• UnlockBase

UnlockBase

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Overview

UnlockBase has a rating of 4.1 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention customer service. UnlockBase ranks 7th among Unlocked Phones sites.

  • Service
    85
  • Value
    86
  • Shipping
    65
  • Returns
    55
  • Quality
    83

This company responds to reviews on average within 4 hours

Positive reviews (last 12 months): 92.3%
Positive
12
Neutral
0
Negative
1
7
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How would you rate UnlockBase?
Top Positive Review

“Best Iphone unlocking service”

Tharunsriram K.
7/3/24

Best iphone Unlocking service i have ever used, good service i have in the times, Best iphone Unlocking service i have ever used, good service i have in the times

Top Critical Review

“Do not use this service period!”

Ray F.
8/2/22

This business is a real scam! They pretend that they are professionals, the reality they are NOT. I am senior data scientist with Google for 15years now, so please let others know about this business. I thought that you are professionals Now after 5days of waiting I definitely conclude that you are not professionals! Please do a refund right away. Ray I am one of the founders of e-commerce! On Sun, Jul 31,2022, 6:13 PM Unlockbase - Customer Support <*******@unlockbase.com> wrote: Hi, We are sorry for the waiting time! This IMEI is currently still in process with the Samsung supplier as they are working unstable which slows down processing for all unlocking vendors including us right now and we expect this to be cleared shortly. If you cannot wait further please let us know and we will cancel/refund your order. Thank you for your patience! **** Please keep all prior email communication when replying **** Ulrik Bengtsson - Customer Service Agent www.unlockbase.com Customer Support available 24/7

Reviews (112)

Rating

Timeframe

Other

Thumbnail of user tharunsriram
Virginia
1 review
0 helpful votes
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July 3rd, 2024

Best iphone Unlocking service i have ever used, good service i have in the times, Best iphone Unlocking service i have ever used, good service i have in the times

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Tharunsriram! We are very happy to hear that everything worked out to your full satisfaction and we hope you enjoy the carrier freedom with your unlocked device!

Thumbnail of user jasonf1510
Texas
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

PLEASE DO NOT PURCHASE FROM HERE! I purchase a unlock for my iPhone 15 Plus, I was told it will take 72 hours and when the 72 hours pass I was told to wait a few more days and still nothing they got my money and phone is still locked, the bad thing about it is that I am being deployed overseas and I told them that and they said they would put on high demand but now I am being told that they are backup on iPhone, I will be putting out more reviews there and also report them is Cyber Fraud Police for false adverting to get peoples money.

Tip for consumers:
scams

Products used:
unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you for your feedback, Jason! Unfortunately the unlocking process of your device got delayed, so in accordance with our 100% Money Back Guarantee, your order has already been refunded on June 15. Upon refunding your order, our Support Team has also offered to keep your IMEI in process completely free of charge for you as a courtesy for the overtime. Despite the cause of delay being fully out of our control, we keep trying our best to convince you of our service and have this issue resolved to your full satisfaction. Thank you!

Thumbnail of user brians4110
California
1 review
0 helpful votes
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December 14th, 2023

I had a great experience with UnlockBase. Their communication before and after I paid was fast and friendly. They were quick to answer my questions. In the end the unlock of my iPhone took a few days longer than their estimate but they did in fact unlock it when I didn't think it could be done. I'm very happy.

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Value
Returns
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Brian! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Thumbnail of user jschmoe1
Brazil
1 review
0 helpful votes
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December 21st, 2023

So fantastic. The team at UnlockBase are the best, most helpful bunch. I've gone with others before and undoubtedly, I'm left to pay more with them after a switch and bait. With UB, if you tell them upfront what the issues are, they will work to identify the right product. It might take a bit of time since they have to work with their liaisons, but they will come back with an answer. Definitely use them. They are worth it and guarantee every transaction, which is great!

Tip for consumers:
Like all other services, they work using liaisons so they are only as good and as fast as as their liaisons. It took a couple of weeks to get feedback and my phone unlocked but they got it done!

Products used:
Full unlock.

Service
Value
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Thumbnail of user joshuajamesjt123
Oregon
1 review
0 helpful votes
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December 5th, 2023

I must have spent at least 4 hr on YouTube trying to figure out how to unlock my iphone 8 and guess what I'm never getting those 4 hrs back. Lol so take it from me save your self the headache and do this

Tip for consumers:
That it could take more than 24 hrs to complete

Products used:
Unlock service

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Josh! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Thumbnail of user andrew147
Jamaica
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

Unlockbase is very simple, reliable and quick. Also, their prices are reasonable. I have been using them for six years and have unlocked about a dozen phones up to this moment. I have been 100% satisfied with them every single time. I trust no one else with my cell phone unlocking needs.

Tip for consumers:
Ensure that your phone is not reported stolen. Also, the phone has to be fully paid up (out of contract) for the unlock to be successful.

Products used:
Unlocked my iPhone XS Max

Service
Value
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Andre! We are very happy to have you as our loyal customer for such a long time already and look forward to keep unlocking also your future devices!

