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    Upwork

Upwork

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Overview

Upwork has a rating of 2.5 stars from 2,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upwork most frequently mention customer service, credit card, and job success problems. Upwork ranks 6th among Freelancing sites.

  • Service
    477
  • Value
    459
  • Shipping
    253
  • Returns
    289
  • Quality
    453

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
View ratings trends
270
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How would you rate Upwork?
Top Positive Review

“Unlocking Freelance Opportunities with Upwork”

पपीता म.
4/23/24

Upwork has been my trusted platform for finding freelance opportunities and connecting with clients from around the world. The platform's vast network of clients and freelancers, comprehensive job listings, and secure payment system make it easy to find meaningful projects and build a successful freelance career. I appreciate Upwork's commitment to transparency and professionalism, as seen in its dispute resolution process and feedback system, which ensure fair and equitable transactions for both parties. Moreover, the platform's collaboration tools and communication features enhance teamwork and streamline project management. With Upwork, freelancing is not just a job—it's a rewarding and fulfilling career.

Date of experience: 4/22/24
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Top Critical Review

“Not worth it”

P X.
9/10/24

Business practices are arbitrary and unfair with the cost for freelancers of doing business on the site constantly increasing and various services and perks taken away. Not worth it for freelancers--and clients don't fare much better.

Date of experience: 9/10/24
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Reviews (2,119)

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Reviews that mention popular keywords

customer service (91) freelancing platform (135) credit card (22) customer support (44) payment protection (24) freelancing site (80) bank account (20) freelancing career (25) post jobs (16)
Thumbnail of user mariaf571
Spain
1 review
0 helpful votes
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October 23rd, 2020

I started to work in Upwork 2 years ago, they are very professional and have lots of jobs offers to choose from. Quality is a must.

Date of experience: October 23, 2020

Thumbnail of user joeys38
Georgia
1 review
5 helpful votes
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January 23rd, 2016

Do not waste your time with this website. It is full of scams and the support center will do absolutely nothing to help you.
Avoid at all costs.

Date of experience: January 23, 2016

Thumbnail of user fernandoc131
Mexico
1 review
0 helpful votes
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November 17th, 2020

An incredible platform in which you can connect with opportunities all over the world, I totally recommend it for all kinds of professional profiles.

Date of experience: November 17, 2020

Thumbnail of user parulg5
India
1 review
0 helpful votes
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March 5th, 2021

It seems difficult in starting to gain the trust of clients without any reviews & ratings on profile. But once you have successfully completed a few jobs game changes. Upwork support is helpful. I can recommend it as a safe & secure platform.

Service
Value
Quality

Date of experience: March 4, 2021

Thumbnail of user masumbillahk
Bangladesh
1 review
0 helpful votes
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May 31st, 2020

Everyone can earn on this trusted site by doing any job from its more than 100 categories jobs. Also you can proven yourself your qualities.

Date of experience: May 30, 2020

Thumbnail of user eddies80
Louisiana
1 review
5 helpful votes
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December 20th, 2018

At last, A company got it right. From there customer service to marketing. They are top notch. I would recommend any freelancers to use GoLance.com

Date of experience: December 19, 2018

Thumbnail of user qamarulk
Malaysia
1 review
0 helpful votes
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July 13th, 2020

Great place for you as a freelancer to search or get a job and work from home! I would recommend people this website. Thanks Upwork!

Date of experience: July 13, 2020

Thumbnail of user nickg371
Ukraine
3 reviews
1 helpful vote
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March 27th, 2020

Good for remote work. But it takes a lot of time to build your own profile. Upwork support is not helpful. Most of the problems solved by chance.

