• Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 7th among Freelancing sites.

  • Service
    475
  • Value
    457
  • Shipping
    251
  • Returns
    287
  • Quality
    451

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Reviews (2,117)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (43) payment protection (24) freelancing site (80) bank account (20) freelancing career (24) post jobs (16)
Thumbnail of user gabrielm268
1 review
0 helpful votes
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April 7th, 2021

It was the best experience ever getting the best person for the job thanks to the great and honest reviews.

Thumbnail of user nazifat
1 review
0 helpful votes
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July 8th, 2020

I love to work on Upwork and it changed my life. I feel proud to be an Upwork freelancer. Thanks to Upwork

Thumbnail of user kaushiks7
1 review
0 helpful votes
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November 8th, 2020

Upwork provides platform for both freelancer and client. Both can easily collaboration and freelancer shows his talent in this platform.

Thumbnail of user tufany1
1 review
0 helpful votes
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September 11th, 2020

When you build great platform with great culture, you find great clients and great freelancers. I'm happy to be part of upwork!

Thumbnail of user mesbahu1
1 review
0 helpful votes
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August 13th, 2020

Upwork is the best place for freelancers.
It's very comfortable for working.
Thank you very much upwork.

Thumbnail of user surajv6
1 review
0 helpful votes
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August 3rd, 2020

I worked as freelancer, I did work on different websites, as a new freelancer on upwork, i get good experience with the client

Thumbnail of user imranhasani
1 review
0 helpful votes
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September 29th, 2020

Great experience with Upwork always wanna work with Upwork long time. All Upwork systems are very good.

Thumbnail of user nayanb2
1 review
0 helpful votes
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June 3rd, 2021

Upwork is a great platform for Client for find experienced freelancer for their business. Upwork is very user friendly

Thumbnail of user fortunea2
1 review
0 helpful votes
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April 18th, 2021

I must say that Upwork is the one of the most organised freelancing platform. The future of the work place.

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Thumbnail of user muhammadb79
1 review
1 helpful vote
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March 10th, 2021

Upwork helped me realize my own worth and the value of my skills in the market. Upwork helped me grow my skills beyond my wildest dreams.

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Thumbnail of user farhana32
1 review
0 helpful votes
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October 9th, 2020

It is good platform for business. I am very happy. I am working on upwork from 4 year. It is good for me.

Thumbnail of user arcangelaa
1 review
0 helpful votes
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September 30th, 2020

I became a freelancer when I discovered Upwork and I think it has many advantages. And I still find advantages :)

Thumbnail of user haroshitm
1 review
0 helpful votes
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September 22nd, 2020

Great Platform to remote work. I am already work on up work and have success. I have expected more work in this platform.

Thumbnail of user munishr1
1 review
0 helpful votes
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September 1st, 2020

Upwork is fully secure for clients and freelancers. Upwork has best service.
There is real clients and freelancers. I like upwork so much.

Thumbnail of user imeshp
1 review
0 helpful votes
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February 23rd, 2021

Great experience with upwork.
They do what they say. I have great support from upwork.
I definitely do more work with upwork

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Thumbnail of user chearleso
1 review
0 helpful votes
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June 1st, 2020

Great work experience from the upwork team and professionalism. Thank you Upwork for your team work and platform

Thumbnail of user sherazi
1 review
3 helpful votes
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February 14th, 2017

I didn't use my ID for 2 years and after I came back to work again on Upwork(that's what they call it now). I used 15 connects on a few jobs that i used to get in the past very easily but i didn't even get a text response back, i thought may be the competition has got a new level so I will have to try hard and apply on more jobs and wait for my shot!
Anway, i went on a break hoping to start applying on jobs after a few days and then after a week out of nowhere i got an email informing me that my account has been suspended because i applied on too many jobs...

REALLY? ARE YOU KIDDING ME? IS THIS A JOKE? I came back after such a long time and used 15 CONNECTS AND YOU SUSPEND ME...

I wrote back to them review my profile manually, they sent me some auto-boot emails asking me for lots of information and told me they will review my profile... I wrote them back with details and they within 20 minutes later replied me that we reviewed your profile and we're staying on our decision and we will not change this.

Its like that they had already decided to screw me up because you cant manually review a profile manually within 10/20 minutes and tell me a very important decision. A profile which has a history of a bunch of projects which were done years ago.

Thumbnail of user jaydipc1
1 review
0 helpful votes
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October 8th, 2020

All clothing to very good and multiple verity and multiple item to push and easy to card and payment ger way

Thumbnail of user mh488
1 review
6 helpful votes
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May 24th, 2019

Hello all start reporting Upwork to the FCC and the Securities and Exchange Commission thats the federal level then also each state in the US has a consumer protection agency at that states Attorney generals office also each state has a labor board that you can report to so thats the state level you can also report to and this info is for both Freelancers and people or companies that hire the Freelancers that have been wronged by Upwork If there is money being held by Upwork some states will suspend them from doing any business in that state until these issues are resolved in some states you can literally shut them down and flood them with legal issues such as state licenses and getting bonded in that state etc etc
I had several thousands of dollars invested in Upworks stock since they became a publicly traded company but after reading all the nightmare reviews I have dumped all the stocks I had in this company I wish you all well and remember there are scammers on both ends here but when the base company seems to also be scamming Freelancers and the people or companies hiring them just is not a good formula for an investment or to do business with in any form

Thumbnail of user joevelm1
1 review
0 helpful votes
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September 3rd, 2020

I am a newbie in upwork but still able to land my first contract. Truly upwork is a good platform to showcase your talent and skills.

Thumbnail of user dattak
1 review
0 helpful votes
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September 1st, 2020

They held my account so many times but resolved the issue fast. Everything is free in this marketplace.

Thumbnail of user hilaryu1
1 review
0 helpful votes
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August 22nd, 2020

Great online platform anybody can trust anytime. It's indeed a pleasure using upwork. I recommend it for everyone who has some talents to offer.

Thumbnail of user jacobm115
4 reviews
20 helpful votes
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February 20th, 2018

Bull $#*! site i ended up getting ripped off for almost a thousand bucks :/ watch out poor quality work and no one is on your side ever.

Thumbnail of user perisk1
1 review
0 helpful votes
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September 24th, 2022

This platform is making the dreams of many talents come true and changing lives. I highly recommend Upwork

Quality
Thumbnail of user daphneannen
1 review
0 helpful votes
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December 13th, 2021

Upwork has been a great and reliable platform for freelance jobs. Very satisfied with their service.

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Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!

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Visitor S.
Typically does not respond to reviews

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