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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,996
Neutral
54
Negative
54
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47,476 reviews

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One of the oldest flag retailers online.
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Reviews (7,628)

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Reviews that mention popular keywords

flag store (381) quality product (196) quality flag (229) web site (64)
Thumbnail of user candym33
Texas
1 review
0 helpful votes
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September 11th, 2018

It's a gift. I wish I'd bought one for myself. The durability is super. We fly our flags 24/7 and although this hasn't been used it, the construction and material I eel will hold up compared to the ones we've been flying.

Date of experience: September 11, 2018

Thumbnail of user sandral2338
New Hampshire
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

The items arrived a head of time which was great. Shopping online was easy. Quality products for the price. I purchased them for the camper, I will be happy when winter is over so they can be displayed outside. I like showing folks that I am proud to be American.

Reason I chose this business:

Unbeatable prices.

Date of experience: March 16, 2024

Thumbnail of user roberta487
Virginia
2 reviews
1 helpful vote
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October 6th, 2017

Life on the Chesapeake Bay is hard on flags; Wind, Rain, Salty air destroys the flags fabric, very quickly. Purchased both banner (slides over a pole) and standard grommet flags. Order arrived in less than 7 days and it absolutely perfect. New flags are already flying.

Date of experience: October 6, 2017

Thumbnail of user geneg246
New Mexico
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I ordered the Gold ball topper. The post goes from 1/2" to 3/4". 3/4 is too large to go thru a night lighter.
I am obligated to pay shipping of 12.00 on a 20.00 product.

Hand grinder and file have worked wonders..

Date of experience: September 29, 2023

Thumbnail of user michaela4516
California
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

This is the second flag we have ordered. The previous flag, same one, did not hold up very well. We did leave it outside year round, so it kind of fell apart. A more long lasting and hardy material would be appreciated.

Date of experience: January 4, 2023

Thumbnail of user barbaras540
New Jersey
3 reviews
0 helpful votes
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January 7th, 2023
Verified purchase

It took almost 2 weeks for the flags to get here. By then the Thanksgiving flags were useless so they went away for next year. The Christmas one is out now. And i gave the other Christmas flag to my grand daughter. There was a 10% off offer, but kept saying invalid. After some back and forth, it was credited to my account. But the flags are very nice. Just a delivery on time problem.

Date of experience: December 8, 2022

Thumbnail of user jeffb3008
Utah
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Love this country and our flag! I fly it with pride and si much respect for those that cane before us and have given their lives for the Freedoms we enjoy

Date of experience: June 3, 2024

Thumbnail of user user10034
Georgia
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

--------------------------------------------------------------------

Reason I chose this business:

-----------------------------------------

Date of experience: November 29, 2024

Thumbnail of user kimberlyf365
New Jersey
1 review
1 helpful vote
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July 18th, 2020
Verified purchase
• Updated review

I am pleased so far. I found your site & ordered the flag very quickly. I will be thrilled if it gets here by the expedited shipping date that I paid extra for.
UPDATE: I did receive the flag a day later than I had hoped and paid for but in all fairness it did say "estimated delivery" when I placed the order. Fortunately the flag is just perfect. It's a high quality, beautifully made product. I would definitely order from here again if I ever need another flag.

Reason I chose this business:

Because they were recommended when I was looking for sites and they could get me the flag in time.

Reason I chose this product:

The flag was needed for my husband's viewing/funeral service which is why I needed it quickly.

Value
Shipping
Quality

Date of experience: June 18, 2020

I am pleased so far
July 8th, 2020
Verified site experience
• Previous review

I am pleased so far. I found your site & ordered the flag very quickly. I will be thrilled if it gets here by the expedited shipping date that I paid extra for.

Date of experience: June 8, 2020

Thumbnail of user adrienneu6
Kansas
1 review
0 helpful votes
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October 1st, 2020
Verified purchase
• Updated review

Was looking for a Wichita city flag. Your company had exactly what I wanted/needed and it came much faster than I anticipated. The quality is VERY nice. I also got 6 extra flag clamps at a nice price and I will order more items in the future. Thanks for having such a great site: easy to use and great customer service.
Stay safe and healthy! -Adrienne Ulrich

Reason I chose this business:

I have ordered from you in the past and really liked the quality of the merch.

