• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user markdonneo
1 review
0 helpful votes
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May 2nd, 2021

Best freelancing platform. Convenient and organized.
Looking forward to a more upgrade in the platform.

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Thumbnail of user toluwases
1 review
0 helpful votes
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January 21st, 2021

Lost my job during the pandemic, and was soon short of fund, but I got jobs on this platform, and that kept me thus far.

Thank you Upworks

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Thumbnail of user mikeb1512
1 review
0 helpful votes
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May 24th, 2020

Upwork is a good plat form for all freelancers worldwide. It helps us to gain clients and protection at the sametime. I love working in Upwork.

Thumbnail of user timh103
1 review
12 helpful votes
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April 28th, 2017

Elance was a great platform for freelancers to work on. After merging with Upwork it has gone downhill in so many ways I can't even list it all here.

Thumbnail of user dainisg
3 reviews
27 helpful votes
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January 29th, 2015

First thing to know about Elance is that there is no Elance vs Odesk. They are one company with the same owners. So your experience will be pretty similar - support. Fees, pros and cons. That can be a good and bad thing.

Their fees are:

Site takes 8.75% fee for every project you complete. Elance fees have been raised last year from 6.75%. Fee's on earning $4k/month = $350. Plus $10/month if you want to use Elance actively and appear higher in search results.

What I didnt enjoy most about Elance was that it isnot totally free – if you don't join paid membership, you will keep feeling like you are using limited version of Elance.

--

Great things about Elance of course is it's size, they take Escrow payments to ensure safety. And there are loads of helpful applications for accountability and communication. It's a great place for beginners and freelancers from third world countries. It isnt so good place for web professionals.

We did massive research about best 8 freelance marketplaces, compared their pros, cons, fees and how to make it out there.

You can read full review and also see comparison chart here - http://www.1stwebdesigner.com/best-freelance-websites/

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Thumbnail of user remusc
1 review
7 helpful votes
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January 3rd, 2016

They just stole my money without providing any information. Something from "outside" told them I broke their policy and they have scammed me without any rights to an appeal. NEVER RECOMMEND!

Thumbnail of user tareke12
1 review
0 helpful votes
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September 27th, 2020

Thank you, Upwork! I really found many opportunities on the site and would absolutely recommend it to everyone.
Keep up the good work
Tarek

Thumbnail of user amits175
1 review
0 helpful votes
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September 15th, 2020

I am working on Upwork from last 7 years and it has made my life very easy in term of ecpenses. Thank you Upwork team

Thumbnail of user geniat1
1 review
3 helpful votes
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June 22nd, 2019

As a client you need to pay 50 USD monthly in order to see the reports and timesheet of your freelancers! Too expensive.

Thumbnail of user davidy387
1 review
0 helpful votes
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September 5th, 2020

Just 1 month here, great app for freelancer. The best platform I used. Will recommend to my friend, Ithink they will love it.

Thumbnail of user fatmah5
2 reviews
0 helpful votes
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November 17th, 2020

They are on of the best freelancing platform i've ever worked in. They help me find new cusormers and make some earnings.

Thumbnail of user kirollosa
1 review
0 helpful votes
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November 8th, 2020

I have never worked on a modern sequre and exciting platform like upwork. I think it is the best freelancing website

Thumbnail of user saoodj
1 review
0 helpful votes
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July 14th, 2020

It's a best freelance site for earning and its user friendly provide alot of opportunities to move forward in life

Thumbnail of user tejaswim1
1 review
0 helpful votes
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April 10th, 2022

Upwork is the best Platform for freelancers to earn money from International Clients. And The best Place for Clients to their jobs done from Skilled persons in Time.

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Thumbnail of user diabm
1 review
7 helpful votes
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May 6th, 2013

I had reviewed a similar case like me:
I have reached the minimum payout of upworkptr.com few months ago which is $20,000. I've got a total of $24,000 on my total earnings page. I was so excited thinking I hit a jackpot considering this huge and easy money over the net. So I immediately went to the request payout link. To my dismay, it gave me a message that I have not yet reached the minimum payout limit of $20,000 for standard members. I contacted support (no live chat nor forums available) which only replies through email. I was then told to wait for 30 days so I waited for 30 days. I did the same step 30 days after and there it goes again, I still have not reached the minimum pay-out (I already have $64,000 total earnings). I started to think my suspicion might be true, this website may be a scam. To give them benefit of the doubt I emailed support for the 4 time, asking why I still can't request for payout when in fact I'm over the payout limit for standard members and had passed the wait time (according to them which is not on their terms of service.) I got the same reply, I HAVE TO WAIT FOR ANOTHER 30 DAYS TO REQUEST PAY-OUT and INSISTED THAT I UPGRADE MY ACCOUNT. So I responded that I'm through with the waiting time, and I made a payment to fund my account at Upworkptr to upgrade my account to the premium membership to get the payment. I have not heard anything again from them since.
Thus I made my rating to the $#@! Degree and suspended it till I see any development from Upworkptr who I expect to reply via e-mail.

