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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,631 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    474
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,998
Neutral
54
Negative
54
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47,491 reviews

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One of the oldest flag retailers online.
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Reviews (7,631)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user firstbaptistchurchh
Kentucky
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

The flags were easy to order and we received items fast and efficiently!

Date of experience: August 6, 2024

Thumbnail of user brendaf1249
California
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

The Flag is fantastic! I have been trying to get a well made flag for several years. And no matter their claims, they were all the same. This is the quality I was looking for.
Thank You!
A Proud American

Date of experience: June 22, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you Brenda for your very kind words and your patriotism!

Thumbnail of user efrossinik
New York
1 review
1 helpful vote
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December 29th, 2023
Verified purchase

I have had many Greek flags under my American flag for decades. My American flag is always well made in sewen strips of tough cloth BUT all the Greek flags, even though they cost more yet, are made from a flimsy thin piece of stamped cloth! Just how much do I have to pay to get a good quality tough long lasting Greek flag? I have also asked this company not to text me but... No more flags from your company!

Date of experience: December 22, 2023

Thumbnail of user rickyu22
Missouri
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Delivery time was poor. I won't repeat business with companies who cannot choose a shipper who can get me products I order in a timely maner.

Could not get me product in timely manner. They need to change shipper.

Reason I chose this business:

Thought it was a reputable company until this order.

Service

Date of experience: July 14, 2024

Thumbnail of user jackm1625
Georgia
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

The flag holder was slow in coming (it sat in the Chattanooga, TN Post Office for over 1 week before being delivered to me (10 miles away).
Communication with the company was poor. No response to my non-delivery.

no reponse

Service
Quality

Date of experience: July 5, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Jack. We apologize that your order took a long time. With our Best Rate Economy shipping your order can take approx 3-5 business days to ship out and 3-10 days in transit. Once the product leaves our warehouse we do not have control over the delivery companies timeline. Our customer service team is available M-F 8-5EST at 877-732-2458.

Thumbnail of user stevee842
Massachusetts
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

The stands I ordered for our set of Scottish and American flags were just what we needed. All the colors stood proud at our annual Burns Supper on January 21st. Thanks for the prompt delivery too. Steve Ewing, Scottish Society of Martha's Vineyard

Reason I chose this product:

Lost the old ones

Quality

Date of experience: January 27, 2023

Thumbnail of user constancea98
Wisconsin
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase
• Updated review

My grandson really enjoys and learns from the flags he receives from US Flag Store. He has even taken them to his first grade class. The flags have instilled a further study into the country they represent. Thx.

Reason I chose this business:

Great price, quality, and prompt shipping.

Reason I chose this product:

For cheering World Soccer Cup and for learning purposes.

Quality

Date of experience: January 5, 2023

The payment section is somewhat confusing
January 14th, 2023
Verified site experience
• Previous review

Date of experience: December 15, 2022

Was difficult to determine if the order went through
January 12th, 2023
Verified site experience
• Previous review

Was difficult to determine if the order went through. I put my Visa in 4x. Hope I only get billetes 1x for one order.

Date of experience: December 13, 2022

Thumbnail of user rogerl607
New York
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I have purchased over 40 small flags and several larger flags. I made a display in my bicycle store of the flags of the world to serve as a welcoming for the many international students that come here to attend or to work at the nearby University of Rochester. We

Quality

Date of experience: December 5, 2022

Thumbnail of user dianet1355
New Hampshire
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

I was searching for replacement for Canadian and German flags for an existing stand. They had the size I needed and at a reasonable price. Ordering was easy and and delivery was quick. I'm excited to have found this company and they will be my go-to for all things flag!

Date of experience: August 17, 2023

Thumbnail of user warrenw93
Arizona
4 reviews
0 helpful votes
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September 2nd, 2020
Verified purchase
• Updated review

The shipping on this order should have been free. I am replacing a defective wooden spinner flag pole from order #CS******* placed and/or received on 03/13/2020.