Date of experience: March 24, 2020

Thumbnail of user nelynt
Philippines
1 review
0 helpful votes
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September 13th, 2020

Upwork has helped me, my friends, and my family. Especially during the pandemic time, great that we are able to earn thru this platform

Date of experience: September 13, 2020

Thumbnail of user mohiduli1
Bangladesh
1 review
0 helpful votes
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December 10th, 2020

Upwork is a great marketplace to work remotely and I am very happy for this awesome online platform. I have been working here more than 4 years

Date of experience: December 9, 2020

Thumbnail of user rachels832
Philippines
1 review
0 helpful votes
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May 2nd, 2021

It helps me find a client that is awesome, hope to get more client and earn money while at home. Highly recommended for job seekers.

Service
Value
Shipping
Returns
Quality

Date of experience: April 30, 2021

Thumbnail of user mohameda292
Turkey
2 reviews
0 helpful votes
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July 23rd, 2020

After two years of freelancing on Upwork, I can say that it is the safest platform that enhances your abilities to reach and achieve success.

Service
Value

Date of experience: July 22, 2020

Thumbnail of user judeo16
Nigeria
1 review
0 helpful votes
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December 16th, 2020

I must commend Upwork for the great opportunity to work at home this period, It has be being a amazing time and i really appreciate that.

Date of experience: December 16, 2020

Thumbnail of user muhammadr83
Pakistan
1 review
0 helpful votes
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December 15th, 2020

I have been working on upwork for last 3 years and absolutely love it. They have got great projects, with an awesome support as well.

Date of experience: December 15, 2020

Thumbnail of user ibrahimn9
Kenya
1 review
1 helpful vote
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May 9th, 2020

Upwork is the best freelancing site ever. Tons of jobs, good for beginners, excellent pay, good customer support, what else do you need?

Date of experience: May 7, 2020

Thumbnail of user mugheesr
Pakistan
1 review
1 helpful vote
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September 22nd, 2020

I really like working on upwork. Very well managed platform. Upwork has great policies as they give equal importance to freelancers and clients.

Date of experience: September 22, 2020

Thumbnail of user ufreei
India
1 review
4 helpful votes
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July 18th, 2018

Dont waste your time on upwork. They will not provide good support and charing to much and suspended active profile without any reason.

Date of experience: July 18, 2018

Thumbnail of user manjeetm1
India
1 review
0 helpful votes
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January 31st, 2021

Amazing platform for a freelancer to get work based on pure skills. Upwork commission (20%) is slightly high. Otherwise everything is very good.

Products used:
Service

Service
Value

Date of experience: January 30, 2021

Thumbnail of user gens10
Philippines
1 review
0 helpful votes
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September 2nd, 2021

This easy-to-use platform is very helpful and reliable for freelancers like me. I will definitely recommend to my friends and family. Thanks Upwork!

Service
Value
Quality

Date of experience: August 31, 2021

Thumbnail of user davidk344
Belarus
1 review
9 helpful votes
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September 27th, 2017

Terrible website with terrible support. A professional developer will never not fall on so bottom as use upwork. Think about before using it.

Date of experience: September 27, 2017

Thumbnail of user lanah73
Ukraine
1 review
0 helpful votes
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June 26th, 2021

Upwork is a very good website to earn money. There are some difficulties with what is high percentage, but it can be explained.

Date of experience: June 25, 2021

Thumbnail of user syeda122
Pakistan
1 review
0 helpful votes
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June 9th, 2020

This is the best platform for freelance work.
Very recommend! :) I worked on two projects within two weeks and it was awesome experience.

Date of experience: June 8, 2020

Thumbnail of user deust
Indonesia
1 review
0 helpful votes
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September 16th, 2020

I'm so happy working on this marketplace. Easy to use and their team provide great support. They provide what you need as freelancer.

Date of experience: September 16, 2020

Thumbnail of user dhruvinm
India
1 review
0 helpful votes
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December 17th, 2020

Upwork is a great platform for freelancing. Well managed and very user-friendly structure. This is useful to get the excellent client from Worldwide.

Date of experience: December 17, 2020

Thumbnail of user christiant105
Philippines
1 review
0 helpful votes
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October 11th, 2020

Upwork is a great platform for freelancers like me, to go and meet clients all over the world. The best out there!

Date of experience: October 10, 2020

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