Thumbnail of user mored1
8 reviews
8 helpful votes
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September 11th, 2017

I've heard this website is one of the best for job seekers. Althouth, everything people say here is true...

Thumbnail of user mohammadq17
1 review
0 helpful votes
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April 30th, 2021

Upwork is a good plateform where everyone can earn money easily. Who is having specific skills need to show

Thumbnail of user muslimg
1 review
1 helpful vote
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November 29th, 2017

Oh well, this is the second time I have been suspended as a client from upwork. Back in 2015 I signed up to do some freelancing, and then to hire some freelancer too. They suspended my account, saying that I have falsified some info. Upon asking what info has been falsified, to this date there has been no reply.

So I sign up another account from my business profile. And after completion of 10-15 hires, which I paid out in full, they still suspend me. What irks is not that they feel something is amiss. That's fine. Gather info and rectify. But what irks is the way they pull the plug. Here is an example:

"I have reviewed all aspects of your account, and unfortunately, you are violating Upwork policies. I regret to inform you that based on that review, it has been determined that your account will not be restored. The policy violation(s) in question lead to this final decision. Please be advised that we may not respond to further requests regarding this issue.

Thank you for your understanding."

The most pathetic of Customer Care Service would find this message repugnant and pompous.

-Does not mention which policy was violated
-Without any communication whatsoever, this is a final termination (not to be restored)
-Informs the client that they will not respond to any request on this issue
-And if that wasnt sufficient birdie in the face, it says thank you for understanding.

People at upwork, understand that you make money from the clients as well as the freelancers. You people live off us, and you do not show a shred of respect. The above message is from 2 days back. The correspondence I had 2 years back was similar. The LEAST you can do in such cases is have a proper correspondence to try and resolve the conflict to re-instate the suspension.

Absolutely putrid! But hey, Thank you for understanding!

Tip for consumers:
The best I can say for clients is that this is not someone in person that you can deal with and pressure to get what you deserve. You are at mercy of some immature middle-managers who can choose to suspend your entire account just because they spilled some coffee on themselves.

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Thumbnail of user barhalibirhuf
1 review
0 helpful votes
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January 25th, 2022

My name is Fundiko and I reside in a refugee camp. I worked for at least 3 organizations online that crooked me almost USD 3,000. If my brain functions well, I opened my account with Upwork on 3rd September 2021. I landed my first job in transcription on 17th September 2021 with Ibrahim Yasser, and this Job was the key to opening other opportunities at Upwork, and It was a pleasure to work with him in the way that he was not my employer rather my teacher. I am currently working as a Transcriber, Social Media Marketer, and Translator. I have been able to gain USD 1,000 at Upwork within 3 months. As a refugee, this money has assisted me to open my own small poultry with 100 chickens and a small shop. As a refugee, I no longer rely on assistance from the UNHCR rather rely on myself and this has assisted me to see myself working toward the restoration of my hope. Therefore, none can hinder me from saying that Upwork is the restoration of hope to the hopeless. Apart from this, I have been of great importance to my fellow refugees, thanks to Upwork. I sometimes get work opportunities that request me to work as a team and that is how I train my fellow refugees in transcription and Social media marketing to assist me to fulfill some work to gain money after accomplishing the tasks they were assigned.

Tip for consumers:
Upwork is a website that I cannot compare with other websites since it has security and trustworthiness in the workplace. I have been using Upwork since September 2021 and I was able to gain USD 1,000 within 3 months. I was thinking that I will not get this money but I got it without any problems contrary to other websites I used before. Upwork up, up forever.

Products used:
I ended up working with some Upwork recruiters in different fields including Soscia Media Marketing, Transcription, and Translation.

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Thumbnail of user muhammads174
1 review
0 helpful votes
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August 20th, 2020

I joined upwork about 6 month ago. I am glad to say that it is best platform i have ever used. Great Features.

Thumbnail of user ataurr4
1 review
0 helpful votes
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July 14th, 2020

Thank you, Upwork made this platform. I hope Upwork will best for jobs near the future.
I want to also part of success.

Thumbnail of user shajolk
1 review
0 helpful votes
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January 14th, 2021

It is an excellent website for those people who want to work at home, I personally used it and found it very good.

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Thumbnail of user ferozd1
1 review
0 helpful votes
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January 2nd, 2021

Portfolio on Upwork is play vital role to getting excellent jobs. This is only way to put your skills in front of client.

Thumbnail of user sharminep
2 reviews
0 helpful votes
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December 30th, 2020

Upwork is the best freelancing site because it's payment is 100% safe. It's also help us to be more productive in our skills.

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Thumbnail of user mohamedd26
1 review
0 helpful votes
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December 29th, 2020

UpWork has made my dream come true, with it i start working from home at my own time, i recommended for every freelancer

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