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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,018
Neutral
54
Negative
56
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47,545 reviews

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One of the oldest flag retailers online.
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Reviews (7,655)

Rating

Timeframe

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user dawnb1467
Ohio
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

I never know when to lower my flag to half-staff. As for the flag you sent, it is of the highest quality and well detailed. Thank you. Marry Christmas

Date of experience: December 20, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Dawn. Happy Holidays/Merry Christmas and Happy 2024 to you and yours!

Thumbnail of user janetr1304
Nebraska
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Great website. I over ordering on size so have received the return label and exchanging the 10x20 for a 8x12. Customer service was timely and knowledgeable of process

Date of experience: September 23, 2022

Thumbnail of user francess841
Ireland
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Very clear and manageable site.I would highly recommend this site!

Reason I chose this business:

American Made!

Date of experience: July 13, 2024

Thumbnail of user paulm5435
Nevada
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Fairly quick shipping times. The flags and pokes are priced right.

Date of experience: July 13, 2024

Smooth easy transaction
April 7th, 2024
Verified site experience
• Previous review

Date of experience: March 28, 2024

Thumbnail of user tedd246
New Mexico
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Everything from ordering to arrival, the experience was flawless.

Reason I chose this business:

Purchased from them before

Date of experience: July 13, 2024

Thumbnail of user nicoler1859
Hawaii
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Service was prompt, responsive, kind and helpful. Definitely recommend this vendor.

Very responsive and super helpful. Service was above and beyond.

Reason I chose this business:

They had exactly what I was looking for at the best prices.

Service

Date of experience: July 13, 2024

Thumbnail of user dennism2513
Virginia
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Sturdy excellent quality. Good experience overall from ordering to delivery

Date of experience: July 13, 2024

Thumbnail of user shermanw45
Louisiana
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

GOOD SERVICE! **********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

Reason I chose this business:

YOUR ONLINE SELLES ADS!

Reason I chose this product:

MOST NEEDED BY OUR PEOPLE.

Quality

Date of experience: December 13, 2022

Thumbnail of user andrewl2062
South Carolina
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Easy to find flags in many sizes for costumes, parties, and events. The big ones are especially great, though the small ones are a bit stiff they're still great.

Reason I chose this business:

I found this site on Google.

Reason I chose this product:

I needed pirate flags for a party!

Quality

Date of experience: December 4, 2023

Thumbnail of user elenort1
California
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Excellent service...
Below average product... the flags were faded, color not accurate for the flags ordered, bent poles, needed ironing after opening the box... not what was expected, sigh.

Quality

Date of experience: December 5, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Elenor. We are sorry that the flags did not meet your needs. These flags are imported and as such have color variations. If you would like to talk about a return please call our customer service team at 877-732-2148 for assistance.

Thumbnail of user annettec575
Ohio
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Experience was great. Delivery was fast and right to the door.

Reason I chose this business:

For the made in the USA. I will always purchase my flags from this company

Date of experience: July 12, 2024

Thumbnail of user christinel1705
Pennsylvania
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I ordered 2 patriotic buntings for my windows. Product is very nice. My only complaint is that I, initially, get tracking information, but product arrived in a timely manner.

Date of experience: May 30, 2023

Thumbnail of user barbaram3540
Pennsylvania
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

I received this 12 pack of American Flags in perfect condition. I decorated my home and business with them. The flags are sturdy and do not touch the ground.

Reason I chose this business:

For the product quality, and for being made in the U.S.

Reason I chose this product:

The flags were tall so they would not touch the ground.

Quality

Date of experience: May 19, 2023

Thumbnail of user davidh8787
Washington
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Ordering was easy and shipping was fast. Flags are cute and materials seem sturdy, the stapling job that connects the fabric to the stick is just a little haphazard.

Reason I chose this business:

Because it is based in the United States and makes the flags in the United States.

Reason I chose this product:

We wanted some little flags to hang out for Flag Day

Quality

Date of experience: June 26, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review David. The stick flags are stapled and assembled in our warehouse in New Stanton PA. We strive to put out a quality US Made product.

