• Unitel Direct UK

Unitel Direct UK

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Overview

Unitel Direct UK has a rating of 3.5 stars from 86 reviews, indicating that most customers are generally satisfied with their purchases. Unitel Direct UK ranks 13th among SEO sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
10
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How would you rate Unitel Direct UK?
Top Positive Review

“Great service”

Lewis D.
6/30/24

Couldn't be happier with the service provided by Unitel Direct. Had a great experience with Ellie W who was able to help with all my queries.

Top Critical Review

“ITS A SCAM! STAY AWAY!”

Bilal K.
4/4/24

They sold me domain name landing pages and gave me a legal guarantee that my business will be found on the first page and under Google maps within 5 weeks. Around the second week I tried to get in contact with them no one answered, or even replied. After the fifth week they had already published the landing page without my consent, with an incorrect number. I tried to ask them to show me statistics of how the landing page is performing they failed to give me any. After many attempts I spoke to another marketing company who informed me that Unitel don't even have Google analytics linked to the landing page. * my account manager was trying to sell me a website as she was blaming my website for having a high bounce rate from the landing page. After I insisted on analytics she never once contacted me. After sending a cancellation email numerous times, * from Unitel finally called me after three weeks letting me know that if I don't pay they will send me to debt collection agency. He refused to listen to the call where the salesman gave me legal warranty that I will be on the first page. Now I will be suing them for damages and for legal breach. Please stay away from these cowboys, and get a proper marketing company. *Personal information redacted by admin

Reviews (86)

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Thumbnail of user mattw372
GB
1 review
7 helpful votes
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May 30th, 2019

Following on from a sales call that actually was very impressive and the follow up service from then on has been nothing short of amazing. The whole firm, the set up, the support and the great people I have had the pleasure of dealing with have made what seemed too good to be true... a reality! Website was on the first list within a day from me paying and now my mobile phone has been moved after a call off them.

Thumbnail of user darylg101
GB
1 review
0 helpful votes
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January 12th, 2024
• Updated review

Melissa, Joe and Mark
Good team.
Good customer support and service.
New web site near launch, hopefully to drive sales for lockers.
Thank you. Much appreciated.

Service
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hi Daryl,

Thank you for taking the time to leave such a lovely review.

Your comments have been passed on to the agents team leaders!

If there is anything we can do for you in the future, please don't hesitate to contact us.

Cheers
Paul

Melissa, customer service
December 9th, 2023
• Previous review

Melissa is a credit to the Unitel customer service team, always polite and helpful. Waiting results from the new Web page launch.
Great work on customer service. Thank you.

Tip for consumers:
Waiting leads, results to build sales.

Products used:
Web site build.

Service
Thumbnail of user craigc220
Canada
1 review
0 helpful votes
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June 4th, 2019

Just agreed to move our utility supply to Unitel after getting an eye watering price off our current provider. Been with unitel for 4 years for the websites and phone lines, never had anything but superb results and faultless service. Staff cannot do enough for you, exactly how a customer should feel

Thumbnail of user richarda93
District of Columbia
1 review
6 helpful votes
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April 19th, 2016

I was seeking for web designing company that can offer me an opportunity to showcase my business in an effective manner. I did a through survey to locate a perfect one. Meanwhile, I came across experts, known as Unitel Direct Limited. Soon, I decided to gather more details about these experts. After this much research, I finally decided to get along with them. Then I realized that they always make sure to implement each fine detail before finalizing a design. I got results that are far better than what I expected and it would never be wrong to say that they really work hard to deliver their best. They are highly engaged to satisfy each customer and this can be seen in several customer satisfied Unitel Direct Limited reviews. I also like to post a Unitel Direct Limited review to thank them for delivering high-quality services.

Thumbnail of user davidai
India
1 review
11 helpful votes
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March 26th, 2015

Unitel Direct has done an excellent job for me. I am more than satisfied with their regular reporting. I have received full data on cost per lead for various channels. Unitel Direct's ability to build an affinity and relate to all our requirements in the right manner was indeed very impressive. They have a dozen of great minds that provided us with good directions and pushed us towards smarter decisions. Their extensive knowledge of web marketing has helped me foster apprehension of all the essentials of online marketing. I am glad to realize their supreme management of my website. My company is very happy with this level of contract with them that has resulted an overall high level of success.