Reason I chose this product:

We recently installed a flag pole in our front yard. We are toward the end of our cul-de-sac and we have had several neighbors comment on how much they like the new addition to the yard. One neighbor said he thought it "classed up" the neighborhood. Our city has its own flag and we wanted to show our support and display it along with the American flag.

Value
Shipping
Quality

Date of experience: September 1, 2020

Site is easy to use and has everything I was looking...
September 30th, 2020
Verified site experience
• Previous review

Site is easy to use and has everything I was looking for- Thanks!

Date of experience: August 22, 2020

Thumbnail of user pamelas2819
Virginia
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

I've flown many American flags over the years, some lasting better than others. The ones I bought from you are beautiful, colors are bright and stitching is perfect, but the bottom line is it's made in America!

Date of experience: October 14, 2023

Thumbnail of user lauriel506
Tennessee
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Had an item back ordered. I called customer service and they were quick to send out the other items ahead of the entire order. I'm a repeat customer, and very pleased with this company and their products.

Excellent customer relations!

Reason I chose this business:

I choose the store because I’ve had excellent experiences with them.

Reason I chose this product:

I choose the US flag store products because they have what I need. The selection is good, prices are good, and the process is easy.

Service
Quality

Date of experience: September 8, 2023

Thumbnail of user vickih812
Arizona
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Great quality flags at great prices. I'm a return customer and will continue to get all my flags here.

Date of experience: August 21, 2024

Thumbnail of user dough607
Wisconsin
1 review
0 helpful votes
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August 1st, 2023
Verified purchase
• Updated review

I likely would have ordered two Marine markers if you had offered some sort of "discount" for ordering multiple items. My son is an Army Veteran and I might have ordered a third marker (U.S. Army) in honor of him~ so his wife might display it proudly among their home's landscaping.

The quality of your photograph is good but I'm of the opinion that a "closeup" would better allow your customers to see the excellent quality of the castings' details and the colors, too!

I DO NOT like the "visual puzzle" sort of "verification that I'm not a robot. Sometimes the photos are such crappy quality that details cannot be clearly discerned.

Reason I chose this business:

Excellent quality of materials and a "price point" that I thought was fair and reasonable.

Important to me: your flag holder is Made In the U.S.A.
I'm proud of my country, served it willingly in Vietnam, and I abhor the dangerous "woke" insults to our Constitution and national unity.

Reason I chose this product:

Same as the last answer.

Quality

Date of experience: August 1, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Doug!

I likely would have ordered two Marine markers if you...
August 12th, 2023
Verified site experience
• Previous review

I likely would have ordered two Marine markers if you had offered some sort of "discount" for ordering multiple items. My son is an Army Veteran and I might have ordered a third marker (U.S. Army) in honor of him~ so his wife might display it proudly among their home's landscaping.

I DO NOT like the "visual puzzle" sort of "verification that I'm not a robot. Sometimes the photos are such crappy quality that details cannot be clearly discerned.

Date of experience: July 13, 2023

Thumbnail of user patricial2618
New York
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

I ordered these and they arrived within a couple of days. I like the hard cardboard box for shipping to protect the small flags. It's a minor but important thing I appreciate so that they don't get inadvertently bent, crushed or broken during shipping. =)

Reason I chose this business:

I’ve always found their prices reasonable and they have always had the items I needed.
I also like that they send out emails every now and then with information for how to properly fly a flag. =)

Reason I chose this product:

Medical interpreters are diversity and we like to celebrate all our different cultures from the Caribbean, Central and South America. Our flags are a durable way to do just that. =)

Quality

Date of experience: November 25, 2023

Thumbnail of user wendys1365
New Jersey
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

The item was actually available, unlike at other places, and their customer service was professional. I also enjoyed that my item was delivered within an expeditious timeframe without having to expedite it.

