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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,018
Neutral
54
Negative
56
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47,545 reviews

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One of the oldest flag retailers online.
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Reviews (7,655)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user michaelu732
Michigan
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

This was an excellent etransaction in all respects. I would do business with this entity again in the proverbial heartbeat.

Reason I chose this business:

Previous excellent experiences with U.S. Flag Store.

Reason I chose this product:

The existing flags needed replacement.

Quality

Date of experience: July 20, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Michael!

Thumbnail of user johnp6778
North Carolina
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Not sure why the TOUGH23 code didn't work on my order. Satisfied with the quality of the flag. Good material.

Quality

Date of experience: July 31, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review John. Please contact our customer service team at 877-732-2458 for assistance with the codes.

Thumbnail of user charlesg1558
Tennessee
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

Packaging good with assembly ease with minor problem of coming appart prior to standing up. Good quality for the money.

Date of experience: December 29, 2022

Thumbnail of user israela57
Texas
2 reviews
0 helpful votes
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June 8th, 2023
Verified purchase

The flag arrived sooner then I expected. And what can you say against our flag? I fly it with honors.

Date of experience: May 9, 2023

Thumbnail of user lelandl44
Alabama
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Great service. I replace 6sets of flags monthly at my own expense. US flag, Alabama state flag and pow/Mia flag

Reason I chose this business:

Great products and good service.

Quality

Date of experience: October 4, 2022

Thumbnail of user jayb1395
Wisconsin
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Very good both online during the purchase and atfer recieving the product. Very pleased not hesitate to shop United States Flag Store agin

Date of experience: June 21, 2023

Thumbnail of user carters47
California
2 reviews
0 helpful votes
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April 29th, 2023
Verified purchase

I was happy til I got them. Thanks I really wanted the 4x6 or 3x5 size but in feet not inches. No biggie

Date of experience: March 30, 2023

Thumbnail of user daleh540
Texas
3 reviews
0 helpful votes
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June 10th, 2023
Verified purchase

Easy website to maneuver. Only thing I had an issue with, was I couldn't track my order and didn't know where it was.

Quality

Date of experience: May 11, 2023

Thumbnail of user vickim677
Texas
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

I appreciate that they are made in the USA! The flags arrived in plenty of time for Independence Day

Date of experience: July 5, 2023

Thumbnail of user andyw406
North Carolina
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Just wish prices weren't so high. I do 40 cemeteries to honour our veterans and with the high prices I might have to back off from doing it.

Quality

Date of experience: April 24, 2023

Thumbnail of user davidg3119
Florida
1 review
0 helpful votes
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June 6th, 2024
Verified purchase
• Updated review

Good flag pole and flag, reasonable price, delivered quickly.

Date of experience: May 27, 2024

Good experience, good flag
January 23rd, 2024
Verified site experience
• Previous review

Date of experience: January 16, 2024

Easy site to navigate
January 27th, 2021
Verified site experience
• Previous review

Date of experience: December 28, 2020

Thumbnail of user beatah7
Wisconsin
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Very beautifully made US FLAG. I bought it for my husband to i corporate it with this car collection in his garage.

Date of experience: December 21, 2022

Thumbnail of user heatherc1603
Pennsylvania
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

We will proudly be placing them this Memorial Day for Veterans in our cemeteries with the help of some local Veterans.

Reason I chose this business:

Made in the USA and seemed reasonably priced

Quality

Date of experience: May 16, 2023

Thumbnail of user louisr355
Maryland
1 review
1 helpful vote
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February 15th, 2023
Verified purchase
• Updated review

I cannot understand why my flags were sent to a state that I have never been to before they were sent from UPS then to USPO for delivery I do not recommend this company

all I received were excuses for the reasons that I have listed

Reason I chose this business:

I thought that they were different than where I bought my flags before

Reason I chose this product:

My flags fly 24/7 & I wanted to replace the one that had flown for the past year because it began to shred

Service
Quality

Date of experience: January 16, 2023

Not quite clear for seniors
January 25th, 2023
Verified site experience
• Previous review

Date of experience: December 26, 2022

Thumbnail of user heatherm2025
Pennsylvania
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I had to return and reorder a different size and i couldn't have been happier with customer service and efficiency. Quality is great too.

Service
Quality

Date of experience: December 2, 2022

Thumbnail of user coastief
Pennsylvania
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

When I called about the bases, I was made to feel.foolish and that I wadted my time and money. It will not happen again

Awful!!!

Reason I chose this business:

Popped up on internet.

Reason I chose this product:

I needed/wanted them

Service
Quality

Date of experience: May 31, 2023

Thumbnail of user richardi646
Florida
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

The flags are about $2 each (4x6"), but the quality is pretty good. The plastic sticks are flimsy, but they look nice if you don't touch them.

Quality

Date of experience: January 2, 2024

Thumbnail of user kennethd1026
Tennessee
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Easy order process. Worked like clock work and shipping was quick would order again.

Date of experience: May 20, 2024

Thumbnail of user josephs4227
Louisiana
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Great people to deal with and would use again since I am a veteran

Reason I chose this business:

Advertise on tv

Date of experience: May 27, 2024

Thumbnail of user joelm836
Florida
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Good products available at reasonable prices. I will purchase again from this store!

Date of experience: May 27, 2024

Thumbnail of user alc104
New Mexico
1 review
0 helpful votes
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August 15th, 2018

Placed two orders both for economy shipping, but was charged USPS priority on one of them for a extra $6.

Date of experience: August 15, 2018

Thumbnail of user dellam84
Nevada
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Smooth and quick transaction! Flag is sturdy and well made...just as described.

Date of experience: May 24, 2024

Thumbnail of user elizabetht1632
California
2 reviews
0 helpful votes
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March 15th, 2023
Verified purchase

This is 2nd flag this year - hope it lasts longer than the last one which was shredded with the wind. New flag is heavier and hopefully stronger

Date of experience: February 13, 2023

Thumbnail of user davidf4099
Maryland
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Fast services.these people are hard working Americans I'll give them my hard earn dollars for my American flag
HelllYeahh...

Quality

Date of experience: April 10, 2023

Thumbnail of user ralphj389
Ohio
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

It was quick and easy and delivered like was told and it's flying on my pole outside.

Date of experience: May 25, 2024

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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