Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,012
Neutral
54
Negative
56
View ratings trends

Instant Feedback

47,530 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,649)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (230) web site (65)
Thumbnail of user melaniee203
Virginia
1 review
0 helpful votes
  • Send Message
September 27th, 2023
Verified purchase

The flags I ordered were shipped quickly and received in perfect condition. They are well made and exactly what I was looking for.
I will definitely shop with you again.

Date of experience: September 26, 2023

Thumbnail of user frankd1038
New Jersey
2 reviews
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

Outstanding fast shipping very well-made very happy five stars

Date of experience: July 20, 2024

Thumbnail of user kevinw2045
Michigan
1 review
0 helpful votes
  • Send Message
April 8th, 2023
Verified purchase

Every flag I have purchased has held-up to the high wind gust 35-50mph we get here in Alpena Michigan without fraying or grommets tearing free, winds above 50 flags are taken down. Nothing last forever so I do replace my fading 4x6 Winter flag & 5x8 Summer flag every 3 or 4 years. The BEST Flags I ever purchased! See ya in 2027!

Date of experience: March 9, 2023

Thumbnail of user kerris145
Connecticut
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

I bought 100 mini flags to handout at a Memorial Day parade and it was quick and easy to order on your website. Even better, it arrived sooner than expected.

Date of experience: May 31, 2023

Thumbnail of user mw692
Ohio
1 review
0 helpful votes
  • Send Message
June 26th, 2023
Verified purchase

Had a problem with the website but when I called, they were so helpful. And I really like their flags for flying at our church's Veterans Memorial for the summer.

Date of experience: June 24, 2023

Thumbnail of user jimd1340
Missouri
1 review
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

1st purchase thanks, slightly disappointed in the nylon/plastic cord (hard to work with in the cold weather) I have flown a flag 24-7 since 9-11, I'm hoping this flag lasts

Quality

Date of experience: December 30, 2022

Thumbnail of user browneym2
Tennessee
2 reviews
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase
• Updated review

Had the flags I needed, prompt delivery, easy web site to find the right product, I will be reordering again in about 6 months. Great company to do business with.

Reason I chose this business:

Quality, price, easy to order through.

Reason I chose this product:

Quality and made in the USA.

Service
Value
Shipping
Quality

Date of experience: August 17, 2020

Easy shopping, had the tough flag that I wanted, it...
September 6th, 2020
Verified site experience
• Previous review

Easy shopping, had the tough flag that I wanted, it will continue to buy from this company.

Date of experience: August 7, 2020

Thumbnail of user donnak1616
Tennessee
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

We received our beautiful American flag within a few days. The quality of the fabric and stitching is perfect. The colors are very bright. We're so pleased with our purchase.

Date of experience: April 11, 2023

Thumbnail of user patriciam5487
Illinois
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

It was easy to place my order online, was delivered quickly and I am happy with the price and product.

Date of experience: June 14, 2024

Thumbnail of user douglash768
Illinois
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

We have been purchasing / using a variety of US, Armed Services and Historical flags at our business for over 7 years. Service and the products are outstanding.

Reason I chose this business:

A high number of flags made in the US

Quality

Date of experience: September 7, 2022

Thumbnail of user williaml1715
Tennessee
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase
• Updated review

I have purchased flag here for many years with confidence. Always on time

Date of experience: July 20, 2024

Love of country USMC
October 29th, 2021
Verified site experience
• Previous review

Date of experience: September 29, 2021

Thumbnail of user cliffordh197
Texas
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

I received my flag, it came in a timely manner. Well packaged. Thank you!

Date of experience: August 21, 2024

Thumbnail of user carlak242
Kansas
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

Always answered every question I had quickly and orders ship super fast.

Reason I chose this business:

Loved these flags

Date of experience: July 20, 2024

Thumbnail of user melaniec768
New Jersey
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

It was just fine. I am a Veteran however and was informed that I could save some money on my order. I didn't see how to apply that.

Date of experience: June 14, 2024

Thumbnail of user maryk1768
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

It was simple to look at the website and pick a flag. Flag was shipped quickly and came in excellent condition. Would order from US flag store again.

Reason I chose this business:

Google search

Date of experience: June 14, 2024

Thumbnail of user richardg2558
Illinois
2 reviews
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

Very easy to find what I needed and a lot of variety ansd styles of flags

Date of experience: July 17, 2024

Thumbnail of user garyw2114
Kansas
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Good product & good service. I'll be back for more purchases.

Reason I chose this business:

It had the flag kit I needed. And the price was great.

Date of experience: August 20, 2024

Thumbnail of user barbarac3694
Virginia
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Great choices, variety, reasonable prices, new flag is a great choice

Date of experience: August 20, 2024

Thumbnail of user elaineg508
Florida
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

I am sorry I can't remember any specifics. Just that I was satisfied with all aspects of the purchase.

Date of experience: June 15, 2024

Thumbnail of user patricks1787
Florida
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Ordered a 7' pole received an 8' -- We'll cut it down to size, The finial was super large 7.50"w x 7.25"h vs our 5"w x 7"h - having to pay extra for a smaller finial

Polite, courteous, and helped address return and exhange for correct size

Reason I chose this business:

Told it was Veteran owned and most products made in USA

Reason I chose this product:

Looked to be closest match to a pole kit we currently have

Service
Quality

Date of experience: October 30, 2023

Thumbnail of user georgea28
California
1 review
1 helpful vote
  • Send Message
February 21st, 2014

They do not only just sell US flags, but flags from every country. I bought a flags for china in prep for the olympics. Nylon made and they look and feel awesome. Pricey though at 155 per flag.

Date of experience: February 21, 2014

Thumbnail of user billt179
Virginia
2 reviews
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

I love it that you have so many size options for these American Flag buntings. I use them on the railings of my wrap around porch for special occasions, especially the Fourth of July!

Date of experience: June 15, 2023

Thumbnail of user roberto1986
Maine
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase
• Updated review

Quick and easy shopping and you get a good quality flag for your value

Reason I chose this business:

Yellow flags I got were good quality they always shredded at the ends and the color faded

Date of experience: July 16, 2024

Quick and easy shopping
May 28th, 2024
Verified site experience
• Previous review

Date of experience: May 18, 2024

Thumbnail of user larryb2225
Tennessee
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

I found exactly what I needed at a very reasonable price. Shipping was prompt also.
Thank you so much! I have bookmarked your website for future referral. Blessings to you!

Reason I chose this business:

I did an online search for what I needed; and, in the process, I discovered United States Flag Store.

Date of experience: March 16, 2024

Thumbnail of user georgeh2011
Georgia
1 review
0 helpful votes
  • Send Message
March 20th, 2024
Verified purchase

Visited store 9 years ago and remembered store name so I could buy flag when I needed one. Shopping experience was a straight forward experience. No problems.

Date of experience: March 10, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?