• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user bobj215
1 review
5 helpful votes
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July 11th, 2018

Got linked up with a freelancer and it was going well until I realized there was no way this person could accomplish the task, and then you are just screwed. The freelancer was making 8th grade graphics, literally thought it was a joke when it first was submitted. I would never use this site again because of the process, you should get a trial period to see if the person can actually do what you are looking for.

Do not ever use this site, and if you do then know how much risk you are taking. I'm sure there are good freelancers on there but few and far between, good luck hunting.

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Thumbnail of user viktoriiav1
1 review
0 helpful votes
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September 18th, 2021

The platform is made very thoughtfully: to protect the rights of both the freelancer and the employer.
The platform gives you the opportunity to make a real start to your career.
I am glad to continue to cooperate with Upwork.

Tip for consumers:
Recommended for both business owners and freelancers

Products used:
graphic designer services

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Thumbnail of user mayam22
1 review
8 helpful votes
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May 23rd, 2017

Try to keep away from this platform. You risk to be tricky by lots of scammers protected by them or to be humiliated by their `gurus` in forum. Their behavior is very violent and you will be verbally abused by a three or more them at the same time. The worst experience ever.

Thumbnail of user kurtw84
1 review
0 helpful votes
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October 9th, 2020

I've been working as a freelancer on Upwork over a year to get remote jobs.
It's a very, very good place to get jobs - reliable, good support, good clients and jobs.
I'd recommend Upwork to all who wants to get a good and reliable remote job - try and you'd get it in days or in few months.

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Thumbnail of user butrinth
1 review
0 helpful votes
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July 23rd, 2020

Upwork is a platform for online jobs, depending on your profession, you can easily find jobs related to that profession. It is easy to communicate with clients and a very secure way to earn money based on your skills. Will recommend it to every person in the world, who loves to work online!

Thumbnail of user chrisc223
1 review
7 helpful votes
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January 25th, 2016

Had small job started by freelancer. Was so bad I fired him. He billed me for $80 for time spent working on a project which he never delivered, and for sample work that was so bad I couldn't even use that. Contested with PayPal, which was denied. Disputed with Upwork, which was denied.

Beware - PayPal protection absolutely useless and Upwork protection a joke. DO NOT USE. There are others... or you get someone local that understands English and has some degree of ethics.

Thumbnail of user yaroslavk11
1 review
0 helpful votes
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March 12th, 2021

I work on Upwork from 2017 and I want to share with you my experience of working on this great platform. Before Upwork platform I had a lot of clients that underestimated my skills and always tried to pull the price down for the work I did. Also nothing guaranteed the payment from clients I worked with. Being on Upwork my salary grows up every year and I always know that my work will be paid in time due to Upwork contracts system. I can say a lot of good things about this platform! I'm very satisfied! Now I always have work and long term clients that I satisfied with. Thanks Upwork for this opportunity! I highly recommend this platform for anyone who want to be successful!

Thumbnail of user alexanderb256
1 review
1 helpful vote
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August 9th, 2020

Worked my way up from
$4/hr at age 19 to $80/hr now that I'm 23.

What I've noticed is that 90% of the clients can't affiord my rates. But that's fine.

What's not fine is the way Upwork is managed. You'll understand what I'm saying after you use Upwork for a year. There's a lot of idiots working at Upwork's corporate offices.

Thumbnail of user angelah923
1 review
0 helpful votes
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February 26th, 2021

As a freelance writer & editor, I am so happy I stumbled upon this site! Upwork is a fabulous, fair play for obstaing new clients and making quick money. Their rates are fair, and the option for instant payment is
Much appreciated. I highly recommend Upwork, and plan to stick with it for a very long time.

Tip for consumers:
Keep your rates low at first, until you get a few good ratings under your belt.

Products used:
Clients for hire

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Thumbnail of user waleedn5
1 review
0 helpful votes
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June 13th, 2022

In my opinion Upwork is by far the best platform available for freelancers. I have been on fiverr and freelancer but Upwork is the one I recommend. There are things to be done, and the good thing is Upwork is constantly trying to upgrade it to match with needs of clients as well as freelancers.

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Thumbnail of user drhajram
1 review
0 helpful votes
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April 15th, 2021

Hey, I am Dr hajra. I have been working as a content and blog writer at Upwork since 2020. I never find a platform like this before in my entire life. It gives you satisfaction and provide you a great source of income. I love to work on Upwork and want to continue till my last breathe.

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Thumbnail of user patriciaa216
1 review
0 helpful votes
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October 15th, 2018

I have very mixed experiences with upwork, no good ones for SEO, some
Lovely ones for a marketing adviser and photoshopping of images, but
Terrible for website design. Am in the middle of a dispute now, the
Designer was supposed to do design templates for 3 specific pages, and
The layouts, looked great. However his integrating was and still is a
Mess, affecting text and layout on all the pages, to the extent, that I
Am now having to spend hours undoing and re-doing all the work. And the
Upwork view..." it appears that no clear violation of our terms has
Been made"So sure, use them, but you are entirely alone if it goes wrong.