The customer service representative was able to assist and answer question.

Reason I chose this business:

The item was available through this merchant.

Reason I chose this product:

I need it for a parade.

Service
Quality

Date of experience: August 8, 2023

Thumbnail of user tima232
Arizona
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered a a gift to someone else. The flag came to them in a timely manner, and the quality of the flag was good. But this follow is disappointing.
You send and email to the buyer but you use the name of the ship to person in the greeting? That makes no sense and say to me your have an automated system that is not set up properly and the company does the follow up a an after thought. Very disappointing.

Reason I chose this business:

Seemed like a good company

Date of experience: April 25, 2024

Thumbnail of user robertr5883
Maryland
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Finding the flags on the Web site was easy enough but, I wish I wouldn't of been successful doing so.

Reason I chose this business:

I was a returning customer as I had purchased an American flag a few years back. I returned because of price & convenience but, I wish I had not done so.

Date of experience: August 1, 2024

Thumbnail of user brandib395
West Virginia
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

The website was easy to use and shipped quickly. The flag was great quality.

Reason I chose this business:

Easy to navigate website and quality products

Date of experience: September 15, 2024

Thumbnail of user jaccis1
Texas
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

The pole was a perfect fit for an existing concrete base. I appreciated the care and attention to detail in packaging the flagpole prior to shipment (bubble wrap, double boxing). The exterior box showed signs of multiple handling, but the interior parts and components arrived intact and without a scratch or dent.

Reason I chose this business:

Available sizes ((width and height)

Reason I chose this product:

It fit my present needs to replace a storm battered flagpole.

Quality

Date of experience: June 14, 2023

Thumbnail of user susanm1014
Illinois
2 reviews
0 helpful votes
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July 19th, 2023
Verified purchase

Although I received my order on time, 15 flags were not stapled properly and therefore, not usable. Two others arrived with broken wooden dowels which made those unusable as well. I wrote to the address that confirmed my order, but have not received any response.

Date of experience: June 19, 2023

Thumbnail of user alanc1150
Wisconsin
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

Overall, I am satisfied. I ordered about 22 flags. They look great! Though they are all 18" by 12" about half have about a 1/2" extra amount of material on the stick side as well as better made (perhaps a little thicker material). It is for my classroom and doesn't look awful.
One other thing, I received a Panama flag instead of Paraguay.

Date of experience: December 14, 2023

Thumbnail of user paulm479
New Jersey
1 review
0 helpful votes
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December 11th, 2019
Verified purchase
• Updated review

My shopping experience so far has been easy. Trying Super Tough for the first time. The last flag I purchased was a Valley Forge. I put it up on Memorial Day this year. Very disappointed as I already have to replace it. Faded out and it was a top of the line outdoor flag.
Hopefully this one will hold up. Next will be a new pole.

Value
Shipping
Quality

Date of experience: December 8, 2019

My shopping experience so far has been easy
December 1st, 2019
Verified site experience
• Previous review

My shopping experience so far has been easy. Trying Super Tough for the first time. The last flag I purchased was a Valley Forge. I put it up on Memorial Day this year. Very disappointed as I already have to replace it. Faded out and it was a top of the line outdoor flag.
Hopefully this one will hold up. Next will be a new pole.

Date of experience: November 28, 2019

Thumbnail of user richardw486
Ohio
1 review
0 helpful votes
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June 5th, 2018

Needed my flag for a parade and they got it to me in plenty of time, even though I ordered less than a week before. Thanks for your speedy service. Parade was excellent with the Ohio State flag out in front.

Date of experience: June 5, 2018

Thumbnail of user connier603
Washington
1 review
0 helpful votes
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August 24th, 2024
Verified purchase
• Updated review

Easy to order. Very easy to order. I got what the flag very fast.

Reason I chose this business:

My husbands was up all worn out

Date of experience: August 14, 2024

Easy to order
July 9th, 2024
Verified site experience
• Previous review

Date of experience: June 29, 2024

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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