United Airlines

They changed my seating without my knowledge and put me by the exit door. Then told me i could switch my seat, but when i returned my flight had left me 20 MINUTES EARLY!.
Then they promised me the next flight, two hours later... which ended up being to full! SO they switched me to American Airlines which didn't board for another 6 hours from then!

They tried to make it up to me by giving me vouchers for my next flight and food and cab service... but everywhere i went WOULDNT ACCEPT MY DAMN vouchers! Then they told me because I accepted them, they couldn't alter or change them so that I could. I will NEVER FLY with them AGAIN. EVER!

Jerks.

I've got a massage from United said that my flight from Midland to Houston is delayed from 7:15 pm to 11:45pm
But when I arrived to the airport the flight was canceled without email or massage
It was a disaster at that time because I had to find a hotel and a ride to go back at next day

United cancelled our connecting flight from Newark to Nice, France on a moment's notice due to "mechanical issues". Their customer service was terrible- stood in line for 3+ hours only to be told the people at the airport have no authority to help you in any way- can't issue refunds, theirs options for rebooking are laughable (yes, let's travel from NY to San Francisco to maybe get on a waitlist for a flight to France! WTF!), and on top of that they are incompetent in not even being able to issue a valid taxi voucher or booking you into a hotel on Staten Island in the middle of nowhere only to find out at 2 am that hotel has no rooms available. Impossible to get a hold of them to issue any sort of refund and we had ti pay out of pocket to get back home to Chicago and book a flight through another airline to France losing 2 days in the process. United should be held liable from a criminal perspective For their actions- it's deceptive marketing at best and outright fraud at worst. Stay away from United at all costs!

United uses chase for there credit card beware of any deals heres my story im posting every were that uses chase for there credit card Had chase united credit card im disabled low income would never spend more than i got check email u can now spend over a hundred and pay no apr if paid by time giving i bought 4 hundred dollars went to get my monthly payment there offer would not work i called chase the guy read the offer they sent me and said offers may change it was 4 days after i got the offer i watched the news and they said some banks were in trouble and now instead of making zero interest if paid by there date now because my income limit they can go from breaking even or some one like me by the time im able to pay the items off they might get 3 to 4 times what i would have paid by using there offer i live by chase bank and also us bank Im going there and telling any one that will listen that card ur about to use it comes from chase and ask them is what ur going to buy worth 2,34 times it worth because they scamed me they can l do it to you they r scaming the disabled how low can u go

My baggage did not arrive when I arrived, due to a late departure and layover flight changes. So that was understandable. What was not understandable or acceptable was that it took them 24 hours, after the report was made and the baggage was tracked down, to even put the baggage on a subsequent flight to my final destination - even though there were 3 or 4 of those United flights preceding the one it did finally get put on. During this time there were no updates from them. I had to make an effort to get information.
When the bags arrived at the airport, no one notified me they were here or when I would receive them. I had to call to investigate and they absolutely refused to give me a time when they would be delivered - just within 24 hrs of their arrival (48 hours of my arrival). So on this 5 day visit for Christmas, I'm spending 2 days waiting for baggage - without knowing when it will arrive - that contains absolutely everything for my trip, including Christmas gifts for family.
Not one person I spoke with seemed compassionate or like they were making an effort. They were all on automatic: "I'm sorry for your inconvenience but I don't know when you will get your bags". What could be more "inconvenient" than not having anything you organized and packed for a trip for HALF of your visit? I give them an F for how they handled this and I think it reveals a lot about their customer service caliber, training, and general conscientiousness.
This incident occurred following a flight which departed an hour late for "technical issues" which really was the source of the problem.
So, as I said, "Good luck if there's a problem!"
Mine still hasn't been resolved.

I use to think United was one of the better airlines. Not anymore. I noticed it a couple of years ago, how the airline is getting worse. Now it is the worst one I've been on by far. I was traveling from Corpus Christi to Manila Philippines Saturday December 9th on the 7:20 am flight to Houston. My flight was delayed due to mechanical failure. I was stuck in Corpus airport for almost 8 hours. Watch planes come and go to Houston. While I'm being told there's no room for me yet. As if I already don't have a 24 hour flight ahead of me with no problems. The staff was very rude, and unprofessional. By the time I got to Houston, I had another 4 hour layover. Checked in to one of their Club Lounges at my expense. Long story short, I arrived to my destination a day later. After I returned home, I filled a complaint telling my experience, and looking for some sort of reimbursement for my time and expenses for the trip there. I received an immediate email in return stating someone would reach out to me in 21 - 28 days. No later than 6 weeks. I got a response in less than 24 hours saying all they can do is give me a $100 voucher/certificate that expires in 1 year to go towards my next flight. I was blown away. My ticket was $2,900. I felt like they intentionally insulted me to get under my skin. I won't lie. I will fly again with them locally. Because I have a lot of air miles. But after that's gone………. I'll never spend another penny with United in this lifetime. And that's my advice to everyone. Don't just take my word for it. Read the rest of the reviews. United has downgraded to the worst airline (I've ever been on anyway). But still charging elite prices.