Thumbnail of user michaelj108
GB
1 review
9 helpful votes
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August 7th, 2015

I choose Unitel Direct Limited for the marketing and designing of my website because of the their positive feedback that I came across. The company has been able to get us to the top of the search results in all the areas that we chose to focus on. Working with this notable company was indeed a matter of pleasure. They respond very quickly and leave no stone unturned in ensuring a fantastic SEO service at a great price. I would like to thank them for the dedication they have shown in my project. They were really good advisors. I am very pleased with the end result and would gladly recommend everyone who is building their own website.

Thumbnail of user waltertg
India
1 review
10 helpful votes
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April 2nd, 2015

This is the first time that I am sharing my experience and writing a review on Unitel Direct Limited. I contacted Unitel Direct Limited for getting my business website to be more dynamic and effective to achieve my target visitors and gain profit from it. But apart from website designing, they also provided services like search engine optimisation and social media marketing that helped me in many ways. The work delivered by Unitel Direct team was extraordinary and excellent with high level of service, that too at a reasonable price. Their expertise has helped me to maintain high Google listing that resulted in my business growth. Unitel Direct Limited has surpassed my expectations on all levels. My websites now looks great and works better than I ever expected! I always refer your services to my friends and co-workers.

Thumbnail of user gc155
California
1 review
0 helpful votes
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June 9th, 2019

Excellent prices and support and service received for our museum. We got almost 30% off our electricity, being a user of a vast amount this is absolutely incredible. Were a charity so every penny we spend is precious. To make a saving of over £20,000 a year left me speechless

Thumbnail of user rachelw48
GB
1 review
12 helpful votes
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September 14th, 2015

I would like to thank Unitel Direct Limited for their incredible website designing service. Recently, I hired them for designing my website, and I have to say that they did an amazing work. I contacted one of their experts and explained my needs. Initially, I was little tensed before hiring them, as my previous experience with another designing company was not good. But, after going through Unitel Direct reviews, I felt really confident about the services. The quality of their work did reflected their experience in this field. When it comes to web designing, there is no one better than Unitel Direct. Their prices were also reasonable and the services they rendered was also good. I opted for their silver plan under which they offered me template designs, unlimited text, and many more things. I would like to recommend them to all for their excellent services.

Thumbnail of user cenat
India
1 review
1 helpful vote
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December 8th, 2013

My last SEO company failed to produce any results, and now I am looking for a new service provider. Unitel Direct reviews seem good, and maybe this company can help me get an increased visibility over the web.

Thumbnail of user jasonb173
Arizona
1 review
10 helpful votes
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November 16th, 2015

I started working with Unitel Direct Limited few months back, and I was hired as a Sales Manager. I had worked with various companies, but the experience I have gained by working here is far more satisfying as compared to others. They lay emphasis on the development of the employees and closely analyze their performance. They also make continuous efforts for the betterment of the staff members. They offer a professional working atmosphere to the employees, so that they can contribute more towards the success of the company. So, I am posting my review among many Unitel Direct reviews, as a gesture to say thanks. Unitel Direct values their employees and this is clearly reflected through their policies.

Thumbnail of user colinh91
1 review
12 helpful votes
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May 17th, 2019

Superb response to my query when I have just called their help line. Very happy to recommend Unitel to my friends and fellow business associates. One of the main points about working with them is the speed in which you get things done. I have had many accounts with major suppliers like BT and EOn etc. Unitel have our website, yell adverts and all our utilities, I get one bill for everything and I get answered when I call (which is rare) by someone very quickly, I once waited for BT for well over an hour, to then be cut off!

Thumbnail of user rhetth
GB
1 review
7 helpful votes
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September 24th, 2015

Unitel Direct has been managing my website for more than a period of two years. In addition, they are also promoting it through their excellent SEO solutions, and I would like to thank them for their hassle-free and cost-effective services. They provided a technically advanced and attractive website, which presented my business in a better way to my clients. Their experts offer the best methods to keep my website up to the standards of the market, and even ensured to improve its ranking. They helped me a lot in the development of my business, as they made constant efforts to increase the visibility of the website, which ultimately helped me to attract more customers for my business. So, I would like to leave the Unitel Direct Limited with a feedback as an appreciation for their brilliant work. Each and every Unitel Direct Limited review gives a clear view about their ways of handling their projects.

