Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.
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Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.
Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.
They outsource all of their customer service, can't get anyone on the phone in the US, and their practices make it next to impossible for new providers to get any work. They require ID verification. I don't know about you, but I'm NOT sending my ID to a foreign country. In fact I'm not sending my ID to a US company. They claim to be the #1 freelance platform in the world. What a freaking joke! If that is true, then why aren't they running their ID verification through a portal like Equifax or Been Verified? They aren't. And we just closed our account out with them. Good riddance. And 20% fees? These people SUUUUUCK. They even charge the clients now. Nothing like the rich getting more greedy and what was once an awesome US company is now a bunch of foreigners.
Date of experience: December 18, 2015
I have been working on the freelancer platform for more than three years, and UpWork is one of the best platforms that I have a chance to experiment. UpWork did well in attracting the Clients and control the risks for the Client and the freelancers through their policies and algorithms.
The unique thing that I am not totally satisfied with UpWork is that I must take a few time to discover all of their functions.
Date of experience: October 19, 2020
I am glad I was introduced to Upwork and I am also glad that the whole system works. Big ups to the people behind this platform. 10 stars deserved. Used it as a side hustle and I have a plan to make it my main hustle soon. Sign up, deliver and get paid globally... Nice.
Date of experience: April 24, 2021
This is the first time I heard company rejected your "SIGN UP" due to overcrowded. What a joke. Tell us UPFRONT we spent hours to prepare the profile and work, that would be great.
Complete waste of time.
Date of experience: February 12, 2017
My experience with Upwork is great so far.
Thee weeks ago I started applying activilly to jobs and found a few.
There is a lot of jobs and Upwork has great filters - by price, client reputation, number of freelancer that applied to that job so even new freelancers that don't have reputation on the platform can found a job
And get selected.
I'm planning to continue to work on upwork :)
Date of experience: April 20, 2021
This site is totally against employees. Even if you are a good professional, if you don't have high upwork rating, you will have to chase employers and beg them to give you a chance to make their job done. If you are a beginner, better never login on upwork.
Date of experience: June 29, 2017
Has to be the worst, most incompetent, scamming company in the history of scamming companies.
The Freelancer I hired was obviously working on other things while supposedly working on my site and yet Upwork would still not refund any of my money. Even though there are clear screenshots of him working on things other than my site, and it took him 6 hours, over a 1 week period to do 30 minutes worth of work, in such a shoddy manner that it had to be redone, they still refused to refund me anything. On top of that they accused me of trying to pay the person offline, without any evidence whatsoever. The other freelancer I was working with at the same time was a bit better, but I have to say, if you ever hire someone to work on your site, never pay them by the hour. Always insist on a flat fee with a guarantee of what will be done and insist on a set refund if it isn't and pay as they go with strict milestones. Such a ripoff!
Tip for consumers:
Avoid at all costs, but if you do go with them. Insist on paying by the job and not by the hour and insist on them completing milestones before they receive pay.
Date of experience: April 13, 2017
Upwork is wonderful platform to show your skills. Skills can be utilized for earning. Upwork always tries to secure the freelancer income and provide guidance to boost income and to make good reputation on Upwork platform. So don't waste your time and skills. Join Upwork to make your future bright.
Date of experience: February 20, 2021
I've been using Upwork as a Freelancer to find remote work for awhile now. It has been a very reliable source for finding remote work and usually when one contract ends I'm able to find work with in 2-3 days. The support staff are always quick to reply with questions and I'd defitnally recommend Upwork!
Date of experience: October 8, 2020
Upwork is Really Good Platform for Freelancers and Agencies but they have lots of conditions if you violate them by mistake they can terminate our account without giving any second chance. That's the main issue I found in their privacy policy and lots of people discussing this topic on the Upwork community.
Date of experience: August 19, 2020
I see a lot of negative reviews. I've been on the platform two months and am happy, overall. I think a lot of the negative reviews are left by those who break TOS, or who are inexperienced and/ or don't take the time to understand the ins and outs of the platform. Yes, Upwork fees feel ridiculous at first, but the longer I use the system, the more I understand the need in place. Clients must verify their payment, they offer payment guaranteed jobs, and I am often approached by Upwork with jobs they matched me up with. The system also organizes my jobs, offers security by lightly screening clients enough to verify they are real people and not bots, and there are a lot of checks and balances along the way that helps me avoided being, well, screwed over. I'm doing well and am happy with UpWork and don't plan on switching platforms anytime soon.
