• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user rosev76
1 review
0 helpful votes
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November 3rd, 2020

I'm already more than a year on Upwork and the projects and clients I get are very relevant to my expertise and it is also a good site to showecase your talent and skills all over the world.

Thumbnail of user lukasd18
1 review
1 helpful vote
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August 31st, 2020

Great website, I was suprised when I found out everything works just great. I would say the key to success is to find your nieche and go from there. Good luck!

Thumbnail of user gk16
1 review
10 helpful votes
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October 1st, 2014

Elance, if you want to lose your money or pay for NOTHING then use Elance. I just lost $1500 for nothing - the freelancers there make there money so easy, you request something and they give NOTHING... Please please do not be stupid like me and use this terrible service

Thumbnail of user yassers6
1 review
0 helpful votes
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September 13th, 2020

I've looking and search for a good and nice freelancer platform and there's it. The excellent platform that can help clients and freelancer to work together in a secure way

Thumbnail of user zeeshana33
1 review
0 helpful votes
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August 13th, 2020

I feel easy to work at Upwork. The upwork team is very sportive. I have several Mystery but Meanwhile I Learn and ask a question to upwork team I am fully satisfied

Thumbnail of user peterk865
1 review
0 helpful votes
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January 19th, 2021

I have been a freelancer with upwork for three years now. The work flow is constant and support is responsive. Upwork is the best site for freelancers!

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Thumbnail of user uzairs7
1 review
0 helpful votes
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February 5th, 2021

Up-work is a great platform for individuals as well as organisations to get jobs and to hire people to get their job done. I highly recommend up-work.

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Thumbnail of user qfxc
1 review
9 helpful votes
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July 3rd, 2015

Elance make obscure decisions. They argue that it's a safe marketplace, but that's not true. Suddenly, they can block your account stating that they do so just for safety. Even if you can recover it by going through an unnecessary "verification" process, you're not safe from those reviews.
I have received twice warning emails telling that my account is under review, supposedly because one (or maybe more, not clear enough) customers were not happy. In a freelance site, the proves for customer satisfaction is the rating: I have a great rating, 4.6 (the. 4 left, were just because 1 customer wasn't 100% satisfied with the cost). But, in the warning email Elance states that they "take in consideration many other factors", but they don't tell you what are those factors, not even the exact reason of the supposed "unhappiness". At the end of the email, they "threat" you and put in focus they have the power to shutdown your account. But you will never know why, even to improve your attention level in case they're right.

Elance is not safe for freelancers. You can invest many years in this site, but they can shutdown your account without telling the reasons.

Thumbnail of user muhammadk77
1 review
0 helpful votes
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November 28th, 2020

I left my Job and started working on upwork. I am very satisfied from my earnings on upwork. The thing I love about this platform is the honesty level between the clients and freelancers.

Thumbnail of user ayoubb33
1 review
0 helpful votes
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April 2nd, 2021

Thank you so much for giving us the chance to start our business on your platform, I think it is the best freelancer platform, and thank you for your services and your support <3

Thumbnail of user sabam8
1 review
0 helpful votes
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August 2nd, 2020

I have been using upwork more than one year, and i have literally enjoying working on this platform. Upwork is a platform where good organization and companies i met.

Thumbnail of user kousikd
1 review
0 helpful votes
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October 3rd, 2017

How to start work with up work? How the payments are going to be paid? What is the rate of payment? Is it safe & secure to work with up- work? I want a better guide from the experts.

Thumbnail of user ousmang
1 review
0 helpful votes
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October 9th, 2020

I have been working on Upwork for 2 years now and I never have any issues with them. I consider them as the best Freelancing platform on the internet.

Thumbnail of user michaelj632
2 reviews
8 helpful votes
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July 16th, 2019

Upwork is now only thinking about making money. They don't care about freelancers. They are already charging 20% fee. Now, they are taking monthly fee too. Its very bad.

Thumbnail of user robertj1028
1 review
1 helpful vote
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July 31st, 2020

Worst experience I've had, couldn't go back to rate the performance of the freelancer, only had 14 days! Contract was for CDN $ they billed me in US$.

Thumbnail of user manikh2
1 review
0 helpful votes
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July 25th, 2020

Upwork is a good site for a freelancer, but recently Upwork change there connect system I just don't agree with it. This is a very bad thing for a beginner freelancer.

Thumbnail of user nadiaa87
1 review
0 helpful votes
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March 28th, 2021

Perfect place to start your work. This is the best platform where anyone can start their own work and start earning. I am the one who is at upwork and earning. Thanks upwork

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Thumbnail of user shedracku
1 review
0 helpful votes
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October 2nd, 2020

Upwork is a great platform for freelancer. The system put in place secures both the freelancer and client in terms of payment and other services. Great freelancing platform to be in.

Thumbnail of user akmalm1
1 review
0 helpful votes
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January 17th, 2021

Upwork is the one of the most Trusted freelancing platform our the World i personally selling my services here my overall experience with upwork is 100%

Thumbnail of user nimishap8
1 review
0 helpful votes
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July 29th, 2020

I joined upwork since 4 years ago, it was great experience for me to start on upwork. Upwork gave me chance to perform my skill internationally. I am feeling great to work on upwork.

Thumbnail of user luisap42
1 review
0 helpful votes
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May 13th, 2022

Upwork is the best freelance platform I've used.
It is trustworthy and secures client and freelancer through the process.
I'm happy to be on the platform and would love to keep working on it.

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Thumbnail of user zahidm9
1 review
0 helpful votes
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February 18th, 2021

Upwork is the best platform for freelancers. It secure and and protected for both freelancers and clients. A lot of opportunities to build the career.

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Thumbnail of user sumans45
1 review
0 helpful votes
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September 15th, 2020

Amazing Platform. This was my dream to work on Upwork. Your payments are secure and you can find genuine client and genuine work here. You can get your work and payment certification from Upwork.

Thumbnail of user geniep1
2 reviews
11 helpful votes
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January 5th, 2016

I joined Upwork about a year ago when my husband was diagnosed with lung cancer, and I decided that working as a freelance editor/proofreader would be a good way for me to earn money and stay at home with him. I completed my first assignment at Upwork two months ago, and the client never paid me, although my work was impeccable. Another client approached me about a job for which I wasn't qualified, and I turned it down. Upwork also kept telling clients that I was not a native English speaker, Not only was I born in New Jersey, but my English is practically flawless. One client wanted a freelancer with lots of experience who would work for minimum wage. Another client wanted me to send THEM money so I could work for them. I sometimes wonder if these jobs and clients really exist. I was forced to return to school in order to become a certified medical transcription editor in order that I might be able to find legitimate freelance work. They should call this site Throw Up Work. When I realized how bogus this site is, I felt like throwing up!

Thumbnail of user muhammada312
1 review
0 helpful votes
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September 18th, 2020

Upwork is my Most Favorite Freelancing Platform. Where there are very good clients. And there are also very good designers Which gives you good quality work in good money

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