Uplift Desk

I had a recent interaction with Danielle from Customer Service after i needed to replace a desktop. Danielle was incredibly attentive and responsive throughout the process of getting the replacement desk. All companies should take heed what good customer service looks like.

I had a hard time finding the replacement part for my desk lamp, so I reached out to the help desk. Daniella was my person and she helped me through the whole process of ordering it.

I reached out to Uplift Desk's customer service team for assistance with the standing desk I purchased in the summer of 2020. Avalon is the rockstar at Uplift Desk that handled my request. From my initial request Avalon was fantastic, providing clear and concise steps to troubleshoot my issue as well as additional guidance with submitting a warranty request. They were enjoyable to work with throughout the process, responding quickly and politely.

If anyone reading this ends up submitting a customer service request to Uplift Desk you'll be in great hands working with Avalon and the rest of their team.

I have two Uplift desks and they are the best! I had some trouble iwth my latest order and Julian Lanza was awesome with customer service! There really is no reason for you to consider another standing desk in my opinion!~
Chris

Thanks to Avalon Myst for her help chatting with me about my future desk, getting an order e-mailed over to me and then chatting on the phone with me to make sure every detail was accounted for. She was super pleasant, responsive and helpful. Thanks!

I received a badly damaged desktop from Uplift. I called them and spoke with Steven Bostic. He was courteous, friendly, knowledgeable, and efficient. He put me at ease about rectifying my issue, providing a few options. I chose being sent a replacement desktop and he had it shipped out the same day. Receiving an expensive but damaged large item is obviously stressful, but resolving that with Steven was painless and a relief. Great job.

Uplift obviously provides great quality products, but what made my experience fantastic was customer service by Avalon R. And William C. They were super helpful recommending which channel to purchase from, identified a savings opportunity for me, provided a complete quote for my several items, and worked with me to make sure the order was completed and my payment options were facilitated. Thanks!

Just received shipping Saturday via FedEx... super fast delivery once order was finalized and processed. I was concerned about some dents and punctures on the boxing, but the interior protection was awesome and protected the products just fine.

I was deciding between multiple standing desk vendors and required some help with my invoice. After reaching out to the sales specialist, Avalon Myst, she was the deciding factor for going with Uplift. She was extremely helpful and made the order process easy and even followed up after placing the order to make sure everything checked out. Thanks so much for the help!

Changed our mind on the color of the desk after purchase and Danielle made the change easier than I ever could've expected. I get nervous about having high hopes for post-ordering changes, but not only did she reply quickly, but she handled the change and communicated next steps clearly.

Great experience!

This is my second desk purchase from Uplift. I have worked remotely for ten years, and love the one I have, but needed a smaller one due to having less space. I had some questions on dimensions and attachments so I used the chat feature-- believe it or not, you go straight to a human being, within a few seconds. Avalon was the rep who chatted and helped me and she was fantastic. Answered my questions quickly and clearly and was very personable. Didn't feel like a "sales" process at all, she felt more like a consultant and made the process easy. Highly recommend. :)

After I purchased one uplift desk a year ago, my wife was so impressed that she needed one, too. Samantha Cobb provided extremely quick, friendly support, even giving us a generous military discount. Nicely done!

First: These desks are built differently than the stuff you see at IKEA etc. Everything feels solid and well-made.

Second: I had questions about shipping when I initially placed my order, which were quickly resolved over chat with a real person.

Third: Unfortunately, one of the laminate tops was damaged in transit (they are heavy). Again, customer service rep Avalon resolved the thing in under 5 minutes via chat and email.

Tim gave me step-by-step advice/guidance on the huge range of options and accessories. First time I've bought a desk online so this was really helpful. He was clear and related his own experience in the process. Re-sent his contact info for any follow-up questions. Looking forward to receiving our new desk!