The Flag Store handles good, well made products.

Reason I chose this business:

I searched the internet for US flags.
Your 3' x 5' high strength polyester was exactly what I needed to replace a cheap nylon flag bought at Lowes years ago.

Reason I chose this product:

I had a cheap nylon flag for many years. I got tired of putting it up on holidays and taking it back down at night.
So I bought a LED flood light and started leaving it up 24-7. It only lasted for about four months.
The polyester flag should last for years. My first wooden, spinner pole broke one of its plastic parts.
Hopefully, this 7' spinner pole with a ball-barring joint will last a looong time and will keep our flag from tangling.

Value
Shipping
Quality

Date of experience: August 3, 2020

The shipping on this order should have been free
August 23rd, 2020
Verified site experience
• Previous review

The shipping on this order should have been free. I am replacing a defective wooden spinner flag pole from order #CS******* placed and/or received on 03/13/2020.

Date of experience: July 24, 2020

Thumbnail of user lindag3881
Pennsylvania
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Flag case is what appeared in photos. It was shipped in sturdy cardboard for protection.

Reason I chose this business:

Good price for the quality of the flag case

Date of experience: August 3, 2024

Thumbnail of user nealw102
Nebraska
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Definitely a quality flag, I purchase these for work (cemetery), this flag is the first one I actually get a year out before needing replacement, and after a year in Nebraska winds, it will just start to fray, extremely pleased so far!

Date of experience: May 7, 2023

Thumbnail of user d.f6
Georgia
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

The American Flags are made in the USA (as they should be), there seem to be other parts that come from China, but that is what it is. The price is reasonable, and the products are good quality. Very happy with the real metal toppers.

Quality

Date of experience: September 5, 2023

Thumbnail of user juliem2426
Washington
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Variety of flags sizes durability and this questionnaire is a little to many questions. I did a search online and found the flag store and thought i would try it. I purchase flags for our school and our weather has extremes in summer and winter..

Reason I chose this business:

I wanted to test to see what kind of flags hold up better in our weather and they had choices.

Quality

Date of experience: November 3, 2022

Thumbnail of user rustyn15
Colorado
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

I ordered the flag for my brother in law. His got ruined over time so he needed a replacement. The price over all was good. He is very pleased with flag.
Funny thing is he was most excited about the flag being shipped from Pennsylvania.

Reason I chose this business:

Price was a small part but selection was most important.

Reason I chose this product:

Rusty needed a replacement flag.

Quality

Date of experience: April 26, 2023

Thumbnail of user alfiet12
Kansas
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

I ordered the flag I wanted--especially excited that these flags were made in the USA, immediately received a response to my order. Within a week, my flag arrived and it looks many times stronger than the flags we've had in the past. Not only is the flag sturdy, the price was more than right for the quality of the flag.

Reason I chose this business:

I liked the fact that these flags were made in America. I think the last couple we've had turned out to be made in China. Besides being made in the USA, this one looks like it will last about 3 times longer than the last couple we've had.

Reason I chose this product:

Right size, right price and made in America. (That was a bonus. Originally I just searched by size. The price and origin were extras I didn't anticipate.)

Quality

Date of experience: August 31, 2023

Thumbnail of user deer267
New York
2 reviews
0 helpful votes
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May 30th, 2023
Verified purchase

We have a race car theme for part of our school show. We needed a start and finish flag at a fair price.
I'm happy with the quality of the flags received, they will stand up to handling by the kids, and were a fair price. I will use The United States Flag Store again if I have a need.

Reason I chose this business:

Value, product selection

Quality

Date of experience: April 30, 2023

Thumbnail of user danielm3920
California
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

No problems ordering and least expensive Flag Set I could find. Instructions for the flag stand would have been appreciated as to what to put inside of stand. I am going to put sand in it to give it some weight. Over all I am happy and satisfied with the whole process.

