• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user hamzai1
2 reviews
0 helpful votes
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October 23rd, 2020

As a Top Rated Plus freelancer on Upwork, I can say that Upwork allowed me not only to start as a freelancer, to get my first jobs and to learn new skills, but also to work with renowned clients worldwide, with whom I never thought I would work.
I will always be grateful to Upwork for having changed my life!

Thumbnail of user olasupot
1 review
0 helpful votes
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January 15th, 2021

Upwork is a great freelancing platform in terms of helping people to reach their goals while working from home, I will recommend this great site for others to benefit and have this great experience.

Service
Value
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Thumbnail of user angelm23
1 review
3 helpful votes
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October 31st, 2013

Great site!
I recived payment today from this services.
I get gold membership via PM.

Batch transaction:
10/31/2013 13:05
From/To Account: U******* (UpWorkPtr Company)
Amount: *******
Currency: USD
Batch: *******
Memo: payment from eco-investment.biz

Thumbnail of user perezp7
1 review
0 helpful votes
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January 20th, 2021

Upwork.com provides the best and most complete freelancer platform of all. Great tools and protection for us, freelancers and clients to achieve our goals.

Thumbnail of user muhammads172
1 review
0 helpful votes
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August 17th, 2020

One thing for sure is that you can't fool or can be fooled on this platform. Moreover, working in the right direction may also lead you to earn thousands of dollars.

Thumbnail of user seemaj
2 reviews
13 helpful votes
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November 10th, 2015

Great marker place to work with, no hassle in releasing the payments, once project is assigned, their policies ensure that we are paid timely even when most of clients dont respond when job is done.

Thumbnail of user isackn
4 reviews
6 helpful votes
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March 3rd, 2018

This site is racist! I Wasted my time trying to apply as a freelance writer for more than two weeks. They will always have a reason to reject your application without even giving you an opportunity.

Thumbnail of user annp69
1 review
4 helpful votes
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October 23rd, 2017

After deciding to work as a Full-Time freelancer, upwork suddenly decided to suspend my account without any warning or reason. Horrible! I will never use this site again.

Thumbnail of user karang15
1 review
0 helpful votes
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November 11th, 2020

Your talent meets the best here, you can easily find work after your profile get's in good shape and moreover there is no limit of earnings, upwork charges fee but it provides good services too

Thumbnail of user narekn
1 review
0 helpful votes
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November 20th, 2020

Upwork is an amazing workplace what connects millions businesses with freelancers helping both solve their problems! Helps businesses find solutions and provides income for many people!

Thumbnail of user markd1460
1 review
0 helpful votes
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June 25th, 2020

It sent me to an entirely different and life-changing world. Without this platform, I would never understand what the term Freelancer truly means and all its glory! More power!

Thumbnail of user oleksandrl6
1 review
0 helpful votes
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June 23rd, 2020

I'm working via Upwork for two years and fully satisfied with their services. It could be hard to start but then you have access to a huge job market.

Thumbnail of user mayurk10
1 review
0 helpful votes
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June 16th, 2020

Upwork prove career booster for me, got lost of new opportunity, amazing experience, best freelancing site i ever work, high recommendation from me to every client and freelancer.

Thumbnail of user doms10
1 review
0 helpful votes
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October 23rd, 2020

I had an interesting experience after trying it, seeing so many jobs every day and interacting more widely, I highly recommend using upwork to increase your reach.

Thumbnail of user maryp1319
1 review
0 helpful votes
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November 15th, 2020

Been working as a freelancer for almost 5 years and I'm always dealing my work through Upwork. Very convenient to use and excellent customer service. Most of all safe and fastest fund transactions.

Thumbnail of user tya25
5 reviews
49 helpful votes
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March 15th, 2017

Some months ago, they came out with a rates plan that matches the highest in the market (a 20% commission, as I remember, for $1000 or less contracts/jobs). They are now permanently suspending freelancer accounts stating that the freelancer has sent a "high number of proposals for jobs on our site without many contracts or earnings". I am not sure whether this is a good tactic in the long run because they're closing the door for many qualified and genuine freelancers who can offer much variety to the services requested and offered. Instead, they should improve their algorithms for matching freelancers to work or by improving their archaic platform for better searching of services on offer and requested. I've been successful in other popular freelance sites, but here (earned just over a couple of hundred dollars in one year, while most of my earnings came from other sites)--and, it is not a good sign to see fellow freelancers been suspended for what an Upwork employee posted in a discussion board as "removing non-selling items from the shelf".

Thumbnail of user rayj158
3 reviews
1 helpful vote
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September 30th, 2021

This is one of the greatest platforms. My experience here has helped me to solve personal issues, learn and guide myself beyond the knowledge acquired, so I like it, it's excellent!

Products used:
Sahba N. (SEM Expert)

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Value
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Thumbnail of user lings5
3 reviews
1 helpful vote
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December 4th, 2020

I am sure that thousands of people have been sending positive thoughts to this website's creators for all the possibilities they granted to their users! Thank you!

Thumbnail of user janryy
1 review
0 helpful votes
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March 22nd, 2021

Its a balanced site which helps clients and freelancers achieve both goals. It is a massive help for someone like me who wants to earn on my free time.

Thumbnail of user grayo3
1 review
0 helpful votes
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August 13th, 2020

It has been very wonderful working on this platform. Starting from client communication to project safety, it can only get better. The interface is easy to use, navigate, and feedback are quick.

Thumbnail of user alexandrav43
1 review
0 helpful votes
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July 29th, 2020

A convenient platform where there are many ways to earn money for any freelancer, even with little experience in up work, I find clients, money always comes to the account without delay

Thumbnail of user hk31
1 review
13 helpful votes
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September 10th, 2015

Elance has a consistent reputation of treating freelancers like trash. A simple Google search shows that Elance will not hesitate to go against freelancers and has consistently sided with clients who are at fault. In addition, they randomly close accounts of freelancers that have consistently good track records with the vague response that client dissatisfaction has increased, and will provide NO evidence to back their decision. Furthermore, in their own TOS, they specifically point out that they have the right to close any account, whenever they want, no questions asked and no heads up given.

This is a HORRIBLE company that doesn't have freelancers that generate money for them in mind. STAY AWAY.

Thumbnail of user jigneshs7
1 review
0 helpful votes
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September 16th, 2020

I have been using this before a year and gained many contracts. This platform provides very good clients and if we stuck in any contract upwork support team ready to help us.

Thumbnail of user irishc3
1 review
7 helpful votes
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December 31st, 2016

Hello, I am a newbee in upwork, so here's my story. Actually I've got an interview on skype today with suspicious person named jessica smith and I think the company name is silverline. They just invited me for an interview on UPWORK. They interviewed me without showing herself and without speaking, just on chat. And I am the one that is showing myself. I became suspicious in her identity. After the interview she ask me to picture on a whole body so I do it. But after that she said for me to wait because she got a call, so I got even more suspicious on her. PLEASE HELP ME ABOUT THIS.
Here is her skype id: jessica. Smith. 9955

Thumbnail of user igorm50
1 review
0 helpful votes
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August 4th, 2020

I get a lot of good experiences. With one year of experience, my skills have improved to a new level. There are many great clients and Upwork's service is always friendly.

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Visitor S.
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