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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
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270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user popoolaj
Nigeria
1 review
0 helpful votes
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July 4th, 2020

For months I've been finding the perfect place to sell my skill to the global market and I found the right one "Upwork"

Within Two Months, I have grown to love the platform. It's Interface is functional and aesthetics are beautiful. I would recommend Upwork to as many legit Freelancer here in Nigeria, Africa.

Thank you

Date of experience: July 4, 2020

Thumbnail of user marias1028
Pakistan
1 review
0 helpful votes
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July 14th, 2020

It's an amazing work and network platform. In my opinion, the strong points of Upwork, are the effectiveness of results, you really get jobs, you really get paid, it's very easy to get in touch with clients. And it has a very interesting jobs post, well paid. Every day Upwork is getting better and better!

Date of experience: July 14, 2020

Thumbnail of user jc372
Georgia
1 review
8 helpful votes
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November 8th, 2017

I opened an account, uploaded an image of my state-issued driver's license and provided my tax information. A few days later, I received an email that my account was approved. However, when I tried to submit a proposal, I was given an error that my US location could not be verified. There was nothing I could do. I could not call anyone. I sent an email to support. Support would provide false & contradictory statements, one after another. The issue was NEVER resolved.

It appears they may be a bankruptcy waiting to happen.

TOTAL MORONS work in their Support group.

Date of experience: November 8, 2017

Thumbnail of user youssefb41
Egypt
1 review
0 helpful votes
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November 25th, 2020

Upwork is a great platform for Freelancers and employers. I am a Freelancer on this platform and I am glad about my experience working there!
The most amazing thing about Upwork and its team is that they are always trying to improve the platform even more to guarantee both Clients' and Freelancers' satisfaction.

Date of experience: November 25, 2020

Thumbnail of user ah489
Egypt
1 review
0 helpful votes
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September 4th, 2020

I would like to share my experience about working on upwork as freelancer. Upwork is doing the best to make a great platform to support both freelancers and clients. It made great helpful update form the system during the covid 19 to help freelancer to get paid faster and to handle their other clients outside the platform. Thank you very much

Date of experience: September 4, 2020

Thumbnail of user groverm19
BO
1 review
0 helpful votes
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July 21st, 2020

Upwork platform is a great place to work. I have been working there for several years and the connection between clients and contractors is very easy. Of course, the fee for the first 500$ earned with a client is 20% and it is a bit high, it offers a solid platform to work in. And also it incentives the long term work because the fees are being reduced once you grow up with a client.
Also, it offers a nice place to ger and gives feedbacks that allow contractors to find easily experts with a lot of work done.
I tested other platforms like Workana, Guru, and Freelancer, but Upwork is much better than those platforms.

Service
Value
Quality

Date of experience: July 20, 2020

Thumbnail of user dobrid
MK
1 review
0 helpful votes
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September 24th, 2020

Upwork is the best site for the freelancers.
I use upwork to find clients who need a video editor.
By now, i rate Upwork 5 stars!
I really like this site.
I will continue my collaboration with them for sure.

Date of experience: September 24, 2020

Thumbnail of user amans76
Pakistan
1 review
0 helpful votes
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December 11th, 2020

Upwork is a great platform for freelancers and their support is amazing. I have worked on other platforms but their support was not so good. I had a couple of issues in this week but their support got my back.

Date of experience: December 10, 2020

Thumbnail of user petrashi
Ukraine
1 review
0 helpful votes
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October 28th, 2020

I like to work with upwork and to be honest it is the main my working place for years already(6+years).
I fount here not only cool projects but also cool people and even friends.
A lot of interesting tasks that help me learn every time something new and to be helpful for people all over the worlld and to be a part of great and cool business.

Date of experience: October 28, 2020

Thumbnail of user markl1392
Kansas
1 review
1 helpful vote
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September 2nd, 2020

I'm a freelance writer. I've found Upwork a reliable and useful platform for finding a steady stream of new and interesting work. I've worked through a handful of platforms and Upwork is the only resource I continually use. The work is plentiful, but just as importantly, I feel protected as a freelancer in Upwork. The system is built to ensure a fair and accountable flow of work. That's important to me! If you're looking for steady clientele, Upwork is a smart choice.

Date of experience: September 2, 2020

Thumbnail of user shoaibz1
Pakistan
1 review
0 helpful votes
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April 20th, 2021

I am working on upwrok.com for more than 5 years, I found it to be Number 1 platform where one can grow their business as well as their professional growth.
I would recommend everyone who is looking for good platform to use upwork.com

Service
Value
Quality

Date of experience: April 20, 2021

Thumbnail of user johnste525
California
1 review
1 helpful vote
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August 22nd, 2023

Do not trust the freelancers reviews on Upwork. They can delete reviews which they don't like. We worked with an 'expert' and he did not deliver anything. He promised and promised and in the end he promised to give us our money back but he didn't. The project was canceled but on his profile it was 'finished' and it did NOT have an effect on his 'job success rate'. In reality that guy is the worst person ever and a scam. Unfortunately we did not receive any help from Upwork's customer service when we lost our money. Either way, you will have to pay. Worst company ever!

Tip for consumers:
They scam you and you will not get your money back

Products used:
Developer

Service
Value
Shipping
Returns
Quality

Date of experience: August 22, 2023

Thumbnail of user alisonk172
Albania
1 review
0 helpful votes
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November 6th, 2020

This is a great platform to get jobs online. I have only had good experience with all the clients that I have worked for and I would never have got the opportunity to link with the variety of work that is on offer without being part of this platform. The pay is not always the greatest, but I'm glad to get the work.

