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    Uplift Desk

Uplift Desk

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Overview

Uplift Desk has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed, and high quality. Uplift Desk ranks 1st among Office Furniture sites.

  • Service
    401
  • Value
    348
  • Shipping
    320
  • Returns
    201
  • Quality
    311
Positive reviews (last 12 months): 98.4%
Positive
60
Neutral
0
Negative
1
View ratings trends
75
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How would you rate Uplift Desk?
Top Positive Review

“Great Customer Service”

Stephanie T.
7/12/24

I needed help with ensuring my order was tax-exempt. I e-mailed the customer service address and Steven Lawrence got back to me very quickly. He worked with me to get the right information and to get the order processed quicky. He was helpful and kind every step of the way!

Date of experience: 7/11/24
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Top Critical Review

“Worst customer service and delivery”

Brittany B.
6/29/21

The deliveries came in random shipments on random days. Never got a update on shipment changes and kept having to call about missing pieces as I found find out by building without being able to. Had to work a high stressful job on the floor for days before all pieces came in. Still waiting for another. A $3000 desk shld not be this unorganized. The directions were also terrible to put together. Whoever made them is in the wrong career. Hopefully the stress this desk caused me will be better one day when all the pieces get here…..

Date of experience: 6/29/21
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Reviews (560)

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Reviews that mention popular keywords

customer service (376) uplift desk (180) customer support (53) danielle breed (34) replacement parts (18)
Thumbnail of user dannyg428
North Carolina
1 review
0 helpful votes
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September 28th, 2023

Got my standing desk with a 72" Walnut desk top. It arrived with a crack running through the middle. I understand these things happen thats outside of anyones control. So I contacted customer services and Julian Lanza contacted me. He was was very helpful and super fast to respond and resolve my issue! Seamless experience thanks!, Julian!

Service
Value
Shipping
Returns
Quality

Date of experience: September 28, 2023

Thumbnail of user derekg256
California
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Their products are great and both sales and customer support are very friendly. Jennifer Stefanov was able to help me with purchasing and making payment options super easy. Although my tabletop did come damaged it took only a few moments for Bney Pete from customer support to help me get a replacement ordered.

Overall, I couldn't be more happier with my experience.

Products used:
Uplift Standing Desk V2

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2023

Thumbnail of user bretth340
Virginia
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

I recently ordered a new desk and wasn't moving for a few months. I submitted a general inquiry and Avalon supported me the entire time. I am so thankful for all the guidance and support with my questions to help me purchase my new desk. I can't wait to use it soon when I move.

Tip for consumers:
Take your time and choose your options. I spent several weeks designing before I purchased.

Products used:
Rideable desk

Service

Date of experience: December 23, 2022

Thumbnail of user joshn94
Pennsylvania
1 review
0 helpful votes
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December 8th, 2021

Fedex lost one of the 3 packages for my desk and delivered a new relabeled box with half the items and weights added. I called uplift support number and William Clark answered in less than a minute and got me on my way in less than 5 minutes of talking through what happened. Replacement is on its way and a Fedex claim is being made by uplift.

Service
Value
Shipping

Date of experience: December 8, 2021

Thumbnail of user rachelm1190
Connecticut
1 review
0 helpful votes
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May 16th, 2022

We ordered our third Uplift Desk for our family in February. We waited to open our desk until last week and found the table top was damaged. Our mistake for not opening the package when it arrived in February. We called Uplift right away and spoke to Steven Bostic who is a Sales & Customer Service Associate. He was such a big help and advocate to help us solve our problem. Not only did Uplift offer to replace the damaged table top at no charge, Steve suggested we put the desk together so we could use it until the new top arrives. We are so happy with the quality of the Uplift desk as well as their customer service. Thank you and great company!

Date of experience: May 16, 2022

Thumbnail of user elizabethw1309
Maryland
1 review
1 helpful vote
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July 14th, 2021

Do not order the commercial frame with the 42 inch desktop. The commercial bar does not fit between the desk legs in this size, and the company is entirely unhelpful and will only say 'it's tricky.' This configuration should not be sold, and the company will not do anything to correct the issue.

Date of experience: July 14, 2021

Thumbnail of user cs1151
California
1 review
0 helpful votes
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June 8th, 2022

I ordered a desk with attachments and forgot to add a laptop arm. I connected with the service team and they helped me order it as a separate item. On the website it's part of a package…for which I already had a part of it. So instead of returning it service provided a separate order for me! I worked with Steve who was amazing!

