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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,996
Neutral
54
Negative
54
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47,481 reviews

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Reviews (7,628)

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user ronaldg353
Pennsylvania
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase
• Updated review

Easy to order and delivery is fast! The quality of the flag is great!

Reason I chose this business:

We have used it in the past and have always been satisfied with the product and service!

Date of experience: August 12, 2024

Always satisfied with product and service
April 9th, 2022
Verified site experience
• Previous review

Date of experience: March 10, 2022

Hopefully my order will go throughas good as my shopping...
April 12th, 2021
Verified site experience
• Previous review

Hopefully my order will go throughas good as my shopping experience

Date of experience: March 13, 2021

Thumbnail of user leor58
North Dakota
1 review
0 helpful votes
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May 10th, 2018

Ordered 4 flag poles to use on special occasions ( memorial, veterans and flag day etc)
At our two cemeteries in town. The shipping was fast and they were well packed. The flag poles are very good quality and just what we wanted.

Date of experience: May 10, 2018

Thumbnail of user katherinek169
Ohio
1 review
0 helpful votes
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June 23rd, 2020
Verified purchase
• Updated review

Could not find one of these anywhere, found one less costly but not made the same.
This would of been perfect, if it was a little less $$. Havent fixed the flag pole yet but will write another review when I do.

Reason I chose this business:

Only place I could find exact thing, size included.

Value
Shipping
Quality

Date of experience: May 24, 2020

Pretty good
June 12th, 2020
Verified site experience
• Previous review

Date of experience: May 13, 2020

Thumbnail of user josephm3885
Utah
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Was happy to make a purchase for my father's flag who proudly served in the United States Navy. He passed Thanksgiving off 2022. I was hoping to purchase a Navy service medallion also but it has been out of stock for months.

Date of experience: April 18, 2023

Thumbnail of user barbarah490
Kentucky
1 review
0 helpful votes
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February 4th, 2019

We received our beautiful American flag two days ago and already have it up on our flag pole where it stands proudly waving to the world. Your flags are the most beautifully made and last longer than any other flags. Thank you!

Date of experience: February 4, 2019

Thumbnail of user angelap1700
Oklahoma
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

The order experience was easy enough and the assembly was pretty easy. We were just unable to get the lower joints inserted into each other "level", so our flag poles leans some from the first joint up. The ground piece is level.

Reason I chose this business:

Had the pole we wanted

Reason I chose this product:

Size and color

Quality

Date of experience: June 28, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Angela. If you need some assistance with this order give our customer service team at 877-732-2458.

Thumbnail of user annec1146
Virginia
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Ordered marker for my father's grave and very happy with the marker, the flags, and the service.

Date of experience: August 12, 2024

Thumbnail of user ronaldw77
Minnesota
1 review
0 helpful votes
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September 23rd, 2017

Only problem I have with the order is that all three gold ball ornaments that go on top of the three flagpoles were damaged. The thin aluminum was easily crushed by the weight of the flagpoles during shipping. More padding or a separate compartment for them should be part of preparing the flagpoles for shipment. I will be contacting customer service to request replacements.

Date of experience: September 23, 2017

Thumbnail of user foxmeadowe
Florida
1 review
0 helpful votes
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August 27th, 2024
Verified purchase
• Updated review

We maintain more than 300 flags throughout our community and our neighborhood loves the product. It's well made and durable.

Respectful and very helpful.!

Reason I chose this business:

Product and ability to control costs.

Service

Date of experience: August 17, 2024

America the beautiful
July 14th, 2023
Verified purchase
• Previous review

Thanks. The flags will certainly spruce up the neighborhood!

Date of experience: July 13, 2023

Thumbnail of user kathyb1890
North Carolina
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

It was so easy to order, and shipping was very quick. Had the wrong date on the plaque but they immediately took care of it. If I ever needed anything. This would be the place. My husband would have been proud of what I received. The flag case and plaque were awesome. Thank you.

My plaque came with the wrong birthdate, but they immediately sent the right one.

Reason I chose this business:

Good reviews

Reason I chose this product:

My husband passed and he had served in the Army, so I needed a flag case.

Service
Quality

Date of experience: September 6, 2023

Thumbnail of user mikew2830
Iowa
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Order was quick and very easy! Quality was second to none and is still looking GREAT! Thanks you all@!

Date of experience: August 18, 2024

Thumbnail of user georgej904
North Carolina
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

I am a longtime customer who has ordered a lot of cemetery flags from you. This is the very first time I gave felt the quality of them was lower. They are usually top notch. This time they were ok. We had several that broke or a staple gave way on the flag. Never had problems on past years.

Reason I chose this business:

Long time regular.