I had ordered Uplift dual monitor arms for my at-home workspace, but there was an issue with one of the pieces when it arrived. Danielle Breed got back to me in just a few hours after I submitted a contact request through Uplift's site, and I cannot understate how incredibly helpful she was! She was able to elevate my message to the warranty team and followed up with them (and me) to get a replacement piece sent my way. The entire time, Danielle was so sweet and understanding. The whole situation was resolved in just a few days. I have not had as good a customer service experience in years. Thank you! Also-- the monitor arms (now securely attached to my desk) are amazing!

I ordered a corner lifting desk and it arrived much faster than expected, but the main desktop had shattered during shipping. I called the Uplift office and Britney was able to set up a replacement delivery for me within 30 minutes! Extremely happy with the response, she was very friendly and helpful, and turned around an otherwise unfortunate situation.

Purchased a 30 x 48 Walnut Laminate Desk. Frame is rock-solid even when raised, motors are whisper quiet and smooth. Assembly instructions are a 10. Walnut laminate looks authentic and even has a very slight physical grain, yet mouses great. Can't think of anything I would change. Had several questions for customer service and they performed at an 11.

I asked so many questions, went back n forth, made choices that may have been frustrating and complicated (way to particular), but Sam C supported with class, respect, and had/found lots of answers, and made great suggestions to save me money/hassle.

Wonderfully solid desk you can raise and lower with the touch of a button. My back already loves me for this desk, and I feel more energetic than after sitting all day at my old desk. Super fast shipment, videos to help me assemble it, and great customer service.

I went through customer support via Uplift's website. Avalon was able to quickly help me and get my replacement sent out, after verifying some photos I took with Fedex damaged my package. This quick response has been extremely helpful and will allow me to build out my office as soon as possible despite the hiccup! The desks I've gotten so far have been super solid and high build quality. Thank you Avalon and Uplift!

I am impressed each time I work with Uplift Desk for office furniture. From the quality of the material to the included extras, Uplift Desk always delivers a great product and value. The process model they have gets product out quickly, where others have significant lead times. Working for a tax exempt institution, it is often difficult to go through the sales process, but this recent order was smooth and quick - thanks to Samantha C. On the Inside Sales team.

I worked with Danielle to customize my order and delivery needs. She was able to lock down a scheduled delivery to ensure that I would be home to receive the desks, chairs, and accessories.
I ordered two bamboo top sit-stand desks, chairs, file cabinets, and various accessories. Even though the shipper really tried their best to damage everything (boxes were literally patched together) almost everything arrived without a scratch! The one item that was broken was quickly replaced without much hassle!
I'm glad I got to work with someone as responsive and polite as Danielle and am VERY happy with all my new desk equipment!

I ordered my desk during the holidays. I received most of the components on time, however, the top of my desk was delayed by a couple of weeks (FedEx's fault, not Uplift). When the top finally arrived, the bamboo was badly damaged. FedEx was actually somehow able to make a dent in the top part. I immediately called Uplift and let them know what happened. The representative I spoke with was very friendly. She even knew my name right away from my phone number. She promptly ordered me a new top by freight which ensured it would not be manhandled by FedEx again. I haven't got to put my desk together yet, but all the parts seem solid. I am excited to use my desk and thrilled that customer service corrected my issues so quickly. Highly recommend!

I bought a T-frame model and am really loving it so far (1 week of use). Everything seems really sturdy and well designed. I especially like how quiet it is during the raising and lowering process.

Putting it together was pretty straightforward, despite not having much experience with furniture assembly. I feel like the instructions did a good job illustrating and explaining everything.

I did have one slight issue though. I ordered a laminate desktop, and although it had a slight defect on the surface, I was able to get a resolution with customer support quickly. Marianne, my customer support representative provided great assistance to me. She coordinated a replacement desktop to be sent to me. It was sent very quickly! The new desktop is beautiful and without defects.

I'm at my desk for several hours a day, and am looking forward to working here, whether it be sitting or standing!