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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,017
Neutral
54
Negative
56
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47,546 reviews

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One of the oldest flag retailers online.
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Reviews (7,655)

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user richardf2373
South Carolina
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

I requested this flag for several years that was made in USA, and
Finally you showed one and I bought it. Very simple " give the customer what they want
And they will buy it".

Reason I chose this business:

Previous customer.

Reason I chose this product:

You sold me what i wanted.

Quality

Date of experience: September 11, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Richard!

Thumbnail of user fredf509
Georgia
2 reviews
0 helpful votes
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March 15th, 2024
Verified purchase

Great descriptions of each flag made it easy to decide which one worked best for our situation.
Reasonably priced. Arrived in good condition and on time.

Date of experience: March 5, 2024

Thumbnail of user daleg306
Virginia
2 reviews
0 helpful votes
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February 2nd, 2023
Verified purchase

I ordered a casket flag and it is of the highest quality. My order was processed extremely fast and was delivered within a week. Couldn't be more satisfied!

Reason I chose this business:

Great selection offered.

Reason I chose this product:

I wanted a quality flag for my late friend's widow to display in a display case.

Quality

Date of experience: January 3, 2023

Thumbnail of user maco14
Massachusetts
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Ordered my flag (for cheap) and it got here in a week or so. Material was good, quality was good. Overall great experience. If you need a nice flag definitely get it from here.

Date of experience: October 31, 2023

Thumbnail of user janee415
Illinois
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

I had previously ordered from somewhere else and the quality was terrible. The flags from United States Flag Store are well made and beautiful. I will definitely order from here again.

Date of experience: November 7, 2023

Thumbnail of user lisad3073
Virginia
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

I ordered two flags to use to sew onto a student's graduation stole on April 19. According to tracking, it was "damaged and returned to sender" on April 24. I was never notified of that status, and in fact on April 24 the status of my order was changed to "completed." On May 3,9 days after this, I attempted to add the order to my account in order to find out why I had not yet received them, but I could not. When I reached out to customer service, they told me that the package was being returned due to address issues (not what was noted on the tracking) and asked me if I wanted a refund or reship. I asked for a reship and was told it was submitted for reship on May 3. The item was not shipped until May 5 and I didn't receive it until May 10. This was over 3 weeks after the original order was placed. My student was unable to have the flags on her stole for her graduation pictures. I am deeply disappointed that there was no attempt to reach me on April 24 to try to correct the address issue and complete delivery, if that was indeed the problem and not damage to the package, and I wonder how long before someone would have finally contacted me had I not reached out first. I will not be ordering from here again.

Reason I chose this business:

Right price and expected quick delivery which did not happen.

Service
Quality

Date of experience: May 11, 2023

Thumbnail of user deborahl2183
Texas
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The quality, look, and the size of your flags are superior to all other flags I have purchased from other companies.

Reason I chose this business:

Made in USA

Date of experience: June 4, 2024

Thumbnail of user neonm
Louisiana
1 review
0 helpful votes
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April 6th, 2017

The title is the best and only explanation needed:)
But if i had to go into detail, the products were cheap and well made. The shipping was blisteringly fast and i couldnt be happier

Date of experience: April 6, 2017

Thumbnail of user sherryt485
New Jersey
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

I am very pleased with my flag display. I purchased it to put the flag that was laid on my husband's coffin before burial. I was surprised at how heavy and sturdy it is.

Reason I chose this business:

I liked what I saw on their website

Reason I chose this product:

It was what I was looking for

Quality

Date of experience: September 8, 2023

Thumbnail of user dianaw766
Minnesota
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

My original order was not followed, and I received a smaller size flag than ordered and paid for. Calling the customer service number, I was assured the correct order would follow - and it did.

Date of experience: February 24, 2023

Thumbnail of user danielk1845
Florida
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

This is the second year that I purchased flags from the flag store. The flags were reasonably priced, customer service was excellent, delivery was prompt I will be back next year to buy more

Reason I chose this business:

The first year just lucky, second year because of first year experience

Reason I chose this product:

Community project for my football team

Quality

Date of experience: June 27, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Daniel!