Reason I chose this product:

I use them each year for cemetery placement.

Quality

Date of experience: May 31, 2023

Thumbnail of user avac125
Virginia
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Fast delivery and great flags for the price, thank you!:-)

Date of experience: August 12, 2024

Thumbnail of user thereasah1
Alabama
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

My order was short. I notified customer service and they quickly took care of the issue.

My order was short. I notified customer service and they quickly took care of the issue.

Reason I chose this business:

Reputation is good

Service

Date of experience: August 12, 2024

Thumbnail of user ashleyh1537
Kentucky
1 review
0 helpful votes
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August 29th, 2024
Verified purchase
• Updated review

We continue to order as the shippingh is quick, price is fair and the flags hold up because they are great quality

Date of experience: August 19, 2024

Always A pleasure
July 1st, 2023
Verified site experience
• Previous review

Date of experience: June 1, 2023

Thumbnail of user jamesh7247
Pennsylvania
5 reviews
0 helpful votes
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September 23rd, 2024
Verified purchase

Good experience. Shipping was fast and decent prices. Would purchase again

Reason I chose this business:

Price and selection were the main factors. Would purchase again

Date of experience: September 13, 2024

Thumbnail of user guyp212
Maryland
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Great flag! Would buy again. Arrived promptly. No customer service required.

Reason I chose this business:

Quality materials.

Date of experience: September 13, 2024

Thumbnail of user cindym311
Rhode Island
1 review
0 helpful votes
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August 22nd, 2018

Fast service... Excellent quality... The engraved plaque attachment was right... PERFECTION! I am so glad I chose this company for my flag case... now I can display my Dad's burial flag while also preserving it in a case.

Date of experience: August 22, 2018

Thumbnail of user michaels10715
Michigan
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

We had a couple of really beat up flags in front of our clubhouse. It's amazing that such a little thing can make such a big difference. God bless your company for using American material and American labor.

Reason I chose this business:

Your website was very well put together. The fact that your material and labor was American really made a difference.

Reason I chose this product:

It was what we needed at the time.

Quality

Date of experience: March 31, 2023

Thumbnail of user johnnys605
Illinois
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Well so far so good. I fly a flag outside 365. Have to replace them about every 6 months. I'll have a better ideal come the 6 month mark to which I would gladly re-evaluate. The look and apparent craftsmanship is better than any I've previously got so we will see.

Date of experience: March 16, 2023

Thumbnail of user gregorys162
Nevada
1 review
3 helpful votes
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June 22nd, 2018

Ive ordered flags and parts for many years. Great pricing for the product. The order was easily made on line. The packaging protected the items inside. The order took only a few days to arrive. The flags USA, POW and ARMY fly easy in a light breeze and look great. As usual, some care and maintenance needs to be followed especially in Nevada weather (ie., sun and wind)

Date of experience: June 22, 2018

Thumbnail of user jeanninet30
Georgia
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

I belong to a few groups of patriotic people. These groups are dedicated to American history. My orders are always handled perfectly and arrive quickly. I bought Ohio state flags once to posted at Ohio monuments in Gettysburg. Everyone asked where I got them. I can find everything I want here.

Reason I chose this business:

It’s a pleasure to deal with you. Great website and quality goods.

Reason I chose this product:

Going to Gettysburg soon. There are a few Michigan monuments that I always place flags.

Quality

Date of experience: March 3, 2023

Thumbnail of user johnd3923
California
1 review
0 helpful votes
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August 30th, 2020
Verified purchase
• Updated review

Experience fine- have purchased flags here before. Very satisfied. On this order, delivery seemed to take a long time. A follow up email alerted me to the slow delivery so I was not upset. I was in no rush for the items. No harm-no foul!

Reason I chose this business:

Used them before

Reason I chose this product:

Obvious reasons- did not have those specific flags and needed same for a project.

Value
Shipping
Quality

Date of experience: July 31, 2020

Experience fine
August 18th, 2020
Verified site experience
• Previous review

Experience fine- have purchased flags here before. Very satisfied.

Date of experience: July 19, 2020

Thumbnail of user lisaw3241
Utah
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Great site & prices, totally happy with the quality of the flags. My only caveat (hence the four stars) is that about four of the small flags I ordered were shipped folded and smashed. The rest of them (20-something) were shipped nicely packed and flat or rolled, but I'm still working on smoothing out the ones that came folded strangely. Overall I would definitely purchase from them again!

Date of experience: June 15, 2023

Thumbnail of user amyj1532
Wisconsin
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Ordering was straightforward and easy. Product was received quickly, and the gentleman who takes care of putting our flags up commented that it was a really nice looking and great quality flag. Thank you!

Date of experience: August 8, 2023

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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