Date of experience: November 6, 2020

Thumbnail of user shahzeels
Pakistan
1 review
0 helpful votes
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February 13th, 2021

Best platform for me as a freelancer. Gives support at every step. Encourages to build business. Upwork is a platform where one can make a bid and also can make gigs. Most of other websites gives only one function at a time.

Service
Value
Quality

Date of experience: February 13, 2021

Thumbnail of user markp808
California
2 reviews
17 helpful votes
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December 13th, 2019

Many freelancers that are operating on Upwork are not being very truthful when it comes to their profiles and work experiences posted. They are using fake profiles and fake information about their work skills and abilities.

Upwork don't seem to care less about all the deceptive and false information on the profiles of their freelancers. Profiles posted are not being audited for accuracy by Upwork.

The freelancer you hire may not really be honest about their skills, when you complain to Upwork about the poor work performed or a job that is not complete they just don't care, in fact Upwork will not even make a decision in any dispute. It's up to the customer to work it out with the freelancer so you will end up losing your your money.

When things go bad on a job Upworks terms and conditions covers all scenarios for the themselves very well.

Don't Waste Your Time and Money on Upwork, it seems UpWork is the new chosen platform for those Nigerian scammers to operate from.

Date of experience: December 13, 2019

Thumbnail of user leob82
California
2 reviews
2 helpful votes
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November 30th, 2018

I really like this platform. I found some great freelancers to outsource some of my extra works. It is easy to set up profile, post job and hire the right freelancer from 100s of bids. Hasslefree process.

Tip for consumers:
Stay away from the typical scam freelancers.

Service
Value
Quality

Date of experience: November 29, 2018

Thumbnail of user josep390
Mexico
1 review
0 helpful votes
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September 1st, 2020

Upwork is a great tool for professionals to find people with existing needs. The communication platform is easy to use, escrow functionality is a plus, and it allows both clients and professionals to grow together. Highly recommended!

Date of experience: September 1, 2020

Thumbnail of user rehans6
Pakistan
1 review
0 helpful votes
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June 17th, 2020

I am using Upwork for 8 months as a freelancer and found the following

1.95% of the clients are professional
2. This platform supports freelancer as well as client equally
3. Applying to the job using connects is the best part of it to minimizing the spam and filter out the best freelancer.

Date of experience: June 17, 2020

Thumbnail of user ryans979
Ohio
1 review
0 helpful votes
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February 12th, 2021

I have been using Upwork for a few weeks now, and I have to say I like how it creates an easy platform for freelancers to showcase their work and connect to quality clients. I can easily create a portfolio of all of my work, and can apply to as many jobs as I feel I have the expertise to perform.

Tip for consumers:
Complete your profile fully and apply to as many jobs as you can to get started. Even the small ones. More jobs on your profile gives you more credibility.

Products used:
Working as a freelancer

Service
Value
Quality

Date of experience: February 12, 2021

Thumbnail of user kinjals
New Jersey
1 review
7 helpful votes
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August 30th, 2017

Suddenly one day they suspended my account permanently and blocked my funds.
I worked hard on Upwork to improve my rating to top rated and I was on the way to be top rated, however they suspended my account blocking my funds.
No reason was cited for suspension of my account.
I am highly disappointed with their action and also concerned about my funds earned.
I am planning to take legal action against Upwork if I get good support from freelancers who have affected by abrupt suspension of account by Upwork.

Date of experience: August 30, 2017

Thumbnail of user muhammadi76
Pakistan
1 review
0 helpful votes
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June 21st, 2020

I had a great time working at Upwork, the flexibility, you can work anywhere with a laptop and internet connection. Their website is so detailed and and you can see each any anything related to your work.
You can work here safe and securely.

Date of experience: June 21, 2020

Thumbnail of user irinap56
Ukraine
1 review
0 helpful votes
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October 26th, 2020

Best freelancing site ever. You find the work you love, get selected for the work and that is it. New vacancies are constantly being added, honest reviews are always written. If you are looking for a job then this platform is perfect for you!

Date of experience: October 26, 2020

Thumbnail of user dianag417
Philippines
1 review
0 helpful votes
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April 11th, 2021

Upwork is very helpful for me. It does a fair job for the Freelancer and the client. That's why many freelancer saying that is very difficult to get a job on Upwork, too high fee. But for me it's reasonable. Yes at the beginning it's difficult but when you finally get the magic trick on how to get client it's gonna be a flood or pool of clients. Same thing for the clients. It's easy to to get a freelancer because they have a automatic sending invites for the qualified VA's you're looking for. Many thanks to upwork! I don't need to worry anymore to get my clients.

Service
Value
Shipping
Returns
Quality

Date of experience: April 10, 2021

Thumbnail of user mohammadq13
Pakistan
1 review
0 helpful votes
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June 10th, 2020

I've been working as a freelancer for 7 years, I recently converted my profile as an agency (Stream Design Studio) on Upwork. I got many longterm jobs on Upwork, this is fantastic for me and my agency. I really recommended for freelancers and agencies.

Date of experience: June 9, 2020

Thumbnail of user aminuli7
Bangladesh
1 review
0 helpful votes
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October 16th, 2020

Upwork is the best marketplace at this time. Having much opportunity for a professional freelancer who has the best skill. One thing is more appreciable which is Upwork payment system is secured and reliable.

Date of experience: October 15, 2020

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