• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user muhammady30
1 review
0 helpful votes
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June 30th, 2020

I have awesome experience on upwork, i got $100 order for creating an landing page and client send me $20 extra bonus.

Thanks upwork for awesome platform.

Thumbnail of user denize9
1 review
0 helpful votes
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December 15th, 2020

It is an honest, satisfying, reliable and easy to understand website for working online. I think it provides the best service both for the clients and freelancers.

Thumbnail of user ritikv
1 review
0 helpful votes
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June 15th, 2020

Providing the best platform to people and I am having a great experience on Upwork, willing to get more projects and work more attentively with more passion.

Thumbnail of user sujonk2
1 review
1 helpful vote
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March 9th, 2021

Here is the best place to show everyone talent and achieve their successful goal. Keep going and show your talent with valuable customers and earn a lot of hope. Patience is the key

Service
Value
Quality
Thumbnail of user ketand8
1 review
0 helpful votes
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August 15th, 2020

I love to be a part of upwork community. Upwork provide huge platform to individuals as well as companies. It's 100% secure to work on upwork and they have solution of every situation.

Thumbnail of user fatiman17
1 review
0 helpful votes
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August 3rd, 2020

I found it a good plate form to work from home and do a secure business dealing. Clients are genuine and no scams. It's a good place to earn good for your skills.

Thumbnail of user bobb952
2 reviews
7 helpful votes
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March 31st, 2016

We spent almost 2 hours trying to use Upwork to get a project started. Upwork first of all DOES NOT HAVE phone support. THE 24/7 855 phone support is 100% fake and deceitful. You will start as number 7 or 8 and when you get to 1, they will tell you there are no Representatives to support you and to email them instead. If you use the chat function, the reps will provide you with cookie cutter answers to any issues, most being useless.
Upwork charged our CC for the amount $2000, then required us to call the bank and get the amounts they charged to our account to verify ownership. After verification, the programmer started working but then UPWork decided to hold his payment and are stating they will release it after several days.
Furthermore they did not have any knowledge of the distribution of our private details placed within search engines to raise their search placement (complaints written below). If you read about the complaints on Odesk and Elance you will see that this company is run no differently. The fake 855 number is one tell tale sign of how this company runs their operation. I suggest everyone file a complaint with the BBB, post your experience in forums and online reviews sites.

Thumbnail of user niyazk2
1 review
0 helpful votes
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September 3rd, 2020

While at Upwork, I work on various projects from all over the world. By working remotely, I can travel. My work is always with me on my computer. Thanks to the Upwork team.

Thumbnail of user birendrap2
1 review
0 helpful votes
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May 24th, 2020

I found upwork is the best freelancing site for 2D Animation that I worked since long and made my career and use my talent in the world.
Thank you upwork...

Thumbnail of user muhammada340
1 review
0 helpful votes
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November 22nd, 2020

It was great working on Upwork. This is a great platform for freelancers to find jobs at their initial stage and It helps freshers a lot to start their career.

Thumbnail of user aaqabn
1 review
0 helpful votes
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December 5th, 2020

I have been working on upwork for over 2 years and it has been remarkable. I recommend upwork to everyone who wants to share his experience and skills to earn and to help people all across the globe.

Thumbnail of user roomyr1
1 review
3 helpful votes
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August 21st, 2019

One freelancer messed my websites with bugs and cancel the contract and blocked me to write any feedback. Freelancer has more power, even I have paid to freelancer and work.

Thumbnail of user muhammadf69
1 review
0 helpful votes
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October 14th, 2020

Upwork is a great platform among the other freelancer portals as they filter the best freelancers, tough for new freelancer to get project as they invest more to purchase bids.

Thumbnail of user naeema16
1 review
0 helpful votes
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October 8th, 2020

Upwork supports me a lot in this epidemic (COVID-19) situation and hopefully it will continue in future. Upwork contribute his part to provide rich talent in this world. Thanks Upwork

Thumbnail of user anitaj51
1 review
6 helpful votes
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June 13th, 2019

Will ask for your Passport and government ID to open account and shut down your account for no reason given at all. I suspect they are fishing for private information.

Thumbnail of user naanann
2 reviews
3 helpful votes
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November 9th, 2017

This is a great site to make money in. It has helped me a lot. It is not a money thief like freelancer.com or other sites I have been on. And on this site you might actually get a job.

Thumbnail of user bernardn52
2 reviews
0 helpful votes
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June 17th, 2022

Every trader need to check out on the safety of the platform before you lose your money. I did ths with Cryptospair and I'm proud of me. Cryptospair saved my life.

Thumbnail of user kiras1
28 reviews
173 helpful votes
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April 11th, 2011

Helpful website for all those in need. However, might be a little confusing at first. However, once you get used to it, you will be able to find the help you need in no time.

Thumbnail of user ajits9
1 review
6 helpful votes
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May 30th, 2017

IS THERE ANYONE WHO CAN LISTEN?

I CREATED MY ACCOUNT ON 26TH MAY 2017 AND PURCHASE MEMBERSHIP PLAN AS WELL AND GOT 60 CONNECTS AND UPDATED MY PROFILE AND START BIDDING AND I POSTED ONLY 3 BIDS AND NOW MY ACCOUNT IS AGAIN SUSPENDED.

WHAT THE HELL IS GOING ON HERE CAN YOU GUYS PLEASE EXPLAIN ME THIS NOW WHERE IS MY MONEY THERE IS NO NOTIFICATION TO ME THAT WHY MY ACCOUNT IS BEING SUSPENDED.

EARLIER MY ACCOUNT SUSPENDED SO I CREATED A NEW ONE AND PURCHASE MEMBERSHIP AND NOW AGAIN IS SUSPENDED WHAT YOU GUYS DOING OUT THERE.

I NEED AN ANSWER OR UNBLOCK MY ACCOUNT AS SOON AS YOU CAN OR BRING MY MONEY BACK.

I DON'T WANT YOUR AUTO-GENERATED MAIL IN REGARD TO THIS I WANT HUMAN RESPONSE.

Thumbnail of user giovannim77
1 review
0 helpful votes
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November 10th, 2020

I found the site to be reliable and a great way to earn some additional money!
I recommend it just for people looking for additional money. It's hard to make a living out of Upwork.

Thumbnail of user mentalfingerse
1 review
0 helpful votes
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November 5th, 2020

Whatever I love must be the best or most outstanding. I love this site and will smile uncontrollably at the mention of Upwork. It's the best online business site I've ever been a part of.

Thumbnail of user bambio3
1 review
0 helpful votes
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May 28th, 2020

Upwork is a great platform to use if you work from home or wanting to start. They also have great resources to help you land the perfect job with the perfect client.

Thumbnail of user maksima1
1 review
0 helpful votes
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November 18th, 2020

Upwork allows you to use your skills and talents for self-realization. Gives you freedom to choose the most interesting projects for work. You can do what you love from anytime and anywhere.

Thumbnail of user alik178
1 review
0 helpful votes
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October 30th, 2020

I have completed my 2 jobs on Upwork. My tasks were done very smoothly and I am happy with work. I recommend it strongly and I give it 5 stars in all.

Thumbnail of user mayh63
1 review
0 helpful votes
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December 13th, 2020

Upwork is a very good platform to find freelancing jobs that matches my skills, it's very challenging and it open doors to opportunities that isn't easy to find elsewhere.

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Typically does not respond to reviews

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