• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user abdullahk57
1 review
1 helpful vote
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June 16th, 2022

I need help in getting back my Upwork account. It has been suspended today without any official email or any notification. I can still reach out to existing clients but can't apply for proposals. This is strange as I didn't commit any violation of the code of conduct. Need urgent help to fix this matter. Thanks in advance

Thumbnail of user ruthe623
1 review
0 helpful votes
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April 10th, 2022

Upwork has an excellent community and way of giving people job based on how active they are on platform. They wont put too much work on your plate. Con is they are charging 20% fee on the first time client that hurts freelancer a lot

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Thumbnail of user naphaa
1 review
2 helpful votes
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May 10th, 2020

As a freelancer on the Upwork platform, I've had just about the most unprofessional experience in freelancing ever...

Their support sucks... to put it easy. Unless your a client or a top earning freelancer -- Upwork doesn't care about you.

Upwork has a really shabby support team that is dis-interested in your problems... They don't offer a phone number, or even basic live chat to help sort out your problems... Instead they have a ticket system which takes them 2 days to respond to. If you're looking to resolve a problem via their support, expect to wait a minimum of a week to get anything sorted out

Upwork expects to take 20% of your earnings for some unknown reason... it's definitely not for their support team... they claim it's for payment protection or what not, but I have not experienced this so called "payment protection"

If you're looking to freelance on some platform, give Upwork a pass.

Thumbnail of user humzah1
1 review
0 helpful votes
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January 6th, 2021

I've started working on Upwork a few months ago and it has changed the perspective on freelancing. Upwork did a tremendous job for me in finding the right clients for my skills. I wish they continue their journey like this and keep changing people's lives.

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Thumbnail of user lesiaw2
1 review
0 helpful votes
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October 29th, 2020

I have found and worked with great companies and individuals. Both short and long term. The website is easy to use has a timer for logging your actual hours you are working on a project. And a guarantee of being paid.

Thumbnail of user akashm22
1 review
0 helpful votes
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June 3rd, 2021

I'm working here since September 2020, from then I got very good opportunity to work with people's around the globe.
And as the pendemic hit the world, this platform has provided a great opportunity to people's like us...
Thank you.
Upwork!

Thumbnail of user georgeo189
1 review
0 helpful votes
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June 10th, 2020

As a freelancer, Upwork has helped me establish my full potential in article writing. It is a market place I would recommend to every freelancer out there both new and industry experts owing to its authenticity and excellent support to freelancers.

Thumbnail of user jadem87
3 reviews
0 helpful votes
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May 24th, 2020

UpWork has been fantastic to me. It has put me in contact with multiple brands and clients who have both enhanced my portfolio while I help them bring their business visions to life. They ensure that I get paid - which is pretty hard these days - and they hold me to a standard so make sure I am producing the work I am being paid to do. The fees are there, but the profit makes up for it. It is better than working freelance and not sure if the client is going to pay. I recommend it to everyone I know. 10/10.

Thumbnail of user asadullaha3
1 review
0 helpful votes
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March 8th, 2021

Upwork is very easy-to-navigate platform for freelancers like me to get jobs, good value and guarantee of payment. It has a robust and efficient voice and chat tools too! Effectively, there is nothing lacking for a freelancer searching for an audience (that would otherwise be hard to reach) to put professional skills to profitable use.

Thumbnail of user asadr6
1 review
0 helpful votes
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September 21st, 2020

It's good for freelancers and very easy to use this platform. They constantly keep you updated. Everything is fine except for the following two
1: You need connects to bid. And there is no guarantee you get a project. To apply for more jobs, there could be purchasing but they should give at least 30 connects free per month. For new freelancers, it is discouraging.
2:20% charges are too high. Should be 5%.

Thumbnail of user amnar
1 review
0 helpful votes
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September 21st, 2020

I have been using Upwork for a few years now. Because of some personal reasons I had to leave my work and stay at home. Upwork made starting to work as a freelancer so much easier for me. The whole process of getting work, delivering it and getting paid is facilitated and protected. When I am working on Upwork I know for sure that I will get my payment. I feel if you work hard persistently on Upwork, then you can earn a decent amount from your home. A perfect solution for me.

Thumbnail of user jasonv97
1 review
19 helpful votes
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February 6th, 2019

I am a working professional designer and thought I could earn some extra money from Upwork. The clients are generally terrible at communication. Countless people have accepted my proposals, wasted my time with back-and-forth emails, etc. Only to disappear and never be heard from again. In addition to the low quality clientele, the site is over saturated with mediocre, untrained awful freelancers. Upwork is garbage and I will never waste my time with them again.

Thumbnail of user osamaa50
1 review
0 helpful votes
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October 29th, 2020

I have been working and providing services on various freelance platforms but Upwork is the most reliable platform in terms of its services and conditions. Also, the clients on Upwork are 100% organic and totally genuine people. I would recommend everyone either a freelancer or a hiring person to try Upwork at least once. It would be a worthwhile experience.
Thank you, Upwork for providing an amazing platform.

