Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
1,995
Neutral
54
Negative
54
View ratings trends

Instant Feedback

47,474 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,625)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (196) quality flag (229) web site (64)
Thumbnail of user caroll2312
New York
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Even though the Navy veteran flag holder was out of stock when I ordered it arrived within 2 weeks. Very pleased with the quality of the piece.

Requested timeline for flag holder to arrive.

Reason I chose this business:

Best prices, best customer service.

Service

Date of experience: August 5, 2024

Thumbnail of user pault2315
Georgia
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

Have ordered from your business several times and always pleased with the quality and price.

Date of experience: September 28, 2024

Thumbnail of user melindaa215
Texas
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

My older flags needed a refresh. Ordered two flags and love the way they look in front of our new store front, Melinda

Reason I chose this business:

Quality and quick shipmen

Date of experience: August 3, 2024

Thumbnail of user jillr684
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

I was very pleased with my experience with United States Flag Store. I was looking for a flag holder for my husbands grave site. This is the only place that had an Army National Guard flag holder.

Reason I chose this business:

Looking through the internet and this was the only place I could find the Army National Guard flag holder.

Date of experience: July 19, 2024

Thumbnail of user bernardg243
California
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

They provide a pretty good product for the money, and in a timely manner.

Date of experience: September 29, 2024

Thumbnail of user hollisf18
Maine
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

I received notification that they were short the full amount of my order. I was offered the lesser amount or a refund if I chose. I accepted the lesser amount, but they called the manufacturer and had the remaining units drop shipped directly to me so I got my full order. Great customer service!
Thank you!

Date of experience: June 10, 2024

Thumbnail of user marym8272
Texas
1 review
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

Order process from website was clear/easy follow and order arrived within estimated date. Pleased with product and recommend this site/business.

Reason I chose this business:

Offered quality product along with durability of flag.

Date of experience: September 8, 2024

Thumbnail of user brucel407
Massachusetts
3 reviews
1 helpful vote
  • Send Message
July 10th, 2024
Verified purchase

We wanted a product that was made in the USA, not China. This was more expensive than the Chinese stuff, but well worth it. At least I can trust the products and their contents.

Reason I chose this business:

Made in USA

Date of experience: June 30, 2024

Thumbnail of user pattip248
South Dakota
2 reviews
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

I have done business with this company for many years and have never had anything but a perfect experience each time. Quality products, quality service and expected excellence continue to encourage me to return.

Reason I chose this business:

Past experience that was superb.

Date of experience: May 26, 2024

Thumbnail of user jeanw945
Illinois
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I had been looking for small military and U.S. flags to take to the cemetery. The florist I usually bought them from closed, so I was happy to find the United States Flag Store online. I was able to buy several of the exact flags I had been looking for at a VERY reasonable price. The flags were delivered promptly, also. This will be my go-to store for these items.

Reason I chose this business:

They advertised the exact items I had been searching for.

Date of experience: June 4, 2024

Thumbnail of user kerwinc6
California
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

The flag was delivered in a secured package followed by a reminder email.

Date of experience: September 29, 2024

Thumbnail of user hytrolc
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

Very quick response to my needs and very professional staffing.

Reason I chose this business:

All the reviews were great and excellent customer service

Date of experience: September 30, 2024

Thumbnail of user kathyd1136
New York
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Flag was of excellent quality. Company continued to communicate frequently with updates. I had no negative experiences. I would buy from them again.

Reason I chose this business:

Made in USA, as an American flag should be.

Date of experience: July 26, 2024

Thumbnail of user josephw2324
Pennsylvania
3 reviews
1 helpful vote
  • Send Message
October 10th, 2024
Verified purchase

Easy website, easy ordering, great delivery, great product

Date of experience: September 30, 2024

Thumbnail of user rexm177
Arizona
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

Prompt service, good products, no problems at all. Would buy from again

Reason I chose this business:

Wanted someone different than previous flag to see how their products would hold up

Date of experience: September 30, 2024

Thumbnail of user sarag994
California
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

No issues. Shipped fast. Exactly what I ordered and needed!

Date of experience: September 30, 2024

Thumbnail of user dand1682
Tennessee
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

We ordered several things and everything was just as it was represented online. Very pleased.

Date of experience: September 26, 2024

Thumbnail of user teria116
Puerto Rico
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Pleased with the quality of the flag.
It met the criteria of appearance including color and stitching.

Reason I chose this business:

Saw it online

Date of experience: September 9, 2024

Thumbnail of user scottj1722
California
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I have ordered man flags from the flag store and have never been disappointed. Receive in a quick manner and correct.

Reason I chose this business:

Returning customer

Date of experience: September 5, 2024

Thumbnail of user duaned225
Colorado
1 review
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

Expected a better made flag
You really need to make them better. One side looks good the other side clearly looks like the back side. Noticeably different.

Date of experience: July 14, 2024

Thumbnail of user doreenb250
Iowa
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Flags are very nice and look great in our auditorium. Would like to see a cloth Iowa flag vs the nylon only version

Reason I chose this business:

District vendor

Date of experience: September 9, 2024

Thumbnail of user billl1185
Illinois
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Ordered a 25 ft sectional flagpole and some accessories. Everything was received in good condition. Flagpole seems to be of good quality.

Date of experience: August 2, 2024

Thumbnail of user arturog144
Arizona
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

They offer good quality material and a large selection of flags and accessories at good prices, they are a very helpful and provide a friendly experience and efficiency.
Overall a great company to order from.

Reason I chose this business:

Because it is a very reliable and friendly business

Date of experience: June 8, 2024

Thumbnail of user steveh3602
Maryland
2 reviews
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

The flagpole is fantastic! Easy to use, once you figure out the screw that goes in the top section. I had to trim it to fit.

I didn't receive my solar light for the top of the pole, and I found out it wasn't just in a separate order, it was on backorder! I received the light about two weeks later.

Reason I chose this business:

US products ALWAYS catch my eye. I've wanted a real flagpole for a few years now.

Service

Date of experience: September 7, 2024

Thumbnail of user danc1930
Michigan
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

You are my go to replacement flag when my flag needs replacing

Date of experience: September 29, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?