• Upwork

Upwork

Write a Review

Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
See all photos
How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user fahadt3
1 review
0 helpful votes
  • Send Message
July 30th, 2020

Amazing experience, communication was great, client was patient understanding and involved, looking up to work with him again :)

Thumbnail of user mylat1
1 review
0 helpful votes
  • Send Message
March 24th, 2021

A great legit online platform that doesn't only take care of the clients but also the freelancers like me.

Thumbnail of user nikolab27
1 review
0 helpful votes
  • Send Message
March 2nd, 2022

Upwork is the best platform for freelancing. Great for people who want to start their career as digital nomads.

Thumbnail of user dw522
1 review
0 helpful votes
  • Send Message
February 23rd, 2021

I've worked through upwork for years. It's a super reliable platform for freelancers. No need to use other platforms.

Thumbnail of user nicholasm354
1 review
1 helpful vote
  • Send Message
May 17th, 2020

Very smooth system that allows you to create your own income. Nice experience and great way to network yourself.

Thumbnail of user johnl2290
1 review
21 helpful votes
  • Send Message
February 7th, 2020

The worst ever. I stuck with them for way too many years. There are better options out there people!

Thumbnail of user oscarp80
1 review
10 helpful votes
  • Send Message
December 1st, 2019

Read the title from personal experience, ineffective security and communication is difficult. Do not do business with these clowns

Thumbnail of user zakariab25
1 review
0 helpful votes
  • Send Message
March 28th, 2021

It was such a perfect experience working on Upwork who provides a professional system management and guarantee your rights

Tip for consumers:
professional marketplace

Service
Value
Shipping
Returns
Quality
Thumbnail of user jm163
1 review
22 helpful votes
  • Send Message
October 6th, 2015

This's not about scammers or about how bad they've treated me (not the case)

I'm not going to waste much time saying how many times their platform is down or the countless number of bugs we Upwork users have to endure.

I want to focus rather on the fact that they don't care about their community. They don't listen. I'm going to give an example for everybody to understand how they act: they've introduced a new rating system (Job Success) that's completely opaque. You have some suggestions about how the system operates but most of the rating algorithm is unknown. All you have as a freelancer is a number. Really.

That metric's the first thing that clients get to see and you find suddenly that your >30 projects finished with 5-starts are replaced by a Job Success of 65%. No kidding. Your many 5-starts are removed from the forefront and remain in your profile where clients will not make to.

Nobody will tell you why you have such a low Job Score no matter how many times you contact Customer Support and you end up out of business (no discerning client contracts anybody whose Job Success is that low)

To add insult to injury the rating system is retroactive and things that were perfectly acceptable before (e.g. Closing a contract or having idle contracts) affect now your Job Success dramatically. You cannot do anything since it is already in your history. That's how they do things.

So, be careful with these guys. Do use their platform but look out: they cannot care less about their freelancers. You may be a quite successful freelancer using their platform and one week later they've moved the goalposts and you are out of business.

Tip for consumers:
Their platform is limited, full of bugs and down lots of times but that all takes a second seat to the fact that they move the goalposts in a retroactive way: they - and not clients - can take you out of business no matter how good you're doing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user satoashwell93
1 review
0 helpful votes
  • Send Message
November 18th, 2023

THE GUY DID A VERY BAD JOB UNFORTUNATELY I DISCOVERED THE MESS TOO LATE AND WHEN I REACHED OUT TOO UPWORK THEY REFUSED TO OFFER ANY HELP; THE SCAMMERS ARE STILL OPERATING; CAREFUL I LOST MY MONEY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fedore1
1 review
0 helpful votes
  • Send Message
February 10th, 2021

My name is Fedar Yarashevich. Artist name - Emilai. I have been writing music for more than 12 years. In 2011, I created my own musical project called the "Emilai Project", which performs music of different genres (ambient, cinematic, jazz, future garage, electronic, synthwave, instrumental hip-hop, hip-hop, soundtrack and other). I can work in any genre, for me, there are no frames in learning music and understanding new styles and facets. I am diligent about every sound in the composition and the final sound of the song, cause' the theory of sound and the soul in the track is the most important to me. I love music, I speak the language of music and I want to convey this love to your projects and improve the sound in every possible way.

My experience with the Upwork started about six months ago. This platform provides great opportunities for the development and searches for interesting acquaintances for your business. I continue to improve my skills here to sell even more, and I hope the Upwork will help me even more in this. I advise Upwork to everyone who wants to try the real experience of successful freelancing.

Tip for consumers:
Keep working and everything will work out.

Products used:
I connect with clients and create music for them by performing audio production services on this platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saeedk6
1 review
0 helpful votes
  • Send Message
March 22nd, 2021
Verified purchase

The website was brilliant in giving me ideas and the jobs of my interests.
Although it has every sort of job on offer.

Products used:
Content writing

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucasa81
1 review
0 helpful votes
  • Send Message
April 5th, 2021

Upwork is great. It gave me the job independence I needed and it's really easy and simple to use. Im recommending it everywhere!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christianm319
1 review
0 helpful votes
  • Send Message
January 11th, 2021

The site is great and very user friendly, Upwork really change my life and this company will help more people around the world

Thumbnail of user arthitb
1 review
0 helpful votes
  • Send Message
February 23rd, 2021

This is the place for professionals. Skilled people are working here. My dream came true because of this site. Highly recommended freelancing site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ismailk30
1 review
0 helpful votes
  • Send Message
February 12th, 2021
Verified purchase

It's a great platform. I wish I had discovered it earlier. It has allowed me to reach many people. Thank you upwork team.

