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UnlockBase

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Spain
1 review
0 helpful votes
Follow Zeresh A.
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I purchased their service to unlock a Tracfone Samsun Galaxy A01 for the most reasonable price out there. The first time it didn't work but they quickly responded with another option and the second time they provided a work around and it did work. Although, after connecting with my new service provider it did make and receive calls, unfortunately even after trouble shooting several times with new provider and UnlockBase, we never got the phone to connect to the internet. UnlockBase actually provided me with more help and support than the phone company. When they got to a point where they were no longer able to help me, even after a successful unlock, since my phone wasn't working properly, and without me even asking, they provided me with a 100% refund. They went above and beyond. I wish it would have worked for both of us but I am very impressed with their customer service and integrity (often hard to find in tech companies). This is my way of saying thank you! Very impressed!

Date of experience: June 25, 2021
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Zeresh! We are sorry that we could not resolve the issue with the data connectivity but we are happy to hear that you still had a great overall experience with our service and Customer Support Team and we look forward to assisting you again!

Florida
1 review
0 helpful votes
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EXCELLENT SERVICE
April 21, 2022

Excellent service they are fast and well priced would recommend to anyone. They do as they advertise there is alot of scamming going on in this industry it is great to have one company out there that lives up to there hype.

Date of experience: April 21, 2022
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Jeremiah! We are very happy to hear about your satisfaction with our service and speed and look forward to assisting you again!

Florida
1 review
0 helpful votes
Follow Jay H.
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Everything was delivered as advertised.
December 18, 2021

Everything was delivered as advertised.The service was insanely speedy. They even had a countdown timer you an see while you wait. All is in working order. Thanks UB!

Date of experience: December 17, 2021
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Jay! We are very happy to hear that everything worked out as expected and look forward to assisting you again!

Michigan
1 review
0 helpful votes
Follow Paris A.
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Great service
April 29, 2022

After AT&T took $500 out my account but wouldn't activate my service. I contacted unlock base and they got my phone unlocked within three days I was skeptical about using the service because I wasn't sure if The services were real but they are absolutely real and worth it

Date of experience: April 29, 2022
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Paris! We are very happy to hear that you liked our service and look forward to assisting you again!

Jamaica
1 review
1 helpful vote
Follow Pat B.
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Lowest cost and quickest unlocking service with clear and simple steps, almost a fully automatic experience. Very honest providers. I am totally satisfied. Thanks.

Date of experience: June 30, 2022
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Pat! We are very happy to hear that you liked our service and look forward to assisting you again!

Zambia
1 review
0 helpful votes
Follow Louise Mfanafuthi K.
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Excellent service with no hidden extra costs, affordable, and very reliable. My iPhone is now unlocked in less than 2days! Thank *******@UnlockBase. I 100% recommend using this service

Date of experience: May 8, 2023
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Louise! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

California
1 review
0 helpful votes
Follow Famous M.
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No response to email, no unlock as promised within their time-frame. Wish I'd read the truth about these scammers. Do yourself a favor, DON'T.

Date of experience: November 6, 2023
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback! We are very sorry to hear about the issue with your order. Please contact our Support Team at info@unlockbase.com or directly our CEO (Sam) at ceo@unlockbase.com with your Order # so we can check what went wrong and have this resolved asap. Thank you!

California
1 review
1 helpful vote
Follow cesr p.
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Fast!
May 5, 2022

Super fast service. Love the communication. Was able to get my at&t phone unlocked in just 2 days and now using it on Verizon, this place is awesome and truly recommended it, thank you for helping!

Date of experience: May 5, 2022
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Cesar! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!

Philippines
1 review
0 helpful votes
Follow Prince Adriane Paul V.
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Great Service
December 20, 2023

At first I doubt, but now my iphone 7 plus is now unlocked. Thank you so much Unlockbase! Great service

Date of experience: December 18, 2023
Sam G. UnlockBase Rep
over a year old

Thank you very much for your feedback, Prince! We are very happy to hear that you liked our service and we look forward to assisting you again!

Canada
2 reviews
8 helpful votes
Follow andrea g.
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A scam pretty much
August 14, 2016

1) They lure you in by saying it's free.

2) You give your email (big mistake) and then they tell you it costs $50 to unlock a phone that is not even worth $10. So you say goodbye

3) They start spamming you NIGHT AND DAY. You hit unsuscribe at the bottom of their spam and nothing happen.

4) You send angry emails and they keep replying with annoying implications that they are a serious business and have done nothing wrong. Sorry, JOHN Co-Founder & Ceo, you are a jerk.

5) Oh, and now they started THREATENING me that if I don't remove this review, they will register an internet domain in my name and post offensive/criminal stuff there. Good riddance to any appearance of respectability!

Date of experience: August 14, 2016

Overview

UnlockBase has a rating of 4.3 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention and customer service. UnlockBase ranks 5th among Unlocked Phones sites.

service
84
value
85
shipping
64
returns
54
quality
82