Date of experience: June 7, 2022

Thumbnail of user jessh304
California
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Even though I haven't yet received my desk, I am so grateful for the incredible customer service at Uplift. I worked with Steven Bostic on building my desk and getting a quote, and he was incredibly friendly, professional, and genuine/transparent throughout the process. Shoutout to Kris Rodriguez and Avalon Reese for stepping in to answer questions when Steven was unavailable. I'll report back on the desk itself, but for now simply appreciate the customer experience.

Date of experience: December 1, 2022

Thumbnail of user roxd1
Florida
1 review
0 helpful votes
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January 5th, 2022

Desiree, their Senior Sales & Customer Service Specialist, Has helped me tremendously, although the site is very informative and customizing your desk is a breeze. I still needed help and without hesitation Desiree helped me with the smallest of my problems, Especially on a busy holiday season.

She was even able to help me delay the shipping date so that the package arrives at the office while everyone was here to receive the package.

Service
Value
Shipping
Quality

Date of experience: January 5, 2022

Thumbnail of user pl91
New York
1 review
0 helpful votes
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September 24th, 2020

Ordering the desk initially was a breeze, and when I had issues, Jeremy was very quick to assist me over live chat. Even though the live chat was busy at the time, I was surprised that he was still waiting for me after I left and came back to my desk. He was able to address all my questions and concerns about my order. I'm pretty happy to have ordered from Uplift and I can't wait for my new standing desk.

Date of experience: September 23, 2020

Thumbnail of user orvilleg13
New Jersey
1 review
0 helpful votes
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July 7th, 2022

I had the pleasure of working with Danielle Breed from uplift. She was very helpful on assisting me with my order. She was quick to respond with any questions that I had with the ordering process. I would recommend asking for her by name if you are in the market for a upliftdesk.

Date of experience: July 6, 2022

Thumbnail of user carlosh371
New Mexico
1 review
0 helpful votes
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January 19th, 2023

Working with Allison McDonald from Uplift Desk has been great. I've been able to fulfill orders and troubleshoot issues via email quickly. If she isn't available, other agents know each other and work together to help you! Great work!

Products used:
Rising L-Shape Desk and regular 60" desk.

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2023

Thumbnail of user milamf
California
1 review
0 helpful votes
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September 9th, 2021

After ordering my Uplift desk online, in my typical indecisive way, I made not one but two changes to my order. My first call was answered by Cooper, who was super helpful and efficient in changing my order. The second call was answered by Marianne, who was equally kind and cheerful and changing my order with her was a breeze. It's so nice to have both calls answered so quickly and to deal with such nice folks!

Service
Value

Date of experience: September 9, 2021

Thumbnail of user craigt350
Oklahoma
1 review
0 helpful votes
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April 14th, 2022
Verified purchase

I can't wait for my desk to arrive! My wife had one at her previous job and loved it. The sales rep Marianne was a pleasure to work with and look forward to working with her again when I build out the rest of my office!
Thank you again Marianne!
Order Confirmation - UPLIFT Desk #SO78xxxx

Tip for consumers:
Call and ask if they have any discounts and work with a sales rep before ordering online. Double check shipping dates because of the Covid shipping and manufacturing issues. Most of the solid wood desks are in stock and ready to ship if you are able to cut your own grommet holes. However if you need the grommet holes cut then it might be a few extra weeks before shipping.

Products used:
UPLIFT Standing Desk V2 80”x30” Desktop Style sw-saman > Saman Live Edge 1.75"

Date of experience: April 14, 2022

Thumbnail of user krystlej5
Texas
1 review
0 helpful votes
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April 4th, 2020

My buying experience was nothing short of phenomenal. My main contact was Matt Spivey but I did speak with a couple of others. Every person I spoke with was extremely helpful and honest. I wasn't entirely certain where to start and what I needed so I am thankful that I had the guidance. I definitely put Matt through the ringer with how many times I changed my mind on what I wanted but he was willing to work with me which is what I was most happy about. I highly recommend this company. I have my desk now and love it!

Date of experience: April 2, 2020

Thumbnail of user jpr28
Arizona
1 review
0 helpful votes
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October 23rd, 2021

Great product, amazing service, fast, knowledgeable and kind. ISam C. In customer service took great care in answering my questions and taking care of updating my order. I will recommend Uplift Desk to my friends and colleagues.

Products used:
Uplift Desk

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2021

Thumbnail of user solamana
New York
1 review
0 helpful votes
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March 4th, 2022

I received a scratched desk and spoke with customer service to get it replaced. Marianne from uplift desk made the process simple and painless, and even helped me to get a different color. The new desk that I received looks and works great!

