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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
54
Negative
56
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47,535 reviews

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One of the oldest flag retailers online.
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Reviews (7,651)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user larryb2225
Tennessee
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I found exactly what I needed at a very reasonable price. Shipping was prompt also.
Thank you so much! I have bookmarked your website for future referral. Blessings to you!

Reason I chose this business:

I did an online search for what I needed; and, in the process, I discovered United States Flag Store.

Date of experience: March 16, 2024

Thumbnail of user georgeh2011
Georgia
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Visited store 9 years ago and remembered store name so I could buy flag when I needed one. Shopping experience was a straight forward experience. No problems.

Date of experience: March 10, 2024

Thumbnail of user richardm5108
Virginia
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

I fly this ensign 24/7 except in extreme weather. After two years it is dirtly and ever so slightly faded but no other signs of physical tearing, shredding or wearing. I am a repeat customer.

Reason I chose this business:

Previous purchases have proven that this is a well made quality flag.

Reason I chose this product:

The only compny I could find that has a 2 1/2 x 4 flag suitable for outdoors.

Quality

Date of experience: October 24, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Richard!

Thumbnail of user marks6424
Michigan
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

I ordered this flag for Mark, who lives in my building and doesn't have internet.

Please remove my email address (*******@hotmail) from your database.

Date of experience: July 20, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. I have removed your email from this account.

Thumbnail of user jimm1439
Pennsylvania
1 review
0 helpful votes
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June 25th, 2017

I recently bought 4 12x18 inch military flags, 2 of these, the Air Force and POW/MIA flags began to ravel after only 2 weeks. I was very disappointed in this lack of quality. I have bought large flags and flag accessories that I have been very pleased with from the Flag Store.

Date of experience: June 25, 2017

Thumbnail of user nancyl2278
Maryland
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

I was happy to find a site that sells made in America flags. My grandson age 5 loves the American Flag and calls it "Flag Merica". He even sleeps with his flags.

Reason I chose this business:

Made in America was the primary reason and I also was pleased that the flags are available with a ball tip.

Quality

Date of experience: March 23, 2023

Thumbnail of user robertg4340
Ohio
1 review
0 helpful votes
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May 6th, 2023
Verified purchase
• Updated review

Ordered the wrong size flags for my displays. Was disappointed there wasn't a standard size smaller to exchange like other online flag stores. The return process is confusing and can get costly.

It was a complicated return procedure, but the rep was able to explain it clearly.

Reason I chose this business:

Had the flags of the countries I needed.

Reason I chose this product:

Same as above

Service
Quality

Date of experience: April 6, 2023

Need to issue more discount codes and coupons
April 16th, 2023
Verified site experience
• Previous review

Need to issue more discount codes and coupons. And I don't see my 3x5 Ukrainian flag in my order.

Date of experience: March 17, 2023

Thumbnail of user jaya206
Georgia
1 review
0 helpful votes
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February 20th, 2020
Verified purchase
• Updated review

It's my fault for not looking closer at your site, to see where they're made! How can you, in good conscience, put AMERICAN FLAGS, that are made in CHINA?! No other country should be allowed to make AMERICAN FLAGS! That is a sacrilege, and a "slap in the face" and a grave disrespect for all AMERICANS!

Value
Shipping
Quality

Date of experience: February 17, 2020

Great, you have exactly what I want
February 10th, 2020
Verified site experience
• Previous review

Date of experience: February 7, 2020

Thumbnail of user davidd4594
Michigan
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

The eagle was very a muted tone with just a little goldish glitter. It looked more like dull brass than gold. They did cheerfully return my money, so that was good.

Service
Quality

Date of experience: November 30, 2022

Thumbnail of user kareno1373
Illinois
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Very good service, fast shipping not hard to find on website

Date of experience: July 19, 2024

Thumbnail of user charlese1051
California
1 review
0 helpful votes
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July 29th, 2024
Verified purchase
• Updated review

Took a little while, but the flag in good condition. Nice product.

Reason I chose this business:

Return customer.

