Uplift Desk

I ordered a standing desk along with several accessories from Uplift Desk. They arrived on a Friday, and I spent the evening putting everything together. The whole assembly process went off without a hitch, except my dumb $#*! locked the keys to the filing cabinet inside of it (facepalm). I emailed their customer service department late Friday night, and Julien got back to me early Saturday morning. I was stunned!

One quick email exchange later and I've got a new set of filing cabinet keys on their way to me, less than 12 hours after I contacted support. Amazing product and support, I highly recommend Uplift Desk!

Anthony Tipton, support agent, was able to modify my order over text chat with no hassle and fantastic customer service. It's rare that I walk away from a support scenario with such a positive response, and I just had to share it. Thanks, Anthony!

I ordered the wrong desktop for my new Uplift desk online, which was more expensive and resulted in a shipping delay. I phoned customer service at Uplift and spoke to Danielle Breed - she got me sorted out in no time, hassle free. And my new desk should be arriving within days. In today's day and age, to get a thoughtful human being on the phone with judgement and common sense is priceless. Very satisfied.

Harper S was very helpful when I contacted chat customer service. I got connected to an agent immediately. For some reason my coupon didn't apply when I placed the order, and Harper resolved my issue in just a few minutes. He was very friendly and understood my issue right away. Thank you!

I did a bunch of research on several sit/stand desks and chose Uplift for a variety of reasons. I also loved the ability to customize color, size, and add-ons (and they give you free ones!). The desk was a dream to set up - great instructions, no problem at all. About 2 months in, I had an issue where the power cord was yanked out under the desk by my rambunctious puppy and I was unable to get the desk moving again. I sent an email and in less than 24 hours, Lucy Stevens ( Sales & Customer Service Specialist) wrote back with a few things to try (and a promise to help out if none of them worked). Luckily, one of them worked and everything is great. Great customer service and very cool desk.

I've had a great experience with Uplift Desk. Emily Buchanan helped process my order and kept me posted on its status through to shipment. Great customer service!

I've since received and set up the desk and am very happy with it. Great quality product.

Avalon Myst is as proficient with ordering & follow up as you'd ever want to work with. Not only pleasant and engaging - but went the extra mile to assure our order was taken care of… placed… shipped. Would that all sales reps we work with we're as responsible!

Breath of fresh air!

Immediately after placing an order for a desk I realized I made a mistake. Customer support was easy to contact and quickly helped with my issue, following up with me through the process. It's my first day as a customer and I already feel confident if I ever need to use the 15 year warranty.

The desk is great. It's solid, doesn't wobble at standing height, and was easy to setup. The real star of this show was the customer service. I received a box that had quite a bit of damage and was supported with plastic straps to prevent further damage and accidental opening. Two parts were bent, the frame piece where the leg attaches and the leg itself, which prevented installation. I reached out to support and was connected to Steve B. After sending photos of the damage he promptly sent replacement parts. At first I only though the one piece was bent, causing the leg to not fit properly, but it turned out the leg itself was also bent. That part was replaced also and once I received it the desk was together in minutes.

Steve B was great throughout the entire experience.

With all the shipping delays I began to worry about when I would receive my desk. After working with Avalon I feel so much better. After a phone call, she followed up with an email and then stayed in constant communication with me, addressing any questions or concerns that came up. I have yet to receive my desk (it's on it's way, I have the tracking number), so not 5 stars now (once it's here and put together, I'll come back) but the customer service is definitely 5 stars of excellence.

I have been researching standing desks for quite awhile and saw that uplift was having a sale and decided to take the plunge. I still had a few questions remaining and was lucky enough to get Avalon Myst Reese as my sales specialist! She was quick with her responses and extremely helpful in getting me the information I needed to make my purchase. Thank you so much!

I have ordered two desks from uplift and both times experience has been great! In my most recent purchase, an item from my shipment was damaged and Danielle was awesome in fixing the situation and getting my a replacement in a timely manner.

What stands out about uplift besides the service is their build quality. I have had other standing desks in the past and even the "non-wobbly" version of other companies doesn't come close to the stability of the base models from uplift. Also the size/color options make it easy to fit your desk into any office design.

Great company!

Purchasing my uplift v2 from Samantha P. Was a great experience. I originally tried to order from the website, but my order required special assistance. Samantha understood my needs and immediately went to work on creating a quote for me. She emailed my the quote expediently and all I had to do was click a link and enter my payment details. She even followed up the next day on the purchase to thank me.

Thanks Samantha for quickly addressing my needs and making for any easy purchasing experience.

