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    Uplift Desk

Uplift Desk

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Overview

Uplift Desk has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed, and high quality. Uplift Desk ranks 1st among Office Furniture sites.

  • Service
    401
  • Value
    348
  • Shipping
    320
  • Returns
    201
  • Quality
    311
Positive reviews (last 12 months): 98.4%
Positive
60
Neutral
0
Negative
1
View ratings trends
75
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How would you rate Uplift Desk?
Top Positive Review

“Great Customer Service”

Stephanie T.
7/12/24

I needed help with ensuring my order was tax-exempt. I e-mailed the customer service address and Steven Lawrence got back to me very quickly. He worked with me to get the right information and to get the order processed quicky. He was helpful and kind every step of the way!

Date of experience: 7/11/24
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Top Critical Review

“Worst customer service and delivery”

Brittany B.
6/29/21

The deliveries came in random shipments on random days. Never got a update on shipment changes and kept having to call about missing pieces as I found find out by building without being able to. Had to work a high stressful job on the floor for days before all pieces came in. Still waiting for another. A $3000 desk shld not be this unorganized. The directions were also terrible to put together. Whoever made them is in the wrong career. Hopefully the stress this desk caused me will be better one day when all the pieces get here…..

Date of experience: 6/29/21
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Reviews (560)

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Reviews that mention popular keywords

customer service (376) uplift desk (180) customer support (53) danielle breed (34) replacement parts (18)
Thumbnail of user carjack.fever
Pennsylvania
1 review
0 helpful votes
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June 20th, 2024

I've placed a couple orders with Uplift now for a standing desk and accessories, and so far I love the desk itself. Thing is, each order has had a part arrive with (admittedly minor) cosmetic damage. Could have happened in shipping, but honestly it kinda looked like they left the warehouse that way. Either way, was a bummer, but Danielle in customer service helped me out both times and got a replacement part to me pronto. Dinging a star for the hassle of multiple damaged orders, but again, Danielle was really quick to make it right.

Products used:
Desk, monitor stand

Date of experience: June 19, 2024

Thumbnail of user bbgrimmett2
Mississippi
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

I absolutely love my new Uplift Desk, especially since I made my desktop from an old tree on our property. Sean A was super helpful in making sure all my packages arrived and even sent a replacement shirt since I got one that was too small. Great experience, highly recommend!

Service
Value
Shipping
Returns
Quality

Date of experience: May 2, 2024

Thumbnail of user davidh10115
Florida
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

Bought a new adjustable standing desk with a bunch of accessories. It arrived quickly, and works great. Assembly wasn't too difficult, but it definitely needed 2 adults.

It's four stars instead of five because I was a little disappointed in some of the accessories - that they require drilling into the underside of the desk, with no pre-made mount points. As a result, some are still sitting in their boxes until I have time to turn the desk back over and deal with them more carefully. (Accessories like the hammock, the drawer, etc. -- it's up to you to drill holes into your desktop.)

I stupidly lost a key piece of a monitor arm, and Danielle from the Uplift customer service dept was able to quickly find, quote, and ship a replacement. Thanks!

Service
Shipping

Date of experience: May 2, 2024

Thumbnail of user samp1072
Massachusetts
1 review
0 helpful votes
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May 24th, 2024

I had some trouble with shipments getting stolen or lost by the carrier service. Uplift Customer support team was incredibly helpful, so shout out to Sean and Bney for helping remedy the situation.

Service
Value
Shipping
Quality

Date of experience: May 22, 2024

Thumbnail of user jk1036
California
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Shoutout to Jamie for the super quick and convenient adjustment to my order when I realized I wanted a different size desk. So friendly too 🤠

Service

Date of experience: June 4, 2024

Thumbnail of user elizabethvj
New York
1 review
0 helpful votes
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May 17th, 2024

My desk was on back order so I called them up and asked if they could help me find something I could get sooner. Courtland was really kind and helped me pick out something that I could get sooner and even suggested I buy a better set of controls that would make it so I could automatically set the height, and it wasn't very expensive to add on which I appreciate.

Service
Value

Date of experience: May 16, 2024

Thumbnail of user chasew128
Virginia
1 review
0 helpful votes
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April 30th, 2024

This is a simple customer service review as I haven't owned the desk yet.

60" Saman Desk top arrived broken from the grommet down the length of the table. This was clearly horrid shipping (cough cough FEDEX, no surprise here) practices as you can see someone literally drove over the box and the entire thing was mangled.

Courtland Smith hooked it up when I contacted uplift with the issue. Quickly got my info and gave me multiple options for the table. I ended up replacing the top for free and was told I could do whatever with the broken one; repurpose it, sell it, trash, etc. They did an awesome job looking out for their customer

Products used:
60” saman butchers block

Service
Shipping
Returns

Date of experience: April 29, 2024

Thumbnail of user matthewm2978
Massachusetts
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

The Uplift desk system is the cream of the crop for quality desk/office furniture, particularly standing desks. We are repeat buyers. Uplift stands behind their quality with a long warranty and great support. In particular I wanted to mention their support agent Anthony Tipton who was able to address a concern we had, immediately, professionally, and very fairly. Excellent experience.

Products used:
Desk

Service
Value
Shipping
Returns
Quality

Date of experience: April 23, 2024

Thumbnail of user dominicnguyen339
Utah
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Avalon was quick to respond and help me through all of my needs answering all of my questions and had me ordered and ready to go in no time.

Top of the line agent, thanks Avalon!