Thumbnail of user jimb578
Texas
1 review
0 helpful votes
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July 23rd, 2018

Were very pleased with the product and the price. We purchased 96 of them for the local cemetery to be flagged each veteran-connected holiday. Thanks for making them affordable.

Date of experience: July 23, 2018

Thumbnail of user maryv1593
Arizona
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

I bought the flags to hang outside my home for a family reunion on Memorial Day weekend. They represent all the states of the family members. They are beautiful!

Quality

Date of experience: May 4, 2023

Thumbnail of user garyb1014
Massachusetts
2 reviews
0 helpful votes
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December 19th, 2022
Verified purchase

Great selection, US made easy to navigate, all questions answered as to which material I wanted based on how I wanted the flag to fly/last. This was very helpful.

Date of experience: November 19, 2022

Thumbnail of user randym1043
Virginia
1 review
0 helpful votes
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August 25th, 2023
Verified purchase
• Updated review

Easy to find the flag I was looking, for great selection and even had the option to have an American made flag versus a flag manufactured in another country

Date of experience: August 23, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Randy!

Easy to find the flag I was looking for
August 9th, 2023
Verified site experience
• Previous review

Date of experience: August 9, 2023

Thumbnail of user gordonc243
Georgia
1 review
1 helpful vote
  • Send Message
February 19th, 2024
Verified purchase
• Updated review

How would I know the answer to this question before I receive my product? I do get email asking if I've received my order and asking if I want to cancel it. Who writes code to send these?

They were as confused about this as I am and deal with it with humor.

Reason I chose this business:

I'm asking this question too.

Reason I chose this product:

Gift for the survivor of a diseased veteran, for his funeral flag.

Service
Quality

Date of experience: February 12, 2024

Search, Cart, Shipping, Billing all work well today
January 31st, 2024
Verified site experience
• Previous review

Date of experience: January 24, 2024

Only 10 more characters to make your standard review...
April 25th, 2023
Verified site experience
• Previous review

Only 10 more characters to make your standard review into a featured review!

Date of experience: March 26, 2023

The payment page reloaded 9 times while I was actively...
April 11th, 2023
Verified site experience
• Previous review

The payment page reloaded 9 times while I was actively paying. Otherwise the experience was fine.

Date of experience: March 12, 2023

Not a user friendly intuitive site
August 13th, 2022
Verified site experience
• Previous review

Not a user friendly intuitive site.
The Coupon Code just sent by subscribing didn't work.
Phone call hold. Spoke to Amber who helped a lot.
Password requirements only show up after entering.
Not sure why, everything deleted when I hit complete purchase and I got to re-enter everything.

Date of experience: July 14, 2022

Thumbnail of user mannyk23
Michigan
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

What I ordered, is what I got. Thats all you can ask for, right? And it came on time, which is also good.

Date of experience: June 4, 2024

Thumbnail of user garyb1952
Arizona
3 reviews
0 helpful votes
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June 14th, 2023
Verified purchase

Everything was perfect. AAA+++
I have a lot of wind & the nylon flags from other venders are falling apart in a couple of months.
I hope the polyester will hold up, Thanks

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2023

Thumbnail of user tinar758
South Carolina
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

I purchased the state flags for my kindergarten class to use with their graduation. The flags were beautiful and very detailed. My children love them!

Date of experience: April 1, 2023

Thumbnail of user nitink33
India
3 reviews
0 helpful votes
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November 27th, 2020

Excellent service, quick response time and the live tracking option was outstanding. Highly recommended and will definitely use again. Thanks very much for the excellent

Date of experience: October 28, 2020

Thumbnail of user maryannm336
Ohio
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Your products are first-class. Your ordering system is simple and products always arrive promptly.

Reason I chose this business:

Quality products.

Date of experience: July 12, 2024

Thumbnail of user heatherr1099
North Carolina
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

It was very easy and competent- easily processed
I went onto ebay to order a small Ukrainian flag & found this company for the order
Everything was fine and quickly handled

Date of experience: March 10, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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