Tip for consumers:
Do not give up to reach the person you are looking for.

Service
Value
Returns
Quality
Thumbnail of user johns6370
1 review
0 helpful votes
  • Send Message
May 21st, 2020

My review of freelancer, never appear on his profile... hhmm wonder why, maybe because its not positive?
The reviews of freelancers might be fraud. First i hired a freelancer that onyl had VERY good reviews. It turned out, that the freelancer's ability was VERY limited. Sadly lesson learned and 3K dollars burned.
Freelancer was very agressive to get paid (should have know better).

There is for sure some good developers there. But they might offer low hour rate. BUT they take 3-4 times as long and you end up paying at least the same (often more). Its way better and cheaper if you use a professionel company in your own country.

Most say the have experience in alot of areas, but FACT is, most are self learned and only have very basic skills.

The work the freelancer did was VERY basic( could have dont that myself) often had to tell him and show pics many times, before he knew what to do... no wait... he never knew. When he could not figure out the work, he just in the end told me i had to do it myself. WHAT! Why even pay him to do it then?

Use your money on developer firms in your own country. Much easier communication and in the end faster and at least same price

Thumbnail of user serhiiz2
1 review
0 helpful votes
  • Send Message
July 5th, 2020

I have been working here for more than 1 year, I am pleased with everything, this is the place where I started making good money. Recommend.

Thumbnail of user arbindb
1 review
0 helpful votes
  • Send Message
April 26th, 2021

I have been working as a freelancer for the last 10 years, and I can say that upWork is on the best freelancing platforms out there.

Products used:
Freelancing

Service
Value
Quality
Thumbnail of user dittad
1 review
3 helpful votes
  • Send Message
January 10th, 2015

I paid 199$ but they ask pay more 200$ for confirm payment but 1 month gone still my account did not premium and no pay back

Thumbnail of user muhammadg16
1 review
0 helpful votes
  • Send Message
January 11th, 2021

Upwork is World's Reliable and secure platform for freelancers and customers to get their jobs done.

Thumbnail of user danciv
1 review
0 helpful votes
  • Send Message
March 12th, 2021

Best Platform Ever! Is just amazing I got 2 jobs in my first 2 days of work. If you are an entry level free lancer this is the best site for you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peggym210
1 review
7 helpful votes
  • Send Message
September 17th, 2019

We used Upwork for 56 jobs outsourced. In the past, we would refer them to others as the best freelancer resource. A few years ago, the candidates found were always higher quality than other sites.

Now the GREED has set in:

1. Upwork changed their pricing model, most candidates either decline jobs so they don't have to pay for a connection, and the ones that apply to your post are lower quality because they are trying to scam or find a long paying client. They generally have done several jobs for low amounts of money to get a 5 star rating. The top talent recommended ones, most of the time, have had several complaints against them, that Upwork has hidden because of many of the honest, good talent have left. Read other reviews about how many scammers still work there.

2. SCAM- Upwork forces clients to upgrade and pay $30 to have their talent specialist help you find talent to complete your job. If you do not do this, they limit who you can invite unless you do the upgrade. So either You have to buy the upgrade, or you are limited to inviting 3 people which is useless. And all the specialist does is click "invite" to more people. In the past, you could've done that yourself for FREE.

3. BEWARE- the rating system is rigged! You as the client have a very difficult time finding your own company rating and what the con artists review about you. The Upwork developers that scam people can manipulate the rating system to read - no review left. Therefore whatever dispute you had and you try to warn others- it goes unpublished and allows the developer to victimize more business owners.

4. DO NOT trust what you read. Upwork stopped testing skill level of candidates, Changed the vetting process and basically could care less while they make money off you. Anyone can say they have experience. Read others reviews of nightmare broken websites.

DO NOT GET ROBBED! You pay Upwork to assist con artists to take your money.

Thumbnail of user petert130
1 review
12 helpful votes
  • Send Message
June 28th, 2017

I entered all my personal and financial info into upwork and then got rejected. I sent this:

You should have told me upfront that total rejection was a possibility. I could have been working on getting real work. There was just no indication of this. I would never have gone forward. I like businesses that are upfront and honest about what they are doing to collect your personal information. My motto is honesty and integrity and that is inconsistent with who you are and what you offer.

Then I got to thinking about it and said: You dont even have {my skill] listed as a skill yet you have enough of those folks? Lets see, you dont list the skill but you already have too much. I am so sorry I gave you my information. I want all of my personal info deleted from your system.

Then they sent mail that they didn't have any need for ANY of my skills. So first they have too much of what I have but now they don't need those skills period because no clients are calling for them. They can't even do simple logic or math.

Then I said: Your clients suffer because you limit the possibilities of who they can get. I have unique skills and approaches. You give your clients the first people who signed up with similar skills. They should know this. They should know they might not be getting the best because you have rejected everyone who might be better.

Then I said: Why did I have to provide a bank account before being accepted? Are you going to try and steal my money?

Now I'm waiting for them to take out the verification deposits. I will flag those as scam charges with the bank.

I also wondered if my picture helped them disqualify me since I do look older than 60 and maybe I really am.

The business lacks substance, integrity, honesty and consistency and I would stay away as a client or worker. Contact me directly if you need a great consultant!

Thumbnail of user ahmadk34
1 review
0 helpful votes
  • Send Message
July 27th, 2020

Upwork is an excellent platform for freelancers. I recommend this platform to work with the team of professionals.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

Company Representative

Thumbnail of user visitors
Visitor S.
Typically does not respond to reviews

How do I know I can trust these reviews about Upwork?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Upwork?