Date of experience: March 4, 2022

Thumbnail of user sarahp1584
Washington
2 reviews
0 helpful votes
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March 27th, 2022
Verified purchase

I recently inquired with Uplift Desks over the phone, an extremely helpful person answered my call, Julian Lanza, from their Austin location. Julian helped me over the phone first, answering my questions with a cheerful attitude and obvious knowledge of the product and ordering specifics. We then emailed about the exact desk and accessories I wanted to order. Julian put together the quote and gave me the timeline for shipping (which was my original question). The process was extremely seamless and easy. I had my desk, which I know will be amazing, ordered within minutes all with the help of Julian's expertise and finesse. I had done tons of research about which standing desk I wanted for my WFH office, time and again Uplift has been at the top of ratings. My delightful interaction with Julian sealed the deal. I cannot wait for it to arrive. Further review of the actual desk and set up coming.

Products used:
Standing Desk and many accessories

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2022

Thumbnail of user stanw97
Canada
1 review
0 helpful votes
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September 21st, 2021

Samantha Cobb helped with my desk configuration, answered all my questions and was really good with organizing my shipping to Canada. Handled all the details and was easy to work with. Thank you for your support.

Tip for consumers:
Make sure you call in or speak to someone if you are shipping outside of the US.

Products used:
Uplift Standing Desk in L configuration.

Date of experience: September 21, 2021

Thumbnail of user maryh3500
Maryland
1 review
0 helpful votes
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June 7th, 2022

The customer service I received working with Uplift agent Avalon Myst was exceptional. A true pleasure to work with and very responsive. Her gracious approach to help was welcomed and very much appreciated. Thank you!

Products used:
Uplift desk

Service
Value
Shipping
Quality

Date of experience: June 6, 2022

Thumbnail of user rayg219
Tennessee
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

I love this desk so much. I know... I know - it's a desk but I spend so much of my time at a desk that finding one that meets my needs is like finding an oasis in the desert. First off, the desk is as advertised. No overselling on the site or in the marketing materials. Secondly, I have to say that the craftsmanship is exceptional. At every turn, each part of the desk is solid. The company did not ‘cheap out' with any of the components. Lastly, the desk is highly configurable and customizable. Whatever your needs, right handed or left, fully decked with features or simply a great basic adjustable deck, the Uplift system lets you have what you need today and add on, as-needed, at a later date. I don't normally leave reviews but this product was worth the investment of time to write one. I give this product my highest recommendation.

Products used:
Desk, accessories, chair, floor mat, lamp, keyboard tray.

Service
Value
Shipping
Quality

Date of experience: January 11, 2021

Thumbnail of user cynthiao628
Texas
1 review
0 helpful votes
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February 16th, 2022

I had a great experience instore today at Uplift. After waiting 6 months for a desk with another company, i decided to checkout the Uplift show room after a few recommendations. I am so glad I did! Harper was great. The whole experience took about about 10 min. He made some recommendations I hadn't even considered and helped me customize a desk which i will get within a week, with a bunch of fun extras! Thanks Harper for all your help today!

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2022

Thumbnail of user shannonc1033
Colorado
1 review
0 helpful votes
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December 29th, 2022

Anthony Tipton at UPLIFT spent a lot of time with me over the phone choosing the desk that would best fit my needs. He was patient and friendly, knowledgeable about the product, and gave me great customer service.

Date of experience: December 28, 2022

Thumbnail of user charlest1068
California
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

I ordered a 60x30 standing desk with a rubberwood top. Everything shipped quickly, but the desktop arrived with a large crack in the wood. I contacted Uplift Desk Support, and the very next business day Avalon was able to set me up with a replacement desktop. I received it by the end of the week -- this time it arrived perfect. After finally setting up the desk I am very pleased with the quality, stability, and ease of assembly.

10/10 would buy again. Uplift is certainly pricier than the competition, but I have no qualms paying the premium for a quality desk and quality customer service. Thanks Uplift and Avalon!

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2022

Thumbnail of user kevinl2520
Georgia
1 review
0 helpful votes
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August 26th, 2023

Placing an order was incredibly intuitive with the customizable builder! Afterwards, I changed my mind and decided to exchange parts of my order - the live chat was quick and easy. My agent Danielle Breed patiently and thoroughly addressed all of my questions and was proactive in communicating during the return process. Outstanding service!

Date of experience: August 26, 2023

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