United Regions Van Lines

We had hired a moving company for an interstate move between AZ and OH. Issues began when the two individuals from the company arrived on 04/01/2023. I own a 1222 lb. gun safe. This was told to the company when they were hired. The company only sent two people for my move with just standard dollies. In the past, it has taken at Least 2 people and specialized tools to move my safe. We were also told that we would owe more money since the cu. Ft. Was underestimated. Nothing was explained to me as far as the process of making an inventory. Both of the individuals were from the Ukraine and only one of them spoke broken English. They had to go hire three additional men off the street to move my safe. It was loaded on its side in the back of the truck. I had a grandfather clock loaded into the truck as well with the rest of my belongings.

I did not take delivery of my items until 04/27/2023. When they finally arrived, my safe literally looked like it was rolled off the back of the truck onto the ground. It has deep scratches, gouges, and scrapes on all sides of it. Also, one of the hinges for the door was bent. My grandfather clock was not on the truck, my grill had a large dent on the lid, an antique chair was split on the back, and my tv stand was damaged on the back.

I called the company and they outright refused to acknowledge that my clock was even picked up. I completed the claim process with the "independent processor" and was offered a grand total of $75.00. My gun safe cost over $4000.00 when I bought it in 2017. To purchase the same model now would be over $8000.00.

My most recent cross-country move was handled with the same degree of care as if the movers had been transporting their own family heirloom china set. I had complete peace of mind that my grandmother's antique cabinet and pricey wine glasses would arrive safely at my new home.

Even though it was raining quite a lot on the moving day, the movers managed their time spectacularly. They arrived thirty minutes earlier and worked diligently from then on.

Excellent assistance. Prompt service, on-time arrival, and the agreed-upon pricing were all guaranteed. Because to the careful packaging, neither my home nor any of my possessions were damaged in transit. Extremely pleased; will use again.

Thanks to the Movers, our interstate move went off without a hitch. Their professionalism, friendliness, and genuine interest in making sure their customers were happy shone through at every stage. My move went as well as could be expected.

One star only because of the guys that handled the furniture. As a company I found them to be liars and cheats. They low balled their estimate and then puffed up the packing to be able to charge more. Promised delivery 3 times before we actually got our stuff. Missing items and cartons but haven't been able to receive a reply from the office after several requests.
Worst experience.

Max and Jack diligently packed all my possessions, ensuring their security throughout the journey. When my items arrived at the new home, they were swiftly and efficiently unloaded, with everything in impeccable condition. Their dedication to their work left a lasting impression on me.

Kevin should be commended for being flexible and accommodating while we adjusted to our new schedule. He not only beat our expectations in terms of how quickly he finished the job, but he also stuck to his word.

I have moved for work over 10 times. This is the worst ever. Notified of delivery less then 24 hrs on a trip that they drove 5 days. I was told I would be notified when it was scheduled for pickup. I was notified today at 1:30 PM for tomorrow drop off. I can't be there as I am out of town for a few days. If they notified me when they promised to I could have given someone the keys to let them in. Every other company I have used has called said there going to load this day and provided a anticipated delivery.

Recently, I scheduled my shift time with United Regions Van Lines and found them responsive and friendly. They sent four workers who were competent and dedicated to their work. My furniture was shifted to my new apartment without a single crack. I admire the company's efforts and will hire them again when needed.

885 miles cost me $11,000.00 DO NOT HIRE THEM they lie about cost of move & there isn't a climate controlled warehouse I have $5000.00 worth of merchandise stolen I paid for a 2nd pickup for things they left behind which I never received either the owner is in on this he promised a refund to me for merchandise they so quickly left behind which I never received. They only have Enterprise rental box trucks which aren't long enough to fit a 3 bedroom home & that's when they charge you for another truck on top of it all there not a long haul moving company and there 1st Moving company Nationwide Movers went under. Don't bother asking for owner he is in on the lies and stolen property & money.

As far as we were concerned, they were kind and flexible. They inquired whether anything else needed to be moved to the left or right after they had already moved it. They covered the floors of our kitchen and our new garage to protect them from harm. Before leaving, they double-checked that everything was to our satisfaction. Friends that need to transfer stuff around should get a car, two guys, and some interchangeable outfits.

Your firm has been the greatest professional mover I've used all three times I needed one. Your team's humor and good spirits helped ease the burden of the situation for everyone.

My valuable china set was being relocated, and I was apprehensive about it, but these folks handled it with ease; not a single dish has ever broken or cracked. I am sure I am going to hire them once again.

Exceptional crew took all my anxious nerves and calmed me down with the ease that they functioned throughout my move! They exhibited professionalism the entire time and were extremely careful with my belongings! I have nothing but good things to say about them!

They were available to facilitate us every step of the way. Plus they even helped me reassemble and set up my son's crib. I have nothing but good things to say about them! And I also highly recommend them!

United regional Van Lines which I call let's keep them all in the dark. They do not know when your furniture is coming. It takes them 2 to 3 days to load it on the truck. Once it's on the truck they don't know if your first second or third to be delivered. Apparently dispatch does not talk to customer service so customer service can't give you any answers. This is a company that doesn't communicate between separate offices. Seems like the right hand doesn't know what the left hand is doing. And ending I say do not hire United reading regional Van Lines if you are moving. My furniture was taken out of our home in Virginia the end of June it is now the end of July and no one knows when we will get it. Now we have moved on to it could take anywhere up to 10 days. For them to get it off the truck

They efficiently packed up our belongings and put them in the basement, as well as erected our larger furniture pieces to FL. If you need help with any size move, big or small, I strongly suggest you use Smooth Movers.

When I found myself in a tight spot with a last-minute move, these movers swooped in like superheroes and saved the day! Everything was unpacked and in its rightful place. It was like they had tapped into the Room of Requirement and conjured up a perfectly organized home just for me.