Quality

Date of experience: December 9, 2022

Thumbnail of user thomasr2280
Maryland
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

I can't be more pleased with the flagpole and flag I received from US Flag Store! Most sturdy flagpole and embroidered flag I've ever owned. I got rid of my real skinny flagpole and replaced with a 1.25" diameter pole. You will not go wrong!

Reason I chose this business:

Quality of product looked great on the website.

Reason I chose this product:

Durability and appearance! Plus, made in the US of A!

Quality

Date of experience: August 3, 2023

Thumbnail of user peggyr437
New Hampshire
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Site easy to use and had the product I wanted. Delivery prompt and my purchase arrived in good shape. No issues. Happy with my shopping experience.

Date of experience: June 28, 2024

Thumbnail of user teresaw275
North Carolina
1 review
0 helpful votes
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April 22nd, 2020
Verified purchase
• Updated review

Love the ease of finding what I need and the wide selection of options! I need 100 or more flags at a time for what I am using them for. I have ordered from here twice now and both times have been so pleased with the whole process and the product! Thank you guys!

Reason I chose this business:

Selection and price.

Reason I chose this product:

Needed small flags without the flag stick. Your website had exactly what I was looking for.

Value
Shipping
Quality

Date of experience: March 23, 2020

Love the ease of finding what I need and the wide selection...
April 11th, 2020
Verified site experience
• Previous review

Love the ease of finding what I need and the wide selection of options!

Date of experience: March 12, 2020

Thumbnail of user malcag1
District of Columbia
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

The order was easily placed, with receipt projected in a few days. But on the day I thought my order would arrive, I received a vague message that there was some problem. My order arrived the following week, but I didn't receive an updated message to explain the delay. So I am satisfied with the order, but feeling a bit puzzled by the incomplete communications.

If I need to order flags in the future, I would order again from the United States Flag Store.

Date of experience: September 12, 2022

Thumbnail of user corenee2
Wisconsin
1 review
1 helpful vote
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February 28th, 2023
Verified purchase
• Updated review

Easy to use, quality product and quick feed back to any questions. Only problem is that I didn't see measurements for the products I bought and when I went to put the flags in the triangular area, the flags were too big. I ended up removing the square for the document and the triangle for the flag and installing them that way. The case itself was extremely well built and I am still satisfied with my purchase.

Response to questions was quick and I was given options.

Reason I chose this business:

They had what I wanted.

Reason I chose this product:

Again, they were what I was looking for.

Service
Quality

Date of experience: January 29, 2023

Easy to use
February 10th, 2023
Verified site experience
• Previous review

Date of experience: January 11, 2023

Thumbnail of user lisad3166
Wisconsin
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

It was shipped quickly. American made! Great price as we will be giving them away. We are celebrating Revolutionary War monuments and heros for the next 3 years leading up to the 250th Anniversary of America. We will have 3 speakers, including one Zooming from Spain about Bernardo de Galvez. Thank you!

Reason I chose this business:

Made in America, it had what I wanted, and price

Reason I chose this product:

100 count for 4x6 flags without a point

Quality

Date of experience: July 25, 2023

Thumbnail of user jefferyr95
Oklahoma
3 reviews
0 helpful votes
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November 9th, 2022
Verified purchase

I don't know how, but the Thin Blue Line flag that I ordered... well, I managed to miss that it was not the same size as the other flag I ordered, and that it was a printed flag. Nothing wrong with that... just not what I typically order. Not looking to return it, but it's still in the box. We will probably give it to one of our LE customers.

Reason I chose this product:

We typically fly 2 flags here at the shop. The American Flag, and then one other. Last time it was a Gadsden Flag. We like the historical flags, but I did not see any on your website when I ordered these. As we hold the LE Community in high regard, I went with the Think Blue Line flag instead of a historical flag.

Quality

Date of experience: October 10, 2022

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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