Thumbnail of user adeyemib3
Nigeria
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

I love the service provided by unlockbase. I have been trying to unlock my samsung galaxy note 2 for a while with no result. I decided hesitantly yo try unlockbase and i was indeed surprised. They unlocked my phone perfectly and in a jiffy, less than 6 hours! I would recommend you guys over and over again.

Tip for consumers:
try it out. you will not regret it

Products used:
phone unlocking

Service
Value
Shipping
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Adeyemi! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Samsung Note!

Thumbnail of user davidh6502
Kentucky
1 review
1 helpful vote
  • Send Message
December 29th, 2021
Verified purchase

Awesome, insanely simple process. I was in a bind when I found out the pre-owned phone I bought was still locked to another network. Unlockbase served up a Christmas miracle for me by helping me get it unlocked within one business day! It took me all of 2 minutes to make it happen. I am so grateful!

Products used:
iPhone 8 Unlock

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, David! We are very happy to hear that everything worked out as expected and that it helped making your Christmas even merrier. We look forward to assisting you again anytime!

Thumbnail of user abrahamchanice
TT
1 review
0 helpful votes
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November 12th, 2023

I was truly afraid to try an unlocking service especially learning that most are scams. I decided to try unlock base...I did not get my unlock code but I was refunded immediately so I'm happy about that. They also said as a courtesy they would still provide the code free of charge when their supplier responds

Service
Value
Returns
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you for your feedback, Chanice! We are sorry that your order could not be completed in time but we appreciate your patience while we keep working on your unlock and we look forward to unlock your current device as well as your future devices anytime!

Thumbnail of user sarahg1538
Canada
1 review
0 helpful votes
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April 14th, 2022
Verified purchase

Awesome service, the lowest price I could find online, and the fastest delivery of codes amongst all the other competitors. They even refunded my right away when my phone couldn't be unlocked due to an error I had made when inputting the information. Very happy, will definitely use their services again!

Tip for consumers:
Make sure you use the correct IMEI number as most devices will have two that show in the about section under settings or on the box itself. If you are unsure of anything, always spend the $3.50 appx to look up the phone in the database and get all the proper specs for it before proceeding, it will save time. The company refunded me immediately and I used the database afterwards and figured out what I had done wrong.

Products used:
IPhone 13 Pro Max - Provider Unlock Code

Service
Value
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Sarah! We are very happy to hear that you liked our service and look forward to assisting you again!

Thumbnail of user gabriela337
Argentina
1 review
1 helpful vote
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May 28th, 2022
Verified purchase

Excellent service. Worked perfectly on my AT&T Galaxy S10e. I investigated tons of websites and decided on this one because of the great pricing and positive reviews from different sources. Customer service replies fast. Would hire Unlock base services again. Thank you.

Tip for consumers:
Relax and wait for the service to process, it's worth it.

Products used:
Phone unlock service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Gabriel! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S10e!

Thumbnail of user andres.aovr
Georgia
1 review
2 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

I was skeptical, whether should I buy or not. I was just scammed for one of those pre-ordered services. I went shopping around and found UnlockBase, gotta say their service is cheap and straightforward. I was an UnlockRiver customer and they lost me to UnlockBase competitive pricing.

Now I can travel internationally with my new iPhone 15 Pro and use it as I want.

Thanks!

Tip for consumers:
FAST QUICK AND EASY

Products used:
Unlock Service

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Andres! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked iPhone 15 Pro!

Thumbnail of user tiffaniez2
Indiana
1 review
0 helpful votes
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April 24th, 2023

This company has went Bobe and beyond to help in our situation, even when they had nothing to gain by working so hard to help us. Their customer service is beyond 5 stars, I just can't say enough good things about how my experience was with this company. Good Job, thank you again.

Tip for consumers:
Absolutely perfect!

Products used:
Their unlocking service

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Tiffanie! We are very happy to hear about your satisfaction with our customer service. It is a great pleasure for us to assist you any time!

Thumbnail of user lillyo16
Colorado
2 reviews
0 helpful votes
  • Send Message
February 5th, 2023

Excellent Customer Service! This service is real! They unlocked my Samsung Galaxy s20 plus phone in less than 12 hours! I'm not a tech person but his is the easiest thing I've ever done on a cell phone! They were wonderful and extremely helpful!

Tip for consumers:
I highly recommend this company. Within 12 hours of payment bye I had an unlocked phone!

Products used:
I had my Samsung Galaxy s20 plus phone unlocked from AT&T in the United States.

Service
Value
Shipping
Returns
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Lilly! We are very happy to hear about your satisfaction with our service and our Support Team and we look forward to assisting you again!

Thumbnail of user godwini4
Nigeria
1 review
0 helpful votes
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April 21st, 2022

Unlockbase... you guys are the best... it too just 2.5 days to unlock my Huawei phone... keep it up guys...

The good thing about them was that they were able to match their competitors price and they even delivered within the shortest period of time

Cheers.

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Godwin! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Huawei device!

Thumbnail of user shellyb379
Kentucky
1 review
0 helpful votes
  • Send Message
November 5th, 2022

With less then 24 hours my phone was unlocked and the great affordable price you can't go wrong. You will be happy to tell and ypur friends and family of the great service. So hurry up and order your unlock code. I highly recommend them.

