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Uplift Desk has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed, and high quality. Uplift Desk ranks 1st among Office Furniture sites.
I needed help with ensuring my order was tax-exempt. I e-mailed the customer service address and Steven Lawrence got back to me very quickly. He worked with me to get the right information and to get the order processed quicky. He was helpful and kind every step of the way!
The deliveries came in random shipments on random days. Never got a update on shipment changes and kept having to call about missing pieces as I found find out by building without being able to. Had to work a high stressful job on the floor for days before all pieces came in. Still waiting for another. A $3000 desk shld not be this unorganized. The directions were also terrible to put together. Whoever made them is in the wrong career. Hopefully the stress this desk caused me will be better one day when all the pieces get here…..
I don't write a lot of reviews online, but in this case I had such a good experience ordering, and having my desk delivered, that I'm moved to write something about it.
In the last couple of years, like a lot of people, some of my work has shifted to working remotely at home. I work in media at a job that requires a lot of hours at a desk.
I was in need of a standing desk for remote work and many friends and colleagues had highly recommended the Uplift desks to me. So I was seriously considering the Uplift, but also some cheaper options.
I went to the Uplift website to have a closer look at what they offer. There were a lot of options available and at some point I reached out to them on chat with a couple of questions. I was connected with their representative, Avalon Myst, who was extremely knowledgeable about the desks and had all the answers at hand. Avalon also offered to help me with a quote for the desk with the options I was looking at and very promptly got back to me with that quote.
I decided to buy the desk and placed the order with Avalon, who turned it around extremely quickly and had the item shipped out in no time at all. This was in spite of the fact that I had messed up with a conflicting shipping address on my PayPal account, which Avalon notified me of and then corrected without delay. Then Avalon let me know that the desk was on its way.
Within 2 days of placing my order, my beautiful custom desk, with all the options, was pulling up out front in a FedEx truck.
In addition to being extremely practical, the desk is beautiful and is exactly what I was hoping for.
Avalon was attentive, friendly, and extremely helpful throughout the process – the outstanding customer service that went above and beyond made the purchase a great experience. I really appreciated that. If I were looking for a high-level employee for my company, I'd be trying to find people like Avalon.
In the meantime, I'm extremely pleased to have my awesome new desk here already.
Tip for consumers:
Great customer service and sales help available through chat on the site.
Products used:
Uplift Desk – Bamboo 60" x 30", V2 Frame with added accessories.
Date of experience: April 18, 2022
My name is Veronica and I'm a new customer of Uplift Desk. I wanted to carve out a few minutes to share my experience with you regarding one of your team members, Mr. William Clark. Will was the "lucky" guy to take my call over the weekend (last month - November) to process my order. Prior to connecting with Will, I've researched over the last few months Uplift Desk and its products. First of foremost, I'm impressed with Uplift Desks website. Hands down it is one of the best websites I have ever tapped into and navigated through. It is excellent.
Secondly, my experience with Will has been fantastic. I'm an Industrial Hygienist and one of my functions is performing formal ergonomic evaluations. Even with my expertise in the field, going into purchasing an electric desk for my daughter, I knew I would have a lot of questions. Will was excellent in assisting me through each and every question I had, as well as providing me his opinion when I asked him specific things on "Promo" items.
He was enthusiastic from the very the time he intercepted my call to the very last second we ended our lengthy discussion. He was very patient throughout the entire process. Even with my expertise, I had a handful of questions and again, he was just as enthusiastic in answering my first question as he was with my last. Did I neglect to mention incredibly patient…? :) I never felt rushed to get through my order and at the end of our transaction, I was very comfortable making the decision in purchasing from Uplift Desk. That partially was due to Will's outstanding customer service which as you know, is a reflection of the company.
I wanted to share my experience regarding the company and Mr. William Clark. Please feel free to share my comments with your upline management team. As we know, it is easy to complain. It takes time to recognize and acknowledge good team members and as such, I wanted to share my experience with Will.
Lastly, we started receiving our boxes approximately 1 week after ordering. My husband will begin putting the desk together this week. We hope our laminated desk is as great as the customer service Will provided and hope the quality Uplift stands by is fulfilled. I am sure it will be!
A Very Satisfied Customer
Date of experience: December 22, 2020
I had an issue with my power strip for my desk so I called in for assistance. Marianne was prompt and addressed my needs with ease.
Date of experience: February 23, 2022
I just ordered an UPLIFT standing desk. Sam was professional in handling my request and order. Thank you!
