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Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user valeriyn2
Ukraine
1 review
0 helpful votes
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September 7th, 2020

Excellent platform, many clients, there are no problems with payments, I don't like only a large commission for transactions, and it is annoying that the commission is removed from bonuses, I don't understand this... the commission for the transaction is ok, they make the work safe and take a percentage for this, but when the client decided to thank me and gave a bonus, why should I give a percentage for this?

Date of experience: September 6, 2020

Thumbnail of user safaa3
Spain
1 review
1 helpful vote
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May 17th, 2020

It is an amazing platform, l am working in Upwork since 3 years and l am planning to continue.
It has sincere clients that pay on time. It is very secure not like the other platforms that are full of spams.

Date of experience: May 17, 2020

Thumbnail of user eguriaseu
Nigeria
1 review
0 helpful votes
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September 29th, 2020

The platform is great, usual friendly and also ensures client and freelancers gets excellent customer service. The only issue is that number of connect required for job application is too high as you have to pay for the connect.

Date of experience: September 28, 2020

Thumbnail of user bobb1370
Mexico
2 reviews
15 helpful votes
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September 25th, 2017

Upwork is a complete joke for a freelance site. If you were banned by them, they did you a BIG favor and saved you from lots of future grief and possibly financial theft.

There are many more opportunities out there for freelance work and you can make more than 2.50/hour that represent the bulk of jobs on upwork!

I find it amusing that they are banning users from various 3rd world countries and their whole outfit is outsourced from 3rd word countries! Whomever took control of this lame site from elance, which was very good freelancer site, is a complete idiot and will turn this freelance site into fail mode. I pity their shareholders.

Date of experience: September 25, 2017

Thumbnail of user anirudhp1
India
1 review
0 helpful votes
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May 25th, 2020

Its a great platform to choose the freelancing business. It's been more than 6 years since I joined upwork and I am getting projects continuously. I worked with the clients from all over the world. I highly recommend upwork.

Date of experience: May 24, 2020

Thumbnail of user rubyc127
California
1 review
0 helpful votes
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November 8th, 2020

Upwork is an excellent platform for new freelancers. Upwork provides freelancers with an intelligent, safe, and supportive community. I would highly recommend Upwork to anyone who is interested in building a successful business.

Date of experience: November 8, 2020

Thumbnail of user leog93
Philippines
1 review
0 helpful votes
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September 3rd, 2020

Upwork provides opportunities for everyone who wants to earn by sharing their own skills. This site is very user-friendly and anyone who wishes to join can easily understand the site. Kudos to Upwork!

Date of experience: September 3, 2020

Thumbnail of user susans2605
California
3 reviews
0 helpful votes
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October 19th, 2020

It takes me all the way from finding a job that's appropriate for me, messages, calls, and the payment platform is the best. You can track your pay all the way from escrow to in the bank. Very easy to use and I've tried a couple of others and they're confusing.

Date of experience: October 19, 2020

Thumbnail of user kareema21
Egypt
1 review
0 helpful votes
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October 24th, 2020

Actually, I found Upwork Really awesome the website overlay is awesome and relaxing!
The customer service is impressive they are helpful and kind.
I'm now a rising talent I have a great passion to build my own business and become a top-rated freelancer and change my life!
I enjoy using Upwork!

Date of experience: October 24, 2020

Thumbnail of user komals44
India
1 review
0 helpful votes
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November 28th, 2020

I'm a part-time freelancer on this platform

*I freaking love it.*
It has allowed me freedom in so many different aspects of my life I don't even know where to begin.

*Turns out that's not true.*
From the comfort of home or anywhere else with the internet, I've been able to pull myself out of debt, get a husband, have a baby, and travel the world.

*I owe all those things to Upwork*.
I took my first job for $35 and it turned into a $5k project.

It blew my mind the amount of money you could make if you play your cards right.

I was able to parlay that one job into an agency business that has been one of my biggest successes to date.

I was able to completely change my life because of Upwork, and I'm now in the process of helping others if they are going down a similar road that I was on.

It's amazing how valuable you can become when you can freely grow and expand your knowledge.

Thank you Upwork!

Date of experience: November 28, 2020

Thumbnail of user huzaifaa
Malaysia
5 reviews
17 helpful votes
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June 9th, 2011

If you are a vendor or service provider, be sure you keep your hands safe. Specially if you are a non-US vendor. Elance only hears Americans, No matter who is at fault. If you run into a dispute, they will immediately give your funds to the buyer without asking you, even if they ask, they will end up with the victory of the buyer.

Other than that, its a good place to get projects, just be careful.

Date of experience: June 9, 2011

Thumbnail of user aliced292
Brazil
1 review
0 helpful votes
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September 30th, 2020

Upwork helped me grow as a freelancer and is one of the best platforms to work.
I have experience with other platforms, but Upwork has a lot more resources and help for the freelancer.
I have always been very well attended and I intend to continue my work for a long time.: D
Highly recommended.

Date of experience: September 30, 2020

Thumbnail of user dionysiusy1
Indonesia
1 review
0 helpful votes
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October 17th, 2020

I have tried a few ways of doing freelancing online, by far upwork is the best platform. The staff is very supportive and willing to help freelancers with any trouble we face on the platform. The system is secure and tight, so as long as we follow the TOS, we will be safe and thrive. Keep up the good work!

Date of experience: October 17, 2020

Thumbnail of user sabirk4
Pakistan
2 reviews
0 helpful votes
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January 23rd, 2021

As I said, Upwork is a source of journey to all over the world. Through Upwork, We can earn by sitting in our home and can travel all over the world easily by taking projects from various countries and enjoy with the clients all over the world. Many people go from the home to the other countries for earnings and jobs but those who are using Upwork, They can earn money in home by travelling all over the world
Thanks Upwork for providing such a cool platform

Tip for consumers:
Use Upwork to earn money if you have any skills.