Products used:
2 Leg Standing Desk Frame

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2024

Thumbnail of user miguelb334
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I was really shocked to learn about the 15-year warranty when I discover a crack on my desk after having it stored for more than a year in my storage room. It's rare to find companies so sure about their products that they stand by their products for this long. Even more, that they make the process of getting a replacement so easy. Just a day after I provided the pictures of the defective desktop Sean, from customer service, straight away send off the replacement piece. Truly outstanding.

Tip for consumers:
Everything so far was great.

Products used:
Seated Height O-Leg Table by UPLIFT Desk

Service
Value
Shipping
Returns
Quality

Date of experience: April 12, 2024

Thumbnail of user kbarton50
New York
1 review
0 helpful votes
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May 24th, 2024

Bney was super fast and extremely helpful in assisting me with my request. I really appreciated her time an assistance locating my previous order.

Date of experience: May 23, 2024

Thumbnail of user lw671
California
1 review
0 helpful votes
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May 24th, 2024

Sean in Customer Service is Excellent, fast, knowledgeable, courteous, efficient and patient! Great product by the way!

Tip for consumers:
I have owned this product for over 8 years and never a problem. Great economical convenient solution.

Products used:
Uplift Standing Desk

Date of experience: May 23, 2024

Thumbnail of user adriant239
California
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Love my new desk! Everything came well packaged. All parts of the desk are solid and robust - it's clear this will last a lifetime. I also appreciate customer service. I contacted them about a problem and Danielle Breed from the team helped me out. It was so breezy. Highly recommend!

Products used:
V2 desk

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2024

Thumbnail of user seanv251
New York
1 review
0 helpful votes
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April 1st, 2024

I'm writing to express my deepest gratitude to Danielle Breed for her exceptional service during my recent standing desk purchase. From the very beginning, Danielle went above and beyond to ensure a smooth and positive experience.

Overall, Danielle's service exceeded my expectations in every way. She is a valuable asset to your company and a shining example of what exceptional customer service looks like. Thank you, Danielle, for making my standing desk purchase a truly positive experience.

Service
Value
Shipping
Quality

Date of experience: March 30, 2024

Thumbnail of user groundballs100
Florida
1 review
0 helpful votes
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May 7th, 2024

Courtland Smith helped me file a warranty claim. He was quick to response and incredibly helpful. I give him and Uplift my highest recommendation.

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2024

Thumbnail of user osheanharveyofficial
Georgia
1 review
0 helpful votes
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May 6th, 2024

He was very helpful in assisting me with the issues I had in my purchase with upstart desk from start to finish

Service
Quality

Date of experience: May 5, 2024

Thumbnail of user alext1324
California
1 review
0 helpful votes
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May 9th, 2024

Courtland Smith was our customer service rep, was outstanding! Fast, prompt, curteous, and resolved the issue! Thank you Courtland!

Products used:
Uplift V2 Standing Desk

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2024

Thumbnail of user jennym819
New York
1 review
0 helpful votes
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March 24th, 2024

Great experience with buying a desk and just now with Danielle to buy an accessory. One of the best online shopping and C/S experiences I have ever had!

Date of experience: March 23, 2024

Thumbnail of user michaelb11974
Massachusetts
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I had an issue with my desk not raising or lowering to the desired preset height. I chatted with Danielle about the issue and within minutes had a solution to my problem. The problem hasn't happened again since. She was super knowledgeable and very quick to answer and offer suggestions to resolve the issue. Fantastic customer support for a fantastic product!

Service
Value
Shipping
Quality

Date of experience: March 5, 2024

Thumbnail of user sethcannon2
North Carolina
1 review
0 helpful votes
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February 14th, 2024

UPLIFT has top notch and fast customer service. They ensure a good product. My first desk was damaged during shipping and they replaced it. Additionally, they have excellent instructions and help documents that actually are useful and easy to find. My wife and I have had these desks for years and they are extremely sturdy and durable. I'd recommend these desks to anyone regardless if you want to use the standing features.

Products used:
Two L shaped standing desks

Service
Value
Shipping
Returns
Quality

Date of experience: February 12, 2024

Thumbnail of user eli.talshmu
Texas
1 review
0 helpful votes
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February 21st, 2024

The website and showroom were great and very helpful, but it was my customer service rep, Avalon Myst, who made the difference. She advised, adjusted, and was patient as I was going through the process of ordering a complete home office set up.

Service
Value
Quality

Date of experience: February 21, 2024

Thumbnail of user kenr642
Colorado
1 review
0 helpful votes
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February 8th, 2024

I had a challenging delivery time need and Avalon was extremely helpful working with me to meet that need and complete the purchase. This will be my second Uplift Desk after really enjoying the first.

Products used:
UPLIFT Standing Desk V2

Service
Value
Quality

Date of experience: February 8, 2024

Thumbnail of user samf816
California
1 review
0 helpful votes
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January 24th, 2024

I ordered the Uplift V2 Commercial because it was the only desk on the market to go low enough to be actually ergonomic. Unfortunately I had an issue with my control box, which Julian quickly and painfully resolved for me. Excellent experience!

Service
Value
Shipping
Quality

Date of experience: January 24, 2024

Thumbnail of user leonc228
Georgia
1 review
0 helpful votes
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February 9th, 2024

I just had to leave a review for uplift. I tried to order an accessory when building my desk and didn't see the option. I reached out via their chat feature and got connected to Avalon. Avalon was a complete joy to work with. I was able to get everything I needed for my new desk. Just an excellent job all around for Avalon.

Products used:
standing desk

Date of experience: February 8, 2024

Thumbnail of user davek1017
North Carolina
1 review
0 helpful votes
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February 14th, 2024

Danielle was awesome! I was having trouble with my card while trying to check out online. She was on my online chat and ended up calling me to help me complete my order. Thank you, Danielle for all of your help!

Service
Shipping
Quality

Date of experience: February 14, 2024

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