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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    475
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

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Positive reviews (last 12 months): 94.8%
Positive
2,001
Neutral
54
Negative
55
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47,495 reviews

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One of the oldest flag retailers online.
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Reviews (7,635)

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user riannam8
New York
2 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase

I searched online for a new flag to replace the old one that had provided us with many beautiful years of service but had become too faded and frayed (now honorably looked after by local VFW). I wanted a flag made in the USA, found this outfit and decided to try it. The price was higher than for "US Flags" made in China or elsewhere outside US but what was most important to me was both US-made and high quality. The new flag came... it's very high quality -- gorgeous deep colors and excellent construction. Looks gorgeous out on the flagpole.

Date of experience: September 30, 2023

Thumbnail of user michaelr6614
New Jersey
1 review
0 helpful votes
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January 8th, 2024
Verified purchase
• Updated review

Our boy scout troop purchased a new American Flag and pole w/ eagle for the altar of our church. We also have a Papal Flag that did not have a pole or cross on top. Through you, I ordered an 8' pole and cross. When the order arrived, i found that the quality of your pole was better than the one that the scouts had purchased. I then purchased another 8' pole from you...

Date of experience: January 8, 2024

Quality is excellent
January 5th, 2024
Verified site experience
• Previous review

Date of experience: December 29, 2023

Thumbnail of user kenp565
Pennsylvania
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

My order was placed and timely delivery occurred. I was very pleased with your product- it fit my needs perfectly. From start to finish, finding the product I needed, placing my order, and receiving it in a timely delivery was perfect, thank you! I will return to your organization for future purchases as needed.

Quality

Date of experience: November 28, 2022

Thumbnail of user michaelc10432
New York
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Good job on material. Standing tall on jetty. Neighborhood loves it

Date of experience: August 5, 2024

Thumbnail of user michaels13483
Tennessee
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Quick and easy to order! Very inexpensive and fast delivery!
Thanks!

Reason I chose this business:

They had exactly what I wanted!

Date of experience: August 5, 2024

Thumbnail of user stever1927
Uganda
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

The order process was easy and the flags arrived quickly.
The flags look great, too. Unfortunately, though, that the flags are a bit too loose on their sticks, so a few of them keep sliding down the stick. Also, a few of the gold finials are not on very tight and have fallen off.

Date of experience: September 14, 2023

Thumbnail of user williamc4455
Tennessee
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

I received the 3' X 5' on Friday however it only had one grommet at the top, the bottom one was missing. I emailed customer service on Saturday and I got an email on Monday. They said they were sorry and could I send a photo. I took three pictures and I called and talked to someone and they explained how to send the pictures. I was able to do that and they told me they would send a replacement and would let me know what to do with the flag with no grommet. I got the replacement flag four days later on Saturday. I called Monday to see what I needed to do with the other flag and they told me to keep it and maybe donate it to some organization or someone. Another feature I liked was when waiting to speak to someone there is a recording that gives the option to have someone call me back without waiting on hold. I did that and both times I was called within ten minutes. My overall experience with everything I did could not have been better!

I described my customer service experience in the paragraph describe your experience.

Reason I chose this business:

I have bought flags in the past and the price and quality are very good.

Reason I chose this product:

I chose the flag I ordered after reading the description and finding the one that I thought was best for me.

Service
Quality

Date of experience: May 22, 2023

Thumbnail of user mariav1706
Maryland
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

I ordered these for summer pop bys for the 4th of July. I wanted an American made product, and so much on Amazon is not made in the USA.

These flags in a set of 25 were perfect for what I needed. I am glad I found this store and will make future purchases for all things Patriotic or flag oriented.

Date of experience: July 12, 2023

Thumbnail of user christyj156
Florida
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

The flag I bought only has 2 grommets to fly it with. The flag does not fly well or lay well from the pole. For the price I paid and advertising it as the toughest, it should be made tough with 3 grommets to fly it with.

Date of experience: January 30, 2024

Thumbnail of user omarr181
Georgia
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

I appreciate that the customer service, asked me by email to contact them to verify that I had placed my order with my credit card, and that it was not someone else using it and placing their own order. Afterwards the delivery was timely. I appreciate your help.

Date of experience: May 11, 2023

Thumbnail of user joand857
Pennsylvania
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Great customer service and very responsive. The price was excellent, and the product met our needs perfectly.

Called to say the color was darker than traditionsal Greek flag. USFS offered a discount which was much appreciated.

Reason I chose this business:

Best prices.

