• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user muhammads169
1 review
0 helpful votes
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July 31st, 2020

I was struggling with getting clients for work and then I heard about upwork. I signed up and successfully got hired by some very amazing clients and started earning.

Thumbnail of user mayh63
1 review
0 helpful votes
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December 13th, 2020

Upwork is a very good platform to find freelancing jobs that matches my skills, it's very challenging and it open doors to opportunities that isn't easy to find elsewhere.

Thumbnail of user benaiaht
5 reviews
8 helpful votes
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June 18th, 2020

Getting orders on the website has never been easy. However, securing the first order on working on it efficiently guarantees a successful future with voluminous orders.

Thumbnail of user johnp568
1 review
8 helpful votes
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July 6th, 2017

This is a scam to get your banking information. They take your info then cancel your account, but do not give you any way to delete your information. Avoid!

Thumbnail of user morsya1
1 review
0 helpful votes
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November 15th, 2020

Upwork is the best platform for businessmen to finish their works with professional freelancers, and the best environment for any freelancer to work in.
Definitely recommended!

Thumbnail of user ivang103
1 review
0 helpful votes
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November 15th, 2020

Seriously, this platform made my entrance to the freelancing world as a developer quite easy. I would definitely continue to use this platform and maybe as a client aswell.

Thumbnail of user mirzam6
1 review
0 helpful votes
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October 28th, 2020

The Upwork allowed me to start off to make money, and do the job I enjoy working to. It's a great platform to promote yourself, your work and quality.

Thumbnail of user lukas24
1 review
0 helpful votes
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July 29th, 2020

Upwork is great, people are the problem. Upwork makes freelancing easy. Upwork is a global marketplace. All kinds of people are there. It is not Upwork fault if you hit any client from hell.

Thumbnail of user samiurr2
1 review
0 helpful votes
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March 17th, 2021

This is my struggling period but I hope I will de standing someday in upwork platform because Upwork is becoming my loving earning platform which became a part of my
24/7 life. Thanks upwork

Thumbnail of user rupamonim
1 review
0 helpful votes
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June 8th, 2020

Although there is a very tough competition on Upwork, the success in this platform can shape a freelancer's career in an upward direction. A good profile on Upwork helps to create a fruitful career.

Thumbnail of user tamannay
1 review
0 helpful votes
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November 17th, 2020

This the best for earning more and for clients anyone can have here best freelancer for their work.
No fake member here so why you so late join here on Upwork for your task.

Thumbnail of user abdelrahmane13
1 review
0 helpful votes
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August 28th, 2021

It was really an amazing first experience to work on Upwork and I am really looking forward to keeping working on it as it is easy to use and help you with every step

Thumbnail of user kats177
1 review
0 helpful votes
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July 4th, 2020

With upwork you can find work that suit your skills and your salary is secured. Been working with upwork for 5 years now and I can say that I have the best clients because of upwork

Thumbnail of user stans56
1 review
5 helpful votes
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August 28th, 2017

My account is already blocked and I couldn't get 3500 from UpWork.

So do they get this amount?

Don't work on UpWork. You will lose the amounts that you worked with clients on this site.

Thumbnail of user courtneyi3
1 review
7 helpful votes
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April 14th, 2015

I have been calling and trying to work with Elance for the past five weeks. They have locked my account due to inactivity in my account (I hadnt filled out a status report from one of my clients)
As soon as I was made aware of this I immediately took all the actions that they requested. What followed was radio silence.
You cannot speak to Risk Management (who start at 12:00 EST) and they are the only people that can clear my account. I was told by one of the CS Reps that people have been waiting over a month for their account and there is nothing they can do.
Now I am waiting on payment of over $1000. 00 and cannot accept another job from a happy client which is another $1000. 00 job.
The customer service reps are not empowered to do ANYTHING and the poor things just have to listen to complaints. When I finally got a manager on the phone he was rude and told me there was nothing he could do either and that they were waiting fro more information from my client. That was the first time I had heard that in FIVE weeks. I should not be held accountable for the lack of action on their side.
I have lost five weeks of work, am unable to pay my bills because they are holding my money and are no help.

Tip for consumers:
dont use it. Go to their direct competitor.

Service
Value
Quality
Thumbnail of user issamk10
1 review
0 helpful votes
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March 30th, 2021

Great platform till now! And i suggest to minimize fees, the most of jjobs are -500$ jobs, so i think no need to use 20% fees.
Thank you! Wish you continue like that and better!

Service
Value
Shipping
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Thumbnail of user rogery69
2 reviews
1 helpful vote
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February 15th, 2022

This site if full of fake NFT project promoters and fake reviews. DO NOT HIRE ANY NFT PROJECT PROMOTERS FROM UPWORK.COM. There is no customer support and they support these scammers to get their fees! BEWARE AND DO NOT HIRE THE SCAMMERS BELOW

Tip for consumers:
DO NOT HIRE ANY OF THE SCAMMERS LISTED IN REVIEW, THEY WILL DO NOTHING BUT BRING FAKE FOLLOWERS AND BOTS!!! UPWORK.COM SUPPORTS THESE SCAMMERS AND DOES TO PROTECT CLIENTS! BEWARE!!!’

Products used:
NFT PROJECT PROMOTION, DM & SHILLING

Service
Value
Shipping
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Thumbnail of user saddama5
1 review
0 helpful votes
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November 10th, 2020

UpWork Is Absolute Incredible For Both Customers And Freelancers, Here You Can Find World Best Talent And World Best Customers, And Also The Best Platform That Makes It Possible Is UpWork, Everything They Offer Is Fantastic And Also Their Support Staff Is Awesome! Thanks, UPWORK!

Thumbnail of user mohameda412
1 review
0 helpful votes
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April 18th, 2021

Great opportunity to have freelance business with large amounts of open jobs to whoever seek for... i think upwork is a way to get rid of slavery jobs to freelance job

Thumbnail of user benjamina200
1 review
0 helpful votes
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January 11th, 2021

Upwork is the most effective, secured and professional freelancer website in the world. There is a seamless flow of work activities and an opportuinity to make money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jyotik12
1 review
6 helpful votes
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November 7th, 2017

No! Got a statement to make about Upwork. It's a $#*!ty company with no regards to Freelancer's views. All they want is money. No loyalty and no heart

Thumbnail of user alphoncea
1 review
0 helpful votes
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May 24th, 2021

Upwork is simple, Transparent, and Honest! I like it. I am freelancer in data management, I have used Upwork for over 3 years. I have enjoyed its service.

Thumbnail of user kwintenn
1 review
2 helpful votes
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November 30th, 2018

I started freelancing through Upwork. I've been working through them ever since. I am working for a large company and a small business. And its very busy professional..

Thumbnail of user olehc1
1 review
0 helpful votes
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November 11th, 2020

I am very happy to be a part of this team. I am working as a 3D Visualization Specialist on Upwork and I believe it is the greatest platform of all freelancer market places.

Thumbnail of user kimg22
1 review
9 helpful votes
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October 28th, 2014

Freelance ripped me off totally and Elance will do NOTHING about it. Elance customer support tells me they can give refund my money IF THE FREELANCER would contact them. Well that makes no sense. The freelance ripped me off and so did ELANCE. What a bunch of scammers! Going to ripoff report and let them know too of how bad ELANCE has been.

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
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