Products used:
I am a freelancer of web development

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2021

Thumbnail of user nolaf1
Florida
1 review
11 helpful votes
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May 15th, 2017

There should be a no star option for this trash site. They DO NOT vet the jobs posted by the employers. So the site is FULL of scammers. They do however go overboard scrutinizing the freelancers to the point of stripping away any privacy.

Date of experience: May 15, 2017

Thumbnail of user tracym661
South Africa
1 review
0 helpful votes
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February 12th, 2021

Upwork. It changed my life! I have been a freelance graphic designer, website designer and illustrator for over a decade. I had worked long hours, had issues with payments from clients and was ready to throw in the towel when it was suggested that I register with Upwork. Their platform is amazing, their support is unrivaled and they actually do listen to (and apply) suggestions that are vocalised. I have received every payment and know that their legal team is ready to mediate should I need them (thankfully this hasn't been the case, but I know they are there)... Highly recommended!

Tip for consumers:
Listen to what Upwork tells you - and look for those blue ticks!

Products used:
All that they have to offer as a freelancer

Service
Value
Quality

Date of experience: February 10, 2021

Thumbnail of user yunusk4
Poland
1 review
1 helpful vote
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February 18th, 2022

It is great concept working well but the website is super slow and buggy. Messages are not loading sometimes not possible to close contract. It is just frozen. Fees are another topic. It cuts 20% fee... (top of it you need to pay tax etc half of the money you are earning is just gone) And it is asking to buy premium membership. And buy connects etc. They should really consider to drop fees if they want to attract or not lose good developers.

Tip for consumers:
It is not great due to very high fees..

Products used:
I am doing freelancing services on this website.

Date of experience: February 18, 2022

Thumbnail of user yasm158
Sri Lanka
4 reviews
12 helpful votes
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October 4th, 2017

It is pretty unfortunate that oDesk and Elance merged into this garbage called Upwork. I used to like working in the former sites, but this has turned into an abominable place. Extremely rude policy and customer service, demonic algorithms, and a place for spammers without any qualification to work in their fields.

Date of experience: October 4, 2017

Thumbnail of user gregb109
Utah
1 review
5 helpful votes
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March 26th, 2017

I've been hiring freelancers for many years with my first full time freelancer in 2007. I've used all of the platforms and really liked Elance before they became (or merged into) Upwork. I can't see Upwork being a good solution for hiring freelancers in long or short term situation unless you just can't find the talent somewhere else.

My initial experience after Elance became Upwork was somewhere between horrible and bad but I stuck it out with the hope it would improve. When Upwork completely jacked the pricing up so high that it was no longer even worth it, that was strike 2.

I typically got more qualified freelancers through Upwork than others but with the new pricing and absolutely HORRIBLE customer service in the last few months, that is a huge strike 3.

Much higher prices with much worse service = I am happy to terminate all work through Upwork and use another service.

Tip for consumers:
Only use Upwork if you are not able to find freelancers on other platforms.

Service
Value
Quality

Date of experience: March 26, 2017

Thumbnail of user georgem1261
Ukraine
1 review
7 helpful votes
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September 14th, 2020

Better to avoid trusting them, they take 20% for nothing.
Can't even protect my work from a cheaters. Who looking
Many times I do the work, spending my time and resources - but client take results and escape without payment under upwork protection,
Upwork never listens to reports about suspicius hirers, even allow them return their deposite.
It's just wasting time to build profile and look for rating there

Date of experience: September 14, 2020

Thumbnail of user roberts553
Robert S.
New York
1 review
9 helpful votes
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February 14th, 2017

Was a member of elance.com for ten years, made over $100,000, then switched to UpWork due to merger; been with UpWork 2 years made only $2,500. Then last month, they contacted me to certify my identify via video chat. Told them that wasn't going to happen; they froze my account and as far as I'm concerned that's the way it's gonna stay!

Date of experience: February 14, 2017

Thumbnail of user michaelg952
Washington
18 reviews
32 helpful votes
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November 19th, 2018

I found my web dev on Upwork and now he works full-time for me. That's the good news, it took about five tries to find him and one was a pure scammer. It's a caveat emptor world and if you're naive you'll most likely get burned. That said, there is some strong talent on the platform. Key to getting full value is to move your provider to a private platform and avoid the fees.

I used Elance for about 8 years before Upworks bought them out. Platform seems about the same. For the record, I've had my most luck with Eastern European coders and have had no luck with Indians and Pakis. The Russians can be hit and miss, I sense the stench of scam when I work with most of them.

Date of experience: November 18, 2018

Thumbnail of user jeydant
Florida
3 reviews
6 helpful votes
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July 18th, 2019

I'm not happy with Upwork polices and rules. Working there for a 5 year as a freelancer at Odesk. But after updating to Upwork. They changed many rules. And that's why lot of freelancers are leaving this site. Odesk and Elance was best. But this is not good at all. Increasing fee day by day.

Date of experience: July 18, 2019

Thumbnail of user rexr16
California
1 review
6 helpful votes
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November 3rd, 2016

I have used Elance and now Upwork for past five years after quitting my corporate job. I am able to make a comfortable living and have never run afoul of their policies like many of people on this site.

Date of experience: November 3, 2016

Thumbnail of user markov10
Croatia
1 review
0 helpful votes
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November 21st, 2020

I love my first month working with Upwork. It is a relaxing and collaborative environment. The demand for work is high and the pay is pretty fair. Clients and way of communication is easier than ever, also way to apply for job/project is a great one.

Date of experience: November 20, 2020

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