Tip for consumers:
Quick and easy and affordable

Products used:
Unlock code

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Michelle! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S21!

Thumbnail of user robertb6547
Utah
1 review
1 helpful vote
  • Send Message
May 13th, 2022

I was nervous at first because my finances are really low and I didn't know if it would even work. I was happily surprised with how affordable fast an easy it was. A blink of an eye and it was done now it's back in the loop people and loved ones online period happy customer five stars

Products used:
Just getting my phone unlocked

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Robert! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user briand2349
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 27th, 2023

I put in my order and had my unlock code in 30 minutes. Inexpensive and FAST! Half the price of the next guy and 5 days faster than waiting for a free unlock. If you need it unlocked now, use UnlockBase.

Tip for consumers:
The instructions are easy and understandable, the fee is cheap in comparison to others ( sometimes the cost is half as much or less )

Products used:
Phone Network Unlocking

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Brian! We are very happy to hear that you liked our service and we look forward to assisting you again!

Thumbnail of user aldol23
Texas
1 review
0 helpful votes
  • Send Message
April 27th, 2022

The unlock code worked just like they promised.
Took a little longer than their promised time but when I emailed them about it they responded quickly and told me it was taking longer due to the vendor.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Aldo! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S22 Ultra!

Thumbnail of user brec27
Oklahoma
1 review
0 helpful votes
  • Send Message
March 15th, 2023

Hands down an amazing site. % legit. The only thing I would do different is used it much sooner. I know have phones I bought in the past that I can now use for my kiddos so I don't have to spend a ton on new ones when I have these that are already in great shape. Will definitely recommend to friends. Thank you unlockbase.

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Bre! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user manuelm648
BO
1 review
0 helpful votes
  • Send Message
November 6th, 2023

In my last unlock request the time was accomplished, and good service was provided, and when I had doubts or anything, they always answered me, thank you.

Tip for consumers:
unlock cellphone

Products used:
unlock cellphone

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Manuel! We are very happy to hear that you liked our service and we look forward to assisting you again!

Thumbnail of user s4d0vnik0v
Turkey
1 review
1 helpful vote
  • Send Message
April 24th, 2023

I recently used UnlockBase to unlock my phone, and although the final outcome was satisfactory, the journey was quite challenging.

I paid $100 for their phone unlocking service and expected a smooth process. However, it took them four months to deliver the service I paid for. During this time, communication from UnlockBase was unclear, and it was difficult to get a straight answer about the status of my unlock request or the reasons for the delays.

Despite these issues, I must acknowledge that Sam, the CEO of UnlockBase, personally reached out to me and provided the assistance I needed to unlock my phone. I appreciate his intervention and the eventual resolution of my issue.

While I'm happy with the final outcome, the lengthy process and the effort it took to push the company to complete their job were frustrating. If you're considering using UnlockBase for phone unlocking services, be prepared for potential delays and communication challenges. However, it's worth noting that they did ultimately deliver on their promise, albeit with significant effort on my part.

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Sergey! We are very happy that despite all obstacles on the way, in the end the extensive waiting time and additional efforts fully paid off with your device being unlocked successfully. Thank you again for all your patience during the process and we hope you enjoy the carrier freedom with your unlocked device!

Thumbnail of user jermainegrant0000
Jamaica
1 review
0 helpful votes
  • Send Message
November 21st, 2023
Verified purchase

The unlock service is amazing the timing was second to none I was literally surprised because I expected to 24 hours-72 hours but it actually to less than 8 hours which was excellent for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayf397
Canada
1 review
2 helpful votes
  • Send Message
August 2nd, 2022

This business is a real scam!
They pretend that they are professionals, the reality they are NOT.
I am senior data scientist with Google for 15years now, so please let others know about this business.
I thought that you are professionals

Now after 5days of waiting I definitely conclude that you are not professionals!

Please do a refund right away.

Ray
I am one of the founders of e-commerce!

On Sun, Jul 31,2022, 6:13 PM Unlockbase - Customer Support <*******@unlockbase.com> wrote:
Hi,

We are sorry for the waiting time! This IMEI is currently still in process with the Samsung supplier as they are working unstable which slows down processing for all unlocking vendors including us right now and we expect this to be cleared shortly. If you cannot wait further please let us know and we will cancel/refund your order.

Thank you for your patience!

**** Please keep all prior email communication when replying ****

Ulrik Bengtsson - Customer Service Agent

www.unlockbase.com
Customer Support available 24/7

Tip for consumers:
That the advertised time is a fraud.
And no phone to talk to anyone even robot!!
So stay away from them.

Products used:
Unlockbase service maintenance, bad choice!!!

Service
Quality
Thumbnail of user cyrilc24
GB
1 review
1 helpful vote
  • Send Message
February 8th, 2018

What will happen if im not sure with my carrier network and i check it out?
What assurance i would get

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From the business

UnlockBase is the oldest and most renowned mobile device unlocking and information check service since 2004. Unlock your mobile device with us today!

Company Representative

Thumbnail of user anatolyb1
Sam G.
Typically responds within 4 hours

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