Upwork

I am a high profile freelancer, worked for some very reputable clients and with years of a successful freelancer career.
I've invested a lot of time and efforts to make my Upwork profile stand out and I did it. I carefully selected what work to show on my Portfolio, I've taken a lot of skill tests on the system in order to prove my expertise.
And it worked for some time. But guess what happened to me this year - they asked me for ID and other documents to prove my identity, this process was hard enough because they rejected my ID image and wanted me to take another shot at it especially for them and then resubmit it. I did it and finally after days spent I was able to verify my profile.
Now (a month later) they just permanently terminated my account without any real reason given. I received a blanket "explanation", that after a quick Google search I found out it was nothing more than a blanket message, sent to many Upwork freelancers, who also ended up with their accounts terminated.
I've tried to at least ask for the real reason, but they failed to provide one. They don't care for freelancers, they are only moved by their own interest on the back of the freelancer community. I believe anyone, who wants to start a freelancer career on Upwork deserves to know the truth how freelancers are treated.
- you will spend a lot and a lot of time and efforts to build your profile,
- you'll be charged 20% (!) for the services, that you provide,
- and you may end up with a permanently terminated account at any time, with no explanation whatsoever and no possibility to appeal it.

All in all I think Upwork is a very wrong place to make a freelancer career online, really toxic for your career development. They will feed on you and your skills, but will dump you out whenever they want. You have no rights there. Like back in the days of slavery.
Don't get burned just like I did.

I've read the posts here and all your experiences are the same as mine. They suspended my account just because of a stingy client who reported me by telling him he's stingy. They are just on the client's side. So no matter how hard you explain yours, it will never matter to them because we are just freelancers. Their Help Support is NEVER a HELP because they are all one sided. They don't give you another chance because ONE MISTAKE you make will MAKE YOUR ACCOUNT BE SUSPENDED. This is totally insane. Another thing is the 20% deduction from our salary. How come they've come up with that? We are the ones working, not sleeping just to work, and Upwork is getting that percent from our earnings! I don't know if there is a way to FILE A LAWSUIT to this company but I am hoping that one day, Upwork will be down and just be gone so the new CEO and his cohorts will regret all their unfair treatment and abuse to us freelancers. I am really hoping and praying for that to happen. I hope someone will start something for the LAWSUIT.

Very cool service, very professional, trust and authenticity is at upper level.

Will go for order again.

Excellent services by all means. Also the best platform for professional freelancers and the source of income.

Thanks Upwork, my dream super seller of Upwork, I always happy for working in upwork.com.

Best regards

They scam people out of money and reject profiles based on appearance very racist and horrible company

Excellent platform for skilled person to perform jobs while ensuring save payments for both freelancers and clients.

There are many project for every body from different skills and background. And, it provides safe transaction.

Outstanding!
Excellent!
Perfect!

Highly Recommended!
It's the Best plat in the world undoubtedly I can say!

Thanks!

The best platform I experienced as a struggling freelancer. I appreciate their effort for newcomers like me.

Upwork is totally fraud. They close my account without any reason. Avoid freelancer to work on upwork.

Tried several platforms but none are as organized and professionally supportive as Upwork — it's definitely the best place to freelance on the web.

I am just starting working at Upwork and do not have much experience, but I am enjoying it so far. Can recommend to try.

I like that the service cares about customers and their protection from fraud. If you work honestly, the service will help to earn money.

A great workspace for writers you will start at low prices but you can pick up fast and earn decently if you are dedicated

I am a freelance engineer and have found Upwork to be a great platform to connect with clients that match my areas of expertise.

Upwork really helps connecting people and having a job at the comfort of their home. The platform is very safe and easy to use.

I like this site, it's so helpful most of freelance member. Keep up your site active so that many job hunters find their jobs.

Yes, I got my best freelancing site that is Upwork. Highly recommended to work on Upwork if you are a highly skilled person. Thanks.

Hello fellow freelancers! I must warn you before you waste your time like i did.
They charge at least 20% of your income on upwork. If your hourly rate is 60$, they release 48$/hour to you. I believe this portion is unfair. There is a wild competition among freelancers on upwork. To be able to get projects, you must decrease your hourly rates. It; s just making you less and less valuable. You may find yourself at 30$/h, 20% (6$) of this goes to Upwork. 24$/h, are we doing UBER? By the way they don't find any clients for you. You must spend hours to be able to find a project and convince the client.

After you work for hours, Upwork may suspend your contract with your client without asking you any single question. So you may find yourself unpaid and helpless with tired eyes looking at the screen. They don't have an online help service. They want you to send an email to them regarding this contract or payment problems. And what you get as an answer is a list of possibilities why the contract is suspended. When I told them I will cancel my account and leave if they don't pay the money I deserved. They sent me a reply explaining how to leave! :): ) Thanks for showing the way out! They make money from your efforts and they even don't ask any single question to you before they dare to suspend your contracts.

I feel extremely disappointed. They don't have clear guidelines showing how to use the hourly working system. And if there is anything missing, even if the job is done, even if the client has no complaints, they may suspend the contract. They are disrespectful to your efforts. My client felt bad and he tried to pay me out of upwork since he knows i deserved that money.

I am really happy to work on upwork.com. Upwork is an honest business platform. I am here long time. Thanks for giving me chance.

Its a good place for freelancers to find clients or to get additional work. If you know your field, you wont have any problems

As a company, we worked with about 5 contractors. Everything was fine. The last contractor we used was in August. She did ok work and we were done. Then December 21st and 22nd, she billed us for 30 hours. I had been out of the office those two days and immediately reported it to Upwork upon my return on the 23rd. The contractor was never asked to do any more work. I messaged the contractor with no response. UpWork stated that I couldn't do anything until the following Monday when the contractor was paid. That happens to be the week after Christmas when I was out of the office for the holidays. I clearly explained that I would be out of the office and they said they would note that and I could dispute the transaction upon my return on January 3rd. Again, this was my first task on January 3rd. UpWork asked me to provide a description of what happened. I not only provided a description of the work done in August, but also provided a copy of all of my communication with the contractor. UpWork stated that they have to ask the contractor for their side of the story and they would get back to me. Well, the contractor closed her account and took the money and ran. UpWork stated that since the contractor didn't reply that they closed my dispute. So basically, UpWork allows scammers to create accounts and steal money for work that was never approved or requested. Very disappointed in their process of approving time entries AFTER the contractor has received payment. UpWork states that they have a guarantee, but not for hourly work. Beware!