Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    471
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
1,982
Neutral
54
Negative
52
View ratings trends

Instant Feedback

47,463 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,607)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (380) quality product (196) quality flag (229) web site (64)
Thumbnail of user phillipj380
California
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

Great experience, I had no issues finding and purchasing a flag that I liked.

Reason I chose this business:

Convenient, US made.

Date of experience: January 20, 2025

Thumbnail of user williamr5951
Texas
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

SIMPLE TO INSTALL, PUTS OUT PLENTY OF LIGHT ON FLAG, NO MATTER WHICH WAY THE WIND BLOWS.
THE BATTERY'S KEEP THE LIGHTS ON ALL NIGHT LONG.
WAS A GOOD INVESTMENT!

Reason I chose this business:

LOOKED AT SEVERAL SOURCES, YOU HAD JUST WAT I NEEDED.

Date of experience: December 13, 2024

Thumbnail of user donv349
Texas
1 review
0 helpful votes
  • Send Message
January 25th, 2025
Verified purchase

Quick response and very satisfied with the cost and delivery.

Reason I chose this business:

We were looking for a nice, strong flag that would last awhile.

Date of experience: January 25, 2025

Thumbnail of user stephenb2443
Indiana
2 reviews
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

Easy to use and shop at. The product was delivered quickly and I had it installed with no problems. I used 3 bags of concrete. That sucker is not going anywhere. The pole turns in the sleeve as the wind picks up the flags. It gently turns it to and fro.

Reason I chose this business:

I wanted AMERICAN MADE PRODUCTS. No more CHINA! Let’s every American start supporting American made one step at a time, as much as possible. Get this country turned around.

Date of experience: November 8, 2024

Thumbnail of user ko166
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 25th, 2025
Verified purchase

Reliable company, always ship fast and securely. I'm a repeat customer.

Date of experience: January 25, 2025

Thumbnail of user jeffreyz288
New York
2 reviews
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Very easy to use web site if you have questions you could text chat right then and there no wasting of time. That's great.

Date of experience: December 9, 2024

Thumbnail of user robertw9602
Texas
1 review
0 helpful votes
  • Send Message
December 5th, 2024
Verified purchase

I had ordered flags of all branches of service to display in my yard for Veterans Day. One of the flags (Army) began to unravel within a few hours after I put the flags out. I was disappointed in the quality of the flags to be used in the future.

Reason I chose this business:

Have good experience in the past.

Date of experience: November 11, 2024

Thumbnail of user charlesj2387
New York
1 review
0 helpful votes
  • Send Message
December 18th, 2024
Verified purchase

So far it is easy to order merchandise. The site states it is secure. This is a big plus. 👍👍👍👍

Date of experience: January 22, 2025

Thumbnail of user lyndap342
Michigan
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

I wanted a flag that was made in America. I know I had to pay more but I don't want to buy a flag from another country when we make them here.

Reason I chose this business:

I chose this store because the price was reasonable and the flag is well made.

Date of experience: December 20, 2024

Thumbnail of user richardw6386
Virginia
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

My order was just as I made it. Never had a problem with my orders with your company.

Reason I chose this business:

Price and quality!

Date of experience: January 20, 2025

Thumbnail of user ronniem509
California
1 review
0 helpful votes
  • Send Message
January 17th, 2025
Verified purchase

Easy ordering and well-made USA flag. Made in the USA, which was the main reason I purchaed from this company.

Reason I chose this business:

Looking for a flag made in the USA

Date of experience: January 6, 2025

Thumbnail of user stevel3935
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

It was more satisfactory. I have nothing else to say.
I could have deleted the survey email..

Date of experience: January 20, 2025

Thumbnail of user matthewb4370
New Mexico
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

Was fast and easy to understand the web site. Thank you you for everything you guys do.

Reason I chose this business:

I was looking for a frame for my dad's flag and I was grateful for your web site.

Date of experience: January 20, 2025

Thumbnail of user loril1663
Utah
1 review
0 helpful votes
  • Send Message
January 26th, 2025
Verified purchase

I was able to find what I needed quickly, order it and it arrived within just a couple of days!

Date of experience: January 16, 2025

Thumbnail of user jasonp3501
Utah
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

It took awhile to receive, well worth the wait! Well made! Proud to display this flag.

Date of experience: January 20, 2025

Thumbnail of user milissau2
California
1 review
0 helpful votes
  • Send Message
January 19th, 2025
Verified purchase

I ordered a large California flag and it is as described. Additionally, the flag arrived quickly.

Date of experience: January 9, 2025

Thumbnail of user richards9955
Kentucky
1 review
0 helpful votes
  • Send Message
January 13th, 2025
Verified purchase
• Updated review

Service was fine dont like where u have to fix holes for the flag to fit on pole!

Reason I chose this business:

It was resonable price but i can c why!

Date of experience: January 3, 2025

It was good service
November 28th, 2024
Verified site experience
• Previous review

Date of experience: November 18, 2024

Thumbnail of user dawnh1906
Washington
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

It was an easy transaction and the flag was as advertised. It was well received at Christmas!

Date of experience: January 20, 2025

Thumbnail of user michaelr10716
Utah
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

I'm a satisfied customer. I'm a satisfied customer. But you require too many characters

Reason I chose this business:

Made in Tulsa

Date of experience: January 20, 2025

Thumbnail of user johnn4950
Washington
1 review
0 helpful votes
  • Send Message
December 15th, 2024
Verified purchase

Found the sliding flag holders at a discount, outstanding.

Date of experience: January 20, 2025

Thumbnail of user patrickc3119
Arizona
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

Flag showed up on time and looked great. We will order from here again.

Date of experience: January 20, 2025

Thumbnail of user scotth4801
Ohio
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

The new flag is awesome and handling a rough ohio winter without any issues.

Date of experience: January 20, 2025

Thumbnail of user barbarab7507
Nevada
1 review
0 helpful votes
  • Send Message
January 28th, 2025
Verified purchase

There is an ease to ordering and selection is great Thank you!

Reason I chose this business:

We order from United State Flag store only.

Date of experience: January 18, 2025

Thumbnail of user marias5176
Massachusetts
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

Placed an order and received it in a timely fashion. Thank you

Reason I chose this business:

Previous order went well

Date of experience: January 20, 2025

Thumbnail of user allanm570
Wisconsin
1 review
0 helpful votes
  • Send Message
January 30th, 2025
Verified purchase

The flag is made very good and should hold up to our strong winds.

Reason I chose this business:

Found online. Had good price.

Date of experience: January 20, 2025

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?