Date of experience: July 19, 2024

Very responsive, smooth, easy to navigate site
December 4th, 2023
Verified site experience
• Previous review

Date of experience: November 29, 2023

Thumbnail of user colleenc720
Texas
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Pleased with my flags. Will order from United States Flag company again.

Date of experience: July 19, 2024

Thumbnail of user sarahh2579
Iowa
1 review
0 helpful votes
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July 29th, 2024
Verified purchase
• Updated review

There is clear, prompt communication regarding orders and delivery of items.

Reason I chose this business:

Made in America! And great quality

Date of experience: July 19, 2024

Make the wind speed specifications clear and show them...
July 14th, 2023
Verified site experience
• Previous review

Make the wind speed specifications clear and show them in the same format under each flagpole.

Date of experience: July 13, 2023

Thumbnail of user adrianl367
Minnesota
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

It looked great! Thank you. Have a great year! That's all for now!

Date of experience: August 18, 2024

Thumbnail of user leonl187
Texas
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I have never been disappointed in any flag I have purchased from your store. I will continue to get flags from you guys, when needed. The service and quality is great. Thanks again.

Date of experience: January 21, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Leon!

Thumbnail of user georgez595
Missouri
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

The company honors its warranty and the sleeve they sent for the flagpole this time fits much better than the last.

The person was professional and courteous. Help make the process easy for the replacement pole

Reason I chose this business:

They had what we were looking for in a flagpole and the color we were looking for. The warranty was also helpful in our choice

Service

Date of experience: June 23, 2024

Thumbnail of user cynthiai592
Colorado
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Site was easy to navigate through and the choices of American flags was nice (sizes, materials, etc.). I found exactly what I was looking for at a good price.

Reason I chose this business:

Prices, selection of products.

Reason I chose this product:

Wanted a flag that would last - colors, etc. My last flag from another company faded after one year.

Quality

Date of experience: October 24, 2022

Thumbnail of user dja39
Kansas
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I had previous experience with flags from this manufacturer. So I naturally turned to this store when it became necessary to replace our 8 yr old faded pleated fan.

Reason I chose this business:

Past customer

Reason I chose this product:

Needed a larger pleated fan than those available in area retail stores.

Quality

Date of experience: March 28, 2023

Thumbnail of user kevinc3723
Ohio
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Great Job, Pole was packaged extremely well arrived in great shape

Date of experience: August 19, 2024

Thumbnail of user rossb40
Indiana
4 reviews
0 helpful votes
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April 3rd, 2017

Great service as always. Top quality product. But i hate giving reviews when I'm forced to respond a certain way and forced to use a minimum number of characters.

Date of experience: April 3, 2017

Thumbnail of user nicolej1113
Iowa
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

I ordered several different countries flags for our churches missions wall. They are all exactly what I was expecting. They colors look great and the prices fit our budget.

Date of experience: January 27, 2023

Thumbnail of user lauras3637
Illinois
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Excellent quality. Quick shipping and great pricing. Our union orders from here every year to pass out small hand held flags to parade goers at our Labor Day Parade.

Date of experience: August 24, 2023

Thumbnail of user roberttd
Georgia
1 review
0 helpful votes
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May 30th, 2017

Your service is so good, I would say:: To even come close to your quality, add one more star!, everything from initial order to reception was spot on perfect!

Date of experience: May 30, 2017

Thumbnail of user tinaw92
New York
1 review
0 helpful votes
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June 16th, 2017

I bought this flag pole kit for my husband for Father's Day. It arrived a day earlier than expected and in perfect condition. I'm very happy with my purchase.

Date of experience: June 16, 2017

Thumbnail of user triciad178
Ohio
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

Excellent, as always! Far beyond expectations! We placed a very large order and it delivered the next day! Always great quality products, always fantastic customer care, and fast service!

We are tax exempt, government non-profit, so I had to contact customer service to remove tax charges from our order. As always, had no issues and excellent service. I highly recommend your company whenever I have the opportunity :)

Reason I chose this business:

Previous positive experiences

Reason I chose this product:

Memorial Day grave flags

Service
Quality

Date of experience: March 23, 2023

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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