Thumbnail of user mandyj29
1 review
10 helpful votes
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May 16th, 2019

So happy that I decided not to make the leap with a former employee and switch away from Unitel. I have just landed a huge order off my website! My Unitel website and not the yell site!
I am also posting this in Unitel's defence as the former employee of Unitel was pushing me to put a bad review on about them, his words were "im telling everyone to do it", when I wouldn't entertain his drivel or listen to his high pitched voice a moment longer - I put the phone down, he tried calling back relentlessly for 4-5 minutes.

Thumbnail of user cherylm430
GB
1 review
0 helpful votes
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May 16th, 2019

Fantastic amazing support from the whole team that dealt with my dads account after he passed away. Luckily for us Unitel has everything with them (website phones and utilities). In what is a torturous period for
Me and my family I have been dealt with by lovely people with the upmost respect and dignity. Thank you especially to the lady who just recently called me, Claire.

Thumbnail of user andrewm94
India
1 review
3 helpful votes
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February 17th, 2014

The team at Unitel Direct knows what my website needed in order to recover from the penalty, and they implemented really effective strategies. I am really pleased with the results of the work by the company, and my website is up once again. Thanks a lot guys!

Thumbnail of user luettam1
GB
1 review
21 helpful votes
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October 1st, 2015

I am quite impressed with the outstanding SEO solutions offered by the Unitel Direct Limited. I would like to say that initially I was not sure about hiring them, as my previous experience with a SEO company was not as I expected. So in order to make an informative decision, I contacted their experts, who assure me that they would make all their best efforts to resolve my issues, and i got to say that i was quite relaxed after having a conversation with them. I opted for their silver plan and it worked really well, as it fulfilled all my requirements at a reasonable cost. They are known for their services and this is clearly reflected in their Unitel Direct reviews. I must say that hiring them was a wise decision because they helped me improve the visibility of my business on some popular search engines. I wrote Unitel Direct Limited this review as a gesture to say thanks for their exceptional services. Thank You Guys!

Thumbnail of user sandrah78
India
1 review
16 helpful votes
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May 16th, 2016

Honestly, I was very unsatisfied with the design of my website. It looks so simple and boring. I was looking for a web designing firm or professional designers who can give a new look and create an advanced and impressive website for my company. Luckily, I came across with the Unitel Direct Limited. I contacted the company and talk to their professionals and explained them my requirements. I was delighted and pleased to see the final outcome that transforms my simple and boring website to innovative and user-friendly website. I must say they do exactly what they have promised. They took care of each and every requirement that was specified by me. They exceeded my expectation and I was really satisfied to see the final website. I would like to thank them and their professionals who executed the entire task so brilliantly. Their dedication and proficiency towards work that has fetched them a number of positive Unitel Direct reviews from their clients.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oleep
India
1 review
2 helpful votes
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November 26th, 2013

The work that these guys have done on my website is really amazing. In just 4 months, my business ranks high on search engine results, and I am expecting great results soon. The team at Unitel Direct is good at the work, and now wonder their reviews have always been great.

Thumbnail of user petern55
GB
1 review
22 helpful votes
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August 4th, 2017

The worst company I've ever seen. They have charged me more than 1000£ just because my non-english speaker sister told them yes (even she didn't understand that) to a new broadband contract. Then I have to move that broadband to my home, they promised me to have speed around 16-20mbits/s, and what I'm having is 0,1mbits/s. They said that's caused by my location that Im living in (Im living in Leeds anyway) that's not their fault they said and they still want to charge me monthly fee 32£ for that 0,1Mbits/s (can't even load a google page). Thank you Unitel Direct! Won't recommend it to anybody!

Thumbnail of user customers38
Customer S. – Unitel Direct UK Rep

Mr Nguyen, I personally was call monitoring our customer service agent at the time when you called in to speak with us. I feel that you review is unfair. You are currently in an agreement for the supply of telecom and broadband services. The speeds that we state are "upto" 20 meg but this purely depends on the quality of the BT line and the distance from the exchange that your property is. We have performed multiple line tests on the line which have indicated that there does not seem to be a problem with the copper cabling into your address. We advised on the call that we are more than happy to send an engineer to the property to investigate this further but there may be a charge associated with this if there was found to be a fault with your equipment or anything that could be affecting the speeds that we have no control over, for e.g. an extension cable being used. The charges that are associated with engineers are beyond our control and are from BT Openreach. Any telecom provider that runs on the BT network will face the problem with line speeds due to line quality and how far you are from the exchange. We have checked to see if you can have the broadband upgraded to fibre but its still not availible in your area either. We want to get this sorted for you and to resolve the issue. I have escalated this to our customer services manager to give you a call and to get something sorted for you. Regards Liam Unitel Direct Group