No review of the desk as it is currently in transit with an impressive estimated delivery date. It shipped on a Friday from TX and I'm expected to get it Monday in PA. You can't beat that!

When I purchased a second Uplift desk for my wife after she saw how great mine was, I assembled the desk, which shipped very quickly, only to find it didn't move at all. I contacted customer support and was helped by Bney. She led me through a thorough and helpful exchange process for the desk control box and cables. My wife is now enjoying her sit/stand desk all because of abbey's fast, effective, and professional customer service. Thank you!

We visited the store and placed an order on hold there after seeing/touching product. We went home, did some research, made some adjustments and sent those over to update the quote. The response was fast and purchasing was very easy.

The only (minor) issue was that the parts arrived in 2 shipments across 3 days and online status wasn't clear if/when they would show up.

Setup was super easy!

I had an issue with my 4 leg v2 desk where the end caps of the legs were mismatched. I immediately contacted the customer service via chat and met a lovely person who's name is Avalon Myst. She identified my issue and worked with me in making sure my order had all the necessary parts to continue. The customer service is top notched and I can recommend Uplift Desk products just by the customer service a lone. The product itself is great quality btw and plan on using it for my home-work office.

Again let me stress that Avalon Myst went above and beyond to ensure that I was a satisfied customer. She is also a really nice person to chat with and has an awesome name!

Avalon Myst if you are reading this thanks a bunch! I was disappointed with my initial purchase due to the mix up of parts but you came through and my plans on completing my home-work office this weekend will go as scheduled! Thank you so much!

-Albert

Working from home, I decided to upgrade and having a sit/stand desk that looks good and this is sturdy and wonderful. The desk is great and worth it, even if pricier than I first thought I would go. 40 hours a week at home and now my desk is the highlight of the work day. One small grommet cover was left out of the shipment (there are many add ons available) and customer Service from Krysten N was superb, she made it right very quickly!

I recently put in an order for a pretty expensive desk and needed some special handling. I was lucky enough to work with Daniel Freeberg who was just a joy of customer service and knowledge. Thanks to him I was able to get my order exactly as I needed and he provided timely updates and replies all throughout the selection process. Uplift is wise to have guys like this around for selling such a premium product.

I ordered a file cabinet to match my Uplift standing desk and it arrived damaged - the back corner was badly dented. I called Uplift's customer service mid-day, and was surprised to not only have a very short wait, but then provided with really excellent customer service from Steven B, who stayed on the phone with me as I uploaded the photos of the damaged box and file cabinet, and swiftly resolved the issue by sending a replacement which I desperately need! I'm really pleased with the company standing by their products damaged during shipping.

Very pleased with customer service. I ordered a desk on Tuesday and it arrived on Friday. Unfortunately, the desk top was damaged. I filed a warranty claim late Saturday. They offered me options and I chose a replacement on Tuesday morning. It shipped that afternoon. When accidents happen in shipping, I dread the hassle of getting it addressed. Steven Bostic at Uplift was extremely helpful. The process was painless and quick! I have not assembled the rest of the desk yet, but the hardware looks solid. I received an assembly video the day before delivery and it looks simple enough.

Even though I live all the in the middle of the ocean in Hawaii, Avalon Myst was able to work with me to get a shipping quote on my exact configuration for the desk I wanted. Her responses were timely and it was one of the most efficient desk buying experiences I've ever had! Will definitely return here if I ever need a new desk in the future! Thank you Avalon Myst and Uplift Desk! :)

I've been shopping around for a standing desk for the last few months and have exhaustively researched all of my options. I decided that the uplift 24" x 48" bamboo V2 commercial desk from Uplift was the best combination of quality materials and construction, reasonable price, long warranty, and customizability. I called to get some questions answered and got a lot of help from Hayley. She was very friendly and professional, and was able to answer all of my questions and offer useful insights. She was very accommodating and made the whole process much faster, smoother, easier, and less stressful than I would have expected to be possible when making a large purchase of a highly customized piece of furniture. Thank you, Hayley!

Just wanted to comment on the great customer service I received prior to the purchase of a standing desk frame from Uplift. I had been doing tons of research on standing desks and Samantha Cobb assisted in making that decision even easier for me based on the help she was able to provide prior to narrowing down the multitude of options I was considering. I got a nice note back from her even after I thanked her for her help and, I have to say, I actually really love shopping with companies that understand and value the customer experience so completely. She made the buying process easier and I hope she gets the recognition she deserves for her positive and helpful attitude. Really excited for my new standing desk to arrive now too which I have been wanting to get for a long time!