a pole and she told me what it was called and I ordered it correctly.

Reason I chose this business:

It sounded like you had a good selection of flags.

Reason I chose this product:

It was exactly what I needed.

Service
Quality

Date of experience: June 19, 2023

Thumbnail of user catherinec1140
Kentucky
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

The flags arrived promptly and in good condition. They survived the terrible winds last week in good condition.

Date of experience: March 8, 2023

Thumbnail of user carolj1323
New York
2 reviews
0 helpful votes
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October 23rd, 2022
Verified purchase

Very happy with the product and the service. The product was as described, It arrived in a timely way as promised.

Reason I chose this business:

The product was what I was looking for and the price seemed fair compared to other sites.

Reason I chose this product:

I chose this product to honor my husband who was a veteran.

Quality

Date of experience: September 23, 2022

Thumbnail of user nedb64
North Carolina
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Purchase and delivery went smoothly. No Problems, no questions and the flag looks beautiful on the flag pole.

Date of experience: January 20, 2023

Thumbnail of user brianc3318
New York
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Quick and easy with great selection of products available. Online ordering was quick and easy and product was promptly shipped

Quality

Date of experience: January 23, 2023

Thumbnail of user susanl3250
Wisconsin
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

The site was easy to navigate, the price was right, the selection was great, and the service was 5 Star. Thank you.

Reason I chose this business:

You had what I was looking for.

Reason I chose this product:

The price was within my range of affordability, the product was available, the service and ease of shopping was No. 1.

Quality

Date of experience: June 27, 2023

Thumbnail of user ronaldr1385
Pennsylvania
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Purchased an Irish flag for my wife. Excellent quality, price and shipping was prompt. I highly recommend!

Date of experience: December 14, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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