Date of experience: June 17, 2023
Samantha Cobb was incredibly kind and knowledgeable in walking me through the process of my order. Thank you!
Date of experience: December 21, 2021
Avalon Reese was most friendly and helpful when I called to update my order, and took care of the matter in a matter of minutes.
Products used:
UPLIFT Standing Desk
V2 & V2-Commercial
Date of experience: September 29, 2023
We have purchased multiple adjustable desks in 2020, and they are great! High quality products and great customer services.
Products used:
two adjustable desks, monitor arms, keyboards trays and one office chair
Date of experience: January 11, 2021
The process of choosing my standing desk and ordering was great. And Mr. Bostic help when I had a concern and fixed my need was awesome.
Date of experience: March 15, 2023
I had to replace a piece of the desk - the chat representative was very fast and within 10 minutes I had a new replacement part on the way!
Date of experience: November 28, 2021
Buying an uplift desk is a significant investment, but you get a high quality product and top-notch customer service. I contacted customer service via phone 3 times - before the order, during assembly, and after the order. I spoke with Tanner and Cooper during the order process and they were very pleasant, helpful, and responsive (and not pushy). I asked for a specific delayed shipping date and I appreciated that they were willing and able to accommodate it. The items arrived very well-packaged. This desk is ultra heavy (we got a large L-shaped) and we experienced a little frustration putting it together because the youtube and booklet instructions did not match (and everything was super heavy!). After putting it together, we realized that one of the items sent to us was wrong and one of the plastic under-desk hooks broke. I immediately put their warranty policy to the test when I called and was connected with Steven, who was a pleasure to work with. He was super friendly and was able to get one item shipped immediately and the other shipped the next day (because it required approval). During the purchase and warranty process, I received timely updates and communication, which made for a smooth and excellent buying experience. As for the product itself, I think the price is worth the product you get. This desk is not going anywhere, and the mechanism works very well. We have a Bestar (? Bought it from Costco) standing desk that was more of a budget price point and Uplift compares favorably - definitely more quiet and smooth. I also love the customization available for this desk - size, material, bells and whistles - you get exactly what you want.
Date of experience: March 22, 2023
Shout out to Julian Lanza for patiently working with me to figure out a replacement key for my 2-drawer cabinet.
Date of experience: October 26, 2022
Had an issue with my delivery. Kayla handled my problem with expediency and a smile. So nice to work with an empowered and capable problem solver.
Date of experience: April 20, 2022
I highly recommend this company. The desks are top quality and every single one of my expectations were exceeded.
Date of experience: April 18, 2020
Danielle Breed helped solve my issue quickly and professionally. Thank you for your patience as I was just using the product incorrectly :) :)
Date of experience: April 12, 2023
Great products. Amazing Customer Service team.
Thank you, Samantha for your help with placing order.
Date of experience: January 24, 2022
Great support! Had an issue with the desktop being damaged from shipping and they were super helpful!
Date of experience: November 14, 2022
Outstanding customer care. Excellent follow through from beginning to end. Patient when answering questions. Great job!
Date of experience: November 28, 2022
Krysten was great to work with and made the ordering experience very easy! I can't wait to receive the desk and try it out!
- Stephen
Date of experience: February 15, 2022
Avalon was great and quick to respond back with helpful information. She was nice and provided a reasonable discount. Thanks1
Date of experience: July 27, 2023
Avalon Myst provided fantastic service. A pleasure to deal with someone so helpful. Highly recommend the company and the service.
Products used:
Desk
Date of experience: February 5, 2022
Bney was quick to help and got me the parts I needed. Fair prices for the parts to be ordered as well.
Date of experience: June 24, 2023
Thanks Kayla, working out my questions regarding my purchase was a breeze thanks to you! So looking forward to the delivery of my new desk!
Products used:
Still waiting for my desk.
Date of experience: March 19, 2022
Danielle Breed of Uplift Desk was very helpful in adjusting my order and getting it out to me quickly.
Products used:
Standing desk
Date of experience: April 4, 2023
Avalon Myst Reese was extremely helpful in connection with my purchase of my 2nd Uplift desk. Avalon was a delight to work with on this purchase.
Date of experience: May 30, 2023
Great online (chat) support at upliftdesk. Worked with Avalon Myst Reese who was extremely knowledgeable, polite and very helpful.
Products used:
standing desk
Date of experience: February 26, 2022
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