• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user oasikurr
1 review
0 helpful votes
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August 25th, 2020

I started with Upwork when I was nothing, And now I'm a Mid Level freelancer, So my opinion is that, it is a very good platform for the beginner. Everyone will pray for me Thanks

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Thumbnail of user sandyd44
1 review
11 helpful votes
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September 27th, 2016

I had an amazing experience in Elance, jobs were easy to browse based on clients background and number of proposals submitted and also I used to get invites from which i bagged many projects! BUT UPWORK IS TOTAL $#*!, the whole user interface for freelancer is mundane, you really dont have much option to browse though the jobs you fit in, and the fee structure is a total fraud, if you get work of $100, you only get paid $60 and on top of it, the minimum job rate are literally minimum, atleast ELANCE had a bar of $20. In ELANCE for abt 3 months and made almost $2k working part time, however ever since this UPWORK $#*! happened i am busting my a** on regular basis and i have been awarded ZERO jobs!

Thumbnail of user bruces1145
1 review
0 helpful votes
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July 5th, 2023

I hired a highly rated Thai translator. He was supposed to do translation for a piece for me. It had some Isan words in it but he was meeting with a Thai person that knew those definitions. He not only didn't have the discussion, he charged me for work he didn't do. When I followed up with him, our entire discussion was why he charged me for work he didn't do. So he then charged me for the discussion as well. I was charged the highest rate, 30.00 an hour for this.

When I asked for a refund, he accepted the refund. He gave me back 1.00. That closed my options for a dispute.

The second translator I had do a presentation I was giving. She was supposed to give me the Thai translation. She gave me this stuff that had multiple options in it, with notes about the work mixed into the translation I was supposed to cut out. She asked me, a person who I made it very clear could not read or write Thai (that's why I hired her!) to proofread her work, pick the best word all in Thai, no English whatsoever to guide me, then edit out the stuff that was just notes to me. Incredible. I'm done with UpWork,. They also did not publish either of my negative reviews, so this whole website feels shady.

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Thumbnail of user jimbos
1 review
10 helpful votes
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October 18th, 2017

Where do I begin?
Customer service? NOT!
Transparent? NOT!
OK, the good stuff. I have never had a client who did not pay. Gotta know this, almost all my freelance clients came from Elance. My five ThrowUpWork clients have been very good to pay.
The major problem-the so-called Job Success Score. This is life's greatest mystery. For some reason my score dropped below 77. Invites are pretty much non-existent now.
ThrowUpWork reassures us that scores above 75 are good.
Oh? Every job proposal has the little button activated, the one for a score of 90 or better.
They obviously have a lack of mathematics knowledge because 90 is NOT 75.
I raised the issue on the message board. The response from ThrowUpWork?
'Life's not fair!' Seriously.
But there is a remedy. An email said if I upgrade to a higher-level account my status will change.
Not a surprise! First, ThrowUpWork takes 20% of what I earned and now there is an attempt to squeeze more.
I apologize for giving one star but as we all know there is no negative-star feature.

FedUpWork

Thumbnail of user jeffs186
1 review
11 helpful votes
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September 15th, 2016

I hired a Freelancer whom didn't do his job- I disputed with upworks. Upworks wants to charge me $275 to dispute.
Upwork is scam
Their freelancers are scam too

Thumbnail of user muhamadr4
1 review
0 helpful votes
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September 5th, 2021

Overall I like Upwork because this application is giving me a client and let my business growing especially on Programming and let me help a client to achieve their goal

Thumbnail of user omisored
1 review
0 helpful votes
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September 7th, 2020

Upwork is a great freelancing platform that connects freelancers with clients. I enjoy working on Upwork. It is flexible, convinient, and the pay is attractive.

Thumbnail of user jonthanp
2 reviews
15 helpful votes
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September 5th, 2016

The service is awfull I cannot get hold of anyone at all. I wish they would look after people alot more. I have however stumbled on a much better service called goworkers.

www.go-workers.co.uk

Thumbnail of user aejandrob
1 review
0 helpful votes
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August 9th, 2020

I love working at Upwork, at first I almost give up but I did not stop believing, now I am earning real money for my family and to support myself... Upwork is the best of the best. Mabuhay!

Thumbnail of user flucks
1 review
0 helpful votes
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August 20th, 2020

İ got my first freelancing project from upwork and then it went on and on. İ can't imagine how i could have put my life together if i wasn't a freelancer. Thanks upwork

Thumbnail of user philiph70
2 reviews
5 helpful votes
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July 15th, 2017

Avoid - July 2017. Having been scammed before when working directly with freelancers, but having good experiences with fiverr, I needed a place to get some development done. I was delighted to find responsive developers and an escrow system and had my first job completed within 24 hours and happily released funds. And then, I couldn't get the freelancer to do any more jobs. Apparently, they couldn't get the money from Upwork either. I queried this with Upwork and was told they had permanently suspended the developer with the weasily response ". We are unable to provide details as to why we have done this". Great! So the great experience I have with the freelancer, upwork decide to bin for a reason that only upwork knows, and force to me to find another way to work with the developer. It literally doesn't get worse than this. If upwork cared for their customers (like me) they would at least have the decency not to hide their reasons. So upwork have my escrow money sitting in their account earning interest. My freelancer hasn't been paid. Bad result.

