business logo of Universal Standard
universalstandard.com
professional, casual womenAge 26-45
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About the business


Clothing item from Universal StandardFashion apparel by Universal StandardMerchandise from Universal Standard clothing lineUniversal Standard fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45
Price: $$

Shipping

Shipping Cost: $15
Free Shipping: yes
Shipped From: USA (New York)

Returns

Return Policy: not free
Return Instructions: returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging.
Return Cost: $4.50 processing fee

Sustainability

Sustainability Score: We avoid
Recycling Program: Reset, Recycle, Refresh

Product

Style: professional, casual
Body Fit: petite & short, regular, plus size
Available Sizes: Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL)

Customer Service

Support Channels: chat, phone, email, text
Support Phone: +1 844-394-8587
Support Email: us@universalstandard.net

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Sezzle, Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

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Universal Standard Reviews Summary

Universal Standard has a rating of 2.7 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Universal Standard ranks 177th among Fitness sites.

service
3
value
3
shipping
3
returns
3
quality
3
Connecticut
1 review
0 helpful votes
Follow Michelle M.
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Poor quality, poor customer service
May 3, 2022

Given the price point of these items, I would expect them to be fairly durable. However, all the tops I purchased (including a cashmere sweater) developed pinholes within a few months.

I wore the tops only with my Universal Standard jeans, so it is either a quality problem with the jeans or tops - I never have this problem with any other brands.

Sadly, when I reached out to customer service to report the problem, they only offered me a $25 coupon on a future purchase and weren't willing to pass my feedback on to their QA team. I'm not going to waste more money on items that are ruined after a few months.

Date of experience: May 3, 2022
Illinois
47 reviews
218 helpful votes
Follow Stacey H.
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I bought a few things from Universal Standard and didn't like any of them. When I went to their website to review the items, I was allowed to review only one out of four. I posted a well-thought-out, completely fair two-star review for their weird, poorly fitting Lisbon Tall Boot, and they never posted the review. Ever wonder why all of the reviews on their website are 4 or 5 stars and RAVE about the products? Yeah, me too. Now I have personal evidence that it's because they don't post low reviews. Which means I'll never buy one more thing from them. (Not that difficult as I didn't like their clothing anyway).

Date of experience: November 5, 2019