Thumbnail of user merlina18
Iowa
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

I have been trying to order a couple Air Force and a couple Navy 3 by 5 Heavy Duty Spun Polyester for a while and have not been able to get them hopefully you can contact me when they come in and save them for me

Quality

Date of experience: April 7, 2023

Thumbnail of user stevea1710
Texas
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Very good website and good explanations on the different type of flag materials. It was easy to make my choice for the type of environment I live in. Fast service and made in USA.

Reason I chose this business:

United States Flag Store website described the different material types used in their flags and a description of the best material for different environments. I had purchased a flag pole and an upgraded 4 x 6 flag from another company prior to finding US Flag store. The upgraded flag faded fast and became very torn on the end within 3 months. The other company's website flag descriptions did not mentioned the type of material or options for better flags. I paid a lot for the upgraded flag that did not last long. I thought I would try one of the US Flag Store flags. So far, it is still looking great and holding up really good. I feel I got my monies worth.

Reason I chose this product:

I purchased their USA46SPVF American Flag 4ft x 6ft Valley Forge Koralex II 2-Ply Sewn P 46311000II. When I received it, right away I could tell it was made of very good heavy material and will last a lot longer than my last flag.

Quality

Date of experience: November 22, 2022

Thumbnail of user micheleh731
California
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

My flag arrived in a timely manner. It was as it was described.

The flag is sturdy and the stars are embroidered onto the fabric.

I will order from them again.

Date of experience: April 26, 2023

Thumbnail of user jerrym1098
Colorado
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Always a great place to buy flags for friends and family. Quick and easy purchase, website is easy to navigate. Great quality of pictures and information about each flag. Highly recommend.

Quality

Date of experience: January 3, 2023

Thumbnail of user markm332
Indiana
1 review
0 helpful votes
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February 6th, 2017

Fast and easy website. Good quality products and service. Company kept in contact throughout ordering, shipping and arrival. I will be ordering again soon.

Date of experience: February 6, 2017

Thumbnail of user thomasl110
New York
1 review
0 helpful votes
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February 8th, 2017

We will be proud to display our made in America Flagpole. Made in America Flags
As well. We ordered these items on 2-3-17 and received it on 2-7-17 very quick
Service.

Date of experience: February 8, 2017

Thumbnail of user benm1054
California
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

I ordered and received a good quality 3 x 5 American Flag. I will refer family and friends when I can to your online store to show support for your business.

Reason I chose this business:

Because it is an American company.

Reason I chose this product:

My family and I are American. We always buy flags and other memorabilia to show support for the U.S.A.

Quality

Date of experience: May 7, 2023

Thumbnail of user calvint11
Georgia
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

The quality of the Christian flags I received seem to be good. Received them in a very timely manner. Very satisfied with all of my experience with United States Flag Store.

Reason I chose this business:

Saw the website and thought you were the one I would try out.

Reason I chose this product:

I am a Christian and wanted to express it in front of my house.

Quality

Date of experience: May 12, 2023

Thumbnail of user madelines175
Minnesota
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Wanted the heavier duty one but it was on back order. This one seems fine for now but not as tough as the previous one we had that lasted over 9 months. Hopefully this one lasts long as well.

Date of experience: October 23, 2023

Thumbnail of user paulg3085
New York
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

We like to buy made in America. They did make our float lookj good onn top of our flag poles.

Date of experience: July 6, 2024

Thumbnail of user tracil125
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I was pleased with the shopping & purchasing these car flags but it was the wrong material for what I wanted to do with them.

Reason I chose this business:

I chose this company because of their reviews & quick shipping!

Date of experience: June 3, 2024

Thumbnail of user kimp1043
New York
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I ordered 5 flags to be used in a show and 1 out of the 5 flags was different from the other 4 so I guess I would specify in your instructions that they need to be all the same style.

Quality

Date of experience: January 19, 2023

Thumbnail of user stevenk1595
New Hampshire
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

I received my standard intact and beautiful. I raised it in the dead of winter, and now it flies proudly, a stoic reminder of the unity and freedom over the land of which I call home.

Reason I chose this business:

It was a Google search and the company was American

Reason I chose this product:

American made

Quality

Date of experience: February 9, 2024

Thumbnail of user andrewt1416
Pennsylvania
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

I realize production costs are an issue for businesses, but I wish all your American flags were produced in the USA. Your prices are good and I'd be willing to pay a little extra to keep all American flags made in the USA.

Quality

Date of experience: July 24, 2023

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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