Thumbnail of user winnyo1
1 review
0 helpful votes
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November 10th, 2020

I'm so grateful for Upwork. I have managed to do so much with the earnings I got from carrying out projects on Upwork. Upwork supported me from the start, giving me badges as a new writer for credibility, and soon thereafter I was able to get my success ratings and tons of great projects. If you follow the Upwork regulations, it is an amazing opportunity. I've never had any issues with Upwork and I'd definitely recommend it.

Thumbnail of user umairr2
1 review
0 helpful votes
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December 22nd, 2020

Upwork is best when it comes facilitate its buyers and freelancers both. It has a sophisticated, organized and user friendly interface which enables both clients and freelancer to fulfil their desired needs.

Thumbnail of user talibh3
1 review
1 helpful vote
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February 8th, 2021
Verified purchase

Upwork is the best Freelancing platform to work as an individual freelancer or agency. It takes care about all the things like payment assurance, quality work and every side things which a freelancer or a client needs and makes us to focus only on work for faster success

Tip for consumers:
If you are a freelancer or a client, and if you are an expert in your skills or want a quality project done as a client, then this is the best platform for you to choose.

Products used:
Freelancing Web developer service provider

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Thumbnail of user nancyc205
1 review
12 helpful votes
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October 19th, 2017

Upwork is ruining their own brand.

Experienced, skilled freelancers are giving up on Upwork, it is an inferior freelancing platform and the company is very difficult to work. It has turned into a sweatshop, low wage joke!
Example: Hiring clients looking for the most experienced freelancers from US and paying them an average of $6.72 an hour.
Most people would conclude that Upwork is the worst freelancing platform. They are driving their reputation and brand down the drain.

For serious professional freelancers it is a negative to be associated with Upwork. Freelancers and serious hiring clients - go elsewhere. Don't waste your time.

Thumbnail of user vaibhavs38
1 review
0 helpful votes
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November 20th, 2020

I really love to work on Upwork and I would recommend every person who wants to start a freelancing carrier he/she should join Upwork. Upwork provides a great platform to start earning side by side of your job or studies. The payment method of Upwork is supercool, they charge very low amount when you are transferring the payment earned into your bank account.

So talking about the darker side, there is huge problem of connects in Upwork as if you have just started working on Upwork it is possible that you may get out of connects very soon. Although they charge very less of buying the connects but as a freelancer sometimes I don't earn money for a long period, so it becomes difficult to buy them.

Thumbnail of user kennetho93
2 reviews
1 helpful vote
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June 10th, 2020

I have used a few freelancing websites and can state unequivocally that my experience has demonstrated that Upwork is the best freelancer website for my specialization. One of the major benefits found on Upwork that is sadly lacking on other sites is the ability to purchase unlimited bids. When building a business, freelancing or otherwise, the key is to reach out to as many potential clients as possible in the shortest amount of time. Unlike most other freelancing sites, Upwork does not restrict the number of projects you can bid on.

Thumbnail of user carla146
1 review
0 helpful votes
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August 29th, 2020

Living in a third world country is hard, very hard. And your only way to be able to make the most out of your talents and skills is to think and work location independent and that's where Upwork provides that platform.

With Upwork, I can not only earn the world standard in what my skills are worth but also I can gain relevant experience that puts me way above professionally in how far my skills can get me in my country. Its a very good invention for today's world. Definitely recommend

Thumbnail of user tabishm
1 review
0 helpful votes
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December 10th, 2020

The quality of clients and experience in Upwork far exceeds other platforms. It is good to see competition coming in for freelance platforms but Upwork, due to their first-mover advantage and excellent developer team, have continuously focused on improving user experience. Also, the screening of customers prior to posting a job or the freelancer has considerably improved - which has resulted in quality interaction.
Thank you

Thumbnail of user chaitanyad1
1 review
0 helpful votes
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February 27th, 2022

The interface is such a smooth experience.
Whole website is designed to make it easy for the freelancers to get projects.
Fair way in handling money related issues.
Great place to find all kinds of works.

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Thumbnail of user uzaira5
1 review
0 helpful votes
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June 13th, 2020

Upwork has provided me a platform to earn money by utilizing my skills. It connects me with various clients around the world who demand the services that I provide (i. E. data analytics and management consultancy). Moreover, I can easily manage my personal and professional life since it allows me to work from home.

Thumbnail of user elenak106
1 review
0 helpful votes
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February 7th, 2021

Absolutely happy to work on this site. Interesting job, payment protection. Everything is convenient and understandable. Easily find a job in that area that interests me. If you have questions, the support team responds quickly. A great option to make money without leaving your home. And it's a good place to find great professionals for your project.

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Thumbnail of user emrana2
1 review
13 helpful votes
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October 7th, 2020

I'm working as a freelancer since 2012 in Upwork. Upwork is a true place for the people who are like to work as a bird. You can fly anytime and when you need some urgent money you can try in this marketplace and hopefully I think you will be the lucky person. Hard work gives you true happiness and Upwork will help you a little bit more to build your career.

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