Thumbnail of user tetyanas
2 reviews
4 helpful votes
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July 19th, 2018

My Upwork experience started from March, 2018. I used to have up to ten clients. But the one was strange. It was Emma Serlin. Firstly, she asked to prepare the transcription without opening a contract. Secondly, she said that the result was great and opened the contract in order to pay for the previous file. Then she asked for another transcription and suddenly ended the contract with low feedback. After I asked her what was wrong, she said that she was not satisfied with the results. I can't understand, why she didn't say that she didn't like something when she actually did not like and asked for changes. I don't think this is reasonable. Be aware of such kind of employers, who can make a poo to your job success score.

Thumbnail of user jamaldeeno
1 review
0 helpful votes
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February 22nd, 2017

I started out freelancing on Upwork. I bidded for over 30 tasks, a few of them would contact me back only to decline my proposal after I had sent a sample. After two months I receive an email saying the amount of proposals I had submitted without a job means that my skills were not of value in their marketplace, so my account was suspended. I tried to delete my account but they would not even allow me to do that. I contact support to delete my account but I am replied by a bot several times.

Thumbnail of user francinej12
1 review
0 helpful votes
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September 30th, 2020

Upwork has been my new favorite platform to source employment. There are millions of opportunities out there for any skill and any type of freelancer - from entry-level to expert. Definitely my go-to work-online office!

Thumbnail of user willl45
1 review
5 helpful votes
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December 4th, 2017

This site is a rip off! I cancel a milestone - thanks to a freelancer who did not read the job description. Upwork took a 10% fee off the total sum saying they had to process it. What an absolute joke of a site!

Thumbnail of user ricks131
1 review
2 helpful votes
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May 14th, 2017

I was with Odesk for several years before it became Upwork and have had a good experience with them the entire time. The only problems are that the site goes down more often than I'd like, and it would be nice if they had more payment options in addition to Payoneer and PayPal. They seem honest and aboveboard, the clients I've worked with have nearly always been viable and easy to work with, and their payment process is very straight forward. In addition, I must add that their customer service department has always been exemplary whenever I've had a problem. All in all, I've had a good experience with the company going on almost 6 years now and I intend to continue working with them for the foreseeable future.

Thumbnail of user tessal3
1 review
12 helpful votes
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October 10th, 2016

I have been freelancing for over 2 years with clients- not through a website. I tried this out. It's is by far the worst way to go.
Clients: find your freelancers by posting jobs on craigslist/indeed/design sites. Not Upwork.
Freelancers: find your clients somewhere else. Upwork is BAD.

Thumbnail of user cg43
1 review
6 helpful votes
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July 1st, 2015

We got ripped off by our freelancer. Elance released the funds they held from us to the webdesigner even though he had never finished the job. We called the customer service: unfriendly, unprofessional, giving us the feeling that they did not care

And above all

They did not do anything to get back our money or to make sure our website would be finished. In the end we even got charged for copyright violation by GettyImages because the webdesigner had used stolen material from the web.

I do understand all the good reviews from freelancers: they can basically do whatever they want!

Thumbnail of user evelynv68
1 review
0 helpful votes
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April 8th, 2021

Upwork has given me opportunities to connect with great clients from all over the world and build long-term relationships with different companies. It gives protection and security to both the client and me as freelancer. I would recommend Upwork as the platform for everyone looking for online employment.

Tip for consumers:
Highly recommended!

Products used:
Freelancing platform

Service
Value
Quality
Thumbnail of user kathrinab1
1 review
0 helpful votes
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November 18th, 2020

Upwork has a superb security when it comes to finance and communication. Ensures everything is going well with your job and client. I love working only on Upwork because I know that everything is well monitored and I feel so secured. I don't need to worry about anything.

Thumbnail of user atefehm1
1 review
0 helpful votes
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November 8th, 2020

Upwork expands your knowledge and increases your creativity. Working on international projects through Upwork broaden minds and keep you up to date and active as a freelancer. Getting feedback after finishing each project is a great way to know better yourself, your talents, your strengths, and your weaknesses.

Thumbnail of user amirg13
1 review
6 helpful votes
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August 30th, 2016

A freelancer got my money there without delivering the job. I asked them to stop releasing money to him. They told we can't.
That easy, you can go to this website, as a client to release a first milestone to you and then you ca run away without any probem.

Their supports are sucks.

Thumbnail of user malud
1 review
0 helpful votes
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March 11th, 2021

Upwork is a reliable venue for aspiring/ new freelancers like me. It is a trustworthy site and user friendly too. Its customer service is easy to reach and willing to answer your questions in a timely manner. Thank you Upwork!

Thumbnail of user swanf4
1 review
1 helpful vote
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July 24th, 2020

Transparent job board. I can search for my preferable job by the filter. I can set Job Type, Experience Level, Client History, Client Info, Number of Proposals, Budget, Hours Per Week, Project Length, Client Location, etc. I can get a lot of help from community & forums. Customer support very helpful too. I do not need to use another messenger.

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