• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user darshanab1
1 review
1 helpful vote
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April 12th, 2016

Hi,

Upwork is a good site but their are some fake clients present like Reid Barkley. He didn't pay the freelancer for the work.

Tip for consumers:
Please select the client carefully and take the action against to him.

Thumbnail of user mdshahadatz
1 review
0 helpful votes
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April 16th, 2021

I am using UpWork for 7+ years. It's a bridge between buyer and seller. I believe it is the greatest platform of all freelancer marketplaces.

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Value
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Quality
Thumbnail of user mohiduli1
1 review
0 helpful votes
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December 10th, 2020

Upwork is a great marketplace to work remotely and I am very happy for this awesome online platform. I have been working here more than 4 years

Thumbnail of user rachels832
1 review
0 helpful votes
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May 2nd, 2021

It helps me find a client that is awesome, hope to get more client and earn money while at home. Highly recommended for job seekers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fernandoc131
1 review
0 helpful votes
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November 17th, 2020

An incredible platform in which you can connect with opportunities all over the world, I totally recommend it for all kinds of professional profiles.

Thumbnail of user nickg371
3 reviews
1 helpful vote
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March 27th, 2020

Good for remote work. But it takes a lot of time to build your own profile. Upwork support is not helpful. Most of the problems solved by chance.

Thumbnail of user parulg5
1 review
0 helpful votes
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March 5th, 2021

It seems difficult in starting to gain the trust of clients without any reviews & ratings on profile. But once you have successfully completed a few jobs game changes. Upwork support is helpful. I can recommend it as a safe & secure platform.

Service
Value
Quality
Thumbnail of user mariaf571
1 review
0 helpful votes
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October 23rd, 2020

I started to work in Upwork 2 years ago, they are very professional and have lots of jobs offers to choose from. Quality is a must.

Thumbnail of user joeys38
1 review
5 helpful votes
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January 23rd, 2016

Do not waste your time with this website. It is full of scams and the support center will do absolutely nothing to help you.
Avoid at all costs.

Thumbnail of user muhammadumaira
1 review
0 helpful votes
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May 14th, 2021

I have worked on other platforms too but payment is a big issue. However, Upwork is the most secure platform in terms of getting paid.

Service
Value
Thumbnail of user eddies80
1 review
5 helpful votes
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December 20th, 2018

At last, A company got it right. From there customer service to marketing. They are top notch. I would recommend any freelancers to use GoLance.com

Thumbnail of user nelynt
1 review
0 helpful votes
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September 13th, 2020

Upwork has helped me, my friends, and my family. Especially during the pandemic time, great that we are able to earn thru this platform

Thumbnail of user ufreei
1 review
4 helpful votes
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July 18th, 2018

Dont waste your time on upwork. They will not provide good support and charing to much and suspended active profile without any reason.

Thumbnail of user gens10
1 review
0 helpful votes
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September 2nd, 2021

This easy-to-use platform is very helpful and reliable for freelancers like me. I will definitely recommend to my friends and family. Thanks Upwork!

Service
Value
Quality
Thumbnail of user manjeetm1
1 review
0 helpful votes
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January 31st, 2021

Amazing platform for a freelancer to get work based on pure skills. Upwork commission (20%) is slightly high. Otherwise everything is very good.

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Thumbnail of user davidk344
1 review
9 helpful votes
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September 27th, 2017

Terrible website with terrible support. A professional developer will never not fall on so bottom as use upwork. Think about before using it.

Thumbnail of user lanah73
1 review
0 helpful votes
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June 26th, 2021

Upwork is a very good website to earn money. There are some difficulties with what is high percentage, but it can be explained.

Thumbnail of user syeda122
1 review
0 helpful votes
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June 9th, 2020

This is the best platform for freelance work.
Very recommend! :) I worked on two projects within two weeks and it was awesome experience.

Thumbnail of user dhruvinm
1 review
0 helpful votes
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December 17th, 2020

Upwork is a great platform for freelancing. Well managed and very user-friendly structure. This is useful to get the excellent client from Worldwide.

Thumbnail of user ibrahimn9
1 review
1 helpful vote
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May 9th, 2020

Upwork is the best freelancing site ever. Tons of jobs, good for beginners, excellent pay, good customer support, what else do you need?

Thumbnail of user mugheesr
1 review
1 helpful vote
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September 22nd, 2020

I really like working on upwork. Very well managed platform. Upwork has great policies as they give equal importance to freelancers and clients.

Thumbnail of user deust
1 review
0 helpful votes
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September 16th, 2020

I'm so happy working on this marketplace. Easy to use and their team provide great support. They provide what you need as freelancer.

Thumbnail of user manolyah
1 review
0 helpful votes
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January 15th, 2021

Upwork is a good platform for freelancers. You have to make a lot of effort at first, but things get better later.

Thumbnail of user uzairs5
1 review
0 helpful votes
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June 4th, 2020

Upwork provides the best quality services available on the internet not only today but since years and continue to develop with time.

Thumbnail of user ernestov21
1 review
0 helpful votes
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December 12th, 2020

Upwork is a life changing website it helps professionalS connect to the world while working at the comfort of our own home.

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
Typically does not respond to reviews

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