Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,018
Neutral
54
Negative
56
View ratings trends

Instant Feedback

47,545 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user carlosa995
Colorado
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

Easy shopping experience. No issues with the order came in the time it was projected to arrive good quality made in USA!

Date of experience: May 26, 2024

Thumbnail of user nancyf1711
Arizona
1 review
0 helpful votes
  • Send Message
March 19th, 2023
Verified purchase

FLAG5$ code did not work! I was quite disappointed/unimpressed that despite all the information about your first order getting a coupon when I tried to apply the discount it said it wasn't valid.

Service
Quality

Date of experience: February 17, 2023

Thumbnail of user sueanns17
California
4 reviews
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

It was very easy to navigate your website. I found just what I was looking for quite quickly, which is more than I can say for many sites I visit. Thank you!

Quality

Date of experience: November 5, 2023

Thumbnail of user lac87
California
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

They sell flags, but I think they may also sell your data to advertisers, so use the site with care and be sure to check the cookies.

Reason I chose this business:

Because they sell flags

Date of experience: June 3, 2024

Thumbnail of user tommyc271
South Carolina
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

The flags are very good quality and hold up well. The flags we order are up 24 hours a day so it's important they look good for an extended period of time.

Reason I chose this business:

Always get prompt service

Reason I chose this product:

Good quality products

Quality

Date of experience: July 10, 2023

Thumbnail of user carolg1800
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Looking for a flag that holds up in Texas winds. I had purchased a flag on Amazon that lasted 3 months. This flag is heavier fabric and should hold up much better.

Quality

Date of experience: November 1, 2022

Thumbnail of user karend2415
Maryland
2 reviews
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Easy to shop on the site, love the Made in America products and the six month guarantee. We live in a very windy area and the Super Tough Flag, 4 x 6, consistently lasts 12 months!

Quality

Date of experience: December 27, 2022

Thumbnail of user sheilag513
North Dakota
2 reviews
0 helpful votes
  • Send Message
June 18th, 2023
Verified purchase

This seemed to be very convenient and fast. Now we will see how long it takes to get the flag!
It has arrived and will be put up when the next burial or holiday comes.

Quality

Date of experience: May 19, 2023

Thumbnail of user erickab2
Texas
1 review
0 helpful votes
  • Send Message
January 21st, 2017

I Ordered the 12 x 18 flags on a stick. I orders both the American flag and the Air-force flag. These were for a retirement party. They are great quality and came super fast! Thanks

Date of experience: January 21, 2017

Thumbnail of user robertg4815
Utah
1 review
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

So far so good. I will let you know how I am satisfied with the flag after 6 months. All the flags I have had in the past have been very frayed by then. Thanks.

Date of experience: June 13, 2023

Thumbnail of user stevenb3292
New York
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Purchased the American Tough Tex 3ft x 5ft Polyester Flag manufactured by Annin and a 6ft White Aluminum Spinner Flagpole. The flag construction, materials and brilliant colors are the best I have ever owned. Great product.

Reason I chose this business:

Convenience.

Reason I chose this product:

I was looking for a new US flag with quality and durability.

Quality

Date of experience: November 6, 2023

Thumbnail of user scottn1065
Minnesota
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

The first two times I tried to place an order, my card was denied. Even though my card has no issues. That's why I only gave four stars. We'll see if that goes to five after I recieve the flags.

Service
Quality

Date of experience: September 23, 2023

Thumbnail of user janea593
District of Columbia
3 reviews
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

Another perfect shopping experience! Works precisely as described; not difficult to install.

Reason I chose this business:

They seemed to have precisely what we were looking for.

Date of experience: July 12, 2024

Thumbnail of user lindaf2988
Florida
2 reviews
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Whole experience with the United States Flag Store was GREAT.

God bless you all & God bless America!

Linda Fuller, Polk City, Florida

Date of experience: July 2, 2024

Thumbnail of user jerryp618
Georgia
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase

No problem navigating the web site. Got my order in time frame required to decorate my church for the 4th of July service.

Date of experience: May 21, 2024

Thumbnail of user tinap749
Virginia
1 review
0 helpful votes
  • Send Message
December 22nd, 2023
Verified purchase

I ordered the nylon Ga State flag for our outside flagpole. It looks great! I received the order in just a few days. The best thing is that it is made in the United States.

Thank you!

Date of experience: December 20, 2023

Thumbnail of user mikem4071
Alabama
1 review
1 helpful vote
  • Send Message
April 5th, 2023
Verified purchase

I did not like the package my flag was sent in.In the past the flag was shipped in a box. The web site was difficult for me to operate and track my package. Will order from someone else next time!

Date of experience: March 6, 2023

Thumbnail of user lukec349
Michigan
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase
• Updated review

It was great, we needed a flag, it came fast and it has held up so far in our weather.

Date of experience: July 8, 2024

It was good
May 24th, 2024
Verified site experience
• Previous review

Date of experience: May 14, 2024

Thumbnail of user alexandera508
California
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

All accessories and flags were as expected. Two original poles looked great. A third pole looked substandard and a fourth replacement for the third didn't look any better.

Contacted customer service about a pole. Was sent out a replacement that didn't look any better.

Service
Quality

Date of experience: December 1, 2023

Thumbnail of user allenr288
Texas
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Ordering was simple. A little dissappointed in the Texas flag. It does not seem to be of the same quality as the American Flag. It is very windy here, we will see how it holds up.

Reason I chose this business:

? Of course I chose the US Flag.

Reason I chose this product:

I needed flags that would hold up to constant winds. The description indicated that these would do that.

Quality

Date of experience: January 2, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. The American flag that you purchased is a polyester flag and the state flag that you purchased was a nylon. The polyester flag is a heavier material and stronger. We do offer the Texas flag in a polyester material FLGFSSP1000024004 it runs a little more expensive than nylon but will last longer in strong wind.

Thumbnail of user steved1952
Indiana
1 review
0 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

Good. Only things disappointing were - you had no 3-hole weighted flag stand for the desk; and you had no 4" x 6" firefighter flag. Otherwise, everything was fine.

Date of experience: September 7, 2023

Thumbnail of user beverlyr360
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

This flag is nowhere the quality of a flag that I purchased from Uncommon Flag! In matter of fact after flying it for one-week it has begun deteriorating!

Date of experience: September 9, 2023

Thumbnail of user mariannej70
Colorado
1 review
0 helpful votes
  • Send Message
November 16th, 2022
Verified purchase

I ordered online, called regarding sales tax, waited for less than 10 minutes, was given a procedure to follow to remove sales tax and I hope it works!

Quality

Date of experience: October 17, 2022

Thumbnail of user christineb2564
District of Columbia
1 review
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

This was the second row in a year that I have ordered these flags. I am really pleased with the service and quality. The flags were delivered prior to the original eta. It was a nice surprise.

Date of experience: June 29, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Christine!

Thumbnail of user melissas3102
Virginia
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

I made this order probably 2 weeks before it arrived. I didn't expect to get them so fast! Thank you so much for getting this order to me so quick. We wil definitely be using you again.

Date of experience: July 31, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?