• Upwork

Upwork

Write a Review

Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
See all photos
How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user johnc5567
1 review
0 helpful votes
  • Send Message
November 19th, 2020

Upwork allows you to use your skills and talents for self-realization. Gives you the freedom to choose the most interesting projects.

Thumbnail of user shahidh12
1 review
0 helpful votes
  • Send Message
October 31st, 2020

I am a Freelancer Interior designer. I have completed my 1 job on Upwork. Thank you upwork to showcase my work.

Thumbnail of user shamima18
1 review
0 helpful votes
  • Send Message
June 22nd, 2020

I am proud to be able to work with upwork. And at Upwork I thank you for giving me the opportunity to work on such a platform.

Thumbnail of user besmirs1
1 review
0 helpful votes
  • Send Message
December 27th, 2020

I love to work on Upwork.
Feel free to post any job or to search and work with the clients.
I like and prefer that.
Thank you.

Thumbnail of user albertod58
1 review
0 helpful votes
  • Send Message
March 28th, 2021

Gave me the chance to grow as independent professional, had the chance to work with clients
Around the world, thank you very much upwork!

Thumbnail of user kayesk1
5 reviews
2 helpful votes
  • Send Message
August 5th, 2019

So good site for earning money. I have worked this site long time. I have been trying to develop my knowledge in this sector.

Thumbnail of user elijaha30
1 review
0 helpful votes
  • Send Message
September 7th, 2020

Before Upwork, I was confused and had no way to express my talents. I recommend Upwork to every talented kid out there.

Thanks Upwork

Thumbnail of user mahfujurn
1 review
0 helpful votes
  • Send Message
September 1st, 2020

Upwork is the best service provider in the world. I would like to work here on Upwork because of the policy of this marketplace.

Thumbnail of user saadh7
1 review
0 helpful votes
  • Send Message
September 9th, 2020

Upwork is very helpful website to find work on it. I have just started to work for last 20 days and found many jobs to work. I love it!

Thumbnail of user jhunarp
1 review
0 helpful votes
  • Send Message
February 28th, 2021

Great company and great support team always responsive! Job is secure every time! Best of the best job finding platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafiatt
1 review
0 helpful votes
  • Send Message
February 17th, 2021

Upwork is really great to use.
Their Customers' service is top-notch and they offer their users a highly secured service.

Tip for consumers:
Abide strictly by the rules of the platform

Products used:
Freelance services

Service
Value
Shipping
Returns
Quality
Thumbnail of user aalima
1 review
0 helpful votes
  • Send Message
November 21st, 2020

If you are a new in freelancing then UpWork is your trustworthy platform. To growth your career stay in upwork.

Thumbnail of user godwinp3
1 review
0 helpful votes
  • Send Message
November 15th, 2020

I love to work with Upwork. Its wonderful platform for who have talents. I recommend Upwork for the new generation.

Thumbnail of user mariamm40
1 review
0 helpful votes
  • Send Message
November 8th, 2020

With help of Upwork, I can chose the work I want to do, work whenever, wherever I want and plus it is challenging and pleasant.

Thanks

Thumbnail of user fauzziyahi
1 review
0 helpful votes
  • Send Message
August 29th, 2021

Upwork is engineered to foster higher productivity and greater yield for the freelancer and the consumer. I am glad that I found Upwork

Thumbnail of user rons93
1 review
4 helpful votes
  • Send Message
June 1st, 2016

Upwork is the worst site I have ever used. 2 times I was robbed by the freelancers they suggested I hire. $#*! Upwork

Thumbnail of user ajits28
1 review
0 helpful votes
  • Send Message
December 15th, 2020

I am glad to being a member of Upwork. Upwork is the best freelancing marketplace in the world. I love Upwork so much.

Thumbnail of user muhiburr
1 review
0 helpful votes
  • Send Message
December 14th, 2020

I am proud to be a member of upwork. Upwork is the best freelancing marketplace in the world. I love upwork so much.

Thumbnail of user carolynet4
1 review
0 helpful votes
  • Send Message
October 16th, 2020

I thank God i have made progress in this platform. It is the best freelance platform where professionalism is upheld. Thank you upwork!

Thumbnail of user hammadu2
1 review
0 helpful votes
  • Send Message
September 10th, 2020

I am working on upwork since 1 year and found upwork is the best website on the internet for online earning for freelancers

Thumbnail of user fivers
FIVER S.
2 reviews
3 helpful votes
  • Send Message
April 8th, 2018

better then fiverr.Better support better sellers better buyers. i was at fiverr before it went downstairs.

Thumbnail of user mohamedy13
2 reviews
0 helpful votes
  • Send Message
March 17th, 2021

Very easy and fast care about customer and freelance with amazing support and cool email notifications

Service
Value
Shipping
Returns
Quality
Thumbnail of user renel151
1 review
0 helpful votes
  • Send Message
February 12th, 2021

Upwork has been provide good deal with freelancers and customers. And it's trusted website for freelancers

Thumbnail of user muhammadu68
1 review
0 helpful votes
  • Send Message
December 6th, 2020

Upwork is Great for buyers, great for sellers other than any freelancing platform. Therefore strongly recommend.

Thumbnail of user garys192
1 review
18 helpful votes
  • Send Message
February 19th, 2017

If you do not know it by now let me repeat the settled facts about Upwork:
1. Their support staff are Middle Eastern guys working out of their basements.
2. They REALLY don't give a f*ck about freelancers, other than taking 20% of your earnings.
3. They have a things called JSS (Job Success Score) which is beyond idiotic, doesn't work and basically allocates you a random number/ percentage to indicate quality of work. For example: You can get 5 star reviews from all your jobs and have a JSS of 60% (!) How? DO NOT ASK! These idiot f*ckheads are so full of their own sh*t that questioning the JSS is like drawing cartoons of the prophet Mohamed in their books - THOU SHALT NOT QUESTION THE CRAP KNOWN AS JSS!
4. If there is a dispute between you and a 'client' (Their genius way of referring to scammers from various countries) you are f*cked! They only care about the numbers and Upwork knows that the average pissed off 'client' hurts their business more than the average pissed off freelancer.

There are far better freelancing websites out there - I predict a class action lawsuit against Upwork very soon the way they are ignoring the complaints of freelancers getting ripped off on their platform.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

Company Representative

Thumbnail of user visitors
Visitor S.
Typically does not respond to reviews

How do I know I can trust these reviews about Upwork?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Upwork?