I decided to take advantage of my United Card and flew over 75K miles last year mostly Business class so the cheap ticket argument don't count. I flew West to East Coast multiple times a month and had at least 1 out of every 4 flights where there was technical issues. And if it wasn't a technical issue the flight attended didn't show up for morning flight and we got delayed like 3 hr's and i missed my connection flight in ORD and had to spend the night at a hotel 45 min from Airport. If that's not to bad, got there at 1:30 AM and had to leave hotel at 4:30 to catch my 6:30 am flight. This airline is a joke and as long as there is no regulation for none delivery of services like in EU they will do what they want. If you fly in EU and they are late tey have to pay you so they have an interest to be on time. In The US since they give you a bag of chips it doesn't matter if a flight get canceled due to missing crew or bad equipment. Until we consumer demand better service for they always increasing cost of flying they will get away with it.

TERRIBLE EXPERIENCE! I had a trip booked for my Bachelorette party. Was flying as 8 girls from Newark airport to Savannah airport. The night before our trip after 10pm, we all receive messages saying our flight has been canceled. I called United immediately. I was on the phone for over 2 hours, I was stressed, I was crying, I was trying to re-book 8 girls to Savannah and some had already fallen asleep so I wasn't able to contact them to discuss options. They told me there were ZERO options to fly us out that day from any NYC airport. After 2 hours on the phone, the absolute best we could do was have a connecting flight from Philadelphia to Washington DC to Savannah. I live 20 minutes from Newark airport (a $30 uber ride), the 2 hour uber ride to Philadelphia airport was over $200. Our flight out of Philadelphia was delayed, and we missed the connection in DC. Ultimately, a 2 hour flight from Newark to Savannah turned into a 17 hour total trip time. We could have driven to Savannah in way less time. On the phone call, I felt forced into making the decision while there were no good options. I kept asking for compensation options because of the insane delay & increased cost to get to Philadelphia. I was told I can file a complaint with Customer Care after I book. When I returned from my trip, I filed a complaint and was told that because I accepted a different flight, there was nothing they could do. This airline is a scam, they do not have customers interests in heart. I would rather fly Spirit than United.

United is a terrible airline. Pilots and crew maybe part of some union. Leave their customers hanging when it is time to clock out.

United Airlines Makes Kids Cry

Yep. You heard that right. Flight 6260 from Wichita to Houston, September 8,2021.

My family and I were sitting in rows eight and seven.

Up comes this father with his four year old son. "You're in our seats."

"Are you sure?" I compared our boarding passes. United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). Well, I didn't move. And United Airlines kicked the man and his four year old son off the plane.

Then the man's four year old son began crying. That's when you know the stinky stuff has hit the fan.

United only let the man and his son back on when I pointed out two open seats nearby. All that wouldn't have been so bad except we'd all had our original flights canceled by United Airlines the day before and had to spend an extra night in Wichita.

Pure pandemonium. And lots of $$$ we couldn't afford.

I asked about compensation but no one listened to me. Missed a whole day of work and wasted another day traveling. At the connecting flight, no wheelchair assist came for my handicapped mother, and I was scolded by a United rep. For not having left my mother on the plane.

What was I supposed to do? Leave my mother on the plane and go to my connecting flight?

Negative, Ghostrider.

Wheel chair assist should be there when the handicapped person gets off. This is the last time I'll fly with United if I can help it. Delta was a lot nicer. United needs to get their act together.

Very poor customer service. Losing people bags. They have lost my 3 bags. No one is caring to help me.

So our flight was delayed leaving Richmond. United rep tells us we won't make our connection in Chicago to KC at 10am. She puts on an American flight at 5 pm! Gee. Thanks. We get to Chicago in time for the first flight race to the gate to have the United rep tell us they sold our seats. Gee. Thanks. But they'll get us on another flight to KC before 5 pm. They send us to the other side of the airport and when we get to the American desk the rep tells us the paperwork they gave us is useless. We can't get on the flight. They tell us to go back to United on the other side of the airport. We called United instead. We waited on hold for two hours! In the meantime we missed one flight to KC and were about to miss another when they finally got the mess straight. Oh, one more thing, the United rep told us on the phone that our travel agent had refunded some money to American and that that was the problem. Two things, we didn't book via a travel agent and we never booked anything via American, United moved us to American when they thought (thought) we wouldn't make our connection in Chicago. Final straw. When the United rep had us on hold for two hours, she came on the phone at one point and asked us to pay for the ticket again! What? Only United could be this bad. We couldn't make this up if we wanted to. Awful. Final, final straw... United doesn't give drinks. They give shot glasses full of warm soda or water. Not on American. Never again United.

The worst company ever! Disgusting behavior and such a horrible way to treat human being! Feeling sorry for dr Doa and his family.

I will NOT fly United ever again, they need to take care of the customer better. No thank never never again

Absolutely crazy and terrible customer service. We booked a flight from FLL to IAH to NRT both ways in April 2021. In July we found out we were moving to Denver for a job opportunity. Hoping to cancel the FLL to IAH leg and just catch the flight in Houston, I reached out to United to find out the cost of this... 1900$ per person! TO FLY LESS! They could've easily resold our FLL to IAH seats and I wouldve happily paid a change fee, but to rebook us for another 2k per person is a SCAM and robbery.
What was supposed to be a dream valentines day vacation absolutely trashed by a terrible airline and the most uncharismatic customer service.

Nice service, just need to either give 1 free luggage or lower the luggage price. Staff was very nice and caring.

We left Phoenix, AZ at 9:37am but while on the tarmac we had no a/c and the plane had to take off the old way and we were late arriving in Denver. We landed at B55 and our connecting flight was to be at B19. When we arrived at B19 at 12:28 I received a text that the gate had been changed to B94. I let them know we were on the way. I am disabled and cannot walk very well so we got a guy to give us a ride to the elevator that went downstairs to gage B94. We arrived at the gate at 1:11 and the flight was to leave at 1:10 and the plane was still there but they would not allow us to board. They sent us to customer service which really doesn't exist as they said they had another flight to Moab tomorrow but that wouldn't do us any good as we had a train to catch before their flight even left Denver. When I called the company that was to pick us up in Moab the girl said United had 2 flight that evening to Grand Junction and that they would come there to pick us up. That cost us an additional $265 which United refuses to refund instead we got a $150 travel voucher to use by end of 2023 which I hope to never have to use. I would pay more to travel with another airline than use the voucher. You get water to drink but have to buy a snack.

It has come to my attention after booking a flight with united back in Feb that this airline has issues with people of race I am Hispanic with a mixed race child was give a bulk head seat on my original flight that was canceled the next day was assigned economy seats after paying for economy plus seats called airline told them we needed the bill head seating due to travel with infant n needed a bassinet was told they could do it so I moved my flight to 4 days later then my original plans the night before flight departure they changed my seating plan without notification agian I can only assume due to a Hispanic n child with a recognizable black last name they felt it was ok to treat us this way buyer beware this is a very discriminating airline if you have to fly with them make sure your name is not recognized as black or Hispanic if it is they will put you at the back of the plane no matter how long in advance you book your flight and should you have an infant beware they will put u in a middle seat with an infant to disrupt people on either side no regard for passengers at all united is anything but united do not fly with these people they are racist and have no regaled for parents traveling with infant children

10 and half hours delay, no luggage on arrival and luggage delivered 2 days later with broken handle.!

Nicely run with the occasional bad incident where they toss out a passenger. However, on the whole not a bad place.

Great service at boarding gate Denver. Allowed elderly and others who need more time to board early. Had wheel chair available.

On February 9th, 2018 I was scheduled to depart from Pittsburgh International Airport at 10:48AM (UA flight 590) and was scheduled to land at 11:30AM at Chicago OHare International Airport. As I was doing my standard check -In at the kiosk machine I encountered an issue when obtaining my boarding pass.
For some reason, I was no longer allowed to bring a small purse and a very-small gym bag (which weighed less than 2Ibs) as a carry on. Assuming that there had been some error with the machine I had kindly asked for a representative to help me with obtaining my boarding pass. Without even looking at my items she told me that I would have to pay for the gym bag and check it in with a fee of 25$.
I kindly obliged but was in complete shock that you would have people pay 25$ for a carry on item that: 1) fit in the required parameter to be a carry on 2) should be allowed as a second carry on as a whole since I only had a small purse 3) the flight was not fully booked and there was plenty of space ON the aircraft for the item.
If you could kindly reimburse the 25$ that would be greatly appreciated since this fee was completely unmerited and unnecessary. Please feel free to contact me at your convenience.

Good flight, delicious food and polite staff. The only drawback is really not reasonable pricing policy. Wasted ton of money.