Thumbnail of user paulv859
Ireland
1 review
6 helpful votes
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May 16th, 2022

Do NOT have anything to do with this company. The have a great sales pitch, but deliver nothing. They will tell you about the all singing all dancing great website they will create for you here is mine https://www.vapeliquidsdublin.com/
My 13 year old neice could do better.
They will take your money and run.

Tip for consumers:
do not go near them

Products used:
seo

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user claytonk19
GB
1 review
12 helpful votes
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May 3rd, 2017

For a number of years I was using two different companies for broadband and telephone services and never really paid much notice to what this was costing me. I just paid the bills. A couple of months ago I received a call from Unitel Direct and, to cut a long story short, I agreed to switch over to Unitel Direct Telecom to keep both my broadband and phone services under a single provider. The transfers were done in a few of days with no disruptions and no installation fees. I have to admit, I was a little concerned that I may have to change my telephone number but I neednt have worried as I was able to keep the same line number for business calls.

The exciting offer of free Google internet advertising for new customers made the switch so much sweeter for me and I am happy to have secured a good deal for me and my business. Unitel Direct Limited is a must recommend service provider for people who need good broadband and telecoms deals.

Service
Value
Quality
Thumbnail of user pandfrecovery
GB
1 review
9 helpful votes
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June 1st, 2023

Was sold the services over the phone sounded amazing but learned very quickly that it couldn't be any further from the truth, after taking 2k off me in two months in signing up fees, them coming after me for monthly area fees I phoned up and cancelled my membership, that was months ago. With no communication from this shower of I pre emptied the out come saying it's strange how I've had no communication from them about cancelling to my wife, I've come home today to a county court claim totaling £3003.14p.so when this firm says it out to help sall business it definitely a lie

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Dear Ian,

We, as a business would only ever let things go this far if we needed to recover costs.

If a court of law is satisfied with our evidence of the work we've done for you, then I am confident in saying that we are not at fault.

Unfortunately, if you don't pay your bills, this is what happens.

Regards
Unitel.

Thumbnail of user jimd1438
GB
1 review
5 helpful votes
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June 6th, 2023

Scammers.
Having done business with them for over a year now I didn't like their services and wanted to cancel. They told me I couldn't and that I owed them money. They are incredibly rude and all of my freinds who have the same type of business are avoiding them. They have made me ill and I wish I'd never heard of them.
They have now replied denying all knowledge!
Well let me tell you all, they have handed ``the file `` to Debbie who has started ranting on about how much money we owe, well we are recording all the conversations and posting on youtube for all to hear. We have been told that we do not owe any money and Debbie is in fact Harassing. We will post Debbies conversations on youtube as well.

Date of experience: 06 June 2023

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user tinaw198
GB
1 review
0 helpful votes
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May 23rd, 2019

As previously put elsewhere - absolutely no hesitation in 1 - defending Unitel against trolls online and 2 - recommending them to anyone and everyone! Unitel save my business from
Collapse after delivering and building a website that people found! What more could I ask for! I'm driven to their defence because I have just received another marketing call from a disgusting firm who are in close proximity to Unitel (probably ex staff) and I played along with their bashing of Unitel - they ENCOURAGED ME to put bad reviews on about them and I quote "we all do in here"! Disgraceful! Quickly bolted off them line when I corrected him that I'm TPS registered and a huge fan of Unitel! Report had been made to the TPS service

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From the business

Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

We work with all industries to ensure that they are promoting their websites in the best way so that they generate quality business enquiries via our online portals such as, the Business Internet Finder and The Trade Finder and our industry specific directories. These listings are specifically built around your business these are all designed to make it easier for your customers to find you.

Our comprehensive range of solutions ensures that we have a product to suit every budget and every business. Our entry level products mean that every business can have an online presence and generate enquiries.

Business History

Unitel Direct has been proudly supplying our customer base with marketing for over a decade!

Company Representative

Thumbnail of user pauln1354
Paul N.

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