Thumbnail of user jalajk
1 review
0 helpful votes
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May 12th, 2020

Hi
This a best and genuine freelancing platform.

With this covid 19 situation. Gig ecenomy will boom.

So be there on upwork and ready. This is future of job.

Regards
Jalaj kumar

Thumbnail of user leond91
1 review
0 helpful votes
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April 12th, 2021

Upwork as a platform is game changing! I've monetised my skills with 5 jobs completed on my first week on the platform as a freelancer. Really excited to see the potential here! Highly recommend.

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Thumbnail of user abdulh90
1 review
0 helpful votes
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July 15th, 2020

Upwork is the best freelancing marketplace that also change every freelancer life and skill. Expert freelnacer also make better life work in upwork. Thanks

Thumbnail of user darleneh25
1 review
2 helpful votes
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July 3rd, 2017

I HAVE GONE TO THE TROUBLE OF REGISTERING AS A CLIENT AND TRIED 10 TIMES TO POST A JOB - NOT POSSIBLE! THE FUNCATIONALITY IS USELESS! DO NOT WASTE YOUR TIME AS I HAVE DONE - I CANNOT GET ANY ASSISTANCE.

Thumbnail of user bilala56
1 review
0 helpful votes
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February 24th, 2021

Upwork is a great Business Galaxy, where you can connect top professionals around the globe!
If you are looking for Potential High Quality work, Upwork is a great platform for you!

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Thumbnail of user omarm175
1 review
0 helpful votes
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May 22nd, 2021

One of the best if not the best platform that connects clients and freelancers. It is a great experience and the most important thing is to keep you JSS high as a freelancer

Thumbnail of user aqiba4
1 review
0 helpful votes
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November 21st, 2020

I really love and thankful to upwork to provide me such a great platform. I have heen working on since couple of months but i found this platform really helpful.

Thumbnail of user nividiaa
2 reviews
22 helpful votes
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February 29th, 2024

I eventually found the best freelancer for hire on here after a long search. He's fast and reliable

Thumbnail of user ashokp5
1 review
4 helpful votes
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January 4th, 2017

Hi I am a freelancer user it is not good in service
Some times it is having
And suddenly I am not bid the project
And that contains I am not eligible for loading
Contact admin but they aren't mention anything to contact

I am happy with other freelancer sites

Thumbnail of user bilalr13
2 reviews
11 helpful votes
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May 9th, 2020

I've been a freelancer for exactly one year now, and it has been an excellent experience, i am Top rated freelancer and earned more thn $2000 in a year

Thumbnail of user marciad224
3 reviews
1 helpful vote
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March 14th, 2021

I am really happy working through upwork. I always have new clients and the website is really trustful. I trust upwork services and policies. Again, I don't regret being a freelancer at upwork.

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Thumbnail of user davidw1506
1 review
3 helpful votes
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June 24th, 2019

Upwork makes their money when one of their freelancers bates you in and then instantly does bad work then they dispute it and make even more money. What a scam!
RUN FAST AS CAN...

Thumbnail of user marceloc40
1 review
0 helpful votes
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February 12th, 2021

UPWORK is a great place to find freelance work It took me a while to close my first job but it really works, you just have to put the best of you and go forward. I really recommend it.

Thumbnail of user wades19
1 review
9 helpful votes
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March 22nd, 2016

I'm an employer. I have been an Elance customer for more than a year and spent in excess of $20k, I was forced onto the Upwork platform this week. After noticing Upwork deducting funds from my paypal account without my consent or knowledge I tried to get answers, their listed phone number is an answering machine saying 'this number is no longer in use'.

I tried their online chat and got told, they deduct funds every Monday... and that was that! I removed permission for them to access my paypal account, and cancelled all hourly contracts. I had two fixed price contracts that were already paid in advance, Upwork had all the funds in escrow.

Upwork wrote to both freelancers that they had funds in escrow and told them to stop work or they would not be paid. I again asked Upwork to fix this, considering they already had the funds in escrow, their response was, re authorize access to your paypal account and the stop will be lifted.? I had already paid the entire contract in advance and they had the funds.

They refused to refund the money in escrow, I have had to revert to Paypal to get a refund. NEVER AGAIN will I hire through Upwork.

Tip for consumers:
Steer clear!!!

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