Service

Date of experience: July 10, 2024

Thumbnail of user tracyk495
Colorado
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

They had exactly what i was looking for to line my circle driveway with flags at the right price. The flags are sturdy with, just the right height to keep from touching the ground, with a nice gold finial.

Service
Value
Shipping
Quality

Date of experience: June 7, 2023

Thumbnail of user timothym1601
Florida
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

I requested my direct report to order 2 flags. Within 5 minutes he provided me with a tracking number for my order. Ordering was simple to navigate. I received my order within 3 business days. Perfect quality for purpose.

Quality

Date of experience: April 28, 2023

Thumbnail of user karib210
Wisconsin
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

I've been ordering flags from here for the last 6 years for our towns Memorial Day Observance and placed on the graves of military personnel buried in our 3 town cemeteries. The flags hold up well on the graves.

Date of experience: May 12, 2023

Thumbnail of user rickb541
California
2 reviews
2 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

To whom it concerns
I replaced the globe that came with the pole with a lighted globe. Would of been nice if
I did not have to drill out the center for the wire. Then a hole for the wire to exit. A bit tricky. I mounted
The PVC tube into cement 16 in. Using a fence pole digger. Do not like solar lights. If you want a couple of picture of my work I would be happy to send them to you.

Date of experience: September 4, 2023

Thumbnail of user jamies1532
Colorado
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The flag is well made and shipped in a timely manner. The recipient is happy with the quality and haa it hanging on the porch.

Reason I chose this business:

This store had the biggest variety and what I wanted.

Date of experience: August 17, 2024

Thumbnail of user deba145
North Carolina
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I found the flag I was looking for at the right price and the website made it very easy to order. It was delivered before the estimated delivery date and it is flying proudly on the front of my house. It is a great quality flag and I am very happy with it.

Date of experience: July 14, 2023

Thumbnail of user lorrainel368
New York
2 reviews
1 helpful vote
  • Send Message
July 26th, 2024
Verified purchase

The item that was purchase by my company was delivery in a timely manner and the item wasn't damaged.

Your customer service team was very helpful and informative with all the information needed to place my order.

Reason I chose this business:

Purchasing management team found the item we need to purchase on your website.

Service

Date of experience: July 16, 2024

Thumbnail of user dianeh2011
Minnesota
2 reviews
0 helpful votes
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July 21st, 2023
Verified purchase

I had a very good experience with United States Flag Store! I needed to order two new Ukrainian flags as the ones I had on display were badly weathered. Sadly, I had hoped the war would have ended by now and that Ukraine would have remained free. I now plan to put out the two new flags along with two U.S. flags to show that my country and I still stand with them! It was very easy to find the type of flag I wanted, the ordering and payment was quick and easy and the delivery was done in a timely manner. I WILL continue to be a customer!

Date of experience: June 21, 2023

Thumbnail of user tracyb1634
Illinois
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The flag is garbage. All the colors ram today the first time it rained.

Date of experience: August 5, 2024

Thumbnail of user paulm4825
Texas
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I appreciate this company for selling American made products. I also wanted a slightly diiferent size for my flag and was so happy to find it here. Great customer service (I forgot to include my discount code and they were able to add that on to my order very quickly) and speedy delivery as well. I only use USFS to buy flags from.

Date of experience: July 16, 2023

Thumbnail of user danm1808
Texas
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Our HOA places small flags at the homes for the major holidays. We had some flags similar to what was purchased and some plastic flags. Finally got rid of the plastic ones and replaced them with these. Very happy with them.

Date of experience: July 24, 2023

Thumbnail of user dalew558
Illinois
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Received the flag quickly, only thing is I found the flag at another company for $125 less after I had already ordered.
Your price had gone up almost $200 for the last time I ordered it less than one year ago

Date of experience: June 14, 2023

Thumbnail of user valerieh745
New York
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

I had no problems with the experience. The holder was exactly what I was looking for and better than I expected. The Air Force emblem is beautiful. The piece is very sturdy unlike one I had purchased previously from another site.

Reason I chose this business:

I came across their website while on Facebook. They had exactly what I had been looking for and they are in the United States!

Reason I chose this product:

I was looking for an Air Force flag holder for my Father’s gravesite.

Quality

Date of experience: June 1, 2023

Thumbnail of user alexa1578
Louisiana
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

The small flags are all good quality. Only complaints I have would the Montenegro flag is sewn unevenly on the flag border but if you really don't know the flag you couldn't tell. Also two of the flags came rolled up and I don't have anything to flatten them with but I figured that's not really anything avoidable. Overall I'm pleased with everything though.

Date of experience: November 17, 2023

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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