Date of experience: June 30, 2018
I started in upwork as a lead generation specialist it was wonderful of being part of this platform. As a freelancer they offer a secured payments on every project that I have. Wish to have more years on this platform.
Date of experience: May 19, 2020
I have been working via upwork and one day they suspended my account without any tiny reason. And when I asked WHY? They said "Our decision is final" thats it.
What a brainless company, they even dont release that 1 suspended account equals a disappointed freelancer, and 1 disappointed freelancer equals a bad review, and a bad review equals many lost potential clients.
Tip for consumers:
I don't recommend UPWORK. Be careful!
Date of experience: December 11, 2016
I was started my professional life in Graphic Designer at local city. But I was unhappy with it. After a long time I found Upwork and It just changed my thought about job in professional sector. I found here what I expected.
Thanks Upwork!
Date of experience: June 10, 2020
I have had a great time working at Upwork, the flexibility, you can work anywhere with a laptop and internet connection. There are a lot of jobs which give you a lot of options. The pay and fees are okay depending on the jobs you bid for
Date of experience: June 20, 2020
I've been in Upwork for almost two years now, you need to know what clients are the best fit for you, some clients stop responding and Upwork lowers your score (and preventing you from getting more jobs) but if you build relationships with clients and choose the ones that are a good fit then it will run smoothly. Ive been frustrated for some time because of this and no response from Upwork. There are very bad clients that just use you, say didnt like your work (beacuse they don't want to pay) and your only option is to give a refund because if not they would leave you a bad review. Upwork should really work on the review system, it SUCKS.
Date of experience: November 6, 2020
It inspires to work for free and beg clients to have them to provide 100% Ratings. Its really worst. And Rs. 20 to Rs. 65. And taking 20 % commission and Agency Plan for adding a team mate $20 per month. For submitting a job. Its crazy!
Date of experience: November 10, 2019
It's a platform where you can earn more, learn more and have variety of different people to work with. Their website is easy to learn and you can easily get clients to work on them.
Really a great platform for everyone.
Thank you Upwork!
Date of experience: July 7, 2020
Its shocking the level of incompetency exhibited by the support of a company this size. Tickets last DAYS in the queue and in my situation didn't event get resolved. Their language towards clients is impersonal and the chatbot is horrible. I have worked with freelancers since 2014 on various platforms. My review is not to do with talent on the platform. This is about the worse company I have had to encounter on that freelance space in terms if support. I will recommend you look somewhere else.
Date of experience: February 19, 2023
Upwork is a great platform to start if you're new to freelancing! "Never give up" in finding clients and Upwork will give you a lot of help in order for you to win job proposals. They will help you achieve your dream.
Date of experience: January 6, 2021
This review is NOT FAKE. It's impossible to contact any live person if you have any issues with a Freelancer. Wish I had found this site before I paid a Freelancer $750... to build a website that was full of errors
Date of experience: August 17, 2017
I am a Mechanical Engineer and I have managed to get my skills noticed on upwork, the platform incorporates a secure payment system and the performance algorithm is brilliant. Upwork is the future of freelancing!
Date of experience: September 1, 2020
Upwork is an awesome platform for freelancers. I have been working with Upwork for 6 months now and I must say this platform is very reliable, organised, well maintained and efficient. Thank you team Upwork!
Date of experience: April 22, 2021
You have to be very specific about what you want. Otherwise you will pay for nothing. Because from the seller point of view, they cannot work for days in order to satisfy you. On the other hand as a buyer you except something that the seller must do it in a big percent of of what you expect. And if the seller is not be able to do it? Have not the skills? If the product delivered is not what you expect you will pay for it... and you will not be able to argue or get a refund. Just be careful. I would put average to good, but because I ordered a work I paid a lot and I received nothing that I can use, and I have to pay again for something and start it from the beginning I put 2 stars.
Date of experience: January 15, 2019
Up work is the best place to find the client and gets the project. It is best platform for online business. I will tell my friends to become the part of this awesome and good platform. I want to give special thanks to up work that they gave me a chance to earn online. I request to all the other people who will see my review that they should become the part of up work urgently so that they become successfully. I want to thank again so much that they gave me a chance to become the part of such very good platform. Up work is my hope. I hope that soon all the other persons will also become part of this beautiful and nice platform. Thanks very much up work. I feel lucky to become the part of this very unique and best online platform.
Date of experience: November 30, 2020
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