United Airlines

They canceled my flight on June 18,2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They said passengers can submit it to their website and be reimbursed it later. They are a liar and never respond to your request. When you contact them, they will ask you to submit to many different departments and say your money cannot be refunded. Hate this airline so much, just feel like they are a thief and have stolen money and are lying to me! It is the worst experience I had with an airline!

United airlines is one of the worst airliners to operate in the USA. They are cheaper for a reason and that reason is that they have the worst service of all the major operators. Spent 1 hour inside a plane at IAF waiting for the pilots to show up. Nevermind that this was already after missing my connecting flight because of a lightning storm (understandable btw for safety reasons). But they love to rub salt on wounds when they are already in the wrong with the customer. They are a mess and no wonder they went bankrupt before and at this pace, I feel they are heading in the same path. I will avoid United from now on and recommend others not to use this company for their travel as they will find a way to make it a bad experience.

Purchased a seat upgrade while doing my flight order. They refunded me $300 and said no seats were available. Then, when I contacted customer service, they told me no seats were available. I said, what are you talking about? There are at least 7 seats and there were more when I booked. Oh. Yeah. "Those seats may not be available because people did not pick their seats yet" I said, the system lets me pick and pay for the seat upgrade for those 7 seats at a price of $862! So, either the seats are available for A LOT more money, or you are lying. Agent tells me that I can book at the $862 upgrade price. So, what the hell, United. This is clearly a bait-and-switch tactic. This is the second time you've tried this with me. So, it's definitely not a new thing. If you offer the upsell, you'd better make good on it. No wonder why people are pissed when they get on the flights.

This is the worst airline I ever had! The flight got canceled due to airplane issues. They asked us to pay for the hotel and fees ourselves first and they will reimburse us by uploading the receipts from their website. I uploaded all the documents in June and they mentioned they issued the payment to me, but until now I received nothing. It had been 6 months now. I emailed them many many times, but the rep, Luz from Customer Care Management, never replied or provided any information about the payment. Very dishonest and just keep telling lies to the customers. Please stay away from this airline!

I booked my flight in advance and selected an isle seat for a reason. When I went in to check in the day before it auto changed my seat to a window seat. It would not allow you to go back in to change the seat once the check in was complete. What is the purpose of picking a seat but not being able to keep it. Might as well have a first come first serve seating. Very disappointed in this airline.

Traveling from Knoxville to Hartford, first flight was delayed over an hour due to mechanical issue. Missed my connection flight and they couldn't get me another flight for 5 hrs. Their policy is $15 food voucher? Are you kidding a breakfast sandwich here is 12$ literally can't buy anything in the airport to eat for $15. Ridiculous. Will NEVER FLY UNITED AGAIN!

Sep 7th, 2023, my family (2 adults, 2 girls 7 years old) had to fly back to Germany from Tucson AZ. They checked in, my grandkids were upset to leave me. The friendly man behind the counter (sorry don't know his name) must have seen it. We were sitting and hugging when he came and asked for my ID. He took it and went behind the counter. After a few minutes he came back and gave me a visitor pass the I could go with them to the gate and had 90 more minutes with my grandkids. It meant so much to them and me. After this, it continued to be like this. The people in the security department were just as nice. Making the whole experience so personal and friendly. Maybe there is hope that we can get back to the world we had before Covid?!?! Thank you so much!

About 90% of the time I fly United there are always last minute "technical delays." The plane can be at the gate for hours and only when we've all boarded, door is closed, then they realize there's some tech issues. It's really frustrating that their consistent issues are at the expense of the passenger.

Last, the majority of service received is typically rude, standoffish, and uncaring. Any business employee treating customers like many of United employees do would be terminated.

Being captive under poor conditions is not appropriate.

Asian and European airlines do it right, not United.

Booked flights 8 months ago. Constant flight changes. No help at all. Had to spend a whole day of vacation.just trying to contact them. Basically I hope they go out of business, they should fire everyone involved in customer service, but then again it appears they don't have anyone in their customer service dept so should be easy.

They don't give a $#*! about leaving you stranded. They wouldn't pay for my $300 in expenses when they stranded me in Denver in May, for two days, they tried to make me go through Dallas without a direct flight to Moline. Then when they rebooked me the flight was backed out, then they unloaded us for an hour then reloaded us to get me there 3 hours late. Today they have changed my gate to the end of the B concourse and now delayed this F'ing flight too. Total uncaring AH's! Did I mention I used to work for them!

Currently I'm at Dulles airport in Washington DC. We missed the flight and the customer service reps handled the situation poorly. After 3 hrs wait, I was given lies and a $100 flight voucher. Not worth being at the airport from 10 pm to 8 am the next day. Not recommended airline

My flight from Denver to Atlanta left 30 minutes late. The air conditioner control was broken and the plane was freezing. Staff said sorry, but nothing they can do. No charging ports in United Airlines waiting area in Denver nor on the plane itself. Waited over 45 minutes in Atlanta for bags to arrive in baggage claim.​

My worst flight experience was with United Airlines on July 21st. I had booked a flight from Ottawa to New Jersey because I had a business meeting scheduled for 12 noon. The flight was scheduled for 6 a.m., and I expected to arrive at 7 a.m., thinking I had enough time in case of any flight delays.
However, my flight was delayed for 7 hours, and it didn't take off until 1:15 p.m. and the airport attendants informed us this was due to a fire extinguisher functionality. By the time I arrived at my destination, my business meeting had already concluded, rendering the entire trip pointless.
Upon returning home, I promptly filed a compensation complaint (Case ID: **************). The response time to my complaint was disappointingly slow. I eventually received an email offering two options: a cash compensation of $600 or a travel voucher worth $1000, valid for 12 months. Since I had no immediate travel plans for the next year and the voucher would expire within 12 months, I opted for the cash compensation. I provided my address as requested for a check to be mailed out.

To my surprise, I received a response from United Airlines stating that I did not qualify for the compensation option I had chosen. Instead, they offered a travel voucher worth $200. United Airlines claimed the flight was disrupted due to safety reasons, hence I do not qualify for compensation.

This experience was incredibly frustrating and disappointing and I will not advise anyone to travel with United Airlines if you have an important appointment the same day.

Flights keep changing booked a few months in advance had to pay more to keep same date. Plus paid for upgrade seat and didn't get the seat I paid for. They suck never flying with united airlines again.

After arriving at the airport my and my husband's flight from Zurich to Newark, NJ was delayed for 2 hours and 50 minutes (the airlines out of Europe must reimburse you if they are delayed for 3 or more hours, hence 2 hours 50 minutes). We were supposed to leave at 10:10 and were delayed until 1:00. We got a text that the plane was boarding so we went and stood on line for almost 1 1/2 hours until they finally told us that our flight was cancelled. Long story short, we were not able to book another flight for 2 days and we were told that United would reimburse us for meals, lodging and taxis to and from the airport. They told us to keep our receipts and submit them for reimbursement. After spending over 9 hours in the airport we finally left (without our luggage because it couldn't be retrieved until hours later and we had to go back and get it/search for it ourselves). We kept all of our receipts and submitted them to United only to be told "United's auditors have reviewed them and will approve $580 USD for your expenses. For additional expenses to be considered, please provide receipts that show the items purchased, not just a total of the items purchased." NO ONE told us at the Zurich airport when my flight was cancelled to keep Itemized receipts! Instead of being reimbursed $1319.88 USD, we are getting less than half for our inconvenience. Absolutely insulting! Shame on you United!

Has Bait & Switch become corporate policy. I just purchased two tickets at a rate 25% over last year and on seat selection found none were available at standard price and upgrades were required for more money. Bad enough being gouged but adding insult to injury. Too much

Unlike American Airlines, it appears that United intentionally makes it virtually impossible to use your flight credits from 2020. Their app is often glitchy and is inconsistent in how you can book flights with your credits. If you call their customer service line, you wait more than 60 min and then are given the obvious run around. Their goal: make it so confusing, difficult and frustrating so you just give up. From a goodwill standpoint, they have none; even for their top-status members. Tip: book your flight with another airline.

We have flight schedule from Chicago to San Francisco and San Francisco to Seattle. Chi to SF was delayed for 3,5 hours, because electronic in airline was not working good, so they 2 times restart the aircraft. Jesus!. So we arrived same time as departure San Francisco to Seattle. Whey wouldn't wait on us 10 minutes. But tha worst here that waiting customer service line time was 2 hours. All people tired, angry was standing and waiting until slowly worker will understand what happens. Now we have new flight in 8 hours later. And that flight will be delay for 2 more hours. So I